Presentation on Map Reviews Nearby

The Home Depot in Sunnyvale

4 (199) 680 Kifer Rd, Sunnyvale, CA 94086, United States

Location on the map

Sunnyvale, Santa Clara County, California, US

Phone: +1 408-245-3686
Site: https://homedepot.com/l/Kife...

Opening hours

Monday:6 AM–10 PM
Tuesday:6 AM–10 PM
Wednesday:6 AM–10 PM
Thursday:6 AM–10 PM
Friday:6 AM–10 PM
Saturday:6 AM–10 PM
Sunday:7 AM–8 PM

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Total reviews rating 4

199 Reviews for The Home Depot 2024:

Review №1

2024-04-11 16:21:09

Stock of items is often terrible. Disorganized, missing items.OOS items strike again! Grade 8 bolts, check. Washers, check. Lock washers, check... Not only 2 nuts!!! I should just remember to drive twice as far for Lowes.How I miss OSH.2/24/19 Home Depot strikes again! How are they out of bolts!!!And done even try to find pluming fittings here unless you want to check every box for randomly misplaced parts.2/28/21 Strikes again!!!2/13//22 Again!!! Says aluminum square tubing in stock, 3, 4 and 8 foot. Not a single one in the store. I wish there was somewhere else, worst store ever.4/11/24Out of machine screws again in multiple sizes and always the ones I need.

Review №2

2024-06-09 05:03:25

The store manager often closes the store earlier than it shows on the google map. It happened more than once. Today I just wanted to grad a couple of boxes at 21:50 and the door is already locked. If I knew the store closes earlier than 22:00, I would go to another Home Depot or Lowe’s. But it is already to late and I have to head back home and come back next day at 6:00. Wasted 30 minutes on the road.If you label on google map that you close at 22:00, then please close at 22:00.

Review №3

2024-03-01 01:31:49

My Home Depot visit was frustrating. Despite asking for help, nobody assisted me, and I waited over 15 minutes for assistance with a locked item. I left empty-handed and disappointed.

Review №4

2024-05-31 03:02:26

I visited to purchase hardware and needed a tool that was behind a locked cage. I waited patiently for assistance, but no one offered help. I asked the cashier if he could open the cage or page another associate. He paged someone, but after 15 minutes, no one showed up. I asked him to page again, and even after another 15 minutes, still no one came. Right when we were about to leave, an associate was walking by and I asked him to please assist us and thankfully he did. How does it take over 30 minutes to get assistance?

Review №5

2022-10-27 23:08:40

A typical big box store for home improvement, tools, household hardware stuff, and gardening, etc. And of course you can find seasonal stuff such as Christmas lights and decorations now. They also have propane gas exchange.Sometimes it’s just too big to walk around to look for stuff. But there is the option to order online and pickup at the pickup lockers near the entrance.

Review №6

2018-05-14 00:29:41

Cleaner than most other home depots, less crowded on a Saturday afternoon as well. We found the staff to be helpful in our quest to find some gardening supplied like trellises. Youll find pretty much all the other standard home depot products and services here. If you dont fin+ something, a Lowes is pretty close by.

Review №7

2024-06-10 20:16:55

Don’t do curbside. Over 28 minutes so far. I called the number on the sign, but they just put me on hold without letting me speak, TWICE. I opted for curbside because I have my child with me. It’s was just two PVC pipes…

Review №8

2018-07-15 21:39:54

Friendly helpful employees that are knowledgeable in their respective departments. Wayyyy better experience than going to Lowes. They have a large inventory for all your home improvement needs.We ordered flooring here (they give out sample blocks for you to take home and match the coloring). We also had several keys made here - they use a machine to laser cut then so there is better accuracy and less probability of getting a key that doesnt work.Pro tip: buy coupons on eBay before large purchases for savings up to 20%

Review №9

2024-04-22 16:57:15

I would give 0.5 star if they have that option. I asked them for help to get a cart with 10 buckets of texture because im pregnant and the guy kept telling me to get it myself because hes busy. Either they have bad employees or the management bad.

Review №10

2024-01-23 02:11:52

I want to give a massive thanks to Andrew in the plumbing department for stepping forward and helping me out with cutting some pipe I had bought at this location. He was extremely friendly and knowledgeable.Other than Andrew, my experience with this location was very poor. I called ahead of time to ask if there was someone working today who knew how to operate the pipe cutter. The employee had the worst attitude and knew nothing about the store or what products were available. He sounded incredibly bored and gave me more dramatic sighs than actual answers.When I arrived and was asking around for help, the employees were extremely unprofessional and dismissive. There were a couple huddled around making jokes about their genitals and acted as if I was interrupting when I asked for help. Nobody even knew the location had a pipe cutter. Fortunately Andrew walked by right at that moment to help another customer and I was able to ask him for help.

Review №11

2019-07-02 20:12:33

Josie helped us check out today. She is wonderful, makes me want to come back. She was helping many people at once yet made you feel like the only one. Her attitude is very uplifting. What a great lady!!! Thank you for the hug. Beautiful succulents

Review №12

2022-08-20 22:33:02

A great Home Depot! I had two Dell 30 monitors I needed to pack and found all the necessary supplies I needed at this Home Depot. Prices were reasonable too! The only word of caution I would give is that if youre trying to ship monitors, the packing boxes youll find here (photos attached) are NOT suitable. These are more just for packing (for storage) and not for shipping. Still, it was a great visit. Cant beat Home Depot! 👍

Review №13

2024-06-20 21:38:26

I want it to buy a Milwaukee pin nailer 23 gauge, but everything is locked, so I asked for help to two Home Depot workers and none of them helped me

Review №14

2024-02-23 03:10:00

While Im grateful they exist, Im long past enjoying wandering the aisles for days trying to find specific items. The App map is super helpful, but not always accurate. And I loathe self-checkouts.

Review №15

2020-04-22 18:57:43

Like most Home Depot stores, this one can get quite busy and not have enough associates to help you. But when you are able to get, they can be very dedicated to answering your questions and finding you solutions. Overall I still really enjoy shopping at this location and always finding products for DYI projects. Also thanks for working through these difficult covid19 times and keeping us safe with plastic guards at checkout. See images

Review №16

2023-12-15 04:34:58

Pretty awful experience tonight. I came in with both my kids and my husband and purchased quite a few items using self check out. Right away employee Drew stood near us watching which is fine but then I asked him two price adjust two items because the sale price didn’t populate. He asks me to go take a picture of the sale items because he can’t leave his spot (even tho he sees me holding my 4 month old daughter asleep in my arms) I go take the pictures and I let him know I wouldn’t lie over a few dollars and he goes a lot of people lie about a sale that isn’t going on. I immediately ask him for his name and he just shows me his shirt and laughs and says what your going to leave me a review? and I said yes actually. He said make sure you leave me a 1 star. I let him know if I could and leave 0 stars I would. I really don’t appreciate being accused of lying over a few dollars especially when my kids are around. It is not my fault that the sale prices did not populate on the register. Management needs to do better in making sure the correct price populates on the register and training their employees on how they speak to guest and train them on what sales are going on instead of accusing guest of lying.

Review №17

2024-05-04 19:01:10

Another Home Depot. While it looks like any other, it is also as hard to find someone for help. Eventually, one finds what is needed, but the experience would be much better if it took half of the time it takes. Generally, using the app to find where the product is located helps a lot though.

Review №18

2024-05-05 21:27:19

You won’t find a half of what you looking for if you’re a contractor. Bring your card or you’ll sit in two lanes, since their self checkout doesn’t accept cash although it says it does.Oh, and bring your card, since tap pay is too much for them to install.

Review №19

2024-01-05 06:01:08

My bath tub stopper broke, and I was looking for a replacement. I drove to Sunnyvale Home Depot underneath the Caltrain overpass, at the corners of Keifer & Fair Oaks, so it was extremely easy to get to with plenty of parking.The place is a huge hardware warehouse, so unless you frequent this place, it may be difficult to find your items; thankfully there are staff members in orange aprons to help you.Unfortunately, for some strange reasons, I couldnt find one to my likings - in terms of the correct sizes & price ranges. I guess such a hardware giant doesnt want to be bothered with such a small & insignificant item. Also, it wouldve been nice if the sales rep could have helped me, instead of just telling me which aisle - it was actually one aisle off.In summary, if you know what you want/need, then its a good store to get what you desire or else, it might make your experience of locating what youre looking for a little daunting.

Review №20

2022-10-30 05:47:04

We went to return a store pickup order. The customer service was friendly and helpful. Wish they let us initiate returns online.They had a good section filled with decorated Christmas trees. They’ve got everything you’ll ever need for your home.

Review №21

2024-05-09 14:21:03

Like other people said unorganized and they don’t respect online prices even when it says price valid specifically in this store. Avoid if you can

Review №22

2021-12-03 23:59:11

I went there for buying a Christmas tree. There were all kinds of trees from artificial to real Christmas trees. I ended up with a real one 🎄 All nice with good price.

