The UPS Store in Redondo Beach

Review №1

2024-01-18 01:22:21

This is one of the greatest locations I’ve been too, my office is actually pretty close to this locationAnd all of the people there are great, but Amy is absolutely fantastic, she has helped me with some problems. I have had sending things back to Amazon as I receive and ship packages 3 to 4 times a week there.I am extremely happy with that store, and especially AMY, and she always has a very outgoing personality, very knowledgeable of her job and quick to respond. She is amazing.

Review №2

2024-06-01 05:00:47

This seems to be the lowest-class UPS store ever. I dont know if theres some kind of program to hire the un-hirables here or not, but whatever is going on with hiring here is NOT working! All of the women working here clearly have no idea of professionalism or decor whatsoever. I felt like I was magically transported into a ghetto, having to hear crude rap music while employees talk about their personal lives and discuss should-be-private details, while no one is getting any work done. Its called work time vs personal time. Please teach your employees the difference and/or hire people with the slightest semblance of class!!!

Review №3

2024-05-01 00:01:41

Wow!!!+ I live this UPS location as you can get everything done in one stop. You should clone Amy but thats still illegal in the US. She has the best customer service. Lo e live this location....and UPS.

Review №4

2023-11-30 12:44:57

UPS Gardena and Old Navy both verified three times that my Christmas packages were delivered to this UPS Access Point. One item of 10 were given to me by this store, while many packages were visible on the shelf where that one item was found. The sales representatives, though nice, just looked online and said the packages had not arrived, after three attempts to retrieve my packages. None of the sales representatives bothered to physically look for the packages for me. After reading the reviews of this store and the fact that 9 items were lost here, I will never use this UPS access point again.

Review №5

2024-05-15 14:24:18

This UPS location always processes my shipping needs (and Amazon returns) efficiently and are friendly.

Review №6

2023-09-09 21:28:23

Brought two products to return with the one and only label provided by manufacturer, but employee refused to put them together in a bigger box unless I paid for it when its meant to be a free return. He also smirked and got smart telling me that its a mfg problem when Im at UPS now, like I didnt understand the situation or issue. Unfortunately for UPS its him that doesnt seem to understand, from the customer perspective the return shipping is a process and contract between the mfg and UPS; all I care about is that its free and works as stated. So it doesnt matter which end of the process caused the problem when the other end could easily solve it. Do better with your customer service and dont get sarcastic like you know better or are smarter.

Review №7

2023-12-06 05:43:33

What a fantastic experience. Amy went above and beyond to make my drop off and deliveries as easy as possible. And even when I was being a newb, she was so patient and helped me in the right direction.

Review №8

2023-12-05 03:21:26

Great friendly serviceI had to write this in response to several bad reviews that I read. I do not want to discount anybody else’s experience, but rather just put mine into the mix.My parents got a box here after years of dealing with mishandled mail from the 90277 post office. Their mail has never been mishandled by this UPS store.Then, with the advent of Amazon, it was even better because our packages are always safe, whereas the people in our gated complex are still getting theirs stolen after all these years.So the functionality is great!Now for the service: we have always been treated with respect by all employees who work here. They know us by name and face.Even though my parents come to the store without me and Vice Versa, they know the whole family and will let me know if my parents picked up packages earlier that day.The staff is always friendly and helpful. They have done things such as: let me use a little bit of tape instead of making me buy a whole roll, carried super heavy packages out to my car, allowed me to come get packages at basically 6:59 PM when by all rights, they could have told me they were closed, and waited past closing time for my man to arrive so he could take home a huge 75-pound package for me (Autonomous convertible desk).They email my dad whenever packages are delivered, and since I don’t receive the emails, I can just call and they’ll tell me.However, they’ve worked it out with my parents so that I am now receiving text alerts whenever we get packages, so that’s great!I really do hate that a human doesn’t answer the phone at first. You have to listen to the whole menu if you forget which button to push for a human.Now you know this isn’t a fake review since I put some criticisms in here, too.My parents and I are pleased as punch with this store and we expect to be using their services for decades to come.

Review №9

2022-10-23 23:43:00

It’s rare that I have to use an outside service for shipping and now I have a go-to place for those times in the future. I had the best customer experience at this shop. To begin, it was really cool in there on a very hot day. There was a short line and each customer seemed to have a nice exchange with the staff and the line moved quickly. I was personally treated with such kindness and care, and was impressed with their attention to my request and willingness to help. Sometimes it’s rare to find this quality of service lately, so their level of excellence is really appreciated. They also have copy and shredding services.

Review №10

2024-04-01 22:07:11

Very helpful and friendly staff. Was informative and provided international shipping advice that saved me a lot of money.