Presentation on Map Reviews Nearby

Teserra in Palm Desert

4.6 (144) 38822 El Desierto Rd, Palm Desert, CA 92211, United States

Categories

Swimming pool contractor
Fountain contractor
Landscape designer
Landscape lighting designer
Landscaper

Location on the map

Palm Desert, Riverside County, California, US

Phone: +1 760-340-9000
Site: http://teserraoutdoors.com/

Opening hours

Monday:8 AM–4:30 PM
Tuesday:8 AM–4:30 PM
Wednesday:8 AM–4:30 PM
Thursday:8 AM–4:30 PM
Friday:8 AM–4:30 PM
Saturday:8 AM–1 PM
Sunday:Closed

Edit info

Total reviews rating 4.6

144 Reviews for Teserra 2024:

Review №1

2023-12-22 23:49:01

Teserra built our pool/spa, hardscaping, and landscaping, and it was a phenomenal experience, start to finish.We were buying a new home, and needed to move quickly in the design and contract phase in order to wrap the cost into our loan. From the first call, Brock was incredibly responsive. He helped us fine-tune our wants/needs, and gave us great feedback about which features made sense relative to the cost and size of our project. He was quick to turn around draft plans, and even faster to make revisions.At the construction phase, Brock set realistic expectations with respect to timing, and our project was completed right on schedule. The pool orientation with Nick, and landscaping orientation with Daniel were comprehensive, and we were left with a thorough understanding of the mechanics our systems.Very grateful to have found Brock and the whole Teserra team, and cant imagine doing another outdoor project without them. Highly recommend!

Review №2

2024-05-04 01:34:52

Christina Acosta with Teserra Pools was extremely helpful. I needed to have the heater fixed on my pool and it was handled quickly and efficiently. Fernando the technician was excellent.he knew exactly what was wrong and took care of it better thanothers I have had. Great service from both Christina and Fernando!!!!!!I also needed an invoice stated what was repaired and that it was tested. She provided me with that information in prompt fashion.I give her a 10!!

Review №3

2024-05-16 18:25:34

Our pool, spa, complete outdoor kitchen and 2 privacy walls were completed in April 2021. Teserra did a great job designing and building it. Both salesperson, Brock and construction manager, Fernando took all our requests in stride.The service department has responded to many issues under warranty and I think we are finally leak free!However the service office can be difficult to get to respond. Our last minor service on 4/30/24 didn’t spark a return call to work out the billing until 2 weeks later.Overall we’re glad we did business with a company who is local and has done business in the Coachella valley for over 35 years.

Review №4

2024-06-18 22:53:23

We cant say enough about our incredible experience with Teserra! From the initial consultation to the final reveal, every step of the process exceeded our expectations. Our dream of a perfect backyard oasis has been brought to life thanks to the exceptional work of the Teserra team. 🌟1. Stunning Pool Design & Installation: We are absolutely thrilled with our new pool! The design is both beautiful and functional, tailored perfectly to our space and lifestyle. The construction was seamless, and the attention to detail is evident in every aspect. The team was professional, punctual, and incredibly skilled. They turned our vision into reality, creating a breathtaking centerpiece for our home that we will enjoy for years to come.2. Beautiful Plant Selection & Landscaping: The landscaping is truly a work of art. Teserra transformed our outdoor space into a lush, vibrant paradise with their expert plant selection and landscape design. Each plant and feature was chosen with care, creating a harmonious and inviting environment that complements our pool perfectly. Our garden is now a haven of tranquility, bursting with color and life.3. Impeccable Attention to Detail: The quality of workmanship is unparalleled. From the intricate tile work in the pool to the meticulous landscaping, its clear that Teserra takes great pride in their craft. They listened to our ideas and offered expert advice, ensuring every detail was perfect. The result is a stunning backyard that looks like it belongs in a magazine.4. Exceptional Customer Service: Throughout the project, the Teserra team was a pleasure to work with. They communicated clearly, kept us informed at every stage, and were always responsive to our questions and concerns. Their professionalism and commitment to excellence made the entire process enjoyable and stress-free.5. A Transformative Experience: Our backyard has been completely transformed, and we couldnt be happier. Teserra didnt just build a pool and landscape; they created a sanctuary where we can relax, entertain, and make lasting memories with our family and friends. Its an investment that has already brought us so much joy and will continue to enhance our lives.We highly recommend Teserra to anyone looking for top-notch pool and landscape design. Their passion for their work shines through in every project, and we are beyond grateful for the stunning oasis they have created for us. Thank you, Teserra, for making our backyard dreams come true! And shoutout to the incredible, Graham Balog, for all his work and dedication to our project.

