The Computer Factory in San Marcos

Review №1

2021-03-31 03:53:29

Amazing how quickly Computer Factory recovered my computer from a crash. Derrick also miraculously got Windows 10 to update to 20H2 – been frustratingly trying to get this accomplished for six months. We were so pleased that my husband, who usually builds our computers, had Derek rebuild his current one. Used great components and speed is incredible. We made some stupid mistakes at home re-installing and Derek was so patient, helpful and kind in assisting us. We are so grateful for their wonderful service and highly recommend!!

Review №2

2023-02-27 18:42:12

It is really unfortunate to have to write this review, but we feel disappointed after many years of loyal patronage.About 6 months ago, we made major and expensive upgrades to a desktop PC through The Computer Factory, including the installation of a new operating system, installed improved RAM, and a replacement and upgrade to the existing SSD. In only a few months, our newly installed SSD failed, and The Computer Factory was unwilling to help.They did not offer a refund (about $300), they were not willing to send in our SSD to check on manufacturing defect or exercise the product warranty. They werent offering solutions or helping us understand our options, and at this point, we are just out hundreds of dollars. The worst part is that the staff really didnt seem to care at all. It is clear to us that this must be a manufacturing issue, and we dont understand why they are not willing to help us replace the SSD or maintain us as customers. Over the years, we have spent thousands of dollars as patrons of this business, and its a true shame to have write this. If The Computer Factory would like to make this right, I would be happy to have a conversation. Until then, I do not recommend spending your time and money here.

Review №3

2019-10-27 07:00:29

This place is one of the best places you could ever get your computer fixed! They do not gouge people and they give you very good service. People they have working for them are quite confident and they will give you the time of day if you are trying to make a decision about your own technology. They are some of the most knowledgeable people in the business and they are easy to talk to and more than fair with their pricing. They helped to solve a technology problem I was having with my laptop and help me to resolve a long-standing situation to my satisfaction. Thank you to Paul and Nome you are awesome business people

Review №4

2021-08-25 16:53:01

I highly recommend The Computer Factory. I bought a refurbished Dell lap top at a great price a few years ago and have had no problems. They also updated it to Windows 10 for me when that was needed. My most recent interaction was yesterday when I was in a panic because I thought I had a computer virus. They helped me realize I had been scammed to get me to buy a anti-virus program. Great Service and Support!

Review №5

2019-07-04 01:28:34

Bought my first computer from Paul and Nome back in the 90s. Since then they have been my only resource for any computer needs. They are happy to answer any questions, explain how to navigate upgrades or new equipment and they never make me feel like the tech dummy that I am!! If you are looking for a computer store with a friendly and savvy staff look no further. I will continue to recommend them to one and all.

Review №6

2022-08-30 19:11:09

Having searched locally for someone to build me a custom desktop pc, I decided on The Computer Factory. I dealt with Derek & Nome. Both were fantastic. I provided some of the components and Derek did the rest. This thing is performing beautifully. Theres plenty of capability for future upgrades or expansion. I am 100% confidant that they will be there for technical support & service in the future without any BS. Thank You TCF.

Review №7

2021-03-31 23:28:11

Came across this place while looking for somewhere to take my laptop of only 3 yrs that randomly quit functioning and gave me that blue screen of death... so happy I did! Derrick was incredibly insightful, explaining that it had a older drive with faulty moving parts which ended up ruining itself. Although he tried his best to save my files, he did suggest the option send it to a place that manually retrieve data in those cleanroom environments, if I wanted to try that! He fixed it up good as new, giving me progress updates every step of the way. These guys are honest, reliable, and knowledgeable.

Review №8

2020-04-28 01:18:52

This place is great and the people are realy friendly. It feels like you just walked in to an old friends workshop. Lots of work benches and piles of parts.I took my sixteen year old in tho the store to get his gaming computer fixed. He had asked all his computer buddies what part he needed. Found it online but figured he would have to compromise going in to an old computer store.Nope they had the exact part on the shelf for almost the exact price as on line. The computer got fixed and while we were there a half dozen people came in to pick up a computer they had dropped off or buy a refurbished computer. They charged us far less than what I thought it would cost. I highly recommend this place!!!!

Review №9

2018-08-28 00:43:26

I have known Nome and Paul for over 10 years. They repaired my old computer. They are knowledgeable and competent at what they do. Finally, my old computer crashed beyond repair. So, I purchased a computer from The Computer Factory. I have had it for several years now and it is still serving me well. I would recommend them to anyone needing the latest in computers.

Review №10

2023-09-10 13:50:44

Thank you to Computer Factory Folks. Got the service I asked for. Knowledgeable folks, helpful,Especially listened to my wants and was able to communicate with me until I was able grasp the concept.