Presentation on Map Reviews Nearby

The UPS Store in Desert Hot Springs

4.1 (70) 14080 Palm Dr Ste D, Desert Hot Springs, CA 92240, United States

Location on the map

Desert Hot Springs, Riverside County, California, US

Phone: +1 760-329-2309
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:8 AM–4 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 4.1

70 Reviews for The UPS Store 2024:

Review №1

2024-06-14 18:14:09

Eva has the patience of a saint.I was in there at 11:00 a.m. for a live Scan, she was great but the customers are getting a little rowdy and she was just keeping it cool...Im in line getting my stuff done but the way she made it smooth sailing was very appreciated

Review №2

2024-03-21 04:44:51

Had a great experience today, my first time visiting this location. I had a several-part job, Eva was helping me and she was just so pleasant and efficient! I was there for 20 or 30 minutes and the energy is really good - happy staff and regulars. Well done, Store 5062!

Review №3

2024-05-03 18:31:59

I needed help with a project, copies and hole punches. The team here is so helpful and supportive. Always friendly! Thanks Eva and team !

Review №4

2024-05-14 01:42:58

Called in today with a couple questions and EVA went above and beyond to help me!! Her attitude was pleasant and she has amazing customer service etiquette!!

Review №5

2024-05-11 16:48:23

Its the only local store available, so I often have to wait in line for my turn, but I always get good, friendly service.

Review №6

2024-04-04 23:55:38

DONT MAIL ANYTHING THERE UNLESS YOU WANT TO BE RIPPED OFF !! PRICE OF STAMP IS 68CENTS THEY CHARGE YOU 1.O7!! 39 CENTS FOR WHAT ???I CANT IMAGINE WHAT OTHER PRICE GOUGING THEIR DOING!!

Review №7

2023-10-18 21:59:23

Eva was very helpful, I brought in many items to return to Amazon and she was patient with me while I pulled up all of the barcodes. Thank you Eva for being so kind!

Review №8

2023-06-03 05:27:03

10/10 Always helpful! Ive been going there for my printing for years and have only had one problem and they were very quick to correct it. Great place!

Review №9

2023-03-07 00:16:04

Eva/Ava was super kind and efficient. Greeted every customer as they came in and helped me with my Amazon return. Thank you for your kindness!

Review №10

2023-11-13 20:48:56

Super busy, everyone worked flawlessly as a team to bust out the lines. Eva is great and made a hard process super easy

Review №11

2023-04-08 02:21:37

RIP OFF PRINTING!! No where on the sign that tells you the email for printing. Does it say its $3.50 for the lackluster counter person just to open email and print your item! They do not have a printer that you can send documents to or USB drive. When my 9 pages came to $9.31 I asked what is it a $1 a page he said .60 cents. I was like ok but kept thinking that doesnt add up. I see the receipt with the outrageous charge. Guess he didnt feel the need to tell me that. I would have said no and went to the libray!!!!

Review №12

2022-07-23 03:10:22

Super fast customer service and lots of teamwork. The woman and 3 of the guys there are sweet, always try to assist swiftly, even if its helping two customers at once. Never ever have had an issue with dropping off Amazon returns in 2 years. Ive done 6 this year and every single return, Ive had the money return approved back to my credit card on the 3rd or 4th day. Two times, it was on the day after! So its def being scanned in at the local wearhouse. Also veryyyyy interesting to note, the individual who wrote the review about his Amazon return never getting returned, isnt fooling anyone. Lol That Exact verbatim review, I read when I was first finding myself a mailbox! He copy n pasted it from his same review last year, but then changed it to current 2023 dates! LOL obviously a person who has a vendetta against this store. Im just letting everyone know, its safe to drop off your Amazon returns, because they absolutely do get shipped out every single night, like all UPS stores. As a buisness down the street, we pick up mail every single day, at the same time the UPS driver is there and they print you the tracking sticker. The mailboxes are super expensive though, so I dont really recommend, unless your mail is being stolen...I just wish a franchise within a corporation like this, would bring those rates down please!!! Esp for returning customers. Thank you :)

