Presentation on Map Reviews Nearby

The UPS Store in Redlands

4.2 (45) 1508 Barton Rd, Redlands, CA 92373, United States

Location on the map

Redlands, San Bernardino County, California, US

Phone: +1 909-335-0132
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6:30 PM
Tuesday:8 AM–6:30 PM
Wednesday:8 AM–6:30 PM
Thursday:8 AM–6:30 PM
Friday:8 AM–6:30 PM
Saturday:9 AM–4 PM
Sunday:Closed

Edit info

Total reviews rating 4.2

45 Reviews for The UPS Store 2024:

Review №1

2024-05-15 19:21:10

Their franchise “policies” make it impossible to return any Amazon merchandise. They do not follow Amazon leads on how to return an item and want to sell you on extra and unnecessary packaging.

Review №2

2024-02-01 01:39:09

Super fast, very efficient, awesome service. I came here to return 4 amazon items and I was in and out in a couple minutes. No problem

Review №3

2024-03-23 23:13:48

Store hours is 9AM to 4 PM. I arrived at the store 7 min to 4 PM. They are not customer friendly. I asked for live scan . They said no time do it. I recently did live scan in San Bernardino, I was out less than 5 min.I think it is false advertisement. They could’ve done it.

Review №4

2024-02-16 13:48:35

Terrible customer service they have lost my antiques and can’t find them 2 months later still nothing and can’t get them to make any restitution!!!! Shame on the owner of this location #6876 .. I see I am not the first person to have this problem here by reading the reviews!! Stay clear of this place if u have high value items they just magically disappear!!!!!!

Review №5

2024-02-21 02:25:34

Because they help you literally help you if you dont have a question or dont know how to figure things out theyll let you explain everything to you how it goes and this and that and quick and easy in and out never had a complaint at all thumbs up

Review №6

2024-04-02 22:45:25

Lily the manager is EXTREMELY RUDE!!! She laughed in my face when I asked for her managers name and number!!!!ALVIN GET A GRIP ON YOUR STAFF!!!

Review №7

2023-06-07 00:49:00

This is my advice for anyone thinking about giving your time and buiness to this location.If your package is of high value or impacts your buiness I recommend you seek another location. This location managed to lose my high value package and began to tell me story of how it was sent somewhere else and picked up by a UPS driver. I called the UPS support line and was able to find out that the package was never scanned out of the building or picked up by anyone else.This has been one ramped up headache experience I do not want me or other people to go through. This is my 2 cents on how this place is being managed and ran. I wont see that package again and hopefully others could take this advice and find a more reliable store.

Review №8

2023-09-29 17:54:16

It being my first time going to a UPS store, the process was convenient and quick. The staff was welcoming, patient, and understanding, and they made the brief time there enjoyable.

Review №9

2022-11-22 22:41:44

Usually this location is great but Sandra was unprofessional today when I needed some help with a fax. I wasn’t worried that I had to go back to get my fax fixed that was sent incorrectly (not containing all the forms I gave her, because it was double sided). So I called to make sure I could come back and was told I wouldn’t be charged but once I arrived I was told otherwise. Not a big deal but Sandra didn’t handle the situation the best. She was a lot less friendly and more so blaming me for not telling her it was a double sided form. Just word advice to your staff to be more specific about expectations to make a better customer experience. It could go a long way and not cause unnecessary confusion or blame to the customer.

Review №10

2023-10-15 18:16:02

Went to do Live Scan prints. Called and the young lady explained everything over phone. Super friendly. Service was great inside store.

Review №11

2024-03-13 01:31:42

Employees werent very helpful and seem to be annoyed that assistance was needed with my parcel

Review №12

2023-10-15 02:20:56

The associates, Lily and Elena, were awesome, very helpful and friendly. Totally happy that I chose this location. (Hopefully I spelled their names correctly)

Review №13

2022-06-03 15:56:54

My time from entering and exiting the UPS store this morning was literally 2-minutes. My three packages weighted almost 100 pounds. Service was prompt, professional, and friendly. I rarely post but this service was too good to ignore.

