The O Spa Resort in Desert Hot Springs

Review №1

2024-04-07 13:38:15

If you’re in the Palm Springs area and are searching for a nice private getaway the O Spa is the spot. Multiple heated pools and private mineral spas to soothe the body and relax the mind. They have a nice intimate setting and cozy rooms. Our room had a classic record player with a good variety of music genres. I noticed there weren’t any children running around screaming. Also, my apologies to the people whose room I accidentally walked into.

Review №2

2024-02-28 19:38:30

It was a wonderful experience at the O Spa resort. We had a timely check-in, the rooms were stunning and my partner and I couldn’t get enough of the warm mineral pools. Housekeeper Anna was a fantastic help for us. She was very nice and wasn’t rushy. She was very professional with detailing the rooms and even gave us extra time to check out.

Review №3

2024-05-25 07:55:17

UPDATE: refuses to give refund or answer any of our calls. AVOID AT ALL COSTS. And read for safety. This is a complete catfish. The rooms are tiny, furniture is falling apart, there was b lood on the sheets and stains on the wall. Needless to say it leaves little to be desired in terms of cleanliness or anything else. Towels all have brown stains. Comforter had what looked like a b lood stain. Showers have a window without curtains or blinds so strangers can completely see through the window when you shower. No room service, no drinks (not even water!!). There’s not even a phone in the room to call the front desk if you need something. And the number they leave for “management” is unreachable. We tried calling a dozen times about the room and they never answered or called us back. Room code doesn’t work. Rooms have issues locking. Also it’s located in an area that has an 85% higher crime rate than the national average - despite how it’s advertised as a nice hotel in Palm Springs. We ended up leaving and booking a new hotel. Just spend the extra $$$ and go somewhere else. Or stay home if nothing is available.

Review №4

2024-01-24 13:19:18

The outside had me a bit concerned, but once you entered through the secured doors, its nice and serene. The rooms were very nice, I just wished I had a microwave in the room. Also, be sure to request a shower if thats what you prefer. The outdoor shared amenities can be updated. But overall I had a relaxing weekend there.

Review №5

2024-03-05 05:29:51

A Now Open Letter to Rick Rabuck, Owner of The O Spa since you did not have the decency to respond to my email:Hi Rick,I need to follow up about what happened last Sunday evening. It was a difficult situation that I can empathize with [some of the cleaning crew called out so rooms were not ready by 3pm check-in] but the way you handled it was the most disappointing part. I did appreciate the early call that day and the offer for the late check out. That part was handled well.  However, your communication once we arrived left much to be desired. I saw other guests arriving confused and also not knowing what was going on. You were not providing any updates to anyone or coming out of your home to speak with guests. Thats all you really had to do was show some hospitality and be available. I called you and you could not provide any updates and did not call me back. We waited around as best we could. We could not go in the pools because we were not offered any towels. It was windy and cold so we tried to start one of the fire rings and a heat lamp but they did not work. We then sat in the lounge but it was dark in there and we could not get most of the lights to work. There was also no toilet paper in the lounge restroom. We were as patient as we could be and even though you did not make yourself available to assist anyone, you were still quite upset about us wanting to at least put some stuff in the room and maybe sit in the living room.You offered us the option for a refund which we eventually took after 630pm having still not received any updates or a timeline of how much longer it would take. As we left we noticed the main door handle was hanging off and the door was ajar. Not safe or secure! It was only after I told you we were leaving and you were going to lose the booking that you suddenly called and had an update for me. It was too late by then. You need to put your customers first, not their money. Again, what I want to emphasize is that a little more effort, accessibility, and communication on your part would have made this situation so much better.To top it off, you did not respond to this now pubic email or issue me a refund so I had to file a dispute with my credit card company. Real classy Rick. Do everyone a favor and get out of the hospitality business.Sincerely,Brett

Review №6

2023-12-22 19:51:43

I recently stayed at The O Spa Resort and had a mixed experience. The highlight was undoubtedly the fantastic pool, and after a long journey, I thoroughly enjoyed the warm mineral water. The overall decor is aesthetically pleasing.However, my room came with an unexpected disco ball (the reason for this choice eluded me). Unfortunately, I was quite disappointed with the cleanliness standards. A deceased cockroach was found on the coffee table tray with the cups. The bathroom appeared rather dirty and peeling. Soap stains on the taps hinted that the previous occupants might have left the cleaning to future guests. The carpet was sandy, and a vacuum seemed to be a stranger.Despite these setbacks, I must emphasize that the style and tranquility of the place delighted me. I might consider staying there again, provided they address the cleanliness issues, especially the unexpected company of cockroaches.Best regards,Anastasia

Review №7

2024-04-30 02:35:55

We had a great time at the o spa, everything was clean and room was ready for us. The pools were warm and clean. Very relaxing stay. Housekeeper Ana really went above and beyond.

Review №8

2024-03-18 22:37:42

There was no one at the front desk when we checked in last night and we had to make phone calls to get the password of the front door. We understood the situation because it was late at night. However, on the second day in the morning there was still no one in the lobby. Unfortunately, the switch that opens the shampoo and body wash boxes were both broken and we realized it in the middle of our showering. Of course, there was no one to help.Not recommended at all especially considering the price we paid for the night.

Review №9

2024-03-16 17:41:45

Relaxing place to rejuvenate. Three pools with different temperatures. Staff were pleasant and helpful. Rooms were clean. Amazing view of the mountains too. Great place to get away from it all.

Review №10

2023-10-01 22:02:20

The property is definitely older but decently kept. The mattress in my room needs to be replaced. The pool and hot tub were great being 24hrs. The lower garden mineral pool wasnt cleaned but maybe its because its the off season? I loved the lobby lounge and kitchen being accessible even though I did not use it. The little dogs on the property were friendly and a nice surprise! There was barely any staff on site but they came when called (when you can get a hold of them). The wonderful housekeepers were sweet ladies! Would definitely come again! Thanks again!