Presentation on Map Reviews Nearby

The UPS Store in Chino Hills

3 (40) 4200 Chino Hills Pkwy Ste 135, Chino Hills, CA 91709, United States

Location on the map

Chino Hills, San Bernardino County, California, US

Phone: +1 909-393-3650
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6:30 PM
Tuesday:8 AM–6:30 PM
Wednesday:8 AM–6:30 PM
Thursday:8 AM–6:30 PM
Friday:8 AM–6:30 PM
Saturday:9 AM–2:30 PM
Sunday:Closed

Edit info

Total reviews rating 3

40 Reviews for The UPS Store 2024:

Review №1

2024-06-28 19:27:15

Zero star is more than enough for themExtremely rude and unhelpful at all.They add more fees for retuning items for amazon which is really intolerable, I stopped to return items with them, it is better to go to a store which is far away from me than returning with them or even dealing with them!Finally my husband tried to send a package with UPS through them, they lost it and it shows that UPS didnt receive the package from them, and they don’t even apologize, try to help you out or DO ANYTHING!ALL THEY SAY WE SEND IT AND WE DON’T KNOW WHERE IS IT!!!!EXTREMELY FRUSTRATING REALLY!!!!

Review №2

2024-06-29 21:11:24

This UPS store engages in fraudulent practices. They make you put the original Amazon box into another box or wrap it over with paper because they claim its an Amazon policy. This is not an amazon policy. They are ouright lying and misrepresenting a policy to over sell and make extra money from their boxes and wrapping.The way this UPS store is also attempts to cheat customers for an extra buck, is laughable. They wanted to charge extra for using about 12 inches of their tape. The only problem is they cant. Its not an something they can ring up. Throughout the entire transaction, the lady had a very negative attitude over this 12 inches of tape. She is a heavy set older lady that speaks very poor english. I also observed them taping up another customer package and indeed she used tape very sparingly. It was up to the point thay the packaging barely looked secure.Their lack of integrity, dishonesty, and pettiness is an embarrassment to the UPS brand.

Review №3

2024-05-08 15:49:40

Aracelly is rude and Additional fees are required to return items purchased from Amazon. Other UPS stores never had any additional charges.

Review №4

2024-04-24 16:12:31

I would give zero stars. The older lady, Aracelly, is always in a bad mood and is extremely rude! Them wanting to charge you extra for an Amazon package that doesn’t need to be packaged, is mind blowing. The younger gentleman said I could use their tape, and she said I had to buy it. Will be returning at another UPS.

Review №5

2024-05-25 05:29:46

The owner (I think) is very professional and strait forward. Only complaint I have is UPS POLICY on retail packed boxes. If youre paying your drivers $40 an hour... This is not a green policy but yet you talk about how you are green? Clean emissions and electric too.

Review №6

2024-05-11 21:43:25

This particular store is horrible. Multiple times Ive encountered rude employees, particularly a female worker. The UPS store down the road accepts the exact package they rejected. They dont care about customer serviceI recommend switching PO boxes as well

Review №7

2023-12-23 04:03:45

Went in to return an item of clothing via Amazon. They had a rush so there was a little line and only two employees assisting, but the middle-aged gentleman who helped me was very thorough and kind.I continue to be impressed with our local UPS Store. Always so knowledgeable and helpful.

Review №8

2024-02-03 20:10:48

BE AWARE!!! Scammer!! Store made up fake Amazon return policy tried to force ppl buying their boxes and wrapping materials!!I already called and confirmed with Amazon, they DO NOT have new policy not allowing the use of original manufacturer packaging as return box.Sorry for those of y’all got scammed already!!

