Presentation on Map Reviews Nearby

The UPS Store in Mission Viejo

5 (37) 22922 Los Alisos Blvd K, Mission Viejo, CA 92691, United States

Location on the map

Mission Viejo, Orange County, California, US

Phone: +1 949-600-8445
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:10 AM–4 PM

Edit info

Total reviews rating 5

37 Reviews for The UPS Store 2024:

Review №1

2024-06-14 19:56:44

This is the BEST UPS store Ive ever worked with! Friendly professional staff and always accommodating! They truly care about whatever you ask them to do. Ive had them print trade show tablecloths and they came out perfect - high quality! They folded them perfectly and neatly for shipping. I always come here for color printouts and of course for shipping UPS. Im so glad they opened this store near me!

Review №2

2024-05-21 23:59:29

They are awesome! Always smiling, patient, and kind. They’ve never once made me feel bad about the amount of Amazon returns I have 😆 while other locations definitely have not been friendly about. As a plus size woman who has to buy most of her clothes on line I can greatly appreciate them being so nice!Definitely my preferred UPS hands down!

Review №3

2024-06-06 21:26:04

There really is no better place for all your shipping, faxing, scanning, Amazon returns or simply mailing anything . Leslie, Alli and staff are just awesome 🤩 .Always a smile, very personable and willing to help in any way possible.The store is spotlessly clean, and even has great office supplies.My only go to store for personal or professional UPS needs.Thank you Leslie-Great work

Review №4

2024-05-23 20:37:28

This is what I call excellent customer service. Having been an HR executive for years and also a customer service manager for a few years, I recognize the importance of great staff. A few days ago I asked for everyones name because they are all outstanding: Lesley, Jennifer, Rachel, Ali, and Joseph. PS The store is well stocked and they have notaries. In fact Ali helped us with several documents. And, the plant in the store makes it so pleasant.

Review №5

2024-06-13 20:09:23

On 6/11/2024, my wife and I arranged for 83 mugs to be shipped to New York for a total of $381, which was paid without issue. Unexpectedly, we received a call stating that we had been undercharged and that the new total was $800. The woman repeatedly claimed she had clarified the charges, but this was not the case, leaving us confused about the significant price increase. Additionally, she could not guarantee delivery by Thursday as initially promised. We declined to pay the inflated price and through a third-party shipping app instead opted for our own labels and insurance, costing $295 to ensure delivery by today (Thursday). Despite informing her of our arrangements, she continued insisting she had communicated the costs, making us feel like we were being scammed. Only positive was being refunded and paying even less than what was quoted and knowing this location would never have our business again.

Review №6

2024-03-02 02:35:18

EXCELLENT customer service at this UPS store! Owner believes in providing great customer service and it’s reflected in his friendly staff. Store is clean and well organized. I drive past another UPS store to do my business at this one. There is no comparison!

Review №7

2023-12-09 21:12:11

Hey everyone. Im just stopping by to let you know what an amazing experience I had at this UPS store. They have such friendly representatives. Shout out to (Ali & Joseph). They personalize the experience with kindness. As I know this holiday season will be busy for them they have just the right Spirit when you walk into their store. They helped me get my returns from Amazon completed quickly. 22922 Los Alisos Blvd K, Mission Viejo, CA 92691

Review №8

2024-03-19 18:45:27

Visited this store to return some items to Temu and the woman working was absolutely wonderful and made the experience so easy. She was super helpful and relatable. I will definitely return to this location.

Review №9

2024-05-23 23:41:20

This UPS store is fantastic, all of the girls are so helpful and friendly. Im in here all of the time and appreciate the wonderful service !!

Review №10

2023-12-14 17:25:04

I come here a lot with Amazon returns. I’m getting older and shop online a lot so I don’t have to drive. My current trip came while recovering from surgery. I had 2 returns and didn’t do the return on Amazon correctly. I was helped beyond acceptable. Everything was straightened out and returned and I was able to also vent about my surgery. I live alone and enjoy people and for them to take the time to have a chat is huge for this old man.

Review №11

2024-04-10 15:31:34

AMAZING STAFF, Great location, new store very helpful and detail oriented. Passport photos were great, will order more prints for my business from this place again!

