Presentation on Map Reviews Nearby

The UPS Store in Pasadena

4 (49) 556 S Fair Oaks Ave #101, Pasadena, CA 91105, United States

Location on the map

Pasadena, Los Angeles County, California, US

Phone: +1 626-564-0690
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–7 PM
Tuesday:8 AM–7 PM
Wednesday:8 AM–7 PM
Thursday:8 AM–7 PM
Friday:8 AM–7 PM
Saturday:10 AM–5 PM
Sunday:11 AM–5 PM

Edit info

Total reviews rating 4

49 Reviews for The UPS Store 2024:

Review №1

2024-04-04 21:40:59

Update: 04/04/2024Customer service has greatly improved. Lucky to have this location near me. 5 stars.Update: 03/14/24Went in today, and received great customer service from Victor. Id like to highlight Victor and Nathalie as two of the best employees at this location. Id recommend either of them to train the other staff members on customer service. They go above and beyond for the customers and make sure you are taken care of. 4 stars from 3 stars.03/12/24:I have been to this location more than a few times, and I held off on reviewing it to give them the benefit of the doubt.While I understand working at UPS is not the happiest way to spend your time, the majority of the staff seems upset to be there.More than once, while I was being helped, staff openly had conversations about customers calling them dumb and things of that nature.I do want to mention that some of the staff is cordial and seems to enjoy helping customers. Moreover, they offer a variety of services and have packing materials for sale in case you need it.I will continue to come into the store and update my review over time. I notice the owner of this location responds to reviews with feedback and comments. I am hopeful that I will be able to give this location 5 stars in the near future.In the interim, I am leaving this review while being as objective and unbiased as feasible, having only made first-hand observations known through this review and not calling out individual employees by name.

Review №2

2024-06-19 22:22:14

The employees here were so kind and friendly with the customers. The owner was very fun with her employees. Great environment!

Review №3

2024-01-28 01:45:30

Everyone there is so nice and friendly! They seem like they genuinely enjoy being there and helping the customers. If you need help they help you. Its the only UPS store I will go to in Pasadena! Those who know know! This is the UPS store you want to go to !

Review №4

2024-03-02 18:22:43

If this store isnt your one stop shop for all of your shipping/postal needs youre really doing yourself a disservice. Customer service and pricing are top notch. 👌

Review №5

2024-01-30 17:09:59

This UPS store in particular on California in Pasadena is efficient, reliable and the employees are knowledgeable as well as friendly. There is a different UPS store closer to my home that I avoid bc it does not compare.

Review №6

2023-10-13 19:12:54

UPS store on Fair Oaks, excellent service. The manager- Nevine is knowledgeable, efficient, and such a hard worker. So glad I can go there for my mail and notary. Thank you Nevine for always being helpful.

Review №7

2024-05-15 20:27:26

Very friendly fast 💨 helpful service. We had to notarize some paperwork and had it handled in minutes

Review №8

2022-12-01 19:37:05

The lady who works in the morning is very impolite and unprofessional. She was helping out someone on the counter and I was in a line to drop off a package. She asked, anyone dropping off? So myself and one other person said Yes. And she called me Wait, dont be impatient, in-front of everyone. Making me a person with no manner all of sudden. If you are busy, then dont ask. Why bother to ask and call customer impatient and treat them like your dog. Then when it was my turn at the counter, I told her Dont call me impatient and she kept replied back saying, NO- you are impatient, you are impatient. In-front of everyone I became impatient / arrogant person. I love all the guys who works here, all the guys are super nice so please dont get me wrong. It is this lady who usually works in the morning really is pathetic. If you have an attitude like this please dont work. I will now go to other UPS. Simple solution. But I want others to know how terrible she is. I wish I knew her name so I can share it to you. Thank you.

Review №9

2023-02-02 03:23:32

Paid an insane amount of money to ship a court document overnight. It needed to be delivered on time, or I’d lose 11,000 dollars. They lost my documents for nearly a month. I lost the 11,000 dollars because my court filing did not arrive on time. I’ve been promised a refund since UPS messed up, but the refund never comes. It’s been a month now, and it looks like they’re just never going to refund me. Don’t trust this location with valuable or important things. They’ll take your money, and literally not deliver.

Review №10

2022-01-31 21:57:55

I needed to shred documents, but the big box store was full and couldnt take my document stack. I stopped into the UPS Store and they were super friendly helpful and took my 50 lb of documents for shredding. No problem! Ill definitely be back.

