The UPS Store in Panorama City

Review №1

2023-08-24 19:51:58

Newly opened + great service!I just stopped in to rent a business mail box. They just opened up this location. It was clean and busy. Two employees were working (a man and a woman) and they were very friendly and speedy in this process.With all the complaints of other locations, try giving this location a try!

Review №2

2024-05-14 01:15:55

I was very happy to find out that a UPS store was going to open up in my neighborhood, because I use their services quite a bit. I’ve been able to go rather quickly to handle my shipping items. The people that work there is very helpful, nice, and friendly. I appreciate their willingness to help.

Review №3

2024-03-31 01:25:25

Reposting my review from Yelp:This is by far the best UPS store I’ve ever been to. I was having the worst most stressful day and my experience with Sophie who works at this location truly was a blessing. I showed up 5 min before they were closing on Easter weekend and Sophie greeted me with a warm smile and helped me with everything I needed to ship— I had to get these packages out before the end of day and this was the only UPS store that was open till 6pm. I hate being that person that shows up right before a store is closing but having a sibling with a disability my life is typically filled with unexpected delays/challenges and today was one of those days. Sophie’s calm and welcoming demeanor couldn’t have been needed. Her attitude felt genuine too, not the corporate niceness that feels forced— this was more like a human kindness that I feel we rarely see nowadays. She saw the kind of day I was having and wanted help. It was such a small gesture but it meant so much. Because I was able to get those packages out when I did, I’ll now be able to help my sibling with something that I wouldn’t have been able to otherwise. I’m so grateful. Getting a little emotional now just thinking about it. Thank you Sophie for your willingness to help and being the person you are! You’ll likely never know the ripple effect of your actions but it has had quite the impact on me and my family’s life. This is the kind of customer experience that will keep me a loyal UPS customer.

Review №4

2023-12-15 16:48:38

They’re open late on Saturday’s unlike other nearby UPS stores. Before telling you about my experience I want to address someone else who had given a poor review because they charged $2 to print out a code. It’s true that they do charge this high price but that’s in exchange for convenience. Go to your local library if you want to print up to 10 pages for free (Google lapl free printing). I paid the $2 on a particular occasion because that day was the deadline before my return window closed. Did it suck to pay $2 for one page? Yes. Is it UPS’ fault? No. Blame capitalism, not this store.Alright, here’s my experience: The two staff here were friendly and patient with me on multiple occasions where I’ve had to process a lot of Amazon returns. I’m sure a lot of us in the area will be using this store for that purpose. Make sure you read the instructions on your Amazon return code so that you show up prepared at this UPS store. Learn from my mistake, “customer prepared” means you have to print the label and pack the item!

Review №5

2024-05-14 22:33:13

Great store! Great service! Hands down the best UPS store in the country.

Review №6

2024-04-05 03:05:08

Nice lady great customer service, came in right before closing she was very helpful.

Review №7

2023-06-27 00:39:46

GREAT CUSTOMER SERVICE & EXTRA HELPFUL! NEW STORE IN TOWN!!Yesterday, I was in an urgent need for a notary service. The UPS store by my place is closed early and the mobile notaries were either refused to come meet me for 1 page of document or they would charge too much.Then I found this UPS store, gave them a call very close to their closing time. The lady store manager/notary herself; Ms. Nanda answered and I hesitated if I could make it on time. She reassured me that if I really wanted to go there, she would wait for me by staying 10 to 15 minutes more! I was so relieved that she did!Thr store was just recently opened!The store clerk and the manager treated me in a very professional way yet friendly. Although it was passed their opening time, they did the job carefully without any sense of rushing or in a hasty manner!Im very satisfied with the service!Recommended to anyone in need of notary service! They open 7 days: Mon to Fri till 8 pm and on weekends, the latest time you could go is up to 6 pm!Thank you Ms Nanda & staff!

Review №8

2024-05-13 19:07:42

Trying to return Amazon package with ripped package that was received as is and the employee will not provide tape to fix ripped package.

Review №9

2024-01-27 18:37:31

They were kind, fast, and were able to return the package back in time without disappointment.

Review №10

2024-01-31 00:30:51

Extremely rude and confrontational. Not professional. Belittled me. Offered no actual customer service