Presentation on Map Reviews Nearby

The UPS Store in South San Francisco

3.1 (33) 2268 Westborough Blvd Ste 302, South San Francisco, CA 94080, United States

Location on the map

South San Francisco, San Mateo County, California, US

Phone: +1 650-952-6506
Site: https://locations.theupsstore.co...

Opening hours

Monday:8:30 AM–6:30 PM
Tuesday:8:30 AM–6:30 PM
Wednesday:8:30 AM–6:30 PM
Thursday:8:30 AM–6:30 PM
Friday:8:30 AM–6:30 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 3.1

33 Reviews for The UPS Store 2024:

Review №1

2024-04-25 01:03:28

Mike the employee that helped me at store #1468 was extremely friendly and went above and beyond to help me with my difficult shipping. Every staff member at this location was extremely friendly and helpful. As a 30 year restaurant general manager these compliments dont come lightly and I would gladly have any if not all of them. Especially MIKE. THANK YOU!

Review №2

2024-04-04 01:41:17

Commendation for Exceptional Service by Employee 303934 at UPS Store No. 1468Dear Manager of UPS Store No. 1468,I wanted to express my gratitude for the exceptional service I received from Employee 303934 during my recent visit to your store. Employee 303934 welcomed and greeted me with a smile, demonstrating professionalism and dedication to ensuring customer satisfaction. His exemplary service truly reflects positively on your establishment. Thank you for employing such a valuable team member at UPS Store No. 1468.

Review №3

2023-11-23 16:44:33

This place is almost always busy. Ive only gone in for Amazon returns but its been fine so far. Employees were attentive and efficient. They even walked me through how to use the new self service kiosk, which is a game changer. My only complaint is that they could be a bit more courteous. But I also understand what its like to have no break in between customers. Their customer experience could improve by simply acknowledging customers when they get in the door, perhaps even having a floater that addresses needs of those waiting in line.

Review №4

2023-12-23 00:53:29

Firstly,I did check out the reviews of the store before I decided to return Amazon products here. And I saw so many bad reviews, which made me a little nervous before I came here.i went to the store today. And it was great, a really nice employee immediately helped me out, the return process only took me less than 2 mins.Thx a lot tho

Review №5

2023-12-23 04:06:47

I don’t usually have a good time shipping things out. It’s inconvenient but Katherine made the experience easy and welcomed me with a smile. Amazing service!!!

Review №6

2022-12-27 20:56:19

This UPS is clean; and the staff is courteous and helpful. There are plenty of parking in the plaza. If you avoid the weekends, when most people shop and eat out in nearby markets and restaurants, coming here to take care of any shipping stuff is a breeze.Highly recommended!

Review №7

2021-11-03 02:29:02

Shipped a UPS Air package, cutoff is at 4pm. Was there at 3:50pm in line, I havent seen the UPS guy pick up yet. The guy at the counter scanned my package at 4:06pm. Now Im finding out that the guy didnt even put my package to be picked up for that day. Even though I was there before the cut off, and the UPS guy hasnt picked up. Enough is enough, its not the first time, never again. I always go here since its only 5min away, but NOT EVER again. Ill travel the extra 10min to to go the next UPS store.

Review №8

2023-09-12 00:43:31

They will charge you computer fee when you print document here, and computer using fee is $3, also count your black and white print as color print, so they can earn more money from customer.

Review №9

2021-01-27 02:57:47

I shipped 2 packages across the country and both were “lost”. I called and it was a logistical mess to file a claim. They said I would hear back from UPS in a few days or 5-15 business days (weird amount but ok) with an “update” - either from this location or the warehouse (again, weird, there is clearly no consistent process). My main frustration is that clearly there is an issue at UPS with packages being stolen or lost, given that I sent 2 packages and both didn’t make it to their end destination.It does seem like the issue is when packages go out for delivery. They will be “in transit” for weeks. I won’t be using UPS again for shipping, even if other options are more expensive. I haven’t received a refund, but I expect to if the packages are actually lost or stolen. I will update my review once I have more information.