Review №5

2024-06-20 22:34:19

As a property manager I need prompt service from local service providers. I had a situation that required immediate attention with a pool light that had come loose. After contacting Teserra, they dispatched a pool tech to take care of the issue. Billing was simple and easy to work with. Thank you Lupita Macias ( Representative ) & Lolo (Pool Tech).

Review №6

2024-05-03 13:33:18

Teserra designed, built and services our pool and hardscape. They have done an exceptional job in every aspect. Communication is always clear and professional, their prices are competitive, and they follow up reliably.Recently a sandstorm caused an issue with our pool heater system - they responded immediately and solved the issue. Special thanks to Lupita Macias & Michael A Griffith on this case.I highly recommend Teserra.

Review №7

2019-10-30 18:49:23

From the long distance planning to post completion of our lap pool and spa, Adam Rodriguez has been a gem in the desert! We have never had a pool before, and Adam was able to answer all of our questions and make needed changes along the way. He was very professional, personable, and responsive to our needs. We loved working with him so much that we also had Teserra install our landscaping. Adam made sure to find the hummingbird friendly plants that we desired. Everyone at Teserra including customer service and pool service have been great! I highly recommend Adam and Teserra for your outdoor needs.

Review №8

2019-11-12 23:17:12

I am the Marketing Director for the Rilington Group, a real estate developer in the Coachella Valley. We have worked with Teserra Outdoors for many years and are always impressed not only by their work but most especially their team. We have had the pleasure of working with Adam Rodriguez on our past three communities and he is a true professional. Our model home outdoor spaces are exquisite (Just check out some images below!) In addition, Adam works directly with our home buyers and delivers the same high level of customer service no matter the price point.

Review №9

2024-06-21 15:45:37

This review is for a remodel of an existing pool. The process was a nightmare . Initially there was a quick response. They came out, looked at what needed to be done, took pictures, measured, etc. Then, they were MIA for weeks. Finally, we got a quote. It was very expensive, as much as 40% more than the other estimates we got. We decided to go with them anyway because overall it looked like they do a good job with pools, and they have been around a long time. The demolition went fairly quickly. Then there were MANY, MANY meetings with job supervisors, more measurements about what was to be done. Once they got started creating forms for the concrete, it became obvious that there was no follow through between management and the actual sub contractors they hired to do the work. It took more site visits, more meetings, many back and forth emails and texts to get it right. It should be noted that through the whole process, emails and texts went unanswered for days at times. This leaves the customer feeling that the company doesnt care once they got the job. Finally they poured the cement. This went well. HOWEVER, they allowed demolition debris and new cement pour debris to accumulate at the bottom of the empty swimming pool. In the end, this debris stained and discolored our pebble tech plaster which was originally in excellent condition. We complained and were told not to worry, that the pool would be acid washed before it was refilled, and that all the marks would be removed. We came home after being away for several days to find the pool refilled, and the pebble tech badly stained and discolored. We complained, and were told ok well drain the pool again, and re acid wash it. This was done, and it was still permanently damaged and stained. We also realized they had filled the pool and never sealed the interface between the tile, and the new cement decking. There was literally no oversight, follow through, or attention to detail in this job. Each step of the way, they did something, but ruined something else in the process, but expected us to accept a shoddy result. In the end, an easy, straightforward job of replacing the cement decking around the pool took over 3 months . It was messy and frustrating. They destroyed our pebble tech plaster. They offered to re do it for us, but we couldnt take more mess, more contractors, and any more of their problems. We had lost trust and confidence. We finally agreed to a credit for the damages so we could move forward with our lives. The credit amount was a compromise, and not the full amount we will need to pay a pool plaster company to re do the pebble tech. We are left with an ugly stained pool, and exhausted from construction and people in our back yard. We decided to just fill the pool again and live with it for a while so we can enjoy our summer. DEFINITELY not happy. So, we DO NOT recommend Tessera. It seems they only care about jobs that entail a high end, new pool and landscape project. They are, by far, the most expensive. It was a literal tornado of disorganization, and destruction, and poor quality work.

