Presentation on Map Reviews Nearby

The UPS Store in Arcadia

3.7 (37) 288 Live Oak Ave, Arcadia, CA 91006, United States

Location on the map

Arcadia, Los Angeles County, California, US

Phone: +1 626-538-4920
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–7 PM
Tuesday:8:30 AM–7 PM
Wednesday:8:30 AM–7 PM
Thursday:8:30 AM–7 PM
Friday:8:30 AM–7 PM
Saturday:9 AM–5 PM
Sunday:9 AM–5 PM

Edit info

Total reviews rating 3.7

37 Reviews for The UPS Store 2024:

Review №1

2024-01-06 19:59:30

I brought an Amazon return to this store and was quite pleased with the service and location.First, the service was quick and professional. Secondly the location is perfectly located in the corner unit of the shopping center and this makes for easy access.Thirdly, the location is well maintained and has boxes, tapes and miscellaneous supplies that may be needed.This store is well staffed with courteous employees.I will continue to use this location in the future especially since the staff is so efficient and the store is so easily accessible .

Review №2

2024-02-27 01:50:10

This is second time happened to me at this store !First, I just move in to this area.Second, the UPS sent my packages to this location for only one deliver attempt.Third, the Indian manager not allow me to pick up my packages because my ID address hasnt change to the current address yet even I proof my water statement. he is not even look at itFourth, The Indian manager and kerchief lady gave me a weird laugh and said : you are not going bring your package back today ! I feel very insulting and being discriminate when I visit this location ! I WILL NEVER RETURN HERE AGAIN !

Review №3

2024-03-20 02:43:45

I came to the store at the busy time of day around 5:00 and they were so kind and took Extra Care to help me download my document that I needed to print not knowing a darn thing that I needed to do.Shahid was so patient and helpful with me I truly appreciate the time they took to help me out.

Review №4

2024-02-17 09:04:41

Really like this location. Very nice and clean. Everyone is kind and curtious. Quick service as well.

Review №5

2023-12-22 00:22:24

Friendly staff. Very attentive and helpful. Please call and verify the services you want before you visit. Some services may not be available such as notary service.

Review №6

2022-12-12 16:47:51

This is my local UPS store, not sure why it only has 3 stars because I’ve never had a problem with the staff or service and I drop off packages on a weekly basis. From what I’ve experienced and seen, the store owner or manager is always helpful and going above and beyond to help me and others get their packages taped and shipped efficiently. I appreciate this location very much!

Review №7

2021-09-07 15:28:41

No matter how busy this store gets, (and it does get bust once in awhile) I have always been treated as if I matter and that my business is important. I love having this service right here in the neighborhood where it is never inconvenient to go. Ive used several UPS Stores out and about and find this location to be the best in customer service. I highly recommend them.

Review №8

2022-10-20 13:19:19

I handed the store an Amazon package since Oct 14. I got a receipt from the store. Until today, Oct 20, the return statues still stay the same. Return package heading back. Amazon still not received the package. Amazon told me that they only know the package was scanned by the store to register. Now, I have to wait for 30 days in order to get my refund. A cellular phone that I got it from Amazon in 2 days after purchased. But almost 7 days after dropped off from the store, Amazon still did not receive it. I will be think twice to put my trust on this store.

Review №9

2024-04-24 22:35:57

Does it cost 5 dollars to help me make a copy of the shipping label?

Review №10

2022-05-19 17:52:16

This has by far been the worst experience at a UPS Store Ive ever had. After setting up 2 business mailboxes with this location, Robert and his staff have constantly given us incorrect information, provided terrible customer service, and created unnecessary work for our business.Nothing is allowed to be handled over the phone. We cannot put corporate payment methods on-file, but rather the individuals must pay IN-PERSON with their personal cards.They also required unreasonable requests for the corporation to have their person home address registered with the state under the business name, leaving no privacy and protection for the business owners.More importantly, Robert and his staff have been very rude and unwilling to provide basic customer service to treat his customers like decent human beings.Again, by far to most unprofessional mailbox experience Ive had in my entire professional career.Please do yourself a favor and go to another UPS Store.

Review №11

2019-10-06 20:40:36

Awesome customer service! I love that it’s open on Sundays when I need to shop stuff after my business trips! Other UPS stores have started charging for re-taping a package or even taping a package from the start. The little shipping pouches are also complimentary. You just have to ask the fella behind the counter. I can’t recall his name, but each Sunday he’s always there and very well dressed. He always welcomes guests with a smile and super helpful!

Review №12

2021-02-05 20:27:04

I had dropped off an overnight parcel well before the cutoff time for delivery. This parcel was very important and needed to be delivered to a title company today for closure of a sale. When I was notified that it hadnt been delivered I tried to track it and there was no information other than when I dropped it off. I immediately thought it never left the store and I was right. I went back and asked about it and the person found it still in the box for pickups. When I asked what happened the man had no clue and offered a weak excuse and blamed the driver. If this man was the owner he should have stepped up and taken full responsibility but no. This leads me to believe that they have no system to ensure the packages are routed properly at all otherwise it wouldnt have been overlooked. It actually looks disorganized due to the volume of packages in the store so I am not surprised. This failure cost myself and a few other people money and I plan to pursue reimbursement. Bottom line is if you have something that really needs to be delivered on a deadline dont come here.