Review №23

2023-11-07 05:41:55

It’s a smaller location and the access to the parking lot to me is not optimal IMO. Clean store, but some of the staff I met seemed to be tweaking out. For real… the twitching and look in 3 of 5 staff I interacted with was pretty odd.I had an online order pickup and whomever was bringing stuff from the back just left the carts directly in the center of the main aisle hindering anyone who wanted to walk by.While I was browsing the guy coordinating the self checkout was not running the line smoothly… but to be fair they only have 4 self checkouts and the only cash capable one was down. So I saw several people who had been waiting in line for 10 minutes before told they needed to go to the registers at the other end of the store and get in line again to pay cash.I’ve never been to a 5 star Home Depot, but this one appears to be managed differently. Clean store… but lesser customer service.

Review №24

2020-06-11 04:12:04

Well organized and efficient place. I really enjoyed shopping here despite covid19 situation. I was about to find what I need and the employees were very helpful. Thank you!

Review №25

2023-12-18 22:07:32

This place could be GREAT but could use some improvement! Twice I have come to this store and asked an employee where I could locate something and the response I got was pretty pathetic, I dont know!.I DONT KNOW!, isnt acceptable. If you choose to work there have some responsibility such as offer to find someone who could help. You are in retail, act like or pretend like you care about what you do. I like this location because it is literally about 4 to 5 minutes away from my residence.

Review №26

2023-10-09 05:14:57

As a homeowner, Ive had my fair share of disappointing experiences with home repair stores, but The Home Depot is a game-changer. Their attention to detail and commitment to customer satisfaction are commendable. Whether I need electrical supplies, paint, or gardening tools, they always have a wide variety to choose from. Their staff is approachable and ready to assist, making every visit a pleasant experience.

Review №27

2024-01-24 01:29:24

Hugh shouldnt be on customer service he definitely is not smooth smooth thats for sure he doesnt count the money back to you he just flops it in your hand and send you on your way he belongs in freight

Review №28

2019-06-29 22:31:48

Went to HD with my girlfriend for some supplies. The product we were looking for was not where it was supposed to be (something else was shelved there but mislabeled) and none of the associates we found were willing/able to help find what we were looking for. On the website it said there were 161 of the product in the store, so we placed an online order for store pickup. Several hours later, Home Depot cancelled the order because the store actually didnt have any on hand. While we were looking around we also found this attempt at a shelf repair. Disappointing.

Review №29

2022-12-28 20:12:10

They either have poor quality control or have substandard handling. I got a damaged product delivered to home (a garage freezer). The exterior of the packaging was damaged, so was the door. I had to go through the hassle of returning it. Very poor experience.

Review №30

2024-06-11 23:33:48

Gr8 Inventory of beautiful LandscapingPlants, Supplies, Tools & almost anything a DYI enthusiast can want.

Review №31

2024-06-22 21:17:40

The guy who helped us cutting the blinds was super nice!

Review №32

2024-04-14 05:05:50

It was a pretty good home Depot I got what I need and than I left but average service

Review №33

2024-05-26 11:05:19

I work here. Best bosses i ever heard and best co-workers that i have ever worked with.

Review №34

2021-12-30 04:39:45

Cashiers working 8pm on 12-29-21 are absolutely incompetentI bring a 2x4 pegboard from the shelf to the cashier. Cashier proceeds to peel the barcode off to scan the barcode underneath, which is for a 4x8 pegboard, and ring me up for the full price of the pegboard. I don’t realize the price discrepancy until after I’ve paid.When I point out to the cashier that these were precut as 2x4 from the shelf and even bring her another one from the shelf again, she does not realize her mistake or make any apologies. She proceeds to measure the pegboard to make sure it is 2x4, calls over another cashier, and finally says that I have to go to customer service to exchange them. Now I have to walk both of the pegboards over to customer service with the rest of my purchases with no assistance just to fix a mistake that the cashier made.At customer service, the person who helped me made no attempt to understand the situation and ultimately tried to ring me up for two pegboards.In the end, I got a pegboard that was $5 more than Lowes and not made in America. The Lowes pegboard is made in America and $5 cheaper, but they were out of stock.

Review №35

2024-01-31 16:35:21

Not gonna lie worse customer service waiting 20 min to get helped to get a plug from gates literally worker next to use that cant seem to help even if asked thanks kifer home depot lowes dose there job better

Review №36

2023-07-19 20:24:57

Bought an LG refrigerator last Sunday. It was supposed to be delivered today, Friday, between 3 and 7 PM. They never showed up, no call or anything to reschedule. I got a text and email saying sorry they missed me at 8:47 PM. Call a number for assistance. She said the soonest delivery is next Tuesday, but she can not schedule appointments. I have to call back tomorrow so she can call the delivery people and see if they can do anything about something sooner than Tues.. The message also said they will call tomorrow to reschedule, but when tomorrow? I spent $90 on dry ice and regular ice. Will Home Depot pay for the next ice or for the loss of food because of their delay? They should have called me today to reschedule when they knew they would not make the delivery. I want my fridge delivered tomorrow. I am very unhappy. Angry at their lack of concern. Now that they might see this comment, I think they will punish me for being angry and mess with my next delivery or delaying it further.UPDATE: Delivery was made on Tuesday. By measurement, it was to fit through the door. They got the old fridge out with no problem. The new fridge (1 1/2 inches narrower and is smaller) new one has two dents/scrapes down the left side as they pushed it hard through the kitchen door. This is the side that faces into the kitchen. Delivery took a picture and sent it to the HD website. I could have refused fridge and wait for another delivery, or kept this one until another delivered. I do not want to go through this delivery experience again, so I kept it and will get some touch-up paint or contact paper to cover damage up. Called Home Depot, and they are to credit my card for the damage.

Review №37

2021-05-03 20:38:01

Its bad enough when parking is small also removed because of construction work being done here.. I get it but this is beyond normal thinking and Home Depot should be doing something about it. Not 1, not 2 but 3 spots.and My tru is the same size....

Review №38

2023-08-04 17:18:41

Its a decent store if you know exactly what youre looking for and know if they have it.I had a question about if they had a specific screw and it was a total mess. At first they told me to go back to the screw aisle and wait for assistance. No one came over to help. So I go back to the front. They ask people in the front if they know and no one knows. They tell me to go back and wait so their most knowledgeable person could come over. No one showed up a 2nd time and I left the store.

Review №39

2024-04-28 19:57:15

Amazing sale on mulch today. I had to make two trips!

Review №40

2018-04-06 01:16:39

Went looking for items, all staff encountered were knowledgeable and courteous. Items clearly marked.

Review №41

2024-04-28 04:20:22

Excellent one stop home Dept. All types of fit outs available.

Review №42

2023-08-07 01:04:46

My brother in law was attempting to return items at customer service, but ended up having a horrible experience. The customer service representative, Patricia was rude and chose to not assist with all returns. While it would have taken a few extra minutes to check the purchase history, Patricia did not want check. My brother in law said he would go to another store, and he was told that he would receive any different support at any other store. He went to the Mountain View Store and had NO issues. We will use Mountain View Depot from now on. Customer Service is lacking and I recommend remedial training so this does not happen to another customer. Bye!

Review №43

2023-12-17 21:58:13

A good place for plant lovers.

Review №44

2023-11-08 21:54:37

A good number of employees that I come in contact with either dont speak English or dont know about products Im asking about or both. Very frustrating being directed to opposite ends of the store to find a product and then to find out, they dont even have any of whatever Im looking for. In this example it was Fiskars hand shears, specifically with a curved tip, or not, just fiskars small trimming shears. Aaaarrrrggg!

Review №45

2023-07-30 01:46:32

Gift card scamI got a gift card worth $300 a month back. When my friend who is the recipient of this card checked, it showed zero balance.When we checked with customer care, they said they dont have any information on the redemption. When I checked the store at Kifer, Sunnyvale, they said gift card was redeemed after a week of purchase in Canada.There is a big scam in Home Depot and be aware of this.

Review №46

2024-03-08 11:49:20

Slow service in the returns department, also many items either out of stock or not brought down fromoverhead.

Review №47

2024-01-13 16:33:20

Jan 12, 2023I guess service is person dependent. Brandon was super helpful while another person was quite rude and not helpful St all! Thanks, Brandon!This store used to be quite unfriendly store, even to a point of belligerence by people who didnt seem to know too much. Past several visits are showing good signs of improvement s, especially Bill in the painting dept and John, I think, in the hardware section. Increasing to 4 stars now, from 2 before.

Review №48

2023-02-15 06:42:29

Came in to the store for tire iron, unfortunately had a flat in the parking lot. The staff in the power tool area were a great help also very patient. I came in & out of the store acouple times looking for the right size socket! Very big thank you to Jim!! Awesome attitude!

Review №49

2024-03-20 13:02:03

Employees are always helpful prices are always good for what you get amazing

Review №50

2023-09-28 08:22:48

I always find what I need at home Depot. Whether its cleaning products or spray paint or windows to flooring, they have most everything. You can always Google it too before you go.

