The UPS Store in Vacaville

Review №1

2024-03-26 00:40:40

Good customer service, the person that helped us greeted us with a nice smile, and made sure to be nice and friendly. He made sure everything was Correct, then had us double check it. That was good because it helped with us being able to look over it. He was also kind by directing us to the Amazon return terminal. They were also somewhat organized. They also kept the line going at a good speed which was helpful

Review №2

2024-01-28 11:37:42

I have always had great customer service at this Store location. I had 1 gentleman try to tell me I needed a box and the item in it. I explained to him I pay for Amazone Prime, so I do not need to do anything except bring in the item and the QR code to scan and return. No box is required of me or packing, but I always pack it back up exactly how I received it to make it easier on them. No need to waste boxes and bags when they come with them. I get my receipt after they scan my return code off my phone and all is good. My total time in store is usually no more than 5 to 10 minutes. Thanks for you service.

Review №3

2024-02-22 13:22:44

I had no problems with the service, they just didnt tell me that apart from paying for my shipping, they were also going to charge me at the time of delivery, so the shipping costs are very high and they still come with more charges.I return to the store and there they cant do anything, they give me a phone number where the solution they gave me was that I had to pay or they will keep my package or it will be lost and if I request it again you have to pay to send it. I wouldnt care if it wasnt so much but they are charging me $2900 to deliver the package on top of what I paid to ship it, its an exaggeration and theft.

Review №4

2023-12-11 20:47:50

There was a guy here has always been very nice helping customers every time I came by, 5⭐️for him. However today he’s not there, one of the tall skinny lady was at the counter was so rude and attitude! I ended leaving the store instead of waiting for her help!

Review №5

2024-05-11 21:39:12

Overall the experience was very easy and the employee that helped us in a very good job

Review №6

2023-08-02 15:33:04

I dont know if the heavy set lady is the manager or what but shes the laziest worker of them all. I go by at 8:30am to drop off packages she was still sleeping moving slower than a slug with a line out the door. She’s getting full time hours thats why shes there that early but working slow and not giving customers a good experience, wish I could give 0 stars.

Review №7

2023-12-26 16:15:19

The service here is amazing. Great people with smiles on there face. Kasey helped me. Service was fast.

Review №8

2022-08-21 04:06:19

The worst service I have came across. Extremely disrespectful staff and was laughing at me and others for no reason. The hideous blond and other fat woman with the ugly face and long fake nails should be fired. I will never return to this location and will speak to a store manager at once about their wrong doing and unprofessional service. Its the two woman who work on a Thursday, except the woman with the glasses. She was professional and courteous.

Review №9

2021-08-11 18:29:57

Place has lazy workers. I had been to many UPS stores and this place lacks the support from the workers. All I wanted to do was to pay with my UPS acct with my acct # in hand and was told I cannot do that. Im sure they can like many other UPS stores Ive been too, but I know they just dont want to work by their lazy gestures. They referred me to another non UPS store and say that they can help me. I asked for the address and they told me to just Google it! Looks like this UPS wont be getting any of my business.

Review №10

2021-10-12 17:01:54

If I could give 0 stars I would. This place is awful. Do not give this store your business the one on harbison is much better. Beware if you are not buying the tracking service they are sending your packages usps. Might as well take your packages to the post office and cut out the middle man Extremely disappointed.