Review №10

2019-12-12 21:37:11

We wanted a pool for a long time, we heard about Teserra from friends and family but thought they would be out of our price range.After doing the research and receiving multiple bids from several companies, it turned out Teserra was the most reasonable.We are very happy we made Teserra our choice, we got more than we ever thought we would. Kevin and Ryan couldnt have been better to work with, they did an amazing job.Not only does Teserra build the best pools at the best price, they also did a great job with the pavers we added. They were there to answer all of our questions throughout the project. They have continued to answer followup questions regarding our operating system and they are always available to schedule a visit and show us in person.Our family couldnt be happier, we use the pool almost every day even in the winter.

Review №11

2021-02-19 21:37:54

When we bought a house in the desert, we knew we would need a pool. Teserra was recommended as having an outstanding reputation and Dylan Prince, our representative, proved that point and made the process enjoyable. He was highly professional, personable and responsive, even on weekends (and through COVID!). He returned calls timely and worked to get our project completed, despite labor constraints and national supply shortages. Since we had never built a pool before, there was a steep learning curve and Dylan and Teserra patiently guided us through the process while making it fun. The result was a beautiful pool and landscaping, admired by neighbors and visitors. Thank you, Dylan and Teserra!

Review №12

2024-01-31 22:41:49

We had a large renovation to our backyard which included stone pavers new landscaping sprinklers and lights. Daniel from Teserra was a pleasure to work with, he was patient and so experienced and walked us through it all step by step. Everyone from Teserra was exceptional including Felix our head landscaper His crew were outstanding and did such a beautiful job We were so happy with the organized friendly staff and are super pleased with our final completed front and backyard. We would highly recommend Teserra and all their staff. Jim and Leslie Titus

Review №13

2019-10-25 20:48:21

Recently purchased a brand new home and had Teserra install the pool, spa, hardscape and landscape. Adam Rodriguez was our Sale/Project Manager. Adam worked with me from start to finish on our dream pool and yard and I could not be happier with the results. Teserra uses top quality materials and the project came in right on time and at budget. There were no surprises or hidden costs. Adam made everything super easy and worked with me every step of the project. Teserra worked seamlessly with the home builder to ensure both home and yard were 100% ready at closing time. I would highly recommend both Adam and Teserra for you next pool or landscape project.

Review №14

2024-05-09 00:05:57

I called Teserra to replace a pool light as well as replace the 3 sheer descent waterfalls in my pool. I couldnt have been more pleased with the customer service from Christina who went out of her way to accommodate my compressed timeframe for the work. She was a pleasure to work with. Fernando did a great job at replacing the underwater Jandy light (which was not an easy task at all) and Jarod promptly replaced a frayed wire in the electrical box for my GFCI. I was most impressed with Ryans knowledge and experience when he came out to discuss the work involved with replacing the 3 sheer descent waterfalls. Carlos did a very careful, neat and professional job when removing and reinstalling all of the stonework surrounding those water features.Lastly, Lupita Macias and Jay were very helpful in quickly scheduling and fixing a problem with my filter!I will definitely consider calling Teserra for any future work.

Review №15

2019-10-31 22:16:53

We could not take another summer in the Valley without a pool and Teserra was our first and only call for a builder. Adam Rodriguez made the process so easy; we were under contract and ready to dig within a week. He designed a pool and deck area that was exactly what we wanted, and was patient with our questions about everything along the way. We love our pool and spend more time outside than we do inside, we could not be happier. Give Teserra a call and ask for Adam, you will not be disappointed

Review №16

2024-06-17 17:22:13

Brock, Christina, Fernando, Victor and Jose - all have done great work for us. Teserra is a great organization that has done an outstanding job for our home in La Quinta.

Review №17

2024-02-13 18:14:07

They did it again- repaired a non- functional water feature! Installed new, better quality hoses and fittings, works better than ever. 5 stars!