Review №14

2021-07-24 22:47:42

Previously in was not so bad, but now they have got very lazy unprofessional stuff. Yesterday I have got a email notification that my package has arrived at this ups location and is ready for pickup. This morning I came to this location, but stuff was not able to find it. Moreover, they told me to come again next Friday. When I came home, I checked my items tracking number, and it was clearly written that it is ready to pickup, and if I dont pick it up before next Friday they will send it back to sender! So I had to go back to this ups store again, and only when those people understood that I dont want to go away without my package they started searching it and found rather quickly.

Review №15

2020-06-05 11:49:01

I arrived at the store on Thursday at 7:55 am June 4th and walked in to use the computer and instead of being greeted in a respectful way, the lady working was extremely rude. I told her I just needed to print and gave me an attitude for coming in 5 minutes before opening although the door was open. I told her that I dont need your service and ended up leaving. I will never do business at this location ever again.

Review №16

2020-05-21 23:36:03

This store has the best customer service ever. The employees are very friendly welcoming customers with a smile. I ship many items and sometimes heavy itmes for my online store and they always handle everything without complaining. Very professional and knowledgeable in everything they do. I highly recommend this store to everyone.

Review №17

2020-03-03 21:11:37

Well I AM HUGE ON CUSTOMER SERVICE. For Apple you can drop off apple products instead of going to the Apple store all the way in Rancho. Instead of being knowledgeable for the services that they provide for Apple, she told me that I would need to pay for services? Which isn’t true at all. If you have service understand how the service works. I schedule this time at another UPS store. So annoying I just left because I rather go somewhere else that understands their services.

Review №18

2021-01-12 00:51:14

Leslie went above and beyond!! Very thorough professional experience. Had to ship multiple packages, and was a little stressed out. She’s the type of employee you hold onto! Appreciate it UPS. Give the girl a raise

Review №19

2022-07-16 23:01:44

Great customer service Cortez helped me with returning my Amazon package. I wasn’t sure where labels went on box, he said don’t worry I can do that. If I ever have to return a package I will return.

Review №20

2022-12-30 10:05:13

Rude. Really bad service. Had a rude employee basically say it was my fault that my package was shipped wrong, even though they packaged and labeled it. asked for a manager and was told they were busy and to come back in a week. terrible place do not go here.

Review №21

2022-11-08 04:25:59

Best UPS store in Redlands. always my go-to UPS store for dropping off/shipping UPS packages. friendly staffs and always greet you with smiles.

Review №22

2019-05-03 22:40:17

I purchased an antique lamp from Redlands Antique Auctions which then was boxed and shipped to San Francisco from this UPS store. My experience with all the employees here, and especially Eric, was primo. Very helpful and professional. Would definitely use this service again.

Review №23

2019-03-20 06:04:14

Fast and friendly until you get a bill adjustment after your package drop off. I’m not going to cry over $3 and some change but what I don’t like is possible dishonesty at a business with a big name you can trust.And in all honesty, I’ve been so busy I didn’t notice the email until a month after I sent my package.Not only did they adjust the weight +2 lbs after I weighed it at home AND double checked as it sat on their scale, but they also goofed on the box measurements. Something they would have had to manually retype in their system. This may be the fatal error ‘if’ nefarious intentions are at play here. Since they do not make a 19x18x18 box. In fact such measurements on a standard box does not exist anywhere on the internet! Trust me, I take my word seriously so before risking my neck I looked far and wide for such a box. Did I mention the 18x18x18 is clearly printed on the box?I purchased the 18x18x18 box at the Redlands Blvd UPS days before.Perhaps this was a simple duo mistake.I’ve had unicorns fall on my lap once or twice before. But it should be noted and I hope if this has happened to someone else, they take the time as I have to make this issue know. Am I the unicorn? Has anyone else encountered this problem?That’s business. Don’t like the president? Don’t stay at his hotels, right? That’s business.I’m a business owner. I’ve been in business for 19 years. Dishonest people don’t stay in business for very long. That’s why I am spending 10 minutes of my precious time to share my experience in this review instead of disputing the measily $3 and 20 odd cents charged on my card 30 days or so ago.My goal isn’t to deter would be costumers as much as it is to bring potential issue last to the owner’s attention.Perhaps they made a mistake on the weight. Or maybe the mistake was made while measuring the box that clearly stated 18x18x18 on the box. A box I purchased from the other UPS store in town. Goofing up both the measurement and the weight seems like a suspicious folly to me.I don’t know...BUYER BEWARE?I apologize for going in circles here. I’m trying to make myself and my experience very clear.$3 or $4 may not be much but let’s say if 100 people or no, more conservativly 50 people a day get readjusted prices automatically withdrawn from their credit cards with an average of...let’s say $2.50, that would equal $125 a day, 6 days a week=$750, average of 30.4 days a month minus Sundays =$3,375 per month which equates to a nice little $40,500.00 of extra creamy Starbucks lattes, a gym membership to work off said lattes, and a few Vegas trips in between! Now if the numbers are more like 100 customers being skimmed per day than we’re talking $81,000.00 of extra income. Not bad, eh? Now we’re talking rental property money!I’m not saying that this is what this company is doing but, wow...how easy it would be... Even an honest guy like myself would feel that temptation.In conclusion, I HAVE NO CONCLUSION! I’m not the IRS. I’m not Sherlock Holmes. I’m just a small business owner doing my thing just like they are.I hope they do well and perhaps spend a little more time when assessing their weight and measurements for the next patron.This won’t stop me from using them again by any means but next time my radars will be on full alert.I hope we all can be abundantly prosperous in all aspects of our lives without scratching each other to get there.This unicorn feels better after writing this review and now it is time to hang my horn, clean off all this darn rainbow glitter, go back to the stables, and hit the hay...Thank you for your time.Peace, love and prosperity,Doug R