Review №13

2017-07-13 06:20:52

I went in thus store to have some important paperwork notarized for my dad. We had a few questions about a living trust and a very nice gentleman named Nick helped us. Not only was he helpful and kind but he went above and beyond and making sure that we had everything done right with our paperwork. This young man Nick is such an asset to the store. I really want to thank you Nick, you even told us a good place to go have breakfast. You are awesome and I want you to understand how much good customer service means nowadays. I highly recommend the store for all of your paperwork needs, Nick is a great notary public.

Review №14

2019-06-04 19:51:44

Very impressed with this store. All of the staff were friendly and very helpful. They have just about every service that a small business might need. I had them print a photo and then an enlargement. Both were of great quality. Very busy, so this must mean they do their job correctly. Highly recommended.😂

Review №15

2022-06-28 21:02:37

A very weird place. The people running the place look like theyd rather be somewhere else. One gentleman seems nice enough. The staff tries to keep things moving along, but I always get the immediate, feeling when Im walking through the door, that I just want to get out of here as fast as possible.And, LISTEN TO THE COMPLAINTS ABOUT AMAZON RETURNS. If you think youre doing the right thing in dropping off your Amazon return promptly at this store, youll soon find out that it doesnt matter when you drop it off, because your returned item could sit there for days or, as Im finding out, weeks before even being actually picked up by UPS.After a couple days went by since I dropped off my return, I checked the UPS tracking, and the most current info was that UPS had not yet received the package? When I called the store, I got a well rehearsed pre-packaged response by one of the ladies. I was told that Amazon returns are put in a big box, and thats where they sit...until the box is full. And we cant tell you when it will be full.Im not angry. I simply wish they would have told me that when I first dropped off my item, or maybe posted a clearly visible sign stating Attention all Amazon returns: your package may sit here in the store for days before being received by UPS. Then, I would have simply driven my package to the UPS center in Palm Springs...problem solved.Plus, Im a black business owner myself, and I know when I feel strange in a certain establishment. You know when you are experiencing a welcoming environment, and when youre not. Its funny: Ive not been in any way treated unkindly here. But, in general, I will be avoiding this spot. I get the feeling they must deal with a lot of confrontation (the old going postal) and Im very careful to walk on eggshells when Im there.Moving forward, since I buy a lot on Amazon, any returns will be dropped off at UPS in Palm Springs. Problem solved. I learned my lesson the hard way.__________________________________________UPDATE: UPS still has not received the Amazon return item I dropped off at this store on 6/10. Its now 6/17. :(I would never use them again for an Amazon return. And, because I sense they couldnt care less, I will drive anywhere else to avoid this place, for any of my shipping needs.__________________________________________2nd UPDATE: UPS still has not received the package, as of 6/22/21. What a mess. I am now going to complain to UPS and Amazon. Everyone needs to know not to make the mistake of dropping off an Amazon return here...where it will sit potentially for weeks.

Review №16

2023-05-06 19:01:14

My mother got a package from UPS and when we went to the door we saw our package had been thrown and destroyed my mothers succulent garden. I am very disappointed with this company and it’s acts of delivery.

Review №17

2016-05-07 13:01:15

Went there to have my sons belongings shipped back home, not only did they help carry most of the belongings from the car but they wrapped and boxed it. They were extremely helpful and they went above and beyond great customer service. We loved Buddha the dog he made sure everything was wrapped nicely and ready to ship.