Review №11

2016-12-18 20:16:34

Awesome customer service! I was so pleasantly surprised to find this convenient location with ample parking to have almost no wait on the last Sunday before Christmas and a super friendly staff ready to pack and ship my gifts to family and friends all over. Thank you to this mornings team for making my experience so great and handling my shopping need so quickly! If you need a quick stop for your next shipment, consider this UPS Store!

Review №12

2022-07-04 13:51:18

The sale of our house was closing and I needed to have some documents signed and notarized. Both my BofA branch and AAA (where we have been customers/members for 30+ years) told me that the documents were too complex and their company guidelines would not allow them to notarize the documents. On a lark, I tried the UPS on 556 S Fair Oaks. Wow. In less than 10 minutes their notaries had my 24 page document analyzed and notarized. Our escrow company said the notarization work was perfect. What a team!

Review №13

2019-06-27 19:47:07

Overall: GREAT. Just stop by and/or use them.The Good: The staff are genuinely friendly and knowledgable. They provide rates quick and after cross checking, I have had to use FedEx in the past. That being said, I use this store in particular for their notary services, in particular the help of Nevine. She is very knowledgeable, efficient and friendly. Write/print out your statement, sign, stamp, chop and done.The Bad: Worth noting that the store is not huge, although there has always been more than enough space to get the job done.

Review №14

2023-05-18 23:29:06

Victor was so kind and helpful! Thank you so much for making my printing and shipping effortless. He even took my usps package for me

Review №15

2019-01-27 19:58:49

Unfriendly and unhelpful staff, especially the manager. I run a home business, and Ive been using this UPS Store for years to drop off my packages without a problem (I print my labels at home). On 01/26/2019 I was informed that there was a limit of 10 packages per visit, even though there is no such policy on the UPS Terms and Conditions.Needless to say I wont be going back to the store for any reason, and taking my business to the UPS Store on Lake Ave and Union St. I suggest you do the same.

Review №16

2022-05-02 03:32:44

The people who work at this UPS Store location are unbelievably delightful. I always look forward to my shipping errands because of them. Bonus: there’s a Starbucks next door.

Review №17

2018-10-29 18:23:36

I have never encountered a more rude, unprofessional, and unpleasant person as the owner and manager of this UPS store, Nevine Ayad.We recently ordered a guitar for my sons birthday. The music store recommended we have it delivered to The UPS Store nearest his home in Pasadena for security purposes. Unfortunately, and unbeknownst to us, the store (located in Virginia) inadvertently shipped it using FedEx. When we received a notice that the guitar had been delivered, we told our son he could pick it up at Ms. Ayads store. Five minutes later, he called and said that a very rude woman in the store told him that no package for him was there and that it had to be picked up directly at FedEx. Since we had the shipping invoice and tracking number from the music store, we decided to speak to her directly on the phone to determine what was going on. Her first response to us, straight out of the gates, was to yell at my wife and me: How dare you use FedEx to send a package to a UPS Store! Are you crazy?!When we tried to determine what was going on, and more importantly, how to *resolve* the problem (which was confusing to us), she said in an even more elevated, agitated tone that it wasnt her problem, that she had refused the package (in reality she HAD signed for it, leading to further confusion with FedEx), that it was no longer at her store nor her problem (this turns out to have been a lie, more on that in a bit). I assured her that with her attitude and rudeness she could be assured my son would never again visit her business, nor ever use a UPS store. She spat out, Fine, great, whatever, and hung up.When we called FedEx the next day, to our astonishment, they informed us that the guitar was indeed still at the store. As, it turns out Ms. Ayad had one out the next morning and waved down the first FedEx truck she could see and insisted they take it, creating further confusion as now *no one* knew where the package was. (It was eventually found and delivered to my son by extremely helpful, kind and empathetic FedEx folks.)This is the thing that most upsets us the most: With my son physically in her store last night, excited to receive his birthday present, Ms. Ayad purposely lied both to him and us about not having his package. In fact, she did, by her own admission to us today that it was only returned by her this morning. She could have given my son his guitar as a courtesy and as a gesture of good faith -- you know, what smart business people generally try to do to grow their customer base -- instead, she blatantly lied and treated our son, and us, like dirt. She could have even tried to sell him the service of a mailbox so that future packages could be easily delivered to her store!But, no. Instead, for reasons we shall never understand, she chose belligerence and hostility.When I called this afternoon to share these sentiments with her and to try to understand how she could possibly think this was good business practice, she again started screaming and said she didnt care about my son or me and that if I ever called her again she would sue and call the police (which is most amusing considering I reside in VA), then hung up.Why anyone would voluntarily deal with such an unpleasant, unfriendly, vitriolic person as Ms. Ayad is beyond me. Shes the antithesis of friendly customer service. Not only did she alienate my son from her business (and everyone wholl hear about her from us), she managed to turn our entire family away from stepping foot in a UPS Store -- a point I intend to share with the UPS Stores corporate offices on Monday.If you must use a UPS Store (Im certain not all owners are as disagreeable and unhelpful as Ms. Ayad), a quick review of other locations in Pasadena shows several other highly-rated, customer-oriented stores. Id highly recommend, for your own sanity and lowered blood pressure, you give them your business instead of this horrible person and business owner.

