Presentation on Map Reviews Nearby

The UPS Store in Lakewood

4 (55) 11138 Del Amo Blvd, Lakewood, CA 90715, United States

Location on the map

Lakewood, Los Angeles County, California, US

Phone: +1 562-860-6001
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6 PM
Tuesday:8 AM–6 PM
Wednesday:8 AM–6 PM
Thursday:8 AM–6 PM
Friday:8 AM–6 PM
Saturday:8:30 AM–3 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 4

55 Reviews for The UPS Store 2024:

Review №1

2023-09-24 19:04:49

I have always gone to this UPS store but I dont think I will ever go again. The lady at the counter saw my package in hand and the label on my phone, and told me very rudely that I would have to pack that myself before I could send it out. I told her it was already packaged, but if she could kindly provide me the smallest piece of tape, it would be greatly appreciated. I did not appreciate her tone when she told me I would have to pay $1, even for something so little. I did not want to converse with her after that, so I left with my package in hand. Extremely rude and unhelpful!

Review №2

2024-06-20 18:29:18

Come prepared to this store! you can’t ask for a piece of tape they will charge you $1 and some change.

Review №3

2024-01-27 22:35:48

I understand we all have bad day, but Ive given Doris the benefit of the doubt. However, I cant understand her rudeness to customers

Review №4

2023-09-25 02:47:32

BE AWARE!!! I shipped a pkg from this location (next to 7/11) at 4:29pm on Friday 9/1. A young man assisted with my return. I was shipping back a sealed pkg to nike. Nike provided me the packing and QR code. Well fast forward to Friday 9/22. I receive a pkg from UPS that appeared to have been through the storm and rain and back. it was all taped up. Confused since I hadnt ordered anything. Opened the box and its filled with finding fairies childrens books along with a babyshower backdrop. In the pkg was a note from Nike that said they were unable to process my return and to give them a call if I had any questions. So, of course I had tons of questions and gave them a call. They told me that theyd recd these items returned to them versus the Nike (LeBron mens size 11) shoes. I immediately, tell them this couldnt be possible Id put the shoes back in the provided pkg and sealed it myself. Now this explains why the box was all taped up. Someone at UPS had replaced my pkgd item with childrens books and a babyshower backdrop which clearly came from Amazon. Thankfully due to my long time membership Id had with Nike they refunded me my money as good faith. They are going to launch an investigation. However, I was so upset since this is my local UPS that I called the store to speak with a mgr. Talked to Louis who stated he would investigate and speak with the owner and call me back. Which I never heard back. I will never use this location again, because I would never what something like this to happen again. If someone is missing their books or awaiting a refund for these books/babyshower backdrop, I have them!! If I dont hear back soon, Ill be reaching out to corporate. Again, this is not about the money. Nike refunded me. This is much bigger. I hate thieves and I dont like people trying to get over on me!!

Review №5

2022-03-26 17:33:44

I am not one to write reviews, BUT I want to make sure I save other business owners from getting a box at this location.Ive had my UPS box for almost two years. Weve had a few minor issues that we overlooked, like only getting half of our shipments and driving back a second time or no parking in the lot.So yesterday, I was not surprised when we had to drive back a second time to get the remainder of our packages. But this time the employee working couldnt find our 3rd package. He said it could have been misplaced in the store or returned to a UPS truck.Apparently, when things are not logged in properly, they can accidentally be sent back out for delivery. Keep in mind the package was delivered to the UPS store around noon, and we went to pick it up the same day, around 4 pm.We called back before closing, and he explained that they were still looking for a package and waiting to speak with another employee. He was great, no issues. He also gave me the owners information if I needed more details.However, this morning, we received a message from an employee named Doris saying that she has us on camera picking up the package, its our fault if we dont have it and that she can show us the video footage.When we explained, we only received two packages instead of 3, Doris accused us again. We gave her the tracking number, and she went quiet on the phone and said that there was no record of the package being delivered and that it was Amazons fault.To say that I am in shock that an employee spoke to us like that is an understatement. I use this location, so my business packages are safe, but Ill be moving my services to a different UPS store.Ive also got a call out to the owner. Hopefully, I will hear back soon. Please do not make the same mistake as me.

