Presentation on Map Reviews Nearby

The UPS Store in Citrus Heights

3.1 (89) 7405 Greenback Ln, Citrus Heights, CA 95610, United States

Location on the map

Citrus Heights, Sacramento County, California, US

Phone: +1 916-725-1345
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 3.1

89 Reviews for The UPS Store 2024:

Review №1

2024-04-22 23:48:39

They charge $4.25 to print the label bc I didnt know theres a difference btw label & label. I walked into Fedex with the prepaid email label & was an easy beeeze. Not UPS!The ppl working there are nice but they have to abide by corporates policies.Its not a good policy to charge for one service that equivalent to a free service. Its the same to scan a QR code & print the label. Both are 30sec or less.This is a response to the managers comment: you didnt really pay attention to what I wrote. If I bring a QR code, the label needs to be printed to stick on the box. If I bring an emailed prepaid label, I need to email the label to the store, and the same sticky label well be printed that needs to be put on the box. So, reading it with the scanner or printing it from an email shouldnt be such a huge difference. Fedex didnt make a deal out of it, they didnt charge for printing from an email.

Review №2

2024-04-28 16:18:07

They are trying to charge a dollar to tape a box which is prelabeled. On top of the they say it has to be in cash and do not provide a receipt for taping. Super shady. Literally every other ups has no issue taping a box. Im not sure why they responded to this assuring me they use high quality materials and such. This negates the fact that I can go up the street any which way and they will tape it for free. It also dismisses that a receipt is not being given for the tape money. Most people can benefit from those deductions.

Review №3

2024-04-26 18:03:08

I ordered prints online. My husband gets to the store they inform him they don’t receive online orders. I’m not sure how that works if you are an ups store and on their website. Unfortunately I paid for prints that I could’ve done at home because they failed to read the order correctly after he showed them invoice to the order placed.

Review №4

2024-04-12 19:51:17

Best place to do business. Great customer service! Love the new scan your own labeled packages. No waiting in line for them to scan.

Review №5

2022-08-10 00:58:04

This location is great with notary services. Theyre available anytime we need them. Services are good too.

Review №6

2022-12-29 16:59:49

Love the store but parking is always so difficult and one day, some lady in a tesla parked blocking the handicapped parking. I was livid! But they said something although she had been parked for over 20 minutes. Dont do it. Ive have been forced into skipping errands due to not finding handicapped parking because of a wheel chair and not being able to exit the vehicle with my passenger. Its extremely frustrating and just rude!

Review №7

2021-09-04 22:01:46

***Update to my review. Since this review, the manager spoke with me and explained staffing challenges then made sure to track my missing packages. She apologized for the inconvenience.***This place is a joke. I have three missing Amazon packages - again. Just drove over an hour to check my mailbox and nothing was in it. This is not the first time Amazon has a signature from someone who has accepted my packages over the counter they never end up in my mailbox and I dont get a slip. Im trying to call and get a hold of someone before I drive back down there and the voicemail says the box is full and no one answers their phone. I do not recommend this place of business. Theyre unreliable and have cost me hundreds of dollars in missing shipments.

Review №8

2022-08-11 18:16:49

This company was extremely polite, professional and very eager to help me. They even offered to come out to my car and bring the package in but I chose just to borrow a dolly.I was in and out of there in under five minutes.I’ve read the reviews and the negative ones Don’t seem to have anything to do with this office, it seems like they are taking out their frustrations on this company because they don’t understand how the chain of business works.

Review №9

2022-12-24 02:28:32

I really appreciated the help this store provided. It’s the holidays and things are hectic. I needed to return something from Amazon asap and misread the instructions from Amazon thinking I didn’t need a box or label, turns out I didn’t need a label but did need a box. Not only was the store open when it said it was going to be open but the attendant helped me out and I cannot thank her enough.

Review №10

2020-07-17 21:40:28

There was a line, due to social distancing, out the door. The wait time to the counter was under 8 minutes. The UPS worker, Samantha, was very polite, helpful, quick, and knowledgeable. When I gave her my address she knew the Zip Code off the top of her head. I highly recomend this UPS establishment and will return here for all my shipping needs.

Review №11

2020-07-29 22:11:25

Edited review: Unfortunately, I know why there;s only a 2.7 star rating at this location now. I was given the runaround for 2 days and still wasnt helped with getting my issue resolved. I was treated rudely and will be contacting management. Until this i=has been addressed, Id advise using a different location. Theres a rating for a reason. Its too bad their rating went down. But, I see why now.Always quick service! Very friendly staff as well. Thank you UPS for being there for all of my shipping needs.