Review №18

2019-11-07 19:35:53

Teserra Outdoors installed our new pool and completed our backyard of our new home in Del Webb Rancho Mirage! The staff were extremely professional and friendly! They communicated on a daily basis and completed the entire project as planned on time I can not say enough about the quality of our pool design, materials, and design! Extremely pleased!

Review №19

2021-04-29 15:44:01

Designed, got the approvals and built it. All overseen remotely. Yes we trusted the relationship from the start but it was validated by the end product. Brock Berry and his design & build team helped add ideas to get the best out of our backyard space and found it to be exactly what we wished for when we finally got to see it. The automation with IAqualink is exactly what we wished for to simply and efficiently control all components of the yard looks great minimalist and clean easy to maintain.Thankyou.

Review №20

2021-07-16 18:43:17

Good day! Our salesperson and PM was Adam Rodriguez who did an amazing job of listening to our vision and putting it into reality! We had a large scope -- new pool, jacuzzi, waterfall, push the hill back, large boulder work, extensive hardscape, extensive landscape, lighting, outdoor kitchen and arbor -- it all looks AMAZING and we couldnt be happier!!! Adam was attentive, professional and patient (with our updates). A class act!

Review №21

2021-04-27 14:20:34

We worked with Adam Rodriguez from Teserra on the design and construction of a new pool and spa at our home in Palm Desert. Adam was a pleasure to work with. He was extremely professional and responsive to any and all questions and concerns we had throughout the process. We absolutely love the final product and look forward to enjoying it for years to come

Review №22

2020-02-21 16:29:57

After speaking with several companies and getting bids, I decided to go with Teserra! AND I AM SUPER HAPPY I DID! Everyone has been amazing. Dylan, my sales person really provided me with the right amount of information so I could make great decisions about design and elements of the pool/spa. Dylan is super knowledgeable and great at responding quickly with questions. Communication from the beginning has been top notch - hard to come by these days! Fernando, the project supervisor has been excellent as well. He stays in communication constantly and has come up with great ideas - Dylan has great ideas too that will make my pool/spa amazing. Here is the best part, they are on schedule and there are always workers doing something - no lag time. When the workers are here, they work so hard. These guys know what theyre doing! This is a BIG purchase and Teserra understands that. They take it seriously and always checking in with me to make sure Im happy. Honestly, not sure why anyone would choose another company. These guys are pros! I will HIGHLY recommend to friends and family. One more thing - Dylan had very professional plans drawn up even before I spent a dime. That is how classy this company is - other companies didnt provide any drawings/plans of how the pool/spa would look. I went to their super nice office to go over plans - that was important to me. The plans were huge - took up almost the whole meeting table and there were several plans - even elevations and details. WOW!

Review №23

2019-11-07 17:24:27

Ever since buying our house a couple of years ago we wanted to completely re-landscape the back and create a beautiful outdoor living and party space. Everything except the pool was dug up and demolished. All new landscaping (inlcuding 5 large palms), lighting, and irrigation were installed. Also in the plan was the construction of a large pavillion and outdoor bar.We are so glad we chose Teserra Outdoors. From our initial meeting with Brock Berry to the completion of the project a few months later it went flawlessly. I cant say enough good things about Brock Berry and Teserra Outdoors. The finished product FAR EXCEEDED our expectations. Below are before and after photos.By all means call Brock Berry at Teserra if you are considering landscaping, pool construction or renovation, and outdoor living spaces. They are THE BEST!

Review №24

2019-12-17 02:47:02

We contacted three contractors to give us a quote for our self designed pool. After receiving the three quotes and meeting the companies representatives, we decided to go with Teserra Outdoors.Our decision was based on price, the companys reputation & sustainability and most importantly on their representative who was Adam Rodriquez.Throughout the process Adam was there to assist, advise and make the whole process as smooth as possible. What makes Adam stand out from the rest of the competition, is his professionalism, charisma, respect and he is so well mannered. We had our hiccups but nothing was a problem for Adam, accommodating us through the process, always giving us plenty of options. Before there was ever a Bucket List I had always wanted a house with a pool. With the help of Teserra and Adam my dream is now a reality, after 35 years! Thank you Adam Rodriguez and Teserra.