Review №6

2021-07-27 23:14:33

The staff is always so helpful and professional. As a small business, Im grateful to be able to make copies and print our product labels so quickly!

Review №7

2022-09-24 21:20:42

There is one particular employee that is just rude, and has been multiple times. Ive hesitated b/c everyone has a bad day... but this is the third time ive had a bad experience. Looking through the reviews below... im not alone! Today I went in with a return pre-packed and all... employee must not have seen the box in my other hand ... but she saw the label on my phone she snarkily said you have to pack that yourself... I said.. its already packed and taped. I get returns are not a profit center, however as a UPS branded store this is how it works... I will think twice about patronizing this location.

Review №8

2020-05-15 22:00:27

Wow. No wonder this store has such high reviews. Very fast, efficient service. The owner was cheerful, helpful, and doing about 5 things at once, while still managing to make me feel like his number one customer. The young lady at the register took care of business for me within minutes, and I spent a lot less than I expected to ship a couple boxes. I will absolutely be going here in the future.

Review №9

2022-12-06 00:29:47

Horrible, terrible service !! My pharmacy selected UPS to deliver my medications and UPS show to deliver any time. I have been trying to take my package since Friday !! I called UPS trying to take my package, but its impossible. Fortunately, someone in the UPS store helped me. This kind of behavior reinforces the ability to avoid UPS services at all

Review №10

2021-09-16 03:14:54

The owner made me write this when I worked there so take this how you will.This is the best UPS Store that I have ever been too. the people were very friendly and helped me get everything I needed. I am very happy with my experience with this store and i will be coming back for everything i need.

Review №11

2021-10-10 17:13:14

Stopped by this morning to return an Amazon purchase. Hours of operation for Sunday state 10am-3pm. Waited from 9:55 to 10:12 and the store was still not open and no one inside. This is not the first time this has happened. You should maybe consider getting employees who understand the value of being on time or change your hours of operation for sundays.

Review №12

2021-03-23 00:01:46

Generally a good store, but charging for tape now is a failure on their part. I dont care what what Amazon policy has, if you cant provide a simple 8 inch strip of tape, thats not good customer service. I guess its time start returning to Amazon Fresh instead of here.

Review №13

2022-11-30 18:04:57

Awesome customer service. Ive been helped by Doris several times before and she is always very kind and helpful. I like this UPS store a lot

Review №14

2018-03-21 02:05:04

Shipping with a smile!I sold a 15 gal pitangatuba tree to a buyer in New Orleans, and came to this particular UPS Store for its proximity. I bought a box from Lowes and wanted a price quote for shipping. After weighing, I had the shock of seeing the shipping cost to be around $90+.Heres where the manager/owner(I assume) of the UPS Store worked his magic. He offered to re-package my tree using 2 smaller boxes and creative use of packaging tape. After some tight shimmying of my pitangatuba tree into the boxes, the cost of shipping was cut down to almost half. Now thats savings, man!As you can see, service was great. With the helpful assistance of the manager/owner, I saved a lot of money. Now I have extra bucks in my wallet for greasy junk food and/or gardening supplies. Winning!Parking is in a private lot, and can be hard to come by. The UPS Store is conveniently located adjacent to the 605 freeway, next to 7-Eleven.Not having the most expertise in packaging & shipping, utilizing mainly USPS Flat Rate Priority Mail for the convenience, for occasions where I ship oversized items, I wouldnt hesitate to patronize this UPS Store. The friendly & helpful aid I received in shipping my package has made this guy a fan.Highly recommend!