Review №12

2024-05-29 15:29:54

Its 830 on a Wednesday and the store is still closed.

Review №13

2019-01-28 19:20:25

Good store, convenient location...mostly. Staff is great, never a negative experience, but, the parking lot is tiny and shared with other stores. If memory serves me, there were less than 10 parking spots for 3 businesses. Its also very difficult to get out of the parking lot. I avoid this place during rush hour, the parking lot needs to be updated, but thats up to the property owner.

Review №14

2020-05-29 00:47:32

Absolute scandalous dumpster fire. Do yourself a favor because if I could have gone back in time, and given myself this message, I would have definitely listened. If you have to drive farther or if you have to go to a competitor, it is worth it because this place is a nightmare. They charged $3.45 to print a piece of paper and they didnt even tell me before hand it was going to cost anything.The UPS store that is 2 mi away does this for free on top of that their parking is terrible, their customer service is non-existent. Do not ever ever ever go to this dumpster fire of a business. I would rather actually go to a dumpster fire and throw my mail into it then go to this f****** place again

Review №15

2021-01-18 23:26:07

Shellee is not very competent and doesnt understand how to listen to a customers need. I asked several times if I can ship my package through the postal service and she kept saying no. I repeated back to her what she was implying and she changed her answer to yes when I insisted I wanted postal delivery as opposed to UPS. If you cant and wont listen to the customer then, please, quit working for the UPS store. Save everyone the hassle of dealing with you, Shellee. Shellee even kept wanting to give me quoted prices for UPS when thats clearly not what I asked for. She sold me as bubble envelope and said they dont offer polly bags. That part is fine but again she doesnt know her products and couldnt tell me how much it is. Thats very poor customer service and I almost left without sending my package to my daughter. On top of everything else, she couldnt use her weight scale and she tried to overcharge me. She had to ask her employee for assistance and she should have done this to begin with! After he helped, the price dropped by $5. Thats a big difference. Shellee was professional but her knowledge and experience in her product services are below normal standard and almost cost me more. Thats not acceptable. Know your product and services, but, above all listen to what your customer needs. Thats good customer service! I will not be using this location again. The location is in a bad intersection and not easily accessible.

Review №16

2020-08-21 21:49:43

Went today to return 2 packages to Amazon. First waited 10 minutes for a parking spot and then 35 minutes inline. When I got up to the counter the lady says the system is down for Amazon returns so she cant help me. I asked her why havent they put a sign up on the door or something and she said yeah thats a good idea then just said next!! O told people inline about it and almost half of them left while cussing ect! Horrible customer service. Going to go to orangevale.

Review №17

2019-01-23 21:05:30

UPS is a giant scam.I will never be shipping with them again. Especially this location. I was told by two employees I would have my package delivered a certain day.. And it was not. There customer service is awful, no one will help and you get bounced around. They took 65$ and wont refund it. They actually charged me 7$ more.Do not ship with UPS, especially this location .

Review №18

2019-10-03 23:36:00

Came on a thursday and spent $50 to expedite a overnight package to get there by Friday. The worker ensured me it would be at the location by tomorrow. It didnt get there Friday but Monday so I called for a refund. SUCH UNPROFESSIONAL STAFF! Ive been calling the past 4 months for my refund and it still hasnt happened. Theyve taken my name and phone number down numerous times for the owner to to contact me but have recieved nothing. If the owner can please contact me, you have a very UPSET customer and this will be my last time at this location. I want my refund for the package not getting there from the promised date.

Review №19

2024-05-08 18:06:09

Great customer service and knowledgeable service area!

Review №20

2021-10-21 18:16:45

I sent something out for my roommate here and they instead of sending it to the correct address in TEXAS they sent it to Michaels in natomas, do NOT use this UPS this isnt the first time. They take your money and do not ensure that youre package will actually go where its supposed to.

Review №21

2020-01-02 20:54:23

This office charged me $3.89 to print one page for a ship label after I already paid for shipping? Why does it cost almost $4 for printing a page of paper? The competitor charge a fracture of that. Like 35¢ or less at FedEx.01/02/2020 Update: In response to the owner because he/she replied to my review. I am not sure if I even understood what you meant to say. But I was charged $3.89 which is way more than 18¢ to print the shipping label in Black & White. Look at the picture of my receipt.