Review №18

2017-11-18 01:05:10

Horrible. I came in to mail a package via UPS. Had to print up my label via their computer, I had to wait about 3 minutes after I had pulled up my info which only took me 1 min if that… but couldn’t figure out how to print it up from their computer, so after waiting for this older man name John to help me with this ( he was helping another customer ) I was finally able to print it up. I was only on the computer the most 5 minutes and he saw me waiting for him. He charged me $ 2. 00 to use the computer !!! Unbelievable. Then paid to print it up …. altogether, I found John, non-personable, unsmiling, cold, unkind… short and snippy. My experience there was so upsetting the way he was so rude to me I was shook up all night after I got home. No need to treat customers this way..stop being so judgmental and be kind to those who help put dinner on your table !! It’s not hard to smile and be kind !!!! It was a Saturday, no one else was around to help me.

Review №19

2020-01-24 16:25:43

Please be very careful using this location. I dropped off a package to this store last Saturday to be returned (very negative experience) and they never sent it out or marked the package in their system!! 6 days later and UPS refused to help. Luckily Amazon stepped in and resolved the situation.

Review №20

2022-11-03 18:16:01

They people in here super sweet and awesome way more helpfull than cathedral city. Way more respectful. Hope you guys stay the best.

Review №21

2022-12-23 02:37:41

I was a little lost on how to ship something and Sean figured it out, explained and found me the best price on a Holiday weekend. Impeccable customer service thank you!

Review №22

2022-09-28 01:18:00

Two beautiful people helped my sister and I🥰🥹 the service is quick and easy access to the computer/internet 😇😁Excellent customer service and friendly staff

Review №23

2019-01-24 01:25:07

Very Rude Customer Service looks like new staff. Staff had no clue how to work machine or computer obviously! Also was not informed about what they were charging me for and the man had very rude attitude as I had spoke to him calmly and respectfully.

Review №24

2017-07-28 20:16:53

Horrible service! better drive to Palm Springs to a Fedex location!I send a package to a Fedex Location and John checked the address but omitted to tell me that Fedex will not accept the package send from a UPS Store my package was refused and They will not even credit me for their error ! this location does not care for good customer service!!!

Review №25

2024-04-08 02:34:14

Always very helpful,& jolly!

Review №26

2021-07-26 19:49:47

OUTSTANDING SERVICE!!The young lady who assisted me was able to retrieve and print a document from my phone so I could make copies, send a fax and letter.Can not get any better than that!!

Review №27

2016-01-19 08:03:44

I have had business cards, banners as well as live scans and more done here. Top of the line customer service with 5 star quality! Thank you for all you do! =)

Review №28

2019-09-16 14:34:35

Ive want there several times with various needs and have been pleased every time. Fast friendly service. Great asset to our community.

Review №29

2022-01-01 22:05:17

Staff is extremely helpful and courteous. I have had a business account and personal account there for two years and have been extremely pleased with the service.

Review №30

2014-10-24 16:14:39

The only print shop in Desert Hot Springs for over 10 years this great store celebrates a decade of service with even more equipment and capabilities coming soon.For individuals, small business, home offices they do it all:Business cards - flyers - rack cards - yard signs - EDDM cards & mailingMarketing consultation - brand development - graphics & design - notary publicGreat owners, Kent & Floyd and their awesome team gurantee these guys are the pros of pack & ship and everything to do with promotions and printing.A true one stop shop!

Review №31

2024-02-15 16:52:26

Frequent customer. Good service.

Review №32

2022-08-19 20:40:30

Thats my spot when I need some done and be feeling real secure about it getting done thank you so much UPS thats what Im talking about

Review №33

2023-02-07 20:15:37

I Love the customer service I always receive here for 8 years! 😊

Review №34

2023-12-31 06:33:09

The manager is not the nicest but whatever

Review №35

2013-05-12 16:25:10

Absolutely a delightful experience to walk into this UPS store - the owners are genuinely glad to see you, and go out of their way to deliver personalized excellent service.

Review №36

2023-01-07 16:06:58

Such a great place, and helpful people. Will use this location again and soon.

Review №37

2024-04-21 04:58:14

Quick & friendly service

Review №38

2022-07-20 19:44:27

Bad customer service. People waiting dont take 3 employees to talk about a puppy. I left $70 scan.