Review №18

2020-07-10 19:37:10

Ive used this location a few times, but the last time I went I had them package an expensive piece of music equipment (6 lbs and not large at all). The person I sent it to discovered a massive dent in the side of it. This was completely unprofessional and cost me money as I had to reimburse the buyer for the damage.

Review №19

2018-12-24 20:25:49

Outstanding customer service! Had to ship an item ASAP on Christmas Eve and I was truly in awe of the wonderful customer service I received. I completely what I needed to do in a few minutes and with excellent help from the employees! Thank you!

Review №20

2019-07-08 21:56:09

I thank this store for not rejecting my luggage I had pre-shipped to Pasadena from Michigan for the CatCon convention. I would have been in trouble for my show. I had trouble with my local UPS store rejecting my suitcases because they have the right to do that when they came back to Michigan. Thank you Pasadena store for your customer service.

Review №21

2017-12-18 23:41:05

These guys were amazing! Walked in to a long line the week before Christmas. Had a paper bag full of gifts to package and ship. I was out of there in less than 10 minutes!

Review №22

2014-07-18 22:56:54

I always find this location to be friendly, quick and efficient. Im really not sure why they get such a low rating. I use this location for all of my mail order returns and they never act put out at assisting me.

Review №23

2021-02-26 21:21:37

Typical shipping facility with decent customer service. Just dont ask them to help with a lost package. Youre just going to end up calling the 800 number anyway.

Review №24

2023-01-23 00:09:10

I use this store almost weekly. The staff are very friendly, very hard working, skilled and very helpful. 5+++ Stars!!!

Review №25

2021-07-23 22:43:46

Moving to Florida I had to send at least 20 boxes they were delivered on time the service was fabulous everybody was kind and pleasant and made it very easy

Review №26

2015-08-24 19:14:17

The people are always cordial, efficient and smiling. The parking is so-so but the service has me returning to them whenever I have shipping or UPS needs.

Review №27

2016-10-08 22:32:58

More money than youd think it would be. Lots more if they pack your item. But wonderful people and a good experience. Easier than the web site!

Review №28

2011-08-15 20:12:54

They seem pretty nice to me. Patient - tolerant. Havent used them for shipping. Cant endorse or attack that aspect of the business.

Review №29

2023-12-11 19:52:28

Is anyone else getting charge on their account associated with this address???

Review №30

2019-04-24 00:20:14

Horrible customer service from the manger very rude she has the Im the boss attitude.. dont waste your time just call the one on lake they will talk to you with respect and will actually help you with a question

Review №31

2019-03-28 20:26:08

Wonderful service.. always helpful, only $1 charge to print, very happy with this location

Review №32

2024-01-19 23:36:57

Quick and friendly staff

Review №33

2022-08-27 14:18:58

Great staff, great service, next door to Starbucks 😀👍

Review №34

2024-04-26 01:29:37

Convenient and friendly service

Review №35

2019-06-02 01:51:38

Really regretted going in there. Was pressured and scammed. Dont recommend using them.

Review №36

2015-08-19 00:22:39

First time shipping at this location. Great service !!!

Review №37

2019-09-19 15:55:17

The manager needs some customer service training like yesterday, man she is terrible !

Review №38

2022-12-29 17:02:20

Great costumer service great employees!

Review №39

2015-12-01 16:38:46

Staff is friendly and informed. I dont remember having to ever wait in line.

Review №40

2020-08-03 06:55:33

Long time customer. Great staff on every visit.

Review №41

2023-04-13 19:19:42

Easy in and out for Amazon returns.

Review №42

2018-02-21 22:54:49

No nonsense, competent help. Made for a nice, simple trip.

Review №43

2019-01-27 20:00:29

Long lines, tiny parking lot, and rude service. No thanks.

Review №44

2023-09-23 17:15:29

Ok.

Review №45

2016-03-13 19:03:11

Excellent service with a pleasant attitude.

Review №46

2019-01-08 21:21:16

Great customer service!

Review №47

2018-09-15 18:33:17

Quick and helpful staff.

Review №48

2012-01-25 16:25:44

Gus, the owner is very friendly!

Review №49

2021-04-09 01:50:41

Nice and efficient staff.