Review №51

2022-05-30 16:29:29

Very well stocked. I was actually asked if I needed help. Which I did. Employee was great. Fast checkout. Not too crowded. I think thats the first time Ive encountered all those positives in one Home Depot. Great Job!

Review №52

2024-01-01 21:04:13

Maybe it was just bad timing but after asking four times for help I decided to give up. Everyone just kept saying they’d send someone. 30 mins of standing around sucks 👍🏽

Review №53

2020-06-24 16:28:16

Every day customer just about..Worked for tuff shed its a good product

Review №54

2024-03-18 19:00:16

Terrible customer serviceEspecially by patty and TheresaRude manager and will do bare minimum to help customers

Review №55

2023-09-05 15:20:17

It gets the job done…there are always a few employees that do an exceptional job. Makes life easier when you work with them. Makes the whole experience nicer. The people at the ProDesk take ownership of their jobs. The garden center is fun to look at…Once in a blue moon, you see crazy things like people stealing expensive tool equipment and running out the big open door. The employees try to stop them but it’s just so unexpected that it’s always a surprise. They even have getaway cars, it’s like a bank heist or something…

Review №56

2023-10-23 00:04:11

Quick and easy using the website to find exactly what I wanted. Prompt self checkout with almost no wait in line. Staff was helpful as always.

Review №57

2023-11-12 15:13:34

I love the Campbell Home Depot. Especially the lighting dept . I recently bought wireless puck lights and usb motion lights for the bathrooms as night lights for safety

Review №58

2022-07-08 19:53:19

Staff are helpful, products okay when you can find them. I liked that I could cut my own length of quarter round finishing base strip. But looking for basement trap door handle the first store had13 on the books but none on the shelf so I had to go to a second store

Review №59

2024-06-28 02:04:50

Always has the tools, supplies, and materials I need for projects!

Review №60

2022-07-05 05:28:01

The store is big, but not well laid out. The staff are helpful and will direct you to specific products if you ask, but browsing is a chore rather than being facilitative.The location may have experienced a lot of crime because many tools are chained to the wall, and as you walk by theres a beep and you are told that recording is in progress, with a screen showing how your movements are being recorded. Some tools you cannot even touch or feel because the boxes are locked in a cage. I was buying a simple drill and the associate, whose help I sought, had to unlock the cage to show me the box. After I decided I wanted to buy it, he took away the box and said I could pick it up at checkout. At the time of checkout, another associate took the box out of another locked cupboard, and scanned it for me.I should point out that not everything is locked, and I was actually able to pick up a stud detector and a box of drill bits from the shelves with my own hands, and carry them to checkout myself.But the overall experience was spooky enough to make me think twice before going to this store (or even Home Depot?) again.

Review №61

2024-04-21 17:06:06

There is no one EVER available to help, especially the garden area customer service is horrible!

Review №62

2022-03-15 12:47:00

I love the Home Depot.Over there, If not sure of something, clerk will provide suggestion.And I feel free to buy and try any home stuff since Home Depot has very good return service, even I lose receipt just use the same credit card. no worry to try anything and no worry to return anything.

Review №63

2023-05-26 15:05:37

Bought petunias here. I was very disappointed with the condition of the plants and the availability. There were just a few 6 packs of petunias and they were the teensy 6 packs. Most of the plants were wilted. I ended up buying 12 packs of the larger cells, but they are way more expensive than I wanted to spend so I couldnt buy as many as I need.

Review №64

2018-11-21 20:19:03

I was so happy I wanted to hug them all! I will continue to be a patron of Home Depots. Keeps our house feeling like home 💋

Review №65

2022-12-28 01:14:14

They have good inventory. But if you are working on some diy projects and need some wood cut I wouldn’t go to this location. They don’t have enough lumber guys to help out or the machine is broken.

Review №66

2022-10-31 05:12:41

Was looking to buy a power tool set, but they were locked in a cabinet. When approaching an employee about purchasing one, he said hed send someone over to open the cabinet. Waited maybe 10 minutes, and asked another employee. Waited another 10 minutes and just gave up.Parking lot is pretty dimly lit too.

Review №67

2022-05-23 04:42:55

The garden center has good collection

Review №68

2023-09-09 18:04:29

I purchased a Magic Chef fridge at the Kifer Rd location in Sunnyvale and was helped by Lupe Rios in customer service she went above and beyond to help get me the correct fridge keep up the great customer service, Lupe..10 stars to you!!!!! :)

Review №69

2022-06-03 00:22:33

This Home Depot is seriously the worst place on earth to shop. Every time I go I hope things work out and they improve but they keep being rude and horrible at customer service, in fact there is NO customer service. My daughter and I walked in looking for a blower, I Know nothing about blowers so I figured I would be able to ask someone about different kinds of blowers, electric, gasoline, different brands idk. I ask someone who was literally doing nothing standing by the registers who was NOT a cashier and she tells me isle 23, I was like, I need someone who knows about blowers to please inform me a little bit. She said I will send someone. We waited 10 min and nothing, so walked all the way back to her and told her, no one showed up, she Said she had called someone to go and no one went. So I asked her if anyone could help me, she sent me back to isle 23 to go wait for someone to show up, we waited 15 more minutes and NO one came. NO ONE. When I walked back the same person who sent me twice to isle 23 was still doing nothing and didnt seem to care if anyone went to isle 23 to help me. So I went to the front were there were at least 6 employees standing around doing NOTHING! And asked if anyone worked at all? I am so sad and mad I wasted my time going to that store again. No one cares! Not once Ive left home depot feeling like anyone helped me find anything.

Review №70

2022-06-20 01:55:10

Horrible instore service. Two associates started walking away from me when they noticed I was getting closer to ask a question. And the other three were very rude. I showed a product on the website to locate in store. They sent me to 4 different aisles. One associate started making fun of me, imitating me holding the phone. I explained I was trying to locate a product. Not only did he continue to be extremely rude but didnt help me at all. At the counter I asked for help again and the response was: SKU NUMBER????. No Hello, or How can I help you today. The store was empty and I understand why.

Review №71

2018-03-12 16:28:54

Good collections of home improvement items and tools. Easy to find items. Multiple Self check-out counters option. Large parking lot.

Review №72

2022-10-09 00:18:07

Feels like the store is small and poorly stocked, associate was slow and tried to make me buy something else. I wanted casters and could select 8 in the app to collect, but we could only find 1 in store and the associate said that the stock numbers could never be trusted. Sad.

Review №73

2023-01-03 09:46:13

More geared to the contractor than the average homeowner, which is neither good nor bad so long as your expectations are set beforehand. Stock is reasonable but sometimes popular items are out of stock (drip system bubblers) or there are specific sizes of things you need that they just dont have and you have to improvise. Seems to be more obscure items are no longer stocked in shelves but are available online. Prices can be a bit inflated but are generally competitive with Lowes down the block.

Review №74

2021-06-20 16:29:36

My experience at your home depot was so depressing. We just moved here from Utah Needed some things for the New place. Walked in looked around and your store was a mess. I look at your rugs which usually you have a great selection, Sorry to say not here Your rugs were Literally down the same aisle as the paint. That was a mess. I wanted to check out the lamps. I thought to myself this has to be wrong maybe this is just the Clarence But no that was your lamp selection Once again sad. The original reason why I went was to get some Brackets for my kitchen cabinets . I heard this one man talking to another And saying its easier to look it up in my phone than to tried to find someone for help in the store.And then I also wanted A small step stroll I found an employee and asked where I could find it.He said he didnt know but for me to go ask someone else.I asked him isnt it your job To find out where it is?Get this he just walked away. I do have to say I did find an employee that was very helpful she even walked over To the Isle to make sure that I had found What I was looking for.The woman at the checkout was very kind and pleasantBut I am sorry to say as I told my husband when we walked out. this is the last time we will ever come back to this home depot .

Review №75

2022-08-19 20:12:10

Do not come to this store. Ive been coming to home depots all around the country for the past 20 years and this is easily, by far, the worst and most backward home Depot Ive ever been into. Nothing is where it should be and nothing is in any kind of logical order. Its even harder to find someone to help you. Its like playing hide and seek to get any help in there. I just moved down the street from here and every time I come here its the same problem and the same feeling. Ill never come back here again and will be taking all of my business to Lowes from now on. Ive always like Lowes a lot more anyway because the customer service is way better. Not only is it easy to find someone to help you but they come up to you and ask you if you need help. They also carry better name brand tools that home Depot doest and have better lumber.

Review №76

2023-12-17 04:08:40

Huge choice, decent prices; finding an employee to help you can sometimes be challenging.

Review №77

2022-10-20 22:56:38

Bought a soil and a clay pot today. The urn clay pot is under layers of other kinds of clay pot. I was told to wait outside someone will come to move all pots on top of the item that i bought( it paid it before asking for help). Waited and waited and waited. Nobody came to help. The best mf customer service you got there Home Depot Kifer Avenue.