Review №13

2022-03-26 01:26:07

Went to return an Amazon package but realized from cashier that I had to put it in another box although I didnt have one... Shareef jumped in and was super nice and provided me a box and to print my label, this one time, because he was in the middle of a ups package drop and didnt want me in the way! Way to go.

Review №14

2020-10-31 11:28:55

Unfriendly and miss informed about UPS requirements. Called before going in to ship a item. Cleared my item met requirements. Upon arrival they refused package unless I purchased their shipping envelope/container. Unsatisfactory Will not be a returning customer.

Review №15

2024-02-14 16:15:21

Sharif and Cameron are always fun to deal with. 😊

Review №16

2021-01-13 21:53:52

Nice and friendly staff! I Usually don’t review for this type of thing but I wanted to give these workers some credit!Customer service is not easy ! but for the people who seem to enjoy their job and actually like what they do I alway try to thank and appreciate them.

Review №17

2022-05-19 17:48:52

I DO NOT recommend this UPS store for anyones business mailbox needs. My experience with these people has been unpleasant enough to have me move my business elsewhere because Ive had enough.

Review №18

2019-01-16 18:38:14

Unfriendly. Understaffed. And unwilling to be helpful. For notary try Long Realty on Live Oak and and Baldwin by big lots. Ask for Kelly. This place is deliberately not helpful.You did not maintain a level of professionalism and this response is only evidence of your lack of professionalism.I had the documents corrected but for the record anyone who wishes to notarize anything there are CALIFORNIA AMMENDMENT FORMS that are ready to be properly used to correct any mistake. Especially common ones like Alexandro and Alejnadro misspelling which given the area you work in you should be aware of. But more importantly given the profession you chose you elected not to be helpful or consult or ask about these forms.I already made UPS corporate aware of your attitude and opened a complaint because I think your not having known or consulted or found the forms that LONG REALTY and escrow had ready? Speaks to your discriminating against myself and my mother. So I will be following up with this comment you just uploaded.Furthermore to publicaly detail the transactions of my paperwork shows a professional falsely vindictive and petty attitude. I’m sorry are you trying to accuse me of something?I am escalating and forwarding all this to corporate.Have a good day.

Review №19

2022-03-02 21:10:55

Went there to drop off returns from Amazon that says no box needed and the customer service refuse to take it without a box. I never encounter the situation in other store. Will never return to this one!

Review №20

2021-06-11 21:00:30

We dropped off an important package overnight via air service. Instead the package got shipped as ground service next day. Totally got screwed up. Do not use them for any important shipment!

Review №21

2020-05-25 22:53:34

Excellent service. Very helpful, courteous, and patient staff. I have used their copy and notary services. Exemplary work. Very business friendly. All questions and costs intelligently addressed. Theyre the best!!

Review №22

2021-10-28 21:05:10

This ups they ask you to make an appointment but the notary person is rude and doesn’t want to help because he said he is alone, but nobody and no costumer insideAnd HE LIED SAYING HE CALLED TO CANCEL my appointment and HE SAID HE LEFT messages but I didn’t received the call and no messages HE HAS THE NERVED TO LIE TO ME in my FACEWhat an asshole…… wasted my time fir 2 days going back and forth HE iS A LIAR

Review №23

2023-09-03 23:46:27

Everyone is so helpful and friendly! Always a good experience when I stop in with my baby.

Review №24

2024-06-17 23:26:55

Always so helpful!

Review №25

2023-11-04 20:44:12

Courteous and prompt service UPS drop off.

Review №26

2022-02-12 00:48:09

Very friendly workers! There staff is always very helpful and answers any questions you may have. Very quick as well.

Review №27

2022-12-13 03:59:59

This place has the best service, I been to this place twice a week and every employee I met are friendly and kind.

Review №28

2022-12-01 19:21:45

Extremely unpleasant not helpful and rude impatient crazy minded please have someone else manage the Asian lady doesn’t know what she’s doing

Review №29

2021-02-08 23:14:19

NOW THEY CHARGE FOR LABELS!!!!!An ESSENTIAL BUSINESS that has been thriving during this PANDEMIC.....smhMost of the community is still struggling and your charging for simple labels.

Review №30

2021-10-17 21:41:00

Good service. Two employees there nice. Helpful. Professional.

Review №31

2024-01-12 17:32:40

Good for what its for.

Review №32

2021-06-16 03:50:17

The gentleman who helped me was nice and polite.

Review №33

2022-08-20 22:09:40

Great staff & customer service.

Review №34

2021-01-16 21:53:20

Nice staff, but long line.

Review №35

2023-03-22 21:34:55

Good UPS store

Review №36

2020-11-02 00:19:36

Very professional! And pleasant!

Review №37

2018-10-20 21:21:34

Friendly staff. Clean store