Review №25

2023-06-21 17:24:59

Being new to the desert, I did a lot of research on various providers and very grateful we chose Teserra. Our project manager, Greg, was super insightful, had great ideas and very knowledgeable. He was open to our ideas while simultaneously not allowing us to make decisions with unintended consequences based on his experience. Across the board, everyone from Teserra who worked on our project was very professional and skilled and we are incredibly happy with how our project turned out. Teserra was one of the best contractors Ive worked with and I would recommend them to anyone.

Review №26

2022-02-21 16:35:52

I’ve been enjoying my Teserra oasis for almost two years. Not only did they make the pool of my dreams, their maintenance is quick and responsive, with never an argument. Warranty work is performed as eagerly as the construction was. If you want the best, then hire the best!

Review №27

2019-11-08 21:42:41

Working with Brock from Teserra was truly a joy. He is very smart when it comes to planning the landscaping and is very flexible to fit in all my requests. I loved working with him and cant wait to see the finished product.

Review №28

2023-10-26 20:41:32

Teserra has built Two Pools for us and Done an Amazing Job on Ever Aspect.In addition, their customer service is the best, Raquel Alvarado has Assisted us on various Repair Request items and is Wonderful to Work With.If anyone is needing help on designing and building a pool and gorgeous Coachella Valley or Orange County there’s not another team and group of individuals to work with, Tom and Teresa Jordan:

Review №29

2019-12-18 19:51:19

Im a HOA manager, managing multiple communities Sid Martinez and his team at Teserra are a pleasure to work with very professional and prompt. His team is very constructive, polite and efficient. I highly recommend Teserra for all your future projects.

Review №30

2023-07-02 14:55:39

From the moment we started our pool and landscape design process, it was clear Tessera is world class. Very knowledgable built on many years of experience. Our vision has come to life through an excellent team. Great workers who tirelessly worked to our schedule, very hardworking and worked to a very high standard. It was a pleasure working with Frank and team. Would highly recommend

Review №31

2024-03-01 00:09:30

Teserra did a wonderful job and they stand behind their work. Highly recommend as they were professional, clean and did not blink to address our concerns.

Review №32

2019-10-22 20:00:20

We couldnt be more thrilled with Teserras design and execution of our landscaping, pool, fire pit and waterfall. Everything totally suits our EarlyCalifornia theme and ease of maintenance !!

Review №33

2023-10-18 14:43:09

We started working with Brock about a year ago and we highly recommend him. He has been great to deal with and he always addresses our questions or concerns, even after the sale. We are very happy with the product that we got from Teserra.

Review №34

2023-03-14 19:35:54

Frank Martinez and the crew Teserra are prompt, kind and very professional. They are all craftsmen! I would use them again and I have hired them to do all my pool maintenance.

Review №35

2018-07-09 23:48:31

Vasiliov and Jim, you must be quite some characters to end up like that!!!We had the best possible experience everything was delivered on time everything was installed perfectly fine. They made some changes to save me money. They got me the free salt water system even though I would have paid for. They even help me doing a temporary wiring because my electrician did not show up on time. The best Jacuzzi I could have ever imagined. Two weeks later they still keep calling and ask if everything works fine. The also converted our swimming pool to salt water system upgraded the filter and put in a variable speed pump in at the end charged me a lot less because obviously my pool equipment had already the controller so they took the controller back.We only know Adam and his install crew but asume that the other company members are as knowledgeable as well. I would definitely suggest to my friends to use this company and specifically suggest to work with Adam.

Review №36

2023-09-18 23:01:17

Called Teserra to analyze the work of another contractor that was using shoddy workmanship and breaking promises. They were upfront, professional and really helpful. Ryan and Victoria are great. Wish I had called them first.

Review №37

2021-04-30 14:11:03

As a General Contractor specializing in interior remodels I needed a team that could handle the outside portion of my project independently. Teserra Outdoor did a fantastic job reaching our goals. My representative Gregory Iosza was knowledgeable, professional and punctual. He showed up with a good plan for the project on the first day and the work started. This was a challenging project as it is a 50 year old property with many unknowns, but the various crews just kept working the site and managing the surprises. Gregory was very receptive to my questions and concerns during the course of the project and kept me informed along the way. We had concrete driveways, sidewalks, pool remodel with new equipment, lighting and fresh plantings installed on the property. The end result is a stunning update to an older property in Palm Springs and I would recommend Teserra for all your outdoor needs. Thanks Teserra!