Review №12

2023-08-27 15:36:10

I was nervous about getting a UPS mail box but the team in this store made it so easy and answered all my questions. This store got extremely blessed with their staffing. I have never had this kind of experience in a UPS store before, this team deserves a raise!! They sure roll out the red carpet for their customers. Just amazing! 10 star!

Review №13

2024-05-25 19:26:08

Store is clean, staff super friendly, music playlist is great! Thank you for making an errand a little less work

Review №14

2023-12-19 01:09:54

These guys are awesome! I went in to ship a return. Two employees were with customers and one was boxing something behind the counter. She immediately stopped what she was doing to help me. I love that!

Review №15

2024-05-20 00:02:58

So glad to have this location open! Each time I have been in the place is clean and the staff is welcoming and helpful.

Review №16

2023-09-26 13:32:55

They were so helpful and friendly. So glad they are close to home and convenient!I just went back to this same UPS store and I can not say enough good things about them. They just shipped a box to my home in NJ and went so far above and beyond my expectations. They secured everything inside the box far beyond what I had asked for. The very best customer service Ive seen in any business. Thank you so much!

Review №17

2023-02-10 07:51:19

I don’t normally post reviews but I couldn’t believe how kind the staff was. It seems like no one wants to work these days so it’s very refreshing to have customer service go above and beyond. I had to write a review! Its also such a relief and convenient that they opened this store on Trabuco and Los Alisos right by my house. I often have to visit the UPS store due to my business so I will definitely be back. Double thumbs up!!

Review №18

2024-05-25 00:38:26

Excellent Staff and Unbeatable Customer Service Hands down best store I have ever been to

Review №19

2023-05-24 16:51:20

Awesome team. Was able to get a poly bag and label printed extremely quickly. Great experience.

Review №20

2023-02-18 23:55:55

Super excited for this new location at Trabuco and Los Alisos!! Now I don’t need to think twice about ordering things because I can return conveniently. The place is new and clean, and the staff is very helpful and friendly - I have yet to feel judged after all my many returns!!

Review №21

2023-02-08 18:31:40

We love this UPS store, the location on Trabuco and Los Alisos is super convenient. Staff are friendly, organized and were able to help me with my shipping needs.

Review №22

2023-02-08 15:35:21

No more having to drive all the way to Lake Forest for a UPS store! This new store has the friendliest staff that seemed actually eager to go over all of the options to ship a very sentimental object across the country. Thank you!

Review №23

2024-04-08 17:26:48

Amazing customer service, always helpful with smiles, love this location!!

Review №24

2023-09-20 01:45:24

Ali did me a seriously kind favor and helped get my packages out in time. They deserve all the 5 star reviews you see!

Review №25

2023-02-07 14:53:13

Finally!!! A UPS Store where it was needed the most on the corner of Trabuco & Los Alisos!This saves me so much time. Staff is super friendly and the place smells fresh!

Review №26

2023-03-06 22:00:51

I have gone in twice now, Ali has been great! Very upscale shop and I love the speed and service. Welcome!

Review №27

2023-02-09 21:59:37

It’s so nice to have a new UPS store close by! There is always parking, friendly and professional staff, and a great location!

Review №28

2023-12-05 18:46:46

The staff were super helpful and professional. I was so impressed with their competency 👍

Review №29

2023-12-16 20:44:57

Great people, great service. Always friendly and happy to see you

Review №30

2023-02-11 19:43:04

Finally, A UPS store that actually welcomes its clients. Glad I found this location. Very helpful.

Review №31

2023-02-16 04:10:57

New store in the area but staff is very friendly and professional. Shipped my rare plants across the country and it was in great hands.

Review №32

2023-08-19 01:13:47

This location has the nicest and most professional staff by far! Will always go here from now on. :)

Review №33

2023-02-09 16:56:27

Very friendly staff that helped me with all my shipping needs. Also the location is conveniently located on Trabuco & Los Alisos.

Review №34

2024-05-23 00:07:17

Great customer service!

Review №35

2024-05-25 17:37:43

Always helpful and quick

Review №36

2023-02-19 05:18:22

Top notch service. Awesome staff.

Review №37

2023-02-08 02:15:18

Great service and very Friendly!