Review №78

2022-12-27 01:30:01

Very poor service came to buy a Milwaukee kit that they said it had. As a result, the employees could not say at all whether the store had it or not. could not show where the boxes were and could not sell me anything. Left without a purchase, terrible store.

Review №79

2022-07-31 23:20:04

This Home Depot branch is okay for indoor plants. That is one thing I planned my visit for and they didn’t have enough options or healthy plants. I’ve had much better choices at Great mall or Palo Alto branch

Review №80

2020-06-02 02:20:46

I came to purchase washer and dryer today. This is my second time coming for purchase. There is no one helping in appliances area. Thanks to the help from kitchen design lady. Shes nice and helpful. The rest of staff are cool and helpful except for a lady who manages the payment. She is very dominate and did not allow my to use credit card new user coupon. Finally I canceled the order and purchased it onlien with no problem. I do hope she could be more polite and work on her on business better instead of being dominant to customers. Anyway, appreciate your service of all staff in store at this time being.

Review №81

2022-06-21 01:16:04

Its a home depot, what do you expect? They don’t take apple pay. They have stuff to build things. Pretty good return policy (90days with recipe). Many people don’t wear masks, including employees when it was mandatory. But as I said, what do you expect?

Review №82

2023-03-13 00:47:09

As far as Home Depot I find the staff here more helpful, friendly and knowledgeable than others. The garden center is not as good as nearby Lowes in its offerings.

Review №83

2024-01-23 10:04:19

The staff Jim is the nicest person I ever met.

Review №84

2021-11-16 22:26:49

Worst home depot by far. Not because of the merchandise but they really scrapped the bottom of the barrel for their employees. The employees are unhelpful, unkind and unbothered by their own mediocrity. Dont bother calling the store. They dont know how to pick up. You will spend 20mins on hold and then get hung up on. And dont bother asking the ladies anything. Theyre are the sole reason for this review.

Review №85

2020-09-07 15:08:27

Beware of people rushing in and out of the parking lot, theres only one way in and out and for some reason people seem to drive very aggressively when entering and exiting the lot. Some of the aisles are very crowded. huge carts with product left in aisles, made it extremely crowded and hard to shop certain areas. I still like this home depot, Ive been coming here for years. Just wanted to make people of what I know they will experience

Review №86

2023-09-05 16:21:35

They dont have any hardware for window repair at this store. The staff dont know anything about the store and its stock and are not willing to help at all.

Review №87

2021-12-23 02:39:49

PSA: They wait for you to be at the truck rental counter with your purchases to tell you that they stop renting at 6.00pm.Even if its 6.07pm. No one thought about writing this on the Home Depot website (I did check before coming... says store is open until 9pm) or on the trucks. No flexibility either - Id happily have brought the truck way more than 7mn earlier. But no, its so much better to force me to come back the day after.Id have sent them an email to suggest they add this to their website, but the only way to contact them is to call. So I hope this review will help others not waste a trip.

Review №88

2021-10-20 01:36:24

The store canceled part of my order but didnt communicate that choice with me. I found out about the cancelation when I parked in the curbside parking space.I went into the store to find out what happened and waited for the manager. When he finally made to the customer service department, he looked up my order and found that the products that were canceled were, in fact, available. He went to find out where they were and never came back and did not answer call. A younger male employee came to help and went above and beyond to fill my order. He went back and forth until he located it and let me know when there was an issue. I thanked him personally, but I didnt get his name. That level of customer service is almost non existent today.

Review №89

2022-07-12 01:43:40

Brought my wife to the store and we saw a man in the parking lot urinating, hes part of a group that hangs out under a tree drinking beer. I spoke to the manager and he said they dont babysit the partking lot and it wasnt his problem. Next time well go to nearby Lowes.

Review №90

2021-10-20 05:09:51

My visit at Home Depot in Sunnyvale was after 9:00 pm, so it wasnt busy and there were plenty of helpful staff to help find the items I came for. There was no shortage of supplies; all the shelves appeared well-stocked. When possible in the future, I will do my shopping there after 9:00 pm. It was a pleasure.

Review №91

2022-11-26 18:47:25

This hardware and tool store is an amazing place. They have a large range of tools, wood and many other great pieces of hardware. Popular tool brands like Milwaukee, DeWalt, Ryobi, Craftsman, and others are sold there.

Review №92

2022-01-31 08:20:01

Great store! Quick in store pick up, typically 10-15 mins after placing online order. Amazing customer service & staff. In case you are shopping in store, the wait time at the till is typically short, well-staffed tills.

Review №93

2023-01-17 03:18:52

Hav no problem with Home Depot but this one staff ruined my experience at Home Depot. Her name was Jenny. She has dark pony tail and her attitude was awful…

Review №94

2022-10-27 16:09:38

Weekdays easy checkout, weekends gardens checkout a nightmare. Never enough cashiers, focus is on self checkout and usually long lines weekends. Well stocked merchandise. Also return department well organised

Review №95

2023-04-20 12:39:21

We as contractors have load our own concrete bags fron a second level rack on our own the do not want to help with the forklift becouse we are not buying a whole pallet of concretee bags.

Review №96

2022-02-11 04:41:15

Went for 12 items their website said were in stock; only two were actually in stock.Half the customers were wearing just neck gaiters, the other half just paper procedure masks, and half the customers and staff didnt have their nose covered; I was apparently the only one wearing a mask that met health agency requirements.When I got to check out, I was directed to a self checkout terminal with no scanner, so I had to go back and wait in line.And the city has had the second exit blocked off and has been obstructing the main entrance for ~2 years now.If OSH says they have what youre looking for in stock, go there instead, it will be in stock.

Review №97

2023-01-19 20:57:22

No service, no help, long lines. Self checkout sucks. 200 handicap parking spaces for 2 taken so we can park 100 yards out to load up. Its just a bad look, all around HD!!

Review №98

2022-07-18 02:28:03

Good collection of all house and professional item. Products are bit expensive but belongs to very good brand and quality which will last longer than other cheap products you usually get in some other store. Some of the collections will make to wake up the DIY side of yourself.Also they have good enjoyable varieties of plants and garden accessories.

Review №99

2021-01-05 07:10:14

The only reason I gave them 1 star is that there is no way to give zero stars. I made six visits to get shades installed, and still havent succeeded yet. Their staffs are so quick in hooking you up, with sweet promise, oh of course, well install it right after you purchased the shades. And once you pay, they became indifferent. Literally the lady said, after I waited for a week for the installation scheduling call, Oh you only waited for a week though. To note, its not waiting for installation, but for scheduling the installation. Ill avoid them at all cost.

Review №100

2024-03-06 22:20:37

Paint department staff service leaves a lot to be desired

Review №101

2022-06-07 22:03:49

Had to stand around for 30 minutes waiting for someone to assist me in getting a ring video battery and they didnt have it .. Waiting for someone to unlock the display brought this review to a 2 star.. I just ordered it through Amazon.. No wonder Amazon is so successful.. Ill check Amazon first, next time.

Review №102

2024-01-02 03:28:21

Great help from Debra checking out, helping me with my houseplants!

Review №103

2023-01-24 09:40:33

Fairly big and well stocked Home Depot. I went an hour before close and they were restocking so it was a bit messy and some aisles were blocked off but I found what I needed an then some.

Review №104

2017-05-01 01:30:14

Amazing staff, very helpful and kind. They answer all the questions with so much patience and due diligence that I was floored. Planning to buy washer, dryer, and refrigerator from them very soon and I am sure they will have best deals in town. Because of their helpful staff, I am sure they will have best customer service in town.Thank you so much for doing an amazing job.

Review №105

2022-11-26 04:10:43

This review is specifically for the awesome gentleman by the name of Anthony who helped us pick out a Christmas tree. He was extremely knowledgeable about the different Christmas trees and patiently helped us through the process.

Review №106

2022-05-14 18:29:21

I dont think this store cares about customer service. I went to return an item without my receipt. The person behind the register told me it was no longer their policy to give store credit, or to look up the transaction with the credit card I used. Very disappointed. Ive been doing business with them over 10 years and now Im going to Lowes.

Review №107

2018-07-17 02:07:05

There are two particular persons that I am very impressed with their services. If you need to get an appliance at Sunnyvale Home Depot, you should talk to a guy named Mike (an older guy) in that department. This guy stayed more than an hour after the store closed to place my order and another customer behind me. He followed through my order two times to make sure that it was totally complete. The second person is named Angel (I think she is a customer desk lead.) When the delivery company called me 30 minutes before end of a day that it could not deliver my refrigerator for next day, I was so pissed. She helped me for an hour to work through many different departments to get a compensation.

Review №108

2021-04-08 20:54:51

Not a great visit for me. The cashier in the gardening department was having a conversation about how she didnt like vaccines, and how Chinese people were reinfecting Italy. I excused the conversation, because the other customer seemed to be trying to brush it off, and honestly it was none of my business. An older gentleman walked towards her register which finally had her head that way. She was extremely polite and engaging with him, but this completely changed when I get to the register. The lady didnt even say the word hello. I was looked at as if I was bothering her. As I left, I heard her engaging an older lady with the same politeness that the previous gentleman had received. You should send people in their 30s to secret shop this woman, unless your standard is to discourage younger people (30 isnt too young), to shop there. At the very least she shouldnt have those conversations so loud at work, and she should say hello.

