Presentation on Map Reviews Nearby

The UPS Store in Salinas

3.6 (41) 1628 N Main St, Salinas, CA 93906, United States

Location on the map

Salinas, Monterey County, California, US

Phone: +1 831-443-5800
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6:30 PM
Tuesday:8 AM–6:30 PM
Wednesday:8 AM–6:30 PM
Thursday:8 AM–6:30 PM
Friday:8 AM–6:30 PM
Saturday:10 AM–4 PM
Sunday:Closed

Edit info

Total reviews rating 3.6

41 Reviews for The UPS Store 2024:

Review №1

2024-05-21 01:03:23

Ive had the misfortune of encountering Joel at the UPS store multiple times. He epitomizes everything you dont want in a customer service representative. Not only is he consistently rude, but he is also passive-aggressive. Ive resorted to driving to a different UPS location, even though this one is conveniently close to my house.

Review №2

2024-02-02 17:30:00

Really nice and fast service. The gentleman there (I dont know his name) is always so quick and gets through my amazon returns without any hassle. Ive not had a bad experience here and I visit quite often.

Review №3

2024-06-08 18:26:29

Tried to drop off a DISH TV equipment return here.I was informed by store employees that this location didnt offer that service (contrary to the results of a Google search that says this IS a USPS drop-off location).

Review №4

2024-07-01 22:28:48

Prompt service, multiple services and associates, always in and out quickly and prices are reasonable regardless of how many services they provide per visit.

Review №5

2023-06-23 19:04:49

I recently visited the UPS Store and was thoroughly impressed by the exceptional service and warm welcome I received. The staff exhibited a high level of professionalism, providing expert advice and assistance with a friendly attitude. Despite a busy environment, they maintained efficiency and attentiveness. The stores clean and organized atmosphere added to the overall positive experience. I highly recommend this UPS Store for their outstanding service and welcoming atmosphere.

Review №6

2024-02-02 17:52:26

Great customer service, super friendly staff. The only UPS store I go to.

Review №7

2022-11-02 23:11:28

I rarely leave reviews, but I felt compelled to do so today to compliment Joel. I went to this UPS Store location today with a simple task that turned into a difficult matter. Joel was extremely patient and professional while he helped me. The issue took much longer than routine and I even caused him to be late for his lunch break but Joel remained helpful and pleasant. Thank you, Joel! I hope your management appreciates you as much as I do.

Review №8

2023-07-06 02:33:51

I try to avoid this location as much as I can. I only come here when I’m on a time scrunch since this is the nearest one by. They are extremely rude here, it never fails! I’ve been helped by several employees and they’re all so rude. This location definitely lacks customer service and should consider taking the time to train their employees on how to be polite and welcoming. It’s completely unacceptable.

Review №9

2023-01-08 00:05:38

This place always has slow service . Stopped by to drop off a package with a label already . It’s was 1 minute till closing and the girl didn’t want to let me in or to drop off package. As I walked away she let another person in. I drove 30 minutes for this . So inconvenient. She could have just quickly scanned the package .

Review №10

2024-05-21 02:29:38

Very helpful employees with excellent customer service.

Review №11

2021-02-13 23:18:42

I have had more than one UPS Store take a payment over the phone to ship something for me, and this store wouldnt do it. The customer service tone was very stoic and they really didnt care that it inconvenienced me. They did not try to work with me to reach a solution. I would recommend that customers go to another store or another company. Im very unsatisfied. I would give a 0 for a rating if it were possible.Edit: now that Ive read the response, I can understand trying to protect the customer. It would have helped if this information was presented at the time the service was requested, and it should have been said with kindness and consideration. Politeness goes a long way.

Review №12

2021-04-01 23:49:56

I came to this UPS store to return an Amazon package. It was somewhat big since it was a full size headboard (in its box). The guy was nice enough to go check it out, but as soon as he saw it, he said they didn’t take big packages. He then told me to go to the UPS Customer Center on Madison because they would be able to take it. Mind you the customer center closes early (1pm) so we had to go the next day. We go the next day to the UPS on Madison and they told us they couldn’t help because they couldn’t print out the return label. The UPS worker there told us to go to the UPS on Constitution where customer services was amazing and we were finally able to return our package! All in all, the people in this UPS (N. Main) are lazy and misinformed because we were told all UPS stores take any size packages.

Review №13

2022-09-20 15:22:27

Came to this place of business to have a important document notarized and sent to Florida from California only for my wife to get the documents to our clerk of courts and it wasn’t properly done and you would think if you’re going to a professional, you shouldn’t have to second guess or check over peoples work to make sure every box was checked and everything was signed properly.