Review №38

2019-11-14 03:23:36

We had a great experience with Teserra! We worked with Adam Rodriguez to design the pool, patio and landscaping, He did an outstanding job. He followed through on everything, there were no surprises, and the project was finished on schedule. Adam is a pro and Teserra is a very solid company..

Review №39

2020-03-27 15:51:38

We are so thrilled with our Teserra pool. Adam was great to work with and he wasn’t just the salesman. He was around for the whole process overseeing the work. He was frank about the pros and cons of the options. Fernando who was the on-site manager was also terrific. All in all the project was on time and on budget and we have a beautiful pool. We can highly recommend Teserra and Adam Rodriguez.

Review №40

2023-11-09 21:57:48

I had an issue with the plumbing in my pool. Victoria in customer service was wonderful in getting someone out to help. I also worked with Nick who was and is great. I couldnt imagine using anyone else for any pool work.

Review №41

2020-01-23 22:17:35

Teserra have been looking after our pool for a while now. It has never been so clean in the 20+ years we have been here... We have had many different pool companies that charged high prices and not delivered as promised. Teserra lives up to their claims, with the integrity to carry out the job professionally and not add on extras.When our pool heater went out recently, Val coordinated and arranged the installation of the new unit, keeping us informed when they would arrive and what would be done each time. At the same time they cleaned out our filter unit so that the unit runs better. Remarkably there was no sign of the debris that came off the filters, or mess when cleaning.Excellent service and response. We recommend their services and support without any hesitation.

Review №42

2019-11-07 23:54:53

After meeting several pool vendors to install our pool in Cathedral City, we decided to go with Teserra. It was the best decision we ever made. Our Project Manager, Adam Rodriguez was amazing from day one. He walked us through the process, design and budget and was on target with everything. He was professional, honest and considerate throughout the pool build. We had a couple of small issues during the pool build and Adam immediately called us to explain the issue and was onsite soon after to make sure we understood the problem and discussed the remedy he offered us.We highly recommend Teserra and Adam Rodriguez for your pool project. They created a beautiful pool for us that was within our budget and was completed within the timeframe they told us.One great advantage was when the pool project was completed, Adam stated this was not the end of our relationship. Adam and Teserra will be be a available should we have any questions, problems or need additional training of our pool equipment.Great job and thank you for everything, Adam and Teserra!

Review №43

2021-04-30 00:15:53

Candidly speaking, I hate doing reviews - but this one is genuinely warranted and deserving! If you are one with high expectations and pay attention to every detail then you wont be disappointed when you work with Adam Rodriguez! Adam easily garnered our unequivocal recommendation! This guy was absolutely amazing! He was responsive, professional, and over-delivered! He made our entire pool building experience a pleasurable one, who knew that was even possible! Adams design was gorgeous! Save yourself time and energy and call Teserra today!

Review №44

2021-06-21 19:37:42

We worked with Sid Martinez to develop our design plan and see us through construction. Sid was great. He listened to what we wanted and and applied his expertise to provide us an outdoor space that met our needs and the demands of landscaping in the desert. Sid was extremely knowledgeable about the requirements of our HOA and submitted all the required forms on our behalf. The construction phase took much, much longer than expected. Mostly due to the pandemic and I think a huge workload on Teserra with all the new construction in our area. We would have appreciated more communication from the project supervisor as we frequently didnt know if workers were going to be coming on site daily or not. Sid was always very responsive to any of our issues/concerns and we really appreciated that. Overall we are very happy with our outdoor space and feel it was well done and came out as expected.