Review №109

2024-01-07 21:46:31

Best place to get a Xmas tree for a good price!

Review №110

2020-07-13 06:37:32

I usually find what I need. If I cant, there is usually an employee that can help. Its just that every time I go in there, it feels kind of depressing. Sure, most are in a hurry to get in and out, but its sad that the employees look so miserable, and they are, thanks to the poor, overbearing big-corporation management style that pours down upon them. The corporations unreasonable, excessive demands on its managers rains down upon its base employees. The customer comes first? Wrong, efficiency/work flow statistics, and money come first. Employees are told to not do a good and through job. They are instructed to just get it done fast and dirty so the store stats look good in the reports to the district bosses. No pride allowed in job well done here! They are even told to avoid helping customers because it makes the daily efficiency stats go down. I know, I worked in a similar environment at Lowes. Its mind boggling. What happened to, a good employee is a happy employee, who makes the customer happy, who most likely will come back and happily spend more money? I could go on, but I fear I may be approaching a character limit of sorts. All Im saying in this segment is, try to give the employees a little break. Misery is forced upon them. Its not all their fault:)Mostly because this is too long, and a bit off the beaten path of a typical comment, I would understand if this does not get published. Nevertheless, to whom it may concern, I enjoyed writing it:) Cheers

Review №111

2018-09-01 02:01:04

This Home Depot is great the people are super nice and helpful. They were able to track down one little part that I needed. He walked right to the designated section found exactly what I needed. Every time I come here it’s an enjoyable experience. I think next time I’ll bring my friend to share the enjoyment that I have coming to this Home Depot. I think that the best Home Depot in the bay area Hass to be this one. Even the guy who help me whose name was Joe was a great person and a great persona. He talked about how this was his first real job. And that he was great for to have a job. And to help the customers just like me if I little parts that I needed. Next time I’ll come I hope I’ve see my friend Joe again thanks bye

Review №112

2022-07-06 20:49:06

Bought doors, Lowes used a contractor LARSON to install. They broke immediately. Tried getting ahold of Lowes, finally got thru the red tape. They said theyd have Larson contact me. NEVER HAPPENED so I called back. They said the warranty expired and would only sell me parts to install myself.

Review №113

2014-03-20 17:43:41

This Home Depot is pretty typical of the chain. We recently bought a fridge there and the employee we worked with made sure we got every discount available while maintaining a friendly and helpful demeanor (despite one of her co-workers being decidedly unprofessional). Ive never had issues with checking stock online and picking up in store or anything and the employees are generally very helpful, though as with any store this size its sometimes hard to find someone who is available to answer questions.

Review №114

2020-09-01 05:08:30

Everything you need under one roof. I particularly like their wide collection of lighting systems.The reason for 4 star and not a 5 star is because its really hard to find what you need without store assistance. They do have specialist assistants for each department but you have to wait to talk to them during peak hours. The other area is the play nursery has good collection of cacti, flowering plants, patio pots and home garden herbs. The staff are very friendly . Its great place if you exactly know what you need

Review №115

2021-09-10 22:52:58

The worst people ever! Irresponsible, not responsive, not knowledgeable, with surprisingly incorrect information that they’d give you.The salesperson gave me a two-week window for simple closet doors and I specifically asked him whether that’s going to happen, and he assured me and said yes!!Now, we are three weeks past that time and not even an update on the status of my order and every time the excuse is COVID! After 1.5 years into pandemic, they haven’t updated their system, and neither trained their staff in informing the customers. They claim to be understaffed; okay fix it; pay more & hire! You’re running a business and have already increased the prices a lot!!Be careful and don’t be fooled by their reps because they only want to get your order, after that no service…

Review №116

2017-02-22 22:33:42

Excellent and helpful staff! With yesterdays massive amounts of rain, we urgently needed something to stop the water from coming under the doors. I called Sunnyvales Home Depot at 8:40pm (when they close at 9pm!!) and they suggested what product could help us out. They were nice enough to hold it for us, keep their doors open for us a few minutes past closing time, and help us carry the stuff out to the car. Thank you for top service!

Review №117

2020-07-03 18:17:34

Its another home depot - I guess they are overrun these days with folks staying indoors. Have a good assortment of home improvement stuff - we go for the plants and gardening stuff mostly. Off late the stock has dwindled and not sure how often theyre able to replenish so havent been able to get some of the things we went for. Ample parking.

Review №118

2021-04-13 05:08:50

People visit this home depot location because its the closest one, not because it has particularly good selection. The staff is entirely unhelpful, so come knowledgable about what you want to do. Simple things like finding a specific light bulb are either impossible to get staff help with, or they take forever to do it.

Review №119

2021-05-22 16:55:18

We recently purchased 4 major appliances at this HD, and I wanted to recognize the AMAZING support by Cathleen and Rich in the appliances dept. From the moment we walked up to them with questions, to the in-store ordering process, and all the way to ensuring we got the best in everything, the 2 of them went above and beyond to deliver incredible support and customer service. They made the process seamless and low-stress. Cathleen and Rich are an asset to this company.If you’re looking to buy new appliances, ask for them! Thanks again, Cathleen and Rich! :)

Review №120

2019-07-09 17:53:20

Very bad experience by buying carpets & installation service from this store . Initially, they never answer the phones. When I purchased the carpets I was informed by sales associate that installation time frame is 2-3 weeks which was changed to 4 weeks by the installer after 2 weeks from purchase time . Target property is rental & Im contracted with tenant so one week could cause me money damages by not making the property ready to move in. I called many times( no answer) & finally by the help of corporate I could get a hold of Gloria ( store MGR) who made a few promises to follow up on this & calling me back which she never did. This is the last time I buy any services from home depot .

Review №121

2019-02-20 01:22:08

At 2:30 in the afternoon of the 18th, I was going to make a small purchase. There was a long line waiting for self-checkout and one manned register with another long line. Apparently, management couldnt be bothered about providing decent customer service. So, I set down my item & left, went home and ordered it online.

Review №122

2020-05-07 22:54:37

Where to start... curbside pick up is a joke. You are better off to go in the store buy what you need, pay and leave. I am Writing this review from my car while waiting for my item. I arrived at 3pm and was the only one in the curbside pick up location, they got my ordered and said will be right out. It has now been 55 min and nothing yet. I have been waiting here for 55 min and I think it might be longer. This is crazy insane amount of time to be waiting for 1 item. I learned my lesson go lot Lowe’s or if I need anything from the Home Depot I will get out of my car and get it myself. I am beyond frustrated with this service that is suppose to make your life easy yet it’s disfuncional.

Review №123

2017-06-30 13:41:30

This Home Depot has poor service and the layout is not intuitive. I would not recommend going here. Even when I placed an online order for pick up, I had to call to find out what happened which then got them to pick the order and they gave me 2 wrong parts. I am beyond upset with the service in store. Their return line takes longer than usual. And if you ask for help, they only point you to the aisle, no help in actually finding the right part or discussing the project we are trying to do.

Review №124

2022-06-10 03:49:18

Done away with cashiers for the self checkout. Walked out on a couple hundred dollar purchase because the self checkout was messed up. Left everything at the register and went up the street to Ace. Sadly minimum staff with 1 in 10 knowing anything. You get what you pay for!

Review №125

2016-08-07 05:09:18

I have been shopping some small items from this store for last couple of years and got good experience with it; but tonight, when I came to buy a toilet valve seal because my toilet water leaked and I did not know much about that at first; I came to the store and asked two staffs who tried to move some stuffs; I explained it to them what problem I had and one asked the other younger guy to help but he wrongly pointed something totally different to me; he should pay attention to my explanation and he can easily help me out; either he did not have the knowledge or he did not want to really help. I had to leave the store to a nearby Lowes store and easily found out what I needed - a rubber seal for valve there. I am thinking I should come to Lowes in the future all I need.

Review №126

2022-10-15 15:30:23

Wants a deep 22 mm socket. The app said one in stock. Came in and found the only 1 on the shelf. Paid less than Amazon wanted for a similar lower quality.

Review №127

2022-07-04 19:42:53

At their appliances section on 4th of July!!! They are hopeless. The person running the show just told one customer to order online! Im third in line and she called up front desk asking send anyone to help. Meanwhile two people are using one of the computers and said they are not from appliances!!! Its a festival.

Review №128

2017-09-08 03:38:20

Been here hundreds of times. Usually possible to find an employee to answer questions. We bought our countertops here. That went well. Prices are always reasonable compared to competition. You do need to sort if you want the good lumber. Overall, I recommend it.