Review №15

2022-05-10 05:29:56

Well.I could not believe it.After speaking with the owner; Javier.I explained my dilemma;I have been a loyal 2 year:,3 times a week minimum customer who spends an average of $40.00 a visit.(Due to my eBay business).Today I found out that I am entitled to a AAA DISCOUNT! (5 percent).Not one employee has EVER OFFERED THIS!!! Anyway Javier gave me a Standard Spiel about his bottom line and how great they are Ectera,He never really listened to me which was the real burn.I tried to emphasize that I could understand his point of view and was sympathetic (the Lakewood store is not alone in lying by omission;every U.P.S store I ever went into was the same;No one wants to actually come out and TELL YOU ABOUT THE MONEY YOU CAN SAVE..!!But I reminded him that loyal customers who bring a lot of repeat business deserve something/A gesture of goodwill was what I was looking for.. something that saysyour biz is important to me Orhey I really appreciate you and want to show it...But this is clearly a language that Javier cannot think or speak in..after all we are talking thousands of dollars that I personally put into his store.Your Welcome! Geez! I even offered to meet with him and show him all my reciepts;I saved them ALL! Would he be willing to make a gesture for the retroactive $$ I was (I did not say cheated) out of .I mean seriously do you realize the business you are throwing away without a second thought?..of course the answer was NO! Listen I get it.But the worst part is being treated like an object ¬ a real person by Mr.J..To him I am probably just some complaining loser-Not a guy who contributed loads of cash to HIS bottom line.I mean Thanks a lot Javier for your precious time!He spoke to me like I was a real Nobody! Anybody with an Ebay business will understand how much money is involved and how often.I m for Real! Do you get it yet Mr.J ?I can no longer patronize his franchise (obviously,) But if he reads this and has a change of heart I(am not counting on it)I mean; your welcome?.Please let everyone know about the AAA DISCOUNT ! Thanx.Johnpaul.K..

Review №16

2018-09-11 22:46:06

Sent out a very heavy, very expensive item from an eBay auction. The owner was amazingly helpful and offered to build a wooden crate for me to protect the shipment at a very reasonable price. I decided to build one myself to cut down the cost and he actually gave my some scrap plywood he had on hand.Was just informed the shipment made it all the way to the east coast in good condition. I will be using this place for all my future eBay shipments!Thank you!

Review №17

2022-02-07 19:43:32

Location is right off the freeway, easy access and is usually empty very convenient . The service it’s very poor tho; they will speak to the customer in their logistics freight terminology just to tell in plane English: “ you have to pay us more if want us to help you” never try them for any returns they expect you to know what’s best for you since they won’t tell you so that you see no choice but to pay them extra… 🤦🏻‍♂️

Review №18

2021-01-17 19:19:05

This is the best store. Service is fabulous and the staff is too! Never have to worry about mail and packages getting stolen since opening a mailbox here. Id give them more stars if I could!

Review №19

2021-06-13 20:45:57

Their printer was having issues. I made 3 attempts and it didnt work and then I had a staff person help, and he also made 3 attempts. Eventually they fixed it, but the owner was adamant about charging me for 6 copies. Not a huge deal because its only a few dollars, but its bad customer service.

Review №20

2021-07-21 18:50:23

Always fast, friendly and consistent! I love this store. I’ve had to send out lots of documents in the past year with businesses shut down. No matter what you need, there’s no problem too complicated for the employees here.

Review №21

2015-09-14 14:13:30

I usually dont use the UPS store but had too this time because the UPS web site was acting up. I went to this location. Place was clean, organized, and professional. The employee was well mannered, informative, and engaging. Keep it up!

Review №22

2023-01-27 04:56:54

You might want to read the book “ Give ‘em the Pickle”. Charging a $1 for a piece of tape is silly. If an unfriendly girl delivers that message, it’s a loss of a customer. I can’t image every customer coming in needs a piece of tape.

Review №23

2016-06-24 01:35:36

Javier runs a top notch business! Customer service was above and beyond! I needed to ship my bear skins to the taxidermist and he not only gave me a great rate with discount, he was able to refrigerate the two big boxes until pick up time! Thanks!

Review №24

2019-05-11 15:37:10

Best service quality I ever received in town! Friendly manner, professional in communication, and efficiently handle my package(s) . Reserved four stars only to give it a space to grow and allow it to improve. Will do business again and again!

Review №25

2021-04-06 01:50:00

Went there to ship something, I guess it was close to the time they close, gentlemen that worked there was very rude and promptly rushed me out of the store. Sorry but if you allowed me into the store you should still conduct yourself professionally and give me the courtesy to ship my package. Next time I see that idiot Im going to give him a piece of my mind!