Review №45

2020-08-03 20:41:25

After seeing the Teserra advertisements on local TV, we decided to call and set up an appointment. We also did contact other contractors for similar bids on our pool / pool deck and flagstone in our cabana.Frank Martinez responded back in a timely manner and set up an appointment to come to our home. Frank sent us a bid for the scope of work, and we were pleasantly surprised that a large company such as Teserra had the best bid. But, we were also going on personality too. Frank took time to answer ALL our questions and was always available by phone or text. Thank you Frank!! Going to the showroom was a big help to see the stone / tile in person.When the work started, he introduced us to the demo crew and then as each step of the project continued we met the supervisor for irrigation, paver installation, lighting / electric and clean up. Each and every person from Teserra could not have been nicer, we were greeted w/ good morning or how are you today.Fernando Gonzalez was the Superintendent, and he was amazing...and very patient with us. He would explain the process and what we could expect. A big thank you to Fernando.But, as I mentioned each team member went above and beyond. Such nice, nice people. Thank you Teserra!! Please share with your team, I wish I could remember each and every team member.We couldnt be happier with our new backyard, weve been enjoying it ever since.Our neighbors have asked if we would recommend Teserra for their driveway replacement. The answer is YES!And they will be back to our home in Palm Springs to replace our front porch and driveway too.Keith Allen

Review №46

2019-11-08 04:43:14

Teserra did our pool, landscaped our back and front yard. We had a great experience working with them, particularly Brock Berry. He was really professional throughout the process. We had such a great experience working with him that we ended up hiring them again to do additional work in renovating our courtyard area. If you want a solid, reliable company then go with Teserea. They may be a little more pricey than others, but its worth it - you get what you pay for!

Review №47

2020-03-05 07:02:51

We had the greatest experience working with Teserra. They are the finest Pool/Landscape company we have ever encountered. Brock and his team - including Jessie - are the most professional men you would ever work with. They have quality in every step of the process of building your pool and landscaping your home. We are constantly complimented on our beautiful pool, patio, and yard area from all the amazing work that was done by Teserra. We couldnt give a higher recommendation or praise for this company. Their attention to detail, going above and beyond with every item showed how outstanding they are. We are grateful to have had them do the work for our new home and we have recommended them to everyone we know. Lastly I wish their was a rating beyond 100% because that would be the rating we would give to Brock, Jessie, all the staff in Teserra.Walter Bendick and Frank Zornado

Review №48

2021-04-23 20:50:54

Our Fountain was installed by Teserra almost a year ago and needed a new grid covering and maintenance.The whole team was fantastic, starting with Val, who lined up the very competent technicians, Ryan, and Eddie. They were detailed, thorough, and restored the fountain better than new.Give Teserra a call for your next outdoor project you will not be disappointed!

Review №49

2020-07-09 15:10:21

We hired Teserra to complete an entire overhaul of our outdoor landscaping. Greg and his entire team did an outstanding job from start to finish. Very professional, courteous and completed the work on-time and on budget. The developer of our home used Teserra for our pool and spa, so now our entire outdoor space has the Teserra touch! Very pleased!

Review №50

2019-10-27 17:41:53

We first met Adam with Teserra when our home was being built, we wanted to build a special pool for our handicapped daughter. We wanted to construct our pool before our home was completed. Adam was very professional, very well mannered. He understood want we wanted for our daughter and gave us updates throughout the whole process. If we had any questions he was always available. I would highly recommend Adam. Our daughter loves her pool and has been enjoying it all summer.

Review №51

2021-06-11 18:55:44

I worked with Adam from Teserra for the construction and design of my pool and landscaping for my new home. He is so great! Adam went above and beyond for me, he made the process so enjoyable! He is so friendly and reliable and I have already recommended him to a few friends thinking of their own projects. For anything in the future I might add, I will most definitely be getting in touch with him as I would love to work with him again!

Review №52

2020-12-15 18:23:29

We were building a home in Southern California while still living in Florida. So we had to trust experts on the other side of the country to create what we envisioned. Adam Rodriguez, our Tessera consultant, was great to work with. He knows landscape design and plant materials. He was available and responsive, including us at each step of the process. We felt he really listened, and ultimately created a space that met and even exceeded our needs and desires. Even after we moved into our new home, Adam continued to be available to make sure we were completely satisfied with the end result. It was a positive experience, from start to finish.Update...While the service provided by Teserra was great for a limited time, we later found their responsiveness to be totally absent. When a neighbor had a concrete sidewalk installed next to ours that was done by Teserra, we were concerned about erosion that could occur under our sidewalk. I sent a text and photos to Adam Rodriguez, asking him if he could help us with some type of restraining wall to prevent the erosion. We expected to pay for this additional work. When we didn’t get a reply to our text, we called Adam and left a voice message. We never received a call back. Apparently, even though we’d already spent thousands of dollars on all the work Teserra had done on our new home, they were done with us, and we didn’t even deserve acknowledgment any longer. We found another company to help us. But it would have been more comfortable remaining with Teserra, since we already had a working relationship with them.