Review №129

2019-03-31 21:47:25

It’s ok. Most people are helpful but often I’m left standing at the wood cutting station or garden station without help. Today specifically I couldn’t find a flat bed cart and anyone I asked shrugged or waved to another direction that had nothing. So when I went to check out with my 20+ bricks and 9 bags of soil I had to load and unload my cart for the cashier who was also unhelpful. I’m not asking them to lift my load- but they could call on the phone for a flat cart location for me to go get or even just HOLD THE CART so it’s not rolling away from me in line instead of signing with how long it takes me to load and unload it for them.

Review №130

2022-06-24 23:46:24

Absolutely the worst HD. I usually go to Santa Clara, GE, or Hillsdale, but what I needed was only here. Saw about six workers walk right past me and ignore my request for help. I saw one team member walking up the lower aisle, made eye contact, then she quickly moved over to the next aisle to walk past me and my excuse me requests. Finally, went to the front and asked someone and they walkie talkie in requesting help to the aisle I was in. No one showed up.

Review №131

2020-05-25 20:52:46

I paid for order at 2 p.m. on Sunday, then by 1 p.m. on Monday they were so disorganized in the line was so long that it wasnt even worth paying for anything online. Curbside nothing they do not have such a convenience. Lowes and a bit more money is well worth the service and the visit.

Review №132

2020-02-28 03:27:17

You pay $50 for someone to come to your house to give an estimate for flooring installation on Monday. You are promised someone will call you back by Wednesday to give you a time to be home in Friday.On Wednesday and on Thursday, you still haven’t received any calls.On Thursday evening, you call Home Depot and is put on hold for 15 minutes for someone to tell you that there is no one at the flooring department available as someone called sick.Home Depot doesn’t care about his customers.I’d recommend anyone to avoid this Home depot.This is not how you treat your customers. Please train your employees better so they know how to answer to their customers questions and concerns.This is unacceptable.

Review №133

2020-01-25 22:41:30

Everyone knows about home depot. One stop place for all your home making needs. Be it infrastructure or garden, they have it all. Better than any other place when you get the tools or gardening stuff. I also like the food truck tjat sits outside the store. Staffs are super helpful and courteous. I definitely recommend it to everyone. Check process is also fairly straightforward

Review №134

2020-08-04 22:03:38

Staff are generally pretty helpful here. I also lost an item off my cart on my way to my car recently without noticing and they kindly replaced it is their expense. Overall I’ve had a positive experience at this storeThis is in contrast to the East Palo Alto store where I get mixed-to-bad service. When given the choice, this is my go to store.

Review №135

2021-11-18 03:36:37

Biggest stock of home supplies, hardware, lumber, tools in the area. So even in the rare case when they dont have a specific item, theres usually something else you need to get too so the trip isnt wasted. Good prices.

Review №136

2020-06-14 19:32:06

Tried their curbside pickup for buying a TV mount and highly recommend it. More about my experience below:I placed an order through the website requesting curbside pickup. I was provided an order number and a link to provide details for logistics. After I parked the car in the curbside pickup spot - I shared the parking spot and car details at the link. About 10 min later, the store employee got my order out to my car.

Review №137

2018-04-28 20:15:42

Spent 45 minutes trying to buy a grill with delivery and set-up. Got sent to 3 different desks and 4 different people. All the employees seemed bewildered by their own systems. Tried to askfor a manager and waited 10 minutes. They never showed up. Finally gave up, got my money back, and bought it on Amazon for cheaper with free delivery and set-up.

Review №138

2018-03-23 23:46:45

The worse service you can find. Called them 2 times in the past already and theyve just put me on hold over the phone for the longest time. They do not have enough people or the first person whom picked up the phone were simply just blowing their customers off. I know when business calls have recordings letting you know that your calls mean important to them, whatever you say during the call even while on hold are being recorded. And, during this second call being placed on hold for VERY LONG time, after I said over the phone that they are not doing their job and blowing me off over the phone, then the same customer service agent who first agreed to help me immediately picked up the phone again after hearing what I said. Their service is terrible. They cannot just claim serving us is important to them when what they do is putting their customers on hold for a LONG TIME and asking customers to wait and hence waste customers time. If they are busy, at least let us know theyll call us back or ask us to call them back. Homedepot needs better customer service representatives or at least more people to serve their customers. It is clear that Customer Service is NOT important to them at all and they are misleading their customers all the time with jibberish. They just wasted a big business from me. I was looking to buy man made grass from them which wouldve brought them large amounts of money both for product and for installation.

Review №139

2019-11-03 05:19:16

Pretty good store and surprisingly they have actual humans to help you find certain items in the store or if you have trouble with the self checkout registers. I felt bad interrupting a worker who was about to restock some items and he was friendly enough to patiently cut some wooden dowels for me.

Review №140

2019-12-07 23:08:28

I went there to pick up an order online. It took 45 minutes to retrieve the item. What is worst is the attitude of the cashier. She was literally staying there doing nothing. When I inquire about my order after 30 minutes, she became very impatient and yelled at me. What a rude person. Maybe she was ending her shift since its afternoon? Not sure, but I will do business with Lowes in the future. Byebye Home depot

Review №141

2022-05-19 20:13:47

Seems like they lost most knowledgeable employees. Not that I blame them, but its like they keep their heads down and avoid shoppers. Corporate needs to get a clue... Minimum wage gets what they pay for!

Review №142

2019-06-09 03:00:04

The only reason I’m giving 5 stars so the corporate know that they have a good mangers thereCame in after work to get a folding table for my party at home. One of the stuff who also was helping me get a copy of my keys told me where can I find the table at. So went and got one however ones I got to the self check the price was different then what I originally saw so I ask the person Who was there why is it different. He asked me to go take a picture of the serial number from where I pick it up. Took first picture wasn’t clear enough my bad so he asked if I can take another picture so I took and when he I like it in the serial number it seems that the one I got was the 6ft and the price I saw was for the 4ft but there wasn’t anything there besides the one I got so I told him can I get the 4ft then he goes go find it. That’s when I lost it he made me go twos and get a picture for the serial number and now he’s telling me to go find something not there. I asked to speak to the manger. Omar the manger at that time came and I told him what happened he right the way do what a really manger do. Acknowledge the problem fix the problem. I really appreciate the customer service Omar

Review №143

2022-05-30 00:26:47

The place has all the things one needs for a DIY home project. The staff are pretty helpful. There are lots of options for each category. There is also lots of parking available. Their return policy is also good.

Review №144

2021-01-25 20:32:21

Definitely the go-to place for my garden stuff. I practically find everything that I search on Amazon. You also get great assistance if you are looking for some advice for your garden! Definitely been a great experience in growing my garden!

Review №145

2019-12-12 20:46:34

Ordered a ladder online said it was ready for pick up, got in a very long line. Was only one person working and she was really busy, another guy showed up and took about 10min to put his apron on it was not on the hour or half so he was working when he finally did start to help we were next was told the ladder was in a holding place in the back would take 10 to 15 min to get, there was no other help for up front and the other girl went outside to help someone and the line was starting to yell get help literally yell...lol he said he did call for help where was management lots of workers milling a round not really doing anything..I am handicapped so no really option to get ladder myself...store or acting manager should have been down to clean up this mess or at least helped returns and pick up need to be redesigned

Review №146

2020-06-11 14:18:13

Very difficult to find help at any Home Depot location, including this one. We dread going to Home Depot., We know, if we go, we will spend over an hour. Theyve shifted to more self check-out which takes longer and is less efficient. Customers should be careful before hiring the workers who stand outside. Some contractors hire the workers standing outside the store as well. There is a worker at this location (stands in the parking lot area) and the one on DeAnza that is skilled at remodeling bathrooms and kitchens amongst other things but he is an addict. I had him in my home, and experienced irrational behavior. Mid way through the project, he didnt return. Contractors who hire these people who stand outside, perhaps dont know their background.

Review №147

2016-06-13 16:33:31

Its a warehouse store with all that comes with that, but I like the tool selection and prices. Its OK for basic raw materials. Youll have to hit specialty stores for some more specific needs or higher quality wood. Employee expertise is not good, but I wouldnt expect it to be at a warehouse store.

Review №148

2016-04-19 19:28:53

This place has a huge selection for your home improvement needs.I came for a clothing rack and found myself in a closet section but unable to find any racks. It was impossible to find anyone to ask for help, but an employee finally walked by. Upon asking for help finding said rack, she quickly told me she did not work in the department but will find someone to help me, before disappearing just ask quickly. I waited for a good 15 minutes wandering up and down the aisle before giving up.The store itself and its selection isnt bad, but for a store of its size, the lack of service was aggrevating.

Review №149

2024-06-24 22:51:54

Find everything you need for building or repair.

Review №150

2023-08-11 13:50:56

Training and hiring folks with special needs whom were more helpful than many of the other staff in locations nearest me! Love you guys for this!

Review №151

2018-12-02 00:27:51

The driveway entrance at the front of the store should have speed bumps, because people come speeding into the parking lot- where people are walking to and from the front doors.Also, the Pro Parking wasnt as clearly marked as Santa Clara.Also, the Pick Up Desk was chaos. The employees stood about, looking at the customers grouping in front of them, but without offering assistance to the customers in front of them. There is no line marked out, so customers were cutting, by going straight to the desk and flagging an employee down behind the desk, meanwhile other customers stand in a line, waiting for a free employee to signal their readiness to take the next customer.At least I can say that the employees were very nice when they were helping me.