Review №14

2020-04-04 02:13:47

One time i had a bad experience in this store. It was unnecessary to have to try and explain that my package had actually arrived after theyd told me that it wasnt there the first time, only to have to convince them the second. Thankfully i did not have to deal with that twice, you get good customer service (sometimes).

Review №15

2023-11-14 16:44:35

Joel supposedly the owner was super rude. No customer service at all. Bad service

Review №16

2018-09-18 20:14:30

The older guy with glasses was being rude to me just cause he was having a bad day or hates his job. I was being nice and what I came in for was so simple for him to not have patience was not ok. Feel bad for the employees who have to deal being around him.

Review №17

2021-04-10 02:01:53

Needed a stamp for local mailing an envelope. The young lady out of the blue was charging me 85¢. I also had a pre paid package to mail. She was not friendly, kinda rude. I decided to just go to a regular post office. 55¢ it cost me to mail the envelope.

Review №18

2017-08-28 20:14:42

Joel Guzman is part of the community. Great personality and professionalism. Always willing to help you and go the extra mile for a great warm friendly experience on your needs. Very highly recommended

Review №19

2017-11-09 02:25:19

Jacob has no customer service skills. Or respect for customers time. Thank you to the man getting his papers notarized suggesting he help me since he knew I was in for just a pick up

Review №20

2021-04-02 06:48:31

Poor customer service. I have given them opportunities to improve their service but after most recent experience I will no longer be using this location. If I have to use UPS I will now go to Creekbridge or South Salinas. It is a shame since the N. Main store is closer to my home but Im not willing to support rude and inconsiderate customers service.

Review №21

2019-08-02 01:15:31

This location has the propensity to rip off anyone who doesnt pay attention mailed a package to zip code 77047 from 93906 paid Extra monies to have an expediting delivery supposedly the driver couldnt gain accessgto the location or there was no one to receive the package little do you know UPS that I know someone in upper management who tracked the truck found out it was never in the area but you wouldnt refund me my money after I paid almost a $100 for this service ....way to go UPS owner Thank you for showing your true colors for customer service... Deceptive practices generate Distrust Which you have so duly earned

Review №22

2022-02-16 21:12:48

$23 for cardboard box & ground shipping to AZ, for a $1calendar I needed to send to a friend! Great service, but things sure are getting expensive. 🫤

Review №23

2019-10-06 04:16:16

Very kind staff, always so helpful. Easy to understand services that are offered. This is my favorite place to go to for sending packages out.

Review №24

2021-09-21 16:36:02

Joel was awesome and a life savor. Provided me with a notoriety service quick and on the spot. No other ups would do so.

Review №25

2019-06-30 17:46:41

I just want to said sorry for the bad reviews,it was just a misunderstanding they usps office forgot to sacan the package and 3 days latter my buyer got his package,it was never on the system to track so he email me looking for his package and we believe it was lost I am so sorry .

Review №26

2020-03-03 00:32:04

Friendly courteous and efficient service. Is an Amazon return location for fast and easy returns.

Review №27

2019-08-31 04:02:04

Outstanding customer service and I only typically wait 3 to 4 minutes at the most if there a line.

Review №28

2020-08-06 08:42:41

Ive done a couple of Amazon returns here, they were very fast and friendly.

Review №29

2017-12-20 16:50:08

They sent my package around the world, Most incompetent personnel . My package has been going to Military base in Asia and I am in Europe, I have nothing to do with the Military .

Review №30

2022-08-13 00:59:52

I appreciate the professionalism and service. Best mailing service in California!

Review №31

2017-07-29 04:34:56

Professional Grade Service Always Striving to be the Best in Customer Service.

Review №32

2020-01-17 00:37:41

Very helpful and friendly staff they always go above and beyond for me.

Review №33

2020-07-06 06:20:28

Terrible customer service! Very rude & unhelpful people.

Review №34

2021-06-19 23:14:40

I have had 0 issues. Thanks team!

Review №35

2023-11-18 21:27:49

Closed power is out

Review №36

2023-12-08 00:29:24

Great service.

Review №37

2017-09-05 20:14:00

Love the staff, great customer service.

Review №38

2016-02-26 18:07:37

They get the job done and reliable

Review №39

2021-09-10 01:21:23

Very rude people working there.

Review №40

2020-08-25 00:17:25

Todays staff August 24/2020 at4:43pm was very friendly and made me feel very good, and its the first time Ive come here. 😊👍

Review №41

2015-11-30 19:30:43

Good