Presentation on Map Reviews Nearby

The UPS Store in Porterville

3.8 (60) 1279 W Henderson Ave, Porterville, CA 93257, United States

Location on the map

Porterville, Tulare County, California, US

Phone: +1 559-783-6363
Site: https://locations.theupsstore.co...

Opening hours

Monday:8 AM–6:30 PM
Tuesday:8 AM–6:30 PM
Wednesday:8 AM–6:30 PM
Thursday:8 AM–6:30 PM
Friday:8 AM–6:30 PM
Saturday:9 AM–4 PM
Sunday:10 AM–3 PM

Edit info

Total reviews rating 3.8

60 Reviews for The UPS Store 2024:

Review №1

2024-04-03 20:47:46

Its much better than going to the post office in our area. The UPS store has never given me a hassel and always answers my questions without making me feel bad. Its always clean and the staff is always friendly...unlike the post office.

Review №2

2024-06-15 17:13:24

Very friendly employees. Helpful, honest and always happy to answer questions. Fast service. Great store. One of Porterville’s best shipping services providers.

Review №3

2023-11-29 14:36:31

Ive never had any issues with UPS. My deliveries have been all great. Staff members were nice and helpful. Didnt wait much time in line. The process went smoothly.

Review №4

2024-02-13 20:07:47

They are always kind and so very helpful. They dont make you feel rushed if you have questions or a problem. They are also very through.

Review №5

2024-01-21 00:52:01

The female employees there this evening when I tried to send out a package were rude, unhelpful and argumentative. This is not the first time that a female employee has been rude there. I hate going in there!!

Review №6

2024-01-20 18:41:13

Very convenient to send packages, send mail and return amazon purchases. The workers are always very friendly and helpful

Review №7

2023-08-12 21:24:39

I have to print 20 pages from my email. I have my three (3) yo and my one (1) yo with me sleeping in the car. I called the store and Chris was so kind to do this service over the phone and print all pages, giving me the information where to send them and printing them all for me wild I was in the car with my kids sleeping.As a mother having many things to do and having my kids w me. Most of times is complicated and finding someone like Chris to make our job easier, it is awesome and I am appreciated for doing it.Thank you Chris. UPS should be glad having you as their employer.Five stars for Chris (sorry if I misspelled your name wrong).Respect!

Review №8

2023-12-21 23:00:24

The customer support and service at this location is above and beyond, totally surpassing what I’ve experienced at any other UPS, USPS, or FedEx locations within the Porterville, Visalia, and Hanford areas.

Review №9

2024-03-08 21:14:05

Always friendly people. That & I prefer UPS over FedEx!

Review №10

2023-09-23 18:35:46

The customer service is a 10 out of 10 and the person behind the counter was extremely nice and courteous. She was also very attentive and extremely knowledgeable.

Review №11

2023-09-12 22:04:57

They were super nice and really helpful im a tiny person so they helped me unload my package and bring it in very fast with service as well recommend 10 out 10

Review №12

2023-10-02 15:50:46

Charged me $6.57 to print 4 pages in black and white, ridiculous. $5 email fee is overpriced to the max, they used to charge $2.00 not so long ago for 20 pages and no $5 printing free. Save some money and go to Porterville Copy Center instead, would have been $1 with them.

Review №13

2022-07-25 00:57:30

I have been going to this place for years and the reason I am giving it a one star is for a really stupid interaction I still cant believe occured.I had a package that weighed around 42.5 lbs and pretty bulky. However, much, much heavier packages are mailed and shipped every day so, this seemed light by comparison. I asked an employee to assist me in getting it out of my car. Well, when they got there, they took one look at it and told me oh, we cant ship that; its too heavy! I almost thought they were kidding until I realized they were dead serious. I laughed and told them you can indeed ship this; it weighs no more than a TV. They flat out refused to not only NOT ship it, but to even take it out of my car to examine it more thoroughly. They even had the nerve to tell me that it wouldnt fit on their UPS trucks, either. I was then directed to try USPS (I knew they wouldnt) or a local mailbox service.I figured I would have the same experience with FedEx, but they took it no problem. I guess the employees at this UPS Store forgot that they SHIP PACKAGES FOR A LIVING. Absolutely ridiculous.

Review №14

2022-10-28 04:27:30

I very, very rarely leave bad reviews... only when its a really frustrating experience that Id hate to have again. Just seemed that the person could have tried a little bit to help, instead of making my life harder. Every Notary I spoke to afterwards said it was a simple form and not a problem. They also asked me if it was the guy with the glasses... that other people had problems too. I guess its not just me. Hope I never have to use them for anything ever again.