Review №152

2019-01-20 23:55:31

Good store but dont waste your time wandering the aisles looking for stuff; just ask someone in an orange apron.Also dont order stuff online and pick it up here. My item took weeks to get to the store and now Im standing here waiting because the person who may know how to find it is on break.

Review №153

2019-02-18 19:41:11

Everything seems to move slowly at this store, and they never have quite what you need in stock. Its not terrible, but there is a Lowes down the street that is far better-run. Unless you need to go to Home Depot, youll be happier to avoid this location.

Review №154

2020-08-16 00:01:56

Mid morning and mid afternoon seems best if you need someone to help. The reps at the tools and hardware section seems very experienced. I showed one a stripped screw from a chair and he could tell right away the size and threading.

Review №155

2022-03-13 14:45:03

I needed help with hardware. So i approached a group of 3 women huddled up talking. One of the young ladies looked at the bolt then looked for the nearest guy and told him to go look for it. Then she went back to the group and continued talking. Some customer service here. -___- the girls name was Lali i believe. The older gentleman (Honorio i think) was very helpful but unfortunately there was no more of the hardware i needed. As we were leaving the store the group of girls were still talking doing nothing.

Review №156

2020-02-20 21:05:57

This is the only Home Depot in the area that doesnt accept my military discharge papers plus ID as proof of military service. The manager refused to offer the discount.I shop at Home Depot all the time, but not this one, not anymore. Ill drive to the Santa Clara store.

Review №157

2019-04-01 17:15:33

The best place to go for this type of store, they always have knowledgeable and helpful associates available even though you have to wait a few minutes sometimes. Still WAY better than Lowes - and thanks to Lowes closing all of the Orchard Supply stores, we are stuck with these two options.

Review №158

2019-06-18 15:11:20

This store is notorious for terrible customer service. I am a contractor for NASA and I no longer want my guys using this store. They take forever and delay my men. They never have online sales ready, they make the guys sit and wait. The manager Yasenia is never available, always in a meeting and Eric the assistant manager just apologizes but never fixes the problem. I had an appointment with the flooring department and the woman made me wait 2 hours for help. Im directing my guys to go to the East Palo Alto store, or better yet, Lowes.

Review №159

2016-04-27 02:17:16

Omg they are super unfriendly and unhelpful. I went to buy paint, something Im not familiar with. The staff said that it was $50 in a serious manner, then said, oh Im just kidding. I didnt understand how to get the right paint can to match the color and texture I want, and staff was condescending instead of helpful. Now that I understand they mix it for me, its obvious. At checkout, I was told I could checkout at customer service. When I went there they confirmed so, but ignored me for a few minutes without so much as an acknowledgement Im waiting for someone to help me.

Review №160

2017-08-29 02:34:15

Customer service at the paint counter is terrible. First employee just walked away and said Im sorry, leaving me alone for several minutes before I had to go ask for help. Second employee was curt, third employee to help me was literally having a phone conversation as she assisted me.One register open, long line. At least the store is clean and well stocked.

Review №161

2021-04-27 20:06:36

DONT TURST THEM!I ordered some wood floor. When we set the order, they said it’ll be arrive in 2 weeks. After 2 weeks, when we check the order status, they said it needs 1 more week. They said the 2 weeks are ESTIMATED DELIVERY DATE. They don’t have any responsibility to that. They start playing wording games about “ESTIMATED DATE”. They refuse to cancel the order and still charge penalty for refund.

Review №162

2022-03-27 22:09:55

Super limited truck rental options here, otherwise decent selection of everything. The staff are very helpful! They helped me get a grill into a rental truck late at night so I could get it home.

Review №163

2021-01-25 20:49:57

Update: Eventually, after multiple attempts I was able to get hold of a person that was able to help.Do not order at this store, you will regret you did and if you do receive your order you will wait months.I made the mistake to order windows at this HD and after they were over a month late I called just to be hung up upon or placed on hold until I gave up (>20min). This store just does not have it together!Again, I am only rating this specific store. I have not had similar issues at the Bollinger HD in Cupertino. This review is specific for the Kifer HD.

Review №164

2020-02-15 05:11:08

No one to help in large appliance area. Customer service man did get the manager for me & he said I could only get the info I wanted by placing an order but not completing it & thats what the person there at Home Depot would do. Frankly I think he should have done it instead of all the warnings he was giving about ordering, accepting, & problems I would have if something was wrong & I wanted to return. Therefore I will not be getting my dryer through them even though the cost was a little less than other places.

Review №165

2020-06-01 01:50:12

The curbside pickup has no people outside to meet you. I had to go into the customer service line after waiting 15 minutes after tapping “I am here” on the order. Inside I noticed most of the employees wearing masks incorrectly, exposing their noses or nose and mouth. The customer service line is set up such that employees walk closely past customers constantly to get to computers and items. I would not come back until after Covid.

Review №166

2015-03-02 01:23:52

Most if not all of my experiences have been good at this store. True that some of the staff is above par and some... not so much, but its like that everywhere in our world today so dont be that surprised if things go a little south on the first try. It all depends on who, when and where. Be patient and if one associate is not that helpful, another one will be. I would like to give praises to Stan, who is very, very helpful and knows hardware like no other. Seek him out and you will get first rate, grade A help and service each and every time. Cheers

Review №167

2018-09-07 05:02:13

On this day, home depot did a great job. I walked in to look for help and I saw a Filipino gentleman at the self-checkout and ask him where the concrete was. He pulled out his phone and checked and said I would find it on aisle 28. Because I was in a hurry and ran out of concrete this was a big help for me. Thank you

Review №168

2019-07-12 21:27:14

The Worst Customer Service. Cant get any help in the store. Waited at door counter for over 30 mins when told someone would be back in 10 mins, but employee never showed up. Left a contact number, but never got a call back. Ive been on hold for 38 mins waiting to see if my blind order is in and I think they forgot about me. In-fact my husband just decided to drive there while Im on hold. Its been months since Ive been waiting for my blinds.

Review №169

2018-02-08 04:15:57

Do not shop from this store! Very rude and unhelpful associates and managers specially in the doors department. Worst purchase experience I ever had. The associate working at doors department ripped us off by making us custom order a standard size patio door from Milgard which took more than 4 weeks to deliver, and it wasnt even the right one!! After 8 weeks they still have not delivered the right door to us, so we had go ahead and buy another door from Lowes to make it to our inspection appointment. Now the store manager would not even take back the wrong door and refund our money. Flushed $1000 down the drain, wasted 8 weeks for a door that I had to purchase again for $400.Most chaotic store ever seen!!!

Review №170

2023-12-11 15:46:28

Best store to buy all you need for DIY projects.

Review №171

2018-10-29 23:12:27

Aggressively pushing the Home Depot credit card with misleading claims!The clerks were promoting discounts to everybody, without disclosing that the so called “Home Depot card” is in fact a credit card and not a loyalty card. The agent was super pushy and tricked me into opening one (when I did NOT want to), and did not give me any explanation or chance to understand what was happening.This is VERY VERY bad practice, and Home Depot managers should be ashamed of this!

Review №172

2019-09-13 22:31:06

Very good service for returns. Employees are polite and helpful! Particularly thanks to Emily for helping with my returns! I will absolutely come back to this Home Depot for future purchases!

Review №173

2021-05-15 18:27:19

In general, I like visiting this very large store.This last time I had a really nice associate help me find what I need...I gave 4 stars because the service of the staff is inconsistent.Perhaps there are issues with staffing.... But for the most part I like this store.

Review №174

2016-01-14 06:14:02

This is a typical Home Depot store. Friendly (though not necessarily highly knowledgeable staff, similar to other Home Depots). There is a good selection of everything home-improvement related, as you would expect. The parking situation can be a little difficult during the weekends, though it is rare that you fail to find parking at all.

Review №175

2020-05-17 20:20:15

I asked 5 people for help and if youre picking up something curbside thats very heavy, this location does not give the employees to handle the sheer volume of business right now. I asked some employees and they said Home Depot has not given any raises for the insane amount of traffic this location gets. They are overworked and risking their lives in order to pay rent and eat. Why is Home Depot not making financial sacrifices for the good of their employees. These workers are working above and beyond and for what? The same pay pre-covid? So privileged people like me can build a flower bed in my yard? This is insane, our unfair class system at work.

Review №176

2020-08-05 23:49:48

VERY VERY RUDE.Went in store to ask about availability of sod for a lawn, and was only given vague and dismissive answers until the employee left entirely. Then I called the store about it because their website had conflicting information on it, and after being put on hold for 10 Actual minutes we were told she would run to ask someone and was subsequently hung up on. I then had my sister call about the sod again a few minutes later and after another 16 minutes of holding, she asked, “do you have sod available for pick up tomorrow?” And was met with “let me see” *click*.Never before have I seen more blatantly untrained, unknowledgeable, and downright rude customer service in my life. If you don’t know exactly what you’re looking for and exactly where to find it, do yourself a favor and avoid this store like the plague.