Review №22

2023-07-03 16:06:06

Friendly, and always fast service! Small parking lot, but Ive never had a problem finding a spot to park.

Review №23

2022-02-20 22:16:12

Recently on February 17th 5 Kohls packages were stolen. I find this to be an ongoing problem and just wish delivery drivers could knock on the door or something especially if they are delivering at night! I know its asking a lot but mail theft is still a problem in Sacramento. We lost a lap top, hair products, clothing and learning kits. It was very devastating to find nothing there. I hope these people can just find jobs and stop being criminals!

Review №24

2014-08-27 21:04:35

This has to be the WORST customer service we have ever had! We are dealing with a damaged package that we bought insurance on. Depending on how the claim is handled will depend on if we add to this regarding the damage. This is about all the calls my husband has made in the last 3 days and STILL NO RETURN CALL even though the message states they we call you back within one day.You would think that a customer with a problem is something they would want to address, at least to avoid getting comments here or anywhere for that matter.Our advise to anyone wanting to use a UPS store, check the reviews (we didnt and wish we had) and choose wisely.

Review №25

2014-07-11 03:18:57

THE MOST TERRIBLE CUSTOMER SERVICE!!!! Everyone in that store should be fired. I was trying to send about 13 packages and tried to use my company account and they said they couldnt help me. I asked for the manager and apparently I was talking to the 17 year old manager who has no professional skills whatsoever. She didnt know a number to the office I needed to get my weigh bills at and pretty much didnt know a single fn thing about UPS or their affiliates or how to charge my account. I then had to call the corporate offices whom also LACK knowledge about anything with my company account. Finalllllly I got a hold of a different franchise off Howe rd. and this lady knew EXACTLY what I was talking about. She explained step by step how I could print my own labels charging a third party account. It took me 5 minutes. IDK why they dont allow franchises to just charge an account but its really inconvenient. Im normally in a hurry. I dont have a tape measure or a scale with me to do that crap. I want to be able to drop my stuff off give me account number and be done. Isnt that what ups employees are paid for? or do they just get paid to sit on the phone and say idk to any questions any customer has. Im really disappointed that UPS is the only way bc I would never do business with UPS again. This is not the first time they have given me ridiculously lazy customer service or couldnt help me at all and I have to search around for 1 of the 995332422 employees they have to get one who knows a decent amount about their job. ALL IN ALL im driving 25 minutes out of the way just to not go to the UPS store in Citrus Heights.

Review №26

2015-07-25 16:59:34

Unfortunately there is one lady who is absolutely rude and seems to be irritated at the fact that she has to do her job. She used to work at the store on Sunrise and when it closed she moved to this store. I couldnt believe I still have to deal with her. Everybody else is really nice and helpful but she just ruins the quality of customer service for the whole store.

Review №27

2018-01-29 19:08:31

My family has used the services of this UPS outlet for many years and always had good service. The manager provides good, efficient assistance. We have never experienced or witnessed less than great customer service.

Review №28

2015-01-05 17:04:21

I never give 5 stars for anything. The young girl manager is always helpful and is always in a good mood. Have had bad experiences at other UPS or mail places but havent had a problem there yet.

Review №29

2020-05-29 02:12:44

I walked in 15min till closing time. The lady said sorry were closed, although even the sign says open. After asking if I can just drop the item off they said no because it wasnt boxed. I had no idea that to buy a box and put an item in it at the store that specifically does exactly that is apparently a huge, complicated and time consuming process. Very disappointing especially after seeing 2 more customers walking in after me and being able to drop their stuff off just because it was boxed. Worst customer service ever.

Review №30

2016-12-29 00:30:57

What an awful experience. I was told that I would get a tracking number in my email but never received one. Called them and gave them all the details for the shipment, even the reference number. I was told they could not locate it . Are you serious ? You cannot locate a reference number generated by your crappy system? This is the first and last time I am using UPS for any shipments and particulary this store.People working here probably need a crash course in Customer Service

Review №31

2023-10-24 21:21:09

Not sure what all the complaints are about. Went in there today and everyone was extremely friendly and helpful.

Review №32

2023-05-08 22:34:45

The staff are ok. Just seems like no matter when I go there the line is out the door. Parking lot is also usually full!