Review №10

2022-02-12 00:26:21

Jimmy a representative @ the UPS store was GREAT!Not only did he do his job, and take care of my needs, But he had a warm welcoming spirit and EXCELLENT CUSTOMER SERVICE!!Much appreciated good job Jimmy!

Review №11

2019-06-06 01:33:48

They claim they close at 6:30pm, but they have the door locked before that. Arrived right at 6:30pm, and the staff just sitting inside looking at me without coming out to unlock the door. What a shame!

Review №12

2020-05-01 21:22:45

I went to print out a shipping label - it took me 5 mins but the owner charged me $3/hr use of the computer. It was greedy and ridiculous especially during a pandemic when a lot of people are unable to access printers. Its not like they need the money too because they are considered essential so they must remain open. Again, this is pure greed. I will never ship anything from UPS again.

Review №13

2022-04-05 20:32:17

On a Monday late afternoon, I submitted a simple request to print 2 pages online, and it said I had to pick it up on Wednesday. I couldnt wait that long, so I called. One of the employees helped expedite my request. That was very kind. Thank you!

Review №14

2017-11-26 21:38:50

I had a small package with some eyeglasses to be fixed, not only this was so expensive for the weight of the sunglasses but the owner an Indian woman was very condescending, just like the old idiot owner of the store on Hickey Blvd, I believe that is her father. Why this people own business beat me. they think of themselves above their customer. FU. never will they make anymore money out of me. Fedex ima coming.

Review №15

2023-10-03 02:57:47

Useless staff have no information at all gave dead end number to reach customer service package delayed 3 times while its in my city with no way to even pick it up.

Review №16

2023-09-26 14:51:43

Their priority mail from UPS is 200% more expensive than mailing at the USPS store. Though it is the same delivery time! Wont be coming ever again.

Review №17

2023-10-03 19:24:25

Shipping and Returns and Public Service options make it nice to get things done there. And it was fast

Review №18

2023-08-19 17:36:04

Bad staff service. Dont want to do their job just showing people how to do their work suck service they should do online jobs instead in the store.

Review №19

2023-03-20 02:20:31

I needed to change out a page after dropping off a document. I called to let them know and they had it there waiting for me when I came back

Review №20

2020-04-02 01:58:47

Bad customer service the Indian lady is so rude I was talking to her and she did not look at me she totally ignored me. I said hello Im talking to you ! She should not be doing customer service they dont even say hello when you walk in.

Review №21

2022-07-22 03:11:52

Theres a terrible worker at this location that always tries to make the customer purchase shipping packages and boxes for Amazon returns that dont require the customer to pack them.

Review №22

2023-09-08 07:06:55

Have used these services on several occasions, always receiving excellent service.

Review №23

2022-10-03 23:00:09

I had everything ready, they were fast and helpful. No problem at all.

Review №24

2020-06-16 05:28:55

Bad experience, two of my return packages to Nordstrom were never recieved. Beware !!!

Review №25

2017-01-13 23:29:23

Just OK service and rates was charged $8 for something I was not informed of but they were able to give me a refund. Good services

Review №26

2019-12-17 16:54:27

Had issue with livescan. the owner was diligent to resolve the issue. so finally its going thru. yeah!

Review №27

2019-04-18 16:15:14

Store opens at 9am on Thursday. Came at 9:10 it still closed and bunch of people waiting by the street

Review №28

2019-08-05 16:29:58

Rude. Printing a return label is 3 dollars!

Review №29

2021-09-18 23:05:33

Excellent service, friendly staff

Review №30

2022-03-24 21:55:18

Excellent service of Aloha !

Review №31

2019-08-18 11:53:41

Excellent customer service!

Review №32

2019-05-04 17:52:36

Fast and friendly

Review №33

2017-10-29 22:17:58

Pack & ship quickly.