The UPS Store in Newbury Park

Review №1

2024-04-11 00:19:05

The guy at the front was comically rude. I needed to print a document, and I had asked if there was an email I could send the pages to. He kept saying I was wasting his time. A group came in and he said “you see people come in and you waste my time”. I walked out confused. I use UPS frequently to ship work materials weekly. It’s a bummer it’s so close because I won’t ever go back.

Review №2

2023-11-12 09:05:58

I popped in today to ask for some help with my shipper account—a question anyone with access to the right system would have been able to answer quickly. Unfortunately, this franchise does not have access to the system. No problem.That’s not my issue.My issue was that instead of this information being be conveyed professionally I was rudely ordered to “call UPS. I am not customer support! I am a franchise.” In addition to that, sir, you’re also not a shrewd businessman. The 0 additional effort to be polite would have earned my future business. Now, I will go to the UPS Store on Janss and Moorpark for future UPS store needs. Ironically, they *also* didn’t have access to help me, but that information was conveyed by a professional who understands customer service.

Review №3

2024-02-07 16:38:16

Best UPS store!!! They are all so friendly, professional and accommodating.❤️🥰 I am in this store regularly and the teams interaction with all the customers are always so pleasant. Thank You for the best service around!!! A++++++

Review №4

2023-10-24 06:22:43

I should have read the reviews before even bothering to call. This was hands-down the absolute worst experience with UPS I have ever had. After listening to nine automated options I finally get to connect with a store employee. Keep in mind he spoke broken English which made the conversation more difficult. Not a big deal, or so I thought. His attitude is what made everything go downhill. I simply asked if they are able to print shipping labels for any package I intend on returning. He proceeds to tell me that they are an independently owned UPS store And that I can email him the shipping label for four dollars as that is the fee he charges. I was completely taken back by that considering I buy and return items through Amazon and multiple other sources without having this issue. I’d like to note that I can usually return packages with a QR code very easily. Alternatively if a return does not provide a QR code option then other carriers like FedEx for example will allow me to email the return label to a secured email which they will then print onto a printer label. Meaning the type of paper that will adhere to a box and not just a black and white print out on an 8 x 10 paper. That being said as I am experienced with these things I mention to the store owner that I would simply like to have a return label printed with a Zebra printer or something similar as the standard printer paper would require tape and os not as efficient. Well unfortunately it became a five minute long back-and-forth as he continuously interrupted me while I was speaking. He cut me off several times and when I would try and speak he would just stop me abruptly and ask if he can speak. He was extremely rude and unprofessional. When he finally allowed me to finish asking my original question he told me that they have a computer in the store which I can use for two dollars as long as it is under five minutes, it will cost me $.14 to print out the label onto a regular piece of paper, and then proceeded to inform me that I can buy tape inside of the store. The whole experience was absolutely ridiculous. Insinuating that I have no idea how to return a package. I could’ve simply done this at home with my printer if it was operational but considering it wasn’t I should have just gone elsewhere. I will never return to the is UPS location ever again.

Review №5

2023-09-16 20:13:55

Such a great experience! I had done my Amazon returns all wrong and the sweet young lady working today walked me through cancelling all of my many orders and selecting the correct return process. 5 star service for sure.

Review №6

2023-12-31 16:51:32

Everyone at this store is always so kind and helpful. I have been here many times I. The past 10+ years, genuine, caring and helpful. Such a gem we have here.

Review №7

2024-04-09 19:04:50

Such a nice store. Staff is so friendly and helpful. Glad this store is in my community.

Review №8

2023-08-01 23:44:23

I delivered a large box on Sat. JULY 29. They said UPS would pick up Monday July 31. It was supposed to be delivered Tuesday Aug 1st 12 noon. I went back to UPS store to talk to owner who would give me NO further shipping information an d said he did his job yelled at me and said he could give me NO further information. Tracking only shows delivered to this UPS store, nothing further. I Left the store with no information. RUDE Should not be in this business. I have filed a Police Report. Maybe they can find out what he did with my package.

Review №9

2023-08-31 16:09:56

Wow, like everyone has said I should have read the reviews. I had a rather expensive package being delivered, which I called them to verify if this was possible and Azam said yes, I even went in there in person to verify and he said yes $10 fee. It was delivered with a phone call saying it was delivered, I went in and I was denied. Azam said it wasn’t delivered and he had no name matching my ID. Package was on the floor and I was staring at it, I told him to check the package and he refused saying it wasn’t mine. I informed him it was delivered Tuesday and they even called me, he said no one called me and it was probably a scam. I then showed Azam my tracking number and it said it was signed by Azam….. he then ohhhhhh I have it now. It’s right here (same package I told him to check) without the proof from FedEx who knows what would have occurred. Use this review as you wish.

Review №10

2023-07-02 01:44:37

I recently visited the UPS store run by Azim, and I must say, it was an experience I wouldnt wish on my worst enemy. The owners rudeness was truly impressive, Im surprised he hasnt trademarked it. If you dare ask for assistance in shipping your item, be prepared to face the wrath of Azims terrible customer service and dumbfounded expression, as if the concept of packing parcels in a UPS store was a groundbreaking revelation to him.God forbid you need a label printed there, youll be met with Azims condescending attitude, as though you committed a mortal sin for not having a personal printer at home. His solution? Get the label printed at FedEx Office, and I guess, crawl back to his store like a humbled soul.In short, if you enjoy being treated like an annoyance while having the privilege of packaging and labeling your shipment elsewhere, Azims UPS store is the place for you. Otherwise, do yourself a favor and find a UPS store with an owner who understands the actual purpose of a shipping store and knows how to treat customers like humans, not unwelcome intruders.