The Laptop Experts in Brea

Review №1

2024-03-02 03:36:05

Ook my laptop in yesterday (2/29). I had a problem with the AC jack, a part had fallen out of it years ago and I was finally attempting to revive it. I brought it in, and right away the owner could see what the problem was. I got a text later that day saying that it would be available the next day (3/1). I texted back in the early afternoon confirming if it was ready and it was!Obviously, whether your laptop is ready the next day depends on what you need to fix it and whether or not they have the part for it. If I have any future laptop or computer issues, The Laptop Experts will be the first place I go. A very good first impression!

Review №2

2023-10-14 01:18:39

James was timely, and prices are reasonable. I had broken external hard drive and very ver old desktop hard drive He recover both data in very short timeHe went above and beyond the required serviceEvery step of this process met my expectations, i was treated fairly, at a fair price, in a timely manner.I will go back with all my computer needed to be fixedI would recommend him, without any hesitation

Review №3

2023-08-15 00:23:53

This place is honest, reliable, and reasonable. I had an issue with my laptop not being able to charge, and James was able to diagnose that it was an issue with the motherboard within a day. He fixed the issue within a few days at a reasonable cost. I recommend them highly.

Review №4

2022-09-20 17:21:36

I’ve been to three different computer repair places. This particular place was the worst. I was quoted between 125 and $175 maximum to recover the data on a portable hard drive. I dropped off my hard drive to this company and they said they would let me know by the end of the day. At the end of the day Friday I received a call from James who said the hard drive is no good it’s non-retrievable so it would cost a $45 diagnostic fee. On Monday I received a text message from James indicating good news your hard drive can be fixed and it should cost anywhere from $250-$280. I went to his store the laptop experts he said the program is still running and he’s not sure if it can be retrieved. He said that it’s possible but he doesn’t know for sure.I asked him if he could see the data on the hard drive and he says no the programs not done yet, so I wouldn’t be able to tell if it could be retrieved or not, I was kind of thrown off because he sent me a text message with the above information. Miscommunication from the very start with this company I would not recommend this company. These are my own words. These are my own experiences as I dealt with him in person it cost me $45 for a diagnostic fee and terrible customer serviceThe company owners reply is very untruthful. He gave me a price $250-$280 for data recovery. When I arrived, he said the program has not finished so he doesn’t know what would be recoverable or not. I asked him if he could see what data is on there and he said no. So he did quote a price prior to the whole job being completed even not knowing if he could recover any other data. Those are the exact facts.

Review №5

2023-10-29 08:07:41

So Im an independent IT Contract worker with shaky hands. I know how to repair everything but seriously lack the dexterity to do much with laptops or fine solder work in general. I just bring all of those here for my clients and Ive never been disappointed.

Review №6

2020-12-18 20:19:59

James was timely, and prices are reasonable. I had a broken hinge on my laptop. He called back with the parts quote and labor estimate exactly when he said he would.James offered some options and recommended that i reuse some parts and replace others. I requested all new parts and he revised his quote. Once i approved the work, he said the laptop would be ready the following day.Every step of this process met my expectations, i was treated fairly, at a fair price, in a timely manner. Posts stating otherwise are just grumpy people.The key... would i recommend him, and would i do business again? Absolutely yes, without any hesitation of any kind.

Review №7

2022-06-17 21:06:50

I’m a broke nursing school student so when my laptop broke I needed it fixed quickly and at a reasonable price. Tried to fix my damaged screen myself to save money and ended up breaking something else. James fixed it. A month later I had another issue that James fixed as well. I felt like the price was reasonable and I appreciated him explaining all the issues to me.

Review №8

2021-07-13 17:22:10

I brought my broken laptop to best buy to get fixed where they told me my laptop was too old and that I must buy a new one. Then I brought my laptop here and James reassured me that the problem was fixable. Now my laptop works better than it did when I brought it in. Prices are very reasonable. I highly recommend this place. James was very professional and had my laptop fixed quickly.

Review №9

2018-09-08 04:13:57

I had a wonderful experience at Laptop Experts. James was a great. I took in my laptop in with a cracked screen. James was able to fix it and get it back to me in 24 hours. I had some questions about laptops and James took time to give a some advice. A solid great experience. I recommend everyone to see James at Laptop Experts. Thank you James

Review №10

2020-08-26 20:44:26

Took an iphone 7 because home button wasnt working. My husband tried replacing the shattered screen in his own but made it worse. He fixed it and works like new. I feel price was fair and great work. Thank you