The Mortgage Office in Signal Hill

Review №1

2024-02-11 19:14:11

This system is really expensive and extremely cumbersome. You will spend hours trying to navigate simple tasks. There are so many work arounds so you need continuous training but after a few basic free trainings they charge you for more. It needs an entire upgrade.

Review №2

2018-04-26 20:37:03

The Mortgage Office loan servicing program features excellent handling of Trust Accounting. You can sell a loan to multiple investors, assign any percentage you want, and program handles split payments perfectly. have never had a problem with an investor check in 7 years. Customer support is also excellent (although I rarely use it).

Review №3

2018-04-09 20:00:16

Weve been using this software for several years and are fairly pleased with the product, the usability and the support team. The product has proven to be stable and reliable. The support team and the developers receive suggestions from us that we see turning up in later updates to the program. For what we do, as a mortgage investment corporation and as a mortgage administrator, this program meets most of our needs. We rely on the ability to operate more than one company (via having more than one database) on TMO. Other providers can provide us with more users (more licenses) but we dont need that: we need the ability to manage the shareholder record-keeping and investor record-keeping for more than one business entity. This program excels in this regard. Again, kudos to the support team.

Review №4

2018-04-27 17:41:56

Our small land company was looking for a program that would fit our needs and after searching and searching, we were recommended Mortgage Office. We have had Mortgage Office since 2010 and been problem-free with the program. It has everything we needed and every year they have new updates that help more with handling our accounts/customers. Everyone at Applied Business is very helpful. At the beginning, we were constantly calling them for their assistance and they were always friendly, professional and very helpful. They would stay on the line with us until we felt comfortable and understood the situation. Now, we are more practical and an email with our issue is suffice to get quick response. After almost a decade with this program, I still strongly recommend Mortgage Office!

Review №5

2018-04-09 17:54:42

TMO is a great compliment to our loan administration department. It has simplified our reporting processes and allowed us to operate a much more efficient servicing platform. We appreciate the constant refinements crafted by Applied Business Software - keeping the software current in an ever changing mortgage environment.

Review №6

2021-10-27 18:24:36

The Mortgage Office and Eric Swanson Rip off companyReview: Do not sign up with “The Mortgage Office” ; they only want your money. You pay for 1 year upfront for a reason, because after a month you find out everything that was promised to you costs more is not doable. They sold us a $7,000 package that’s not even worth a dollar. We signed up to do commercial loan docs, but we were never able to actually prepare the docs. The system is very complex and you have to program everything yourself. None of this was mentioned to us when we signed up for the product, in fact they say they are one of the best companies for loan docs and the biggest hard money lenders use them. This is a lie and not true. Everything has been a lie from the day we signed up. We called to cancel after a month because the software is slow and not user friendly at all. Spoke to Eric Swanson, he is so rude and disrespectful, I asked him for a refund and he just laughed at me and said no refunds. THIS COMPANY IS A SCAM!!!!! They will take your money and if it doesn’t work out and you don’t like it they don’t even care to work with you.

Review №7

2018-04-24 20:40:41

The single best software decision I made in my 25 years of mortgage banking was becoming a customer of The Mortgage Office. I am now using the software for mortgage loan servicing of both portfolio and agency loans for over 2 years. After trying 3 other software programs I can confidently say The Mortgage Office is an excellent choice.

Review №8

2018-04-17 23:33:49

We love The Mortgage Office (we affectionately named it MO) at Precision Capital. It has made our servicing smooth, seamless and customizable. We now have, through various modules, the ability to handle fixed, arm and construction loans and handle fractionalized and pooled investors. We love the custom letters we can create and the professional statements, reports and billing we can provide our clients with The Mortgage Office.

Review №9

2018-07-17 17:06:06

The ease of use, the software can be used for big and small companies and is not limited to a specific type of loan service. Fast response to questions and patient tech service help. Better loan tracking, assistance with 1098 and 1099 tax forms. Helps with transparency with clients, we use the text messaging to keep our customers informed as well as the web publishing. Helps to free up our time as we have answered questions before they are even asked!

Review №10

2016-01-21 08:46:11

Unfortunately, my experience of this company is that the people who run it seem to bully their clients and the IT people supporting these clients. In my case I have supported a particular client for many years and over these years I have found support for TMO to be pretty bad and their fees to be unfair. As an example, when I have experienced performance issues with their software they have immediately blamed the network, the cabling, the computers, the switches, etc. and have made me jump through hoops despite reasonable evidence that the issues were with their product. I have spent countless hours of my time at my own expense troubleshooting with little quality support from this company. It also seems that they extract fees from my client every chance they get. When the database has been corrupted, they charged the client to fix it even though the client pays for support and maintenance. A few years ago when the client decided to legally separate their origination and their servicing into two legal entities under one roof and one staff, ABS required them to pay all new licensing fees for each of these new entities even though the software was only running on the same users desks and they would not transfer the original license either. The fees were, in my opinion, unfair, and this practice was also unfair. You would not have to buy two licenses for Microsoft Word or Sage Accounting in this scenario, why then TMO? The answer to me seems that ABS takes whatever they can get away with. Also, in the last few years, ABS modified their product to work with a SQL Server backend database option and not just an Access backend database. SQL Server manages multiple users access to a database far better and the same SQL data queries can be used for both backends. This improvement to the TMO product seemed really necessary since it seemed that performance of the original TMO Access technology was becoming so poor as the product grew and as databases got larger. Sage, Intuit Quickbooks, Lacerte, Act, and others have all at one time or another evolved away from Access type peer-to-peer databases in favor of client-server architecture and SQL databases. In my experience over 34 years of being an IT professional, this sort of change to a product is part of its evolution and is not really a different product since the overall function of the product is no different in either version. Sage, Intuit, Act - they did not maintain and offer two versions of their product. They replaced the old, poor performing product with the newer technology. Originally, when I had conversations with ABS support people about the need to change their backend to SQL Server, the comments I got back seemed to indicate they were going to do this in a future release, not a separately branded product. But now they want their customers who have paid for maintenance for years and years to pay separately for the upgrade to SQL server. That seems wrong to me and it seems exploitative. And when I complained about another issue recently, because management did not like what I consider to be candid conversation, they have told my client they will not allow their support staff to work with me to help our mutual clients. They wield that kind of control and think it is OK for them to do so to knock down dissenting voices. I think this company is simply mean spirited and unfortunately they seem to not have any real competition. It is really too bad that all the users of their product do not pool resources to write their own mutually owned product. Collectively, it would seem they are all spending more than enough money in maintenance fees with ABS to do so. My advice, find a software company that values you as a customer and that wants to please you rather than one that only wants your money.