Review №26

2017-09-03 03:41:45

Are you looking for friendly, professional experts to design your print project? Owner Javier and Luis worked patiently and tirelessly with us to create a beautiful memorial program for our loved one. Well be back and send others their way. The UPS Store #6490 in Lakewood ROCKS! Open Sundays! Katarina del Valle Thompson

Review №27

2015-12-19 16:33:58

I purchased a box from them over a year ago when packages starting disappearing off my porch and off those in the neighborhood. They are my go-to shipping store. Everyone there is extremely nice and helpful.

Review №28

2022-08-03 05:45:24

This UPS store is on Del Amo Blvd by Studebaker Road by Lakewood/ Long Beach border. Very convenient location and Nice Staff !

Review №29

2021-01-31 02:58:23

This store is THE BEST. Not only is the owner Javier fantastic, but he has trained all of his employees to provide the same excellent service that he does. The ONLY place to go when you need to ship anything.

Review №30

2017-08-03 01:06:55

Kind and friendly staff that are very concerned about the safety of your package and will give you the personal attention to help make sure your package arrives safely and in excellent condition. They go above and beyond to make sure your package is safe and that you leave satisfied.

Review №31

2022-09-06 01:17:58

Super nice employees, very professional and helpful. I was in a bind and the female worker went out of her way to help me. 09/03/2022

Review №32

2021-03-06 16:01:22

Best customer service. Employees are always cheerful and happy to help.Please be mindful of this great customer service and don’t ruin it by giving their happy employees a hard time

Review №33

2016-08-04 12:55:27

I went into this store to make copies when my home printer wasnt working. Jasmine was GREAT! Extremely helpful and knowledgeable. I will definately be returning to this store.

Review №34

2017-07-30 18:29:12

Open on Sundays! Very friendly staff. English and Spanish speaking. Clean and easy to find, right off the 605 if you look on the map and dont follow google maps directions which is wrong.

Review №35

2014-07-02 01:58:09

The best u.p.s.store in town..the owner is great, I no longer go to any other Shipping store..this is the place to go for all your needs ..excellent service. .super friendly.

Review №36

2016-09-25 17:19:30

Very handy location for UPS. Right off the 605, easy access. Always have had great, speedy service here in my experience.

Review №37

2021-01-04 03:41:55

Excellent service! Always so helpful and I love the suggestions they provide. They want to help you save if possible. I never go anywhere else.

Review №38

2019-10-15 20:00:47

I will never go to another mail store. This one is the best. Excellent service ALWAYS!!!

Review №39

2016-12-26 23:58:55

Very friendly and helpful staff. Best UPS store in the whole area.

Review №40

2017-03-05 19:30:29

I love UPS the delivery is Awesome drop offs are extremely pleased with the results. Thanks UPS

Review №41

2017-12-10 07:54:35

5 Stars all the way! I have been here over 50 times and always excellent customer service.

Review №42

2017-10-25 15:14:07

Nice and quick serviceMail/postal servicePrintNotaryMail boxesShipping time for the day 5:40pm

Review №43

2019-01-16 16:09:28

Ive used this location many times.Javier, the owner is very nice and helpful .M

Review №44

2016-04-15 20:35:48

Dont know what ups collect is? How do you not know what ups collect is and you are a ups store.

Review №45

2023-10-13 04:04:58

Great service and friendly staff

Review №46

2024-03-06 01:14:57

Good attention

Review №47

2023-12-09 16:55:26

Always Awesome

Review №48

2016-12-19 17:11:40

Super friendly, efficient and economical service :-).

Review №49

2021-02-22 21:07:13

Great service! Great ppl.!

Review №50

2020-12-12 19:19:09

Always friendly and quick service

Review №51

2019-03-24 06:58:11

Very helpful and great service.

Review №52

2020-05-31 18:58:33

Glad they are open on weekends

Review №53

2020-11-30 18:00:42

Always helpful and friendly!

Review №54

2018-08-14 05:21:28

The staff is friendly and helpful !!

Review №55

2016-10-18 06:45:19

Great customer service