The Hot Tub Store - Hot Tub & Swim Spa SuperStore & Warehouse Service Center in West Sacramento

Review №1

2024-03-31 16:39:12

Our experience with the Hot Tub Store in West Sacramento exceeded all expectations. From the moment we stepped through the door, Kihla greeted us with professionalism and warmth, making us feel instantly comfortable. She guided us through the entire process with patience and expertise, ensuring we found the perfect hot tub for our family.Delivery day was seamless, thanks to the efficient coordination by the team. Christians orientation on hot tub care was invaluable, alleviating any anxieties we had as new owners. His thorough explanations and helpful tips gave us the confidence to maintain our hot tub properly.What truly set this experience apart was the exceptional customer service. Every question we had, no matter how small, was promptly addressed, and the tech support provided was nothing short of outstanding. The team went above and beyond to ensure our satisfaction, making our first hot tub buying experience easy and worry-free.We are immensely grateful for having such an incredible local team. Thanks to them, our entire family now enjoys the hot tub daily, creating unforgettable memories together. If youre in the market for a hot tub, look no further than the Hot Tub Store in West Sacramento. You wont be disappointed.

Review №2

2024-05-30 22:00:57

Paid $8,000 for a refurbished Hot Springs jacuzzi from The Hot Tub Store in Rocklin CA. I asked all the questions and did my research prior to making the purchase. The sales lady went on and on to describe what they do to refurbish a used tub. I bought it and enjoyed it for less than 1 year, no kids, no pets, followed all the maintenance and instructions with set-up. I noticed a puddle started to form outside the tub. It started to leak. I called Hot Tub store. They have a tech who will come out but not before I pay $249 for the visit and $100 for every 30 minutes thereafter. Did I mention I just paid $8k for this thing? No understanding on there part, no sweat sales lady anymore. If you are thinking about purchasing a hot tub from The Hot Tub Store I would strongly warn you not to. Worst purchase Ive made in my life. A complete scam and wont stand behind their products. If I knew Id only get one season of use out of a $8,000 hot tub I would have never even considered it. Dont do it!! Better off buying a boat!! The Hot Tub Store sells garbage product and zero customer service.

Review №3

2024-03-11 22:16:31

We recently purchased a new spa from the Hot Tub Store West Sacramento. The entire experience was great. Kihla showed us around the showroom and answered all of our questions. She was kind and professional but without the typical sales pressures. She also followed up with us during the process to ensure everything was going smoothly, even on her day off. The spa delivery and installation was successful without any issues. We also received some great information regarding ongoing care for optimal performance. I highly recommend the Hot Tub Store and Kihla for anyone looking to purchase a hot tub.

Review №4

2023-07-18 13:40:28

Your Technician Ger Vang was Excellent, Knowledge, Professional and new exactly what the problem was and fix it in a short amount of time. Mr. Bang explain & pointed out some facts about my Spa operating at it best. I wish more companies had Ger Vang’s he was GREAT & I’m glad Hot Tub Store has him to service their customers. It was a true pleasure meeting him.

Review №5

2023-12-22 17:44:48

Hi, I dont often write reviews about restaurants and companies. But I am VERY motivated to write about, The Hot Tub Store. I have primarily been working with Scott at the Folsom store. Whenever I make a large purchase, I do a lot of home work and check out all or most of the options available. I knew that Hot Springs was a great brand. But wasnt sure that I could afford one. Ive dealt with a lot of sales people through the years and I found Scott to be the probably the best one Ive had the pleasure to deal with yet! I went to so many different stores and brands. The most frustrating part of the search is that I kept getting contradictory and often incorrect information about Hot Tubs and Their Features. THat is SO INFURIATING! Scott was someone I came back to again and again and always got an honest answer that I could trust. Even when I said I didnt think I could afford a Hot Spring, he still offered to answer my questions and was so trustworthy. At the end of my search I found myself angered by most of the other hot tub places out there. I wanted to go with a Hot Spring but didnt think I could afford it! Scott worked with me and we found something within my budget and a good payment plan that made it possible. And when I needed chemicals from another store (West Sacramento), they stayed open later for me so that I could get my last items so I could fire up my tub for the first time! The staff there are amazing. The set up was flawless. When the Owners manual didnt arrive with the tub, I got two copies of it delivered the very next day! A-1 Customer service!! Thanks Hot Tub Store and Thanks to Scott and the Staff at the West Sacramento Store. I made the right choice and I recommend enthusiastically that YOU do the same! I got a Pace Model and it is sweet! :-)

Review №6

2023-08-03 02:36:06

Hi, recently bought a brand spankin new swim spa the R500.. holy moly what a tub. The salesmen Patrick was very informative and a super nice guy. The crew that delivered it was headed by Sebastian an awesome guy walk me though what was going to happen that morning, they were on time and the delivery was smooth. The tech guy Mike installed the swim deck ( its a non slip material they put on the steps and bottom of the spa). He was efficient and very courteous. Had my spa orientation at the west Sacramento store and Christian was my tech guy for that, very informative and really nice.. overall I would recommend The Hot Tub Store for any type of spa, swim spa, or products... Thanks again Patrick!

Review №7

2024-04-22 18:50:11

Just got off the phone with a woman in the service department I asked her:If they had a part that I need, even thought it wasnt for my brand spa, although it was a suitable substitute if they would sell it to me. I explained that many manufactures use the same plumbing, valves etc.She said NO, she would NOT sell me the part I wanted even if I was satisfied that it was the part I needed.

Review №8

2024-01-31 23:04:18

Mike at the Hot Tube store in West Sacramento is a true professional. His down to earth demeanor was comforting. He was very helpful with explaining things in the owners manual that I was having a difficult time figuring out on my own. He actually gave me hand written details on how to manage my hot tub for optimum efficiency. Thx Mike.Tony Thomas

Review №9

2024-06-18 21:34:10

Kihla was a pleasure to work with. She helped me a lot and made the process easy, overall great experience

Review №10

2023-11-17 17:18:24

Everything is fine up until you pay for your new hot tub. Once the bill has been paid and the tub has been delivered, the customer service is literally non-existent. The delivery team was great but I was suppose to get a call back about a question about the set up they couldnt answer. The call never came as promised. I then received an email to rate my experience. I gave them all 1 star except the delivery team, which was great. I immediately received a standard reply email that someone from the store would call me to make things right. Its been three weeks and I am still waiting for ANY follow-up whatsoever. I do NOT recommend The Hot Tub Store. They only care about making a sale but once that has happened, they disappear.