Review №177

2013-08-15 02:50:12

I had very bad experience with the paint department in Sunnyvale Home Depot today.My contractor bought two 1-gallon bottles of paint of the same color. Surprisingly when he finished the first bottle and opened the second one, he found that the colors are actually quite different.He brought the two bottles to the store and checked whats going on. The guy who made the bottle could not generate the color of the used bottle. He was able to make the one same as the remaining one though. This means, all the contractor work has been wasted, as we have to repaint with the new color. To our bigger surprise, the guy refused to admit it was his problem, so did his female manager (the woman I talked to later on in the afternoon). He said he can make us new bottles but wanted to charge us for the new ones! My contractor speaks very little English and got quite angry and called me.So I was in store in the afternoon. On seeing me carrying the two bottles, a woman, who claimed to be the manager of the paint department, asked me why I was there. She was assuming things are settled, and the fault is on our side. I explained clearly what was going on, but then woman said that my contractor admitted he messed up the color himself. She said we bought multiple bottles and there happened to be two colors, and we faked the tag with the bottle and wanted to get free paint! I really admire her imagination but commented calmly that it was not the case. How can my contractor, who knows little English, explained so complicated things. Also, we only bought two bottles of paint throughout the entire re-modelling. I was quite annoyed and asked to talk to her manager. She said all the managers were having a meeting at that time, and no one was able to come and talk to me. I said I would wait until people show up. She seems got worried and finally agreed to refund us for one bottle, but still claimed it was not their fault. I did not have too much time, so had to accept the compromise. The moment the woman received the bottle, she swiped off the color label on the it. Now I fully understood she knew it was their fault, and wanted to kill the evidence immediately.I would never go to that place and buy any paint in the future, and share my experience with all my friends.

Review №178

2020-06-29 08:58:44

Had been to Garden center. Definitely recommend compared to other Home Depot location. Variety and quality of plants was really good. We had been to another location as well, but this location had better and healthier options.

Review №179

2023-02-01 01:14:04

Man, there is hardly anything in here I went to Lowes in Sunnyvale, I need Peat MossUp date 1/31/2023I needed mask, N95 by 3M. I found them on aisle 5. I did self check out, no issues. In and out in less than 5 mins.

Review №180

2021-08-18 21:40:49

I got 2 (different) duplicate keys made. Ordinary ones for dead bolt. Asked an associate to help with their Hillman key service (not the self-service kiosk). None of the keys worked. I then went to Walmart next day and both keys worked from their kiosk. So disappointing that Home Depot associate couldnt cut proper keys and wasted my money and time.

Review №181

2021-04-18 16:44:39

The main problem at this time is all the construction near the store. Parking is limited as a big chunk of the lot is roped off. Other than that its a decent home depot, not as chaotic as some of the other stores.

Review №182

2019-10-13 19:56:10

I picked up my online order for a window screen, never used and decided to return it later. It was not until then that I found the product that I picked earlier was a used and return.Of course they declined my return and accusing me for scamming. And they would never acknowledge their own mistake.Oh well, what an experience!

Review №183

2024-02-15 20:51:50

Good place to find hardware equipments

Review №184

2017-06-25 23:21:28

Great for contactors not so much for the home shopper. Customer service is pleasant. Buyer beware - if you buy something online ant return it in store for store credit, you cant use that money online NOR can you use that store credit to purchase a Home Depot gift card that you can use online. NOR can you use that store credit to customer service order you something to be shipped to the store. Its my understanding that Home Depot operated their own online store, it is unclear what the distinction is.

Review №185

2015-01-23 04:27:47

Lazy, unhelpful staff.I drove 16 miles to this store because the website indicated it had the the pet version of the dyson vacuum I was looking for at a price competitive with Costco. I normally wouldnt purchase a vacuum at home depot, but as a veteran, the 10% veterans discount would make it worth it... or so I thought.I got there and the vacuum wasnt there. After spending 15 minutes trying to flag down an employee, they confirmed there were 2 in stock but one of those was probably counting the display model and the other one was probably still on the truck and they wouldnt unpack it until after the store closed for the night. I asked if they would be willing to sell me the display model and they said no. I said I would really like to purchase it tonight since I drove out of my way for this specific model. would they be willing to check the truck? Nope. I said ok I guess I will take my money elsewhere.Congrats Home Depot, you just turned down $450 in sales because you are too lazy to even LOOK!

Review №186

2018-06-24 05:35:50

So I went to my local HD looking for a power tool. I couldnt find it myself, so I checked their website site for it. The web site said they had one left. So I bought it online. They said I could pick it up in the store I was in! I walked to the Service desk and showed them the order. They said come back in about ten minutes. I walked around the store and came back in ten minutes. There was my power tool! After signing for it I picked it up and walked out!That was the fastest online order I have ever made!!!Good job HD!

Review №187

2018-10-10 04:05:15

Super helpful staff. Always willing to help. If you need extra stuff thats on a pallet just make sure you ask for it as soon as you walk in. Ive waited 1 hr before stock was brought down from the racks with a lift.

Review №188

2019-04-18 02:13:35

Zero star was not an option hence couldn’t go lower.Bought a Samsung Washer-Dryer (brand new) with all the paraphernalia. Was delivered on time but the dryer didn’t work from the first moment the delivery guys plugged it in.The delivery guys blamed it on our supply. We just had moved into the house that we just bought so we weren’t sure. Surprisingly - for an electrical appliance they didn’t have a multimeter so we couldn’t check that.24 hrs later after buying a multimeter - we found out there is nothing wrong with our supply.Called appliances delivery hotline and scheduled appointment. A guy came in 4 days after the complaint was lodged. Changed the control panel and it worked.The whole customer experience with Home Depot has been frustrating.When called they literally said “We are just store front”; the delivery & installation guys said “We just deliver” while Samsung’s customer care seems to redirect & redirect & redirect until you get frustrated and finally hang up.This type of ordeal proves a point why stores like HD are struggling to survive and Amazon is ruling the world.

Review №189

2020-01-10 09:21:34

Its one of the best home store you can visit for all your home needs. Be it be hardware, tools, mops, glues and what else means anything. You can also find indoor/ outdoor artificial and a fine collection of natural plants. Must visit a place!

Review №190

2013-11-19 21:21:27

As a new home owner, I finally understand and appreciate Home Depot. Also, as someone who loves DIY projects, this is pretty much the playground of my dreams.I have found the staff incredibly helpful and friendly. I come in with questions about anything and everything relating to my home, and I always come out satisfied and a little poorer. :)This home depot is definitely my go-to for DIY home projects!

Review №191

2021-01-22 09:35:22

Good place to get all your hardware stuff,this time I wanted to buy UV light bulbs so I can place it around my house to kill any virus in the air but no luck so will have to buy online !! Otherwise Home Depot has all my hardware needs !!

Review №192

2020-12-31 23:07:57

Home depot provides free delivery for lots items now，even some cheap ones. check before you go to the store. for the items only could get in store，there is only one door open to enter and the other for exit. lots of desks open for self service but only for items with barcode on it.

Review №193

2023-06-03 21:53:34

Dont pay for their installation service.Their contractor dropped off the appliance but refused to complete the installation.Ive been to the store 4 times seeking a refund for the installation and they still cannot figure out how to issue a refund for the installation charge.

Review №194

2023-03-26 07:50:40

Great staff and store has many stocked items. They don’t take Apple Pay !! Take your physical card

Review №195

2019-11-06 18:23:00

The Mexican with the light skin who works with the forks lifts in the back with a beard was harassing me because i left through the back door when there is no sign saying that we cant leave through the back door. he was following me and was cursing me out. he needs to be reprehended or even let go of by the company. he better be careful who he talks to like that. he wanted to grab me and make sure i listen to him and leave through the front doors. he needs to actually work and focus on work instead of harassing and cursing me out. im just a customer who didnt know.

Review №196

2020-06-10 19:48:05

5 stars for two workers who care, I did wait sometime for the electrical person to show and open the tool gate, he she was no where to be found, a lady from appliances and the lift guy, jump to help after they saw I was about 40 minutes waiting to spend money. My 5 stars go to those two workers.

Review №197

2018-06-18 19:02:22

Expected this location to stock the same items as my local HD. It was lacking in choice and quantity compared to to the location around the corner from me. Possibly good for small or the most common jobs but I will most likely not return unless necessary. Friendly staff.

Review №198

2020-08-09 00:45:32

Store staff were very helpful. I was happy with how the store is handling COVID-19. Not only are they sanitizing the carts but sanitizing peoples hands when they walk in.

Review №199

2019-07-06 21:43:07

What a joke, needed a tap, well you dont have it and the clown in that dept is indifferent when I asked for help. Also recording customers binging to draw their attention to your cameras showing your being taped, if you had help and staffed that department better you would not offen you customers. Keep your taping system I wont be back online works for me