Review №15

2024-02-09 18:49:42

The quick deliveries and tracking so you know where your package is.

Review №16

2022-11-03 23:00:15

Lazy. Will find any excuse not to ship something as the day gets later. I wanted to priority ship a sweater to AZ & they wanted to charge me $90 for overnight & said I have 5 minutes to pay that as it’s 3:55pm. I’ll go somewhere else that doesn’t make their customers feel like a burden for normal requests 😊

Review №17

2021-12-21 00:16:56

Everyone is very friendly at the UPS Store in Porterville.I do have an issue with how long it takes for the tracking number to get into the system before I can track its progress online.I understand that they do not ship on Sunday (although they do not tell you that - I should have asked). I do not understand why it takes so long to get into the system.I took 4 packages in at about 10:30 AM on Sunday and it is after 4:00 PM on Monday now, and tracking still doesnt know anything about my packages, which concerns me and makes me wonder when the 2 day shipping I paid extra for starts (again, I suppose I should have asked... When I called I was told... Tuesday, but then they said Wednesday).I have spoken with other users of UPS Stores and they have been to track their packages within the hour, if only to know it is in the system, awaiting pick up to be transported to the sorting facility.

Review №18

2023-12-11 20:21:35

I never go there anymore they charge me $5 for printing service fee, I just print only 1 page only .25 cent, don’t go there if you print something, next time I go Office Depot it’s cheap

Review №19

2022-06-20 03:26:47

Chris has helped my parents at this store for many years. They are elderly now and he continues to answer their questions and make sure they have his undivided attention every time. He is an assist to this store and a good man.

Review №20

2022-06-16 13:55:52

The 2 ladies that helped us open a mailbox on 6/14 were extremely friendly, helpful and professional. My son and I are moving to Porterville soon and needed a PO Box to transfer mail. Thanks for all your help and it’s good to know we have a good UPS Store in Porterville to help us with all our needs!!

Review №21

2024-05-11 20:22:31

Quick response time and very friendly and helpful

Review №22

2018-03-27 01:22:39

If I could give 0 stars I would. My mom sent my nephew a birthday card and cash on 3/21 from this store. The gentleman at the counter SAW her counting the cash and place it in the card. She knows he saw her because she kept recounting it in front of him and used $20 of the cash to pay him for the shipping. She put $140 in the card, placed the card in the envelope and he sealed it and put the label on it for her. We received the package today completely empty. No card, no cash. The package was in no way damaged or tampered with. What this tells me is that he took the card and money out, and reprinted a new label to put on a different package. When my mom went to the store to ask him to see the cameras, conveniently the cameras “only go back to the 22nd.” When I called to ask him more questions regarding the situation, he called me STUPID! I am so disgusted with this business.

Review №23

2015-10-30 04:46:59

When another shipping vendor proved a total fail - Greyhound Package Express - which we wouldnt locally recommend to anyone - UPS came through fast, prompt and courteous. After five attempts at taking eight (8) 60 - 65 lb. packages, taped, strapped and ready to roll to the Greyhound station in Tulare, the closest facility, the station attendant was not there during posted hours.When he did finally decide to show up during his posted hours (the guy never answers the phone either, but you will get a rude fax beep in your ear if you try calling) he was belligerent and purposely unhelpful. He insisted, after shipping with them once before, to visually inspect each one of our eight (8) packages. In other words he wanted to open up and tear apart, like a rogue TSA agent at the airport, our carefully bundled wood material which took hours to properly package, knowing full well we wouldnt have the time, space or practical means to package it back up without hours more worth of effort.Never again.Having attempted to send this shipment since Monday to a reliable customer in Colorado, same as before, given the time, back-and-forth and the frustration, the little we saved was not worth the horrendous customer service or the hassle.Save yourself the trouble. Go with the pros who make this their daily bread and butter, not some vendor who wants to play at this part-time. Worth the $100-and-some-plus extra for the courtesy and professionalism to get it shipped, door-to-door, UPS. When your time is worth something, you get what you pay for.P.S. The UPS driver, John Corpus, was the guy that quickly and helpfully made our shipment happen. A+++

Review №24

2021-08-04 23:54:08

Terrible customer service. After a trainee shipped my package back to me rather than the recipient, the staff admitted the obvious mistake but blamed me and said that they don’t do refunds. I will never use them again. Owning a mistake is much cheaper than losing a customer. They need to learn that.