Review №9

2024-01-04 17:35:52

The Store employees are a pleasure to work with. Each with a happy helpful attitude. Overall; Client friendly indeed. HOWEVER, Franchise policy for handling inbound UPS packages is woefully short sighted. The franchisee blames the franchisor for policies that allow bulk shipments from UPS drivers to be received in their store without a store employee having a breakdown of what is in the batch delivery. And a random employee name is assigned as received. NO ONE at the store physically checks off actual packages that they are expected to sign for. Owner blames franchisor policy. Franchisor customer service, confirmed this policy. As a box holder, I pay to have products received and held securely. For those who are unaware, UPS and UPS STORES are two separate entities. Do not expect any cohesion between the three entities. Franchisor, Franchisee & United Parcel Service. Each blames the another. Although the franchisee owner and his employees have good intentions, they are set up for failure, and in my opinion, held legally liable for lost packages with a signature. Ive had two separate incidents in one year whereby packages sent to me were signed but never received. The local Franchisor Representative, has not returned my phone call after multiple day, hence, this posting as a heads-up to potential box holders.

Review №10

2023-10-05 17:30:50

I would not recommend going to this UPS Store location. They try to add on cost that are not needed. If you have an Amazon return definitely do not go here as they try to make you buy their packaging to make a quick buck off of you. They told me they don’t accept the packaging that Amazon uses and I saw them say the same thing to the lady in front of me. I went to another UPS Store location and they accepted the package with no issues.

Review №11

2024-04-02 22:03:42

If I could give 0 stars I would. All I needed to do was return my AT&T hub and accessories. They couldnt find my info, and kept rushing me versus helping me figure out why. I went to another UPS store up the road right after, and they did it in 2 minutes.

Review №12

2017-12-17 01:40:57

They always are very friendly and fast with the packages I bring in to be shipped. Shipping pricing is the same no matter where you go Im pretty sure, so the service is what makes a good location, and these guys are great. The spot in front is a nice touch too in this crowded lot!

Review №13

2019-09-21 05:43:46

I recomend visiting a different ups store or FedEx or USPS.Came to send a package to NY. A simple Samsung 10mha battery pack for cell phones or tabs...usually visit my local area ups..but had to stop by here. 1st asked me about how many cells are in it...2and didnt have proper stickers to put on the package 3rd said ups didnt send such things 4th to visit a USPS.Now, the ups by where I live. Never had problems with this type if Package. I disclosed what I was sending to where and how. Showed photos of the item and ect. And my local ups had no problem. Yet this location just didnt want to help and made it difficult for me to use there service.Luckily I found a staples down the street with a ups inside. And bammm they competed the transaction in 5 min. And had no problem with my package ..why? Because i disclosed my items and was upfront...Avoid this location and go to a more friendly and customer oriented center.

Review №14

2024-05-08 00:04:35

The person helping me was very careful with my packages and was quick too

Review №15

2021-12-29 20:53:30

For almost a year I have used the email box for business at this location. Honestly the attention is terrible. They are always very young people without experience and each process is eternal. Today it took me 40 minutes to pay the rent for the business mail box and they wanted to charge a fee for coming a couple of days later. I got a call this week from This UPS store. The person told me that I could come to pay within the next ten days. Today the person who attended me wanted to charge me. The manager was rude in insinuating that I was saying, was lying and he was not nice either. Terrible service!

Review №16

2024-02-02 21:17:59

Randee was amazing. I have a broken leg and she came out to my car to assist me in an important delivery I needed to complete.Once again on another day wonderful assistance

Review №17

2023-07-12 00:29:09

Ridiculous store and stuff, it’s already said “ no label needed”, when return amazon, I packed in good condition and original packaging, he refused to accept unless I buy their plastic thing for labeling! Always try to charge you extra money!!! Never happened in any other stores! !!

Review №18

2018-12-07 00:03:28

Yolanda, Kim, and Dani were so very helpful and friendly! I tried to return my equipment to Spectrum which was rejected because my service had come from a diff parent company and they were very rude about it. Luckily I called Spectrum and was told I could return it at UPS no charge. The folks at this UPS greeted me kindly, were surprised at my mistreatment, and gave me nothing but top notch service. What I thought was going to turn into a headache was immediately remedied by theses guys. I will definitely be back to patron this store for future needs. Outstanding crew!

Review №19

2023-06-30 03:59:30

The most unfriendly store in the area. Every time I take a packet there, they try to charge me for another box to put my packet into. I guess shipping charges is not enough.I started going to the UPS office on Peyton avenue.