Review №33

2016-02-11 18:01:49

Sent an item $80 item for return to a private seller on Amazon and now the seller is saying they have yet to recieve the item. Id say its poor customer support from ups employees not advising a tracking number as part of a standard procedure for items worth x amount of dollars...now Im out $80 from an unprofessional Amazon seller and the employees are flat out rude asking about my issue over the phone. Always used ups wont be back ✌🏼

Review №34

2016-12-07 14:19:14

Awful! I spent $180 shipping a thanksgiving present to my little brother who is serving in active deployment over seas. It took a month for it to get to him and everything...I mean everything was broken. I had that thing packaged up like so tight with bubble wrap and tape. On top of that....they spelt my bros name wrong and after he entered all the shipping information in....he says whoops I forget to change the insurance from the standard $50 to $200 like you requested... he proceeds to guilt trip me so he doesnt have to start all over in order to fix the insurance. Screw this place. Will absolutely never use ups again. Awful people....which reminds me...what kind of employee tries to engage a customer in a political debate while their trying to ship a package??? Ugh so incredibly annoyed.

Review №35

2018-09-05 21:23:43

I have used this UPS Location a number of times and I have to be Honest, each time I am as Unprepared for the transaction as I was the Previous Time.I have Never Encountered a Problem here at this Location. And I am Really Disheartened at Hearing these Complaints to the Point Where it makes Me Question the Sincerity and Truth of said Complaints. These two Young Ladies, (Alex and Amanda), have Always Presented Themselves Professionally and Quite Friendly and Im a Gregarious Often Difficult Person to Deal With. Though, I Must Admit, I Like to have a Good Time when Im Out and About.If You would like to get Your work done and send a package or fax or even open up a mailbox, I Highly Recommend This Location. I Believe These Young Ladies will Not Only Treat You with the Highest Level of Professionalism, but they will become Endeared into Your Heart, if You Allow them to be. STOP The Hate People! 😥 Yay Skittles ❤️Thank You Alex and Amandaj herrera jr

Review №36

2021-11-29 20:19:19

Came to the UPS Store for a Live Scan and was told by an employee that I would have to go back to the original place where I had them done. But when I called I was told they do Live Scans there. They are even on the list of approved places.

Review №37

2023-08-17 21:47:53

I’ve always been treated extremely well by all of the employees here . Very helpful with my disability. Thanks for your help always.

Review №38

2018-08-08 21:18:50

My experience with this ups store was really good! Alex helped me ship a package to a different country and she made it a very smooth process. The package was received so thank you very much Alex!

Review №39

2022-07-22 18:19:53

Best ups Ive been to in the Sacramento region, Alex was amazing. Great customer service. Will return for future shipping needs

Review №40

2014-10-28 17:04:28

They deserve less than one star, intentionally recalled a package I had shipped with my prepaid label, although not before punching a whole in the side of the TV box and creating some dents, this was all because I wouldnt buy their insurance and pay for repackaging!

Review №41

2021-09-03 18:02:02

Horrible service. The girls that worked there didn’t even bother to help an older man who was visually struggling with making copies, didn’t ask him if he needed help, he asked for aid several times and no one helped, until i saw a lady who didn’t work there help him print out the copies. Super rude and unhelpful in every aspect, also very slow.

Review №42

2020-04-21 17:34:27

No idea why this place is so poorly rated. I just went in to have something notorized, ID copied, and everything mailed out and had exactly zero problems. Like five other customers came and went while I was there, zero problems as well. These online reviews sometimes make it seem like a place is perpetually on fire, then you go in and its just totally normal.

Review №43

2011-07-25 20:38:16

The owner of this store (and UPS Store #0814 on Sunrise) trains employees to sell an expensive shipping option without giving customers other options, unless they know to request one specifically by name. At the Sunrise store they tricked my wife into paying $17.30 to mail a music CD! When I called to complain the employee said the owner Kelly taught them to do this!

Review №44

2020-07-13 18:01:45

Not cool. Line was very long out the door. Employees not wearing masks. Not enforcing customers to wear a mask. One employee, not wearing a mask, laughing and high giving a customer also not wearing a mask. Very inconsiderate during this time. Will not return.

Review №45

2024-02-18 04:34:20

They are very friendly and competent.

Review №46

2023-06-07 01:28:25

Im always in and out of here super quickly. The employees are friendly and super helpful.

Review №47

2023-01-30 21:14:14

They take care of packages, but never answer the phone. Forcing you to drive there for check ups. Very frustrating.

Review №48

2023-12-07 03:14:51

On point. Great location. My favorite one. Very helpful.