Review №24

2021-07-22 03:29:19

I don’t know what happened to this store but what POOR customer service with the kids that work there. It’s shameful! So clueless on how to do their jobs. The manager has a BADx2 attitude!!! I’ll make the drive some where else. I will be calling corporate on what I experienced here!

Review №25

2019-01-03 21:38:07

Went in to print/scan/resend some documents i needed to fill out for a job i just got. My two boys werent letting me fill out the paperwork in peace and of the employees noticed and kept them busy by drawing with them. Small gesture but it was big for me. Thank you!

Review №26

2021-03-25 20:04:04

Always come to this place for return the item from amazonStaff is nice and really fast service.It’s just like drive through service 😁For parking is plenty. So don’t worry to much

Review №27

2022-05-28 21:19:24

Happy to have my mailbox here. Always good service for me. Just a bit expensive for a box, but that’s the Redlands market, so not a big knock.

Review №28

2021-05-04 03:40:51

Excellent service. Had to print a document and mail it out of state. Printing was free and so I only had to pay for an envelope and a forever stamp. Under $2. Fast and efficient.

Review №29

2021-06-14 19:29:05

Very friendly service. Leslie helped me and provided exceptional customer service.Plenty of parking and easily accessible.

Review №30

2019-02-13 18:42:28

I had a mail box for a year. I get lots of large boxes. The service was ALWAYS fast, friendly, and flawless. Thank you Redlands!

Review №31

2019-11-29 23:47:30

Great service and very nice employees we had Emani and another guy helping us with a big Amazon return they are fast

Review №32

2023-01-03 23:27:37

Do Not Go here. Bad service and will blame you if anything goes wrong or they don’t like your mail.

Review №33

2021-05-25 20:39:16

Very friendly staff, they didnt complained about all the packages I brought.

Review №34

2022-04-16 00:55:19

Really nice lady Adriana help me. With live scan Highly recommend.

Review №35

2023-01-12 23:20:11

Great customer service !!! Staff is super helpful and patient

Review №36

2020-03-11 21:56:57

Awesome! I just learned you can make Amazon returns for free at the UPS store.

Review №37

2023-09-23 01:37:43

Fast, convenient, and most important of all, reliable.

Review №38

2020-06-01 00:05:46

Great store, and most importantly the manager is Superb, friendly, helpful.. the Best!!!!

Review №39

2020-05-31 22:32:06

Im not going anywhere! This is the only UPS store I will deal with.

Review №40

2020-06-01 00:13:33

Great service. Very helpful!

Review №41

2021-04-09 17:11:03

Manager was very helpful.

Review №42

2019-01-26 01:11:25

Friendly service. Convenient location.

Review №43

2019-07-18 01:50:53

Fast friendly service.

Review №44

2021-05-18 05:26:23

Hotties work here

Review №45

2024-07-06 19:56:15

They are always amazing and so helpful, really great service!