Review №25

2020-06-09 03:21:38

3 different packages have now been delayed 3 different times in less than a month time frame. Requested day off so I can be home to sign for my package which I paid Next Day Air for only to view the Live Map of the UPS truck pass right by my house and around my neighborhood and not deliver my package! Now my package is delayed once again and have completely wasted my entire day. Stay away from ups

Review №26

2019-05-24 20:28:33

Everytime the service is great. You have a great staff. Especially today I was walking up with heavy packages in my hand someone who worked there came out and carried my boxes in for me. Again, you guys are awesome and provide quality service.UPS_Porterville, CaHenderson location.

Review №27

2020-06-08 21:08:19

Treated all the white people nice. But when it came to me. Very rude and making it very hard for me to pick up a package. All I had to do is tell him my name and show my ID. But he wanted to know the address and tracking number. When I clearly got a email saying all I need is my id...Btw Im Mexican

Review №28

2018-12-06 18:20:18

Very nice people but right now very frustrated.... I have a mail box with them set up on a forwarding service. Im 1800 miles away and am paid up on my forwarding postage fees. I am expecting some important mail and after FOUR emails to them requesting status and tracking numbers.... no response !

Review №29

2022-06-21 19:01:44

Great service, friendly and helpful staff, especially Chris. Sometimes lines are long and customers get cranky but Chris is always pleasant and helpful. I would give this store a 10.

Review №30

2018-06-12 00:38:58

Extremely helpful customer service. Suggested ways to save money on shipping, helped repack the items, suggested insurance if the value was over $100 AND came from behind the counter. 5 stars for actual customer service!

Review №31

2017-06-03 00:43:06

If we are talking about the store next to Big 5 in Porterville they have always been great to me. Only one time I had an employee that seemed like he didnt know what he was doing so it took longer. Other than that theyve been very kind and helpful.

Review №32

2022-06-15 03:52:35

I use to ship many items there, Chris was the one I’d always go to, he knew I wanted it boxed plus he was quick and knew the system well. If I still lived there I’d still be a customer

Review №33

2022-09-14 21:47:58

They do provide several services and probably less expensive than the USPS. They have good customer service always in my experiences.

Review №34

2024-03-18 15:58:54

They are very helpful at this store!

Review №35

2022-06-15 22:46:20

Everyone was friendly, and daisy was very nice she made my amazon return so easy and fast.

Review №36

2022-01-29 03:45:41

Chris is the best!! Always so helpful and efficient whenever I have things to ship! Best customer service for sure! 10/10

Review №37

2023-01-20 03:35:38

Dont take your returns there because the employees never return the item they will keep the item an their rude :)

Review №38

2017-04-20 23:24:55

Was just hung up on by the least enthusiastic person ever, after they took forever to pick up in the first place. They said hello ups and immediately set phone down, then hung up a few seconds later.

Review №39

2024-05-09 23:21:45

Fast and friendly service

Review №40

2024-05-18 00:43:04

Always excellent help

Review №41

2023-10-03 21:57:39

Always great packaging help and assistance

Review №42

2022-06-14 22:12:16

Chris is always there to help what all my Shipping needs he goes above and beyond thanks Chris

Review №43

2022-06-15 04:19:01

Always have a great experience here! Chris is always especially helpful!

Review №44

2021-11-29 04:13:35

Great customer service and amazing people they are really nice .😊😊😊😊😊👍

Review №45

2023-09-08 00:45:20

Very fast and helpful service.

Review №46

2018-12-31 17:06:17

Excellent customer service!!! Staff are friendly, helpful, and knowledgeable.

Review №47

2022-02-20 00:04:58

The people who work here are very friendly and helpful.

Review №48

2022-06-16 02:54:57

Excellent prompt service from Chris C. and the gang.

Review №49

2024-02-19 18:01:56

Efficient and helpful

Review №50

2019-04-01 17:29:06

Staff very rude and not patient, the worst customer service ever..very bad service.

Review №51

2017-02-08 17:44:24

The door opens with some effort but its all the same

Review №52

2023-11-10 05:37:10

Friendliness and helpfulness!!

Review №53

2019-05-17 00:19:25

Easy in and out they help make it easy

Review №54

2023-12-16 20:41:24

Quick service

Review №55

2023-09-25 21:40:52

Fast and easy

Review №56

2021-03-03 22:01:21

Good job

Review №57

2017-05-15 04:24:30

Very convenient to do business here

Review №58

2014-08-09 03:05:29

Staff was very helpful!

Review №59

2017-06-02 00:10:19

Very friendly employee

Review №60

2023-01-05 01:25:46

Good place to send merchandise to other places and countries, but you have to package it, post it, and put it in the name of the person to whom it is addressed. They still deliver packages that they send you and they are special trucks with the legend - UPS -