Review №20

2023-09-29 16:53:29

Absolutely horrible. Do not come here for notary. The kid is inexperienced and the manager is apathetic, watching the entire 2 hour exchange and ever once stepping in to help. Disgusted with the lack of respect for my time and the lack of care by this owner.

Review №21

2024-02-13 20:45:46

Friendly and Very Convenient and Quick. My Go-To Place for Shipping & Returns.

Review №22

2019-05-07 20:47:02

This has to be by far the worse UPS establishment Ive ever encountered. I could only hope the owner makes a wise decision by hiring competent people. I didnt waste my time or money at this location after I realized the customer service was bad. The lady that worked there walks in on her cell phone and the woman working behind the counter just starts a conversation with her while helping a customer. Rude.. Unprofessional..

Review №23

2022-04-01 16:48:24

Horrible customer service. I had a package delivery canceled halfway and they refused to give me any kind of refund. Partial refund would have been understandable, and when I called on the phone to cancel the delivery they told me I would get a refund. Go to a different larger store.

Review №24

2019-04-23 22:19:06

Beware of this nasty place, employee lied about no restroom and refused customers to use their restrooms. I’m very disappointed and felt discriminated in this particular ups store. Ups store in walnut and diamond bar are a lot better. They shouldn’t discriminate people like that. It’s Pretty sad to hear that from a ups employee here and I definitely will not come back to this Chino Hills location in the future. Pls avoid coming to this nasty place.

Review №25

2022-04-11 19:47:22

Amazing customer service! I needed to get something printed for my wedding and they have been nothing but helpful. They even offered to cut everything for me so that helped alleviate a lot of the wedding stress.

Review №26

2022-08-02 02:01:40

I would not recommend to people dont have much time to wait.I dont care about rude attitude, but time consume.The slowest UPS store ever.

Review №27

2023-06-08 18:22:14

Kimmi a young lady in the store was on a personal call while 3 people were waiting in line. On Thursday morning at 11:15 am look at your schedule. Bad attitude 😳

Review №28

2018-05-02 01:17:12

Need to pack and ship a painting. The staff was very friendly and the painting arrived in perfect shape. Ive used this store a few times and they have always done a great job.

Review №29

2017-11-24 19:27:53

The notary service here is awesome, I had the best experience with Lupe, she is very profesional, willing to help me and very friendly. I will definitely use this UPS STORE again and highly recommend it!

Review №30

2019-10-14 20:01:46

Dropped off a return of an online purchase here. Was greeted and helped by friendly gentleman named Kim who was thorough in making sure I had everything I needed and explained everything as he went along. Great customer service!

Review №31

2019-10-12 16:29:01

Kim and his staff are always great wether Im picking up a package I couldnt sign for or doing Amazon returns. Great little store close to home

Review №32

2020-07-12 19:43:08

Went in for notary services recently and was horrified that the two employees were either not wearing or incorrectly wearing masks. Definitely will be going elsewhere from now on.

Review №33

2021-08-30 18:48:50

They shipped off 2 of my packages without scanning them and now those packages are lost in transit, avoid.

Review №34

2019-10-18 04:02:51

Kim provided great service to me, he listened my concerns regarding the address and provided me multiple options.

Review №35

2019-10-12 02:30:10

Great Customer Service. Owner took his time to explain me and help me with the address issue.

Review №36

2023-03-29 00:07:34

Avoid this place at all possible. Their staff, especially the girl, is rude and incompetent.

Review №37

2018-10-15 16:10:28

Love this location, the staff is always friendly and helpful.

Review №38

2022-09-09 23:11:24

Great location and great service.

Review №39

2018-12-18 17:27:45

The employees are very nice and very efficiently

Review №40

2023-09-28 01:36:18

Amazon has said that you can return items without a box or bag. Only this UPS requires me to buy a bag to put it in before I can give it to their store clerk. It’s really ridiculous. Other UPS don’t need it, but your store does? They were charging me unnecessary fees in disguise.