Review №49

2019-09-15 22:11:16

I shipped a diamond ring from this location and it was stolen from the package. I got the run around and even filed a police report but nothing was ever done about it. USE AT YOUR OWN RISK!!!

Review №50

2021-10-28 04:46:52

Wow outstanding service been coming here number time service clerk Austin always giving excellent service 10/27 he help me send package sister San Diego, California no problem out store no time...alway come out 😃 face.rate service five 🌟🌟🌟🌟🌟 horray

Review №51

2022-12-30 23:27:51

Always fast and friendly service. No more visits to the post office waiting in long lines.

Review №52

2020-02-27 02:39:34

Im currently standing outside this UPS store. They are supposed to be open til 7pm but the door is locked and no one inside is answering the desk phone. I can see workers inside...Horrible service.

Review №53

2018-02-03 00:09:28

Been using this store of about a year now. ALL the employees are friendly and helpful. They are a small store and get busy sometimes.

Review №54

2019-08-29 16:22:49

Came in to send a package back because it was damaged and leaking. They charged me $10 for a new box to replace the one they ruined in the first place.

Review №55

2021-10-25 19:22:48

Affordable notary service. Its convenient and fast, they almost always have someone on duty to notarize.

Review №56

2014-05-19 16:35:18

Customer service is lacking big time. The owner treats customers worse than usps employees do. Ill pass..

Review №57

2020-08-05 19:49:14

Store Hours mentioned in the store vs GOOGLE store hour is not correct. Traveled all the way from Folsom to the store to know its closed. Disappointed...

Review №58

2021-10-16 17:57:38

Sloooow. There were two people working with 7 customers waiting, and the line doesnt move. They are hopelessly inept.

Review №59

2022-05-12 17:23:36

Great location, super helpful staff, really good experience and definitely would return.

Review №60

2024-04-12 17:34:36

Great customer service

Review №61

2017-01-16 18:59:22

I always have a great experience at UPS store mailing packages or just droping off.

Review №62

2024-06-03 16:59:11

Horrible customer service

Review №63

2016-08-20 16:44:47

Went there earlier today and the girl just didnt feel like doing actual work. May wanna rethink your employees here. 8/20/2016 9:40 am

Review №64

2023-07-27 22:11:27

Super incompetent staff. Really have no common sense.

Review №65

2019-07-07 22:13:55

Ultra fast and reliable. Never spent more than 30 seconds in this place, yet everything has always reached its destination.

Review №66

2022-08-17 17:52:58

Great owner and the best group of people working together to help we the people!

Review №67

2020-02-11 03:00:36

This places closes 10 minutes early than corporate would allow. Feb 10, 2020.

Review №68

2016-10-06 15:08:06

I have never been there. but after reading the reviews. I will not go to that location.

Review №69

2023-06-10 21:27:35

Staff are friendly and professional. Thanks for the prompt assistance.

Review №70

2019-08-21 16:50:08

Wouldnt put a piece of tape to close the top of my box. Wanted me to pay $2 to tap the top

Review №71

2015-03-24 23:40:47

No good. rude, wouldnt do business here if i didnt have to. is this a corporate store or franchise?

Review №72

2021-08-30 22:30:27

Why wont they answer phone? Been calling 3 days. Also mailbox full. I just dont understand.

Review №73

2022-04-07 23:14:22

This place feels like heaven compared to Roseville

Review №74

2020-01-19 21:23:07

Closed on Sundays . Online hours are wrong

Review №75

2015-10-16 03:01:46

The are vary good at every thing they do

Review №76

2024-02-12 23:05:26

Timely service

Review №77

2018-03-09 00:09:30

Always cheerful and ready to serve customers

Review №78

2020-09-24 23:13:16

The people there are very helpful and friendly.

Review №79

2024-01-19 23:01:27

Go boxs 📦📨

Review №80

2020-07-31 22:48:23

Overpriced and rude. Go to Fair Oaks

Review №81

2023-07-13 19:11:45

Worth the wait.

Review №82

2021-06-14 16:22:24

Great staff and excellent service.

Review №83

2016-03-11 20:22:37

Helpful staff. Notary on site.

Review №84

2022-01-30 01:00:49

They are quick! In and out!

Review №85

2019-12-04 02:34:39

Use fed ex at all cost!!

Review №86

2020-02-10 20:04:38

Very kind

Review №87

2020-04-03 15:10:16

Always Professional and Helpful!!

Review №88

2021-05-16 00:16:52

Shipping made easy

Review №89

2018-04-09 17:27:59

Crappy customer service!