Review №39

2020-11-15 14:01:06

Thank you Desert Hot Springs UPS Store all the employees and there are so friendly nice and helpful I really do love this town and the people in it thank you

Review №40

2023-06-21 19:56:39

Usually a line, sometimes it takes a while, but thats how it is everywhere really. Thank you

Review №41

2015-10-01 22:02:00

The reps are thorough and helpful. I only wish it was easier to drop off a labeled package when all three of them are busy photocopying sunday school materials.

Review №42

2021-08-20 23:53:36

They are nearer to 5 stars depending on the person helping you! Its hard to be perfect! Thanks!

Review №43

2022-12-24 23:11:52

I am currently outside on the website it says it’s open and doesn’t close till 4pm. There is people inside and they have closed and locked the doors. There is no sign or anything. Not okay…

Review №44

2021-10-27 22:54:45

Excellent store.Professional and very nice.They do excellent work.

Review №45

2023-08-21 23:28:51

They all know what theyre doing at that UPS store.

Review №46

2023-12-02 21:00:22

Thank you so much for your help!!!

Review №47

2017-07-08 00:11:56

I walked in very confused about returning an item to Amazon...and walked out 5 minutes later with it taken care of by a very friendly and professional young man. Unfortunately, I didnt get his name...but I will definitely be back! Thanks!

Review №48

2021-04-29 23:54:21

The staff is great always trying to get you in and out. Very helpful.

Review №49

2016-05-13 04:53:57

DO NOT...I repeat DO NOT send faxes there! I wasnt aware the prices had changed, and of course the prices are posted by the fax machine where the customer CANNOT see it I was charged TWO dollars and some change for faxing...per page.. it came out to $8.16 just to fax!!!

Review №50

2019-03-25 20:15:06

Went on my lunch hour, fast & friendly service! I was in and out in less than 5 minutes

Review №51

2023-09-14 22:22:48

Horrible customer serviceNasty attitude from eva

Review №52

2021-04-07 16:40:34

Worst service ever. Not even the owner cares about his own business. Do yourself a favor and stay away from this place.

Review №53

2023-07-29 21:11:49

The clerk was very helpful and knowledgeable.

Review №54

2023-07-16 18:58:21

Great friendly staff 🥰 gets in and out

Review №55

2023-01-05 22:11:54

Super fast service returning an item to Amazon.

Review №56

2021-12-18 21:07:59

Awesome great service! Dennis is the best and extremely helpful!

Review №57

2017-07-18 03:46:50

I ship stuff here regularly and have found the staff to be knowledgeable and friendly.

Review №58

2024-04-09 18:18:55

Nice

Review №59

2023-05-16 21:40:11

Nice friendly and fast service.

Review №60

2021-05-26 21:57:32

WORST UPS STORE AND WORST CUSTOMER SERVICE EVER. DO YOURSELVES A FAVOR AND GO TO ANOTHER STORE

Review №61

2022-03-14 19:45:45

I always receive excellent service!

Review №62

2023-07-19 09:24:27

Super nice and helpful..

Review №63

2022-06-26 14:57:34

Courteous and efficient staff

Review №64

2016-03-24 21:49:14

Very helpful, kind, and fast!

Review №65

2015-03-09 17:26:22

FAST and I mean FAST service....

Review №66

2022-03-21 16:06:15

Always a pleasure

Review №67

2017-01-14 22:07:53

Great store!

Review №68

2021-05-28 20:25:00

My son ordered some things and they arrived 3 days late, they even said that they knocked on the door one day when we were at the house all day and they said that no one was home, I am also waiting for a package that should have arrived ago. 3 days, if you were waiting for something urgent it never arrives on time, it is bad service, they should be more responsible!

Review №69

2023-06-09 16:03:15

How frustrating that they dont have a phone number to call Desert Hot Springs directly.

Review №70

2023-02-21 03:07:12

Excelent service