Review №53

2021-10-30 17:33:24

Teserra - from beginning to end -- did a fantastic job with our exterior remodel. We added a hot tub to an existing pool which we redid the interior of, added all new pool equipment, redid the pool surface, and then converted a large dirt pit in the back to 4 entertaining spaces with a built in bbq area on a raised concrete deck, built in fire pit, lots of turf etc. Dylan was out over all project manager who has a good eye for aesthetics and Julio was our construction manager who went above and beyond to ensure the finished product was 100% complete going so far as to add some finishing touches we hadnt even contemplated. Each of the Teserra teams (turf, painters, landscapers, etc) as well as their subs were all very professional and top notch in their expertise. Highly recommend.

Review №54

2019-12-18 21:16:21

Teserra did an amazing job at my property. I have been planning to do work on my pool and spa for three years and have gotten multiple bids. I actually contacted Teserra for a bid three years ago, but was unsure of the full design of my pool and spa so I never bit the bullet. Years later, I called them back and met Sid Martinez whos the main reason why I finally completed the job. Sid Martinez and I discussed the ideas I had in mind and he confidently gave me the feed back that made me comfortable to proceed. Hes super creative, positive, and extremely educational. In all, we completed the pool and spa remodel added some new color deck. I would definitely call Sid Martinez back for any future jobs, and I totally recommend Sid Martinez for any pool/spa or deck remodel. he has exceeded my expectations.

Review №55

2023-02-24 19:16:13

Teserra Outdoor was great and with any issue that arose during the process it was addressed immediately. We are quite happy and satisfied to their attention to detail. Daniel was exceptional too! Thank you for a pleasurable experience!

Review №56

2020-03-28 01:20:19

Teserra was terrific to work with and built a beautiful pool and yard in what we felt was a timely manner. Adam Rodriguez, our salesperson and contact person, was great to work with, responded to texts, calls and emails, and made the experience a fully positive one! We highly recommend both Adam and Teserra!

Review №57

2021-06-13 01:20:15

Enjoyed working with Adam from Teserra on work done for our pool, concrete/hardscape and landscape on our vacation home in Palm Springs. Very comfortable working with him and never felt pressured on making decisions and changes. Very patient and considerate, and more importantly responsive and very professional. All the work he has done looks really good!!

Review №58

2019-10-25 00:47:36

Teserra is a quality business. We have worked with Jay Porter at our previous home and now in our current home. Jay is the best. He always is willing to help and goes out of his way to make sure if you are experiencing any problem with you pool they are taken care of promptly. Jay is also very qualified to help with the Hayward system. He has helped us many times and continues to help us. All I have to do is ask. A great company and an exceptional employee.

Review №59

2020-01-13 18:36:18

We worked with Teserra on a complete pool remodel at our home in La Quinta. We could not have been more pleased with the results and service. They show up when they say they would, work hard and clean up once they are done. Everything went as scheduled with no surprises along the way the finish product looks great. I also have complete confidence that Teserra will stand behind the work and fully address any needs that may come up. I would and will recommend these guys to anyone and will work with them on my next project. We also got quotes from three separate pool companies and they were right in the mix on price.

Review №60

2020-04-20 14:28:23

Could not be more pleased! We started with the Teserra team before we even selected a property . Brock Berry and the design team worked with us to ensure that the lot would support the pool and landscape design that we wanted. The HOA review went smoothly thanks to Teserras attention to detail and work began only 2 weeks after we moved in.Everyone on the Teserra team (John Hardwick, Brock Berry, and Jessie Martinez) plus all the providers they chose were wonderful. Our backyard and pool are now an extension of our home just as we had envisioned.Teserra made it happen!

Review №61

2019-10-24 22:36:15

Our experience with Teserra has been a good one. Jay Porter is fantastic. He is friendly, accommodating and willing to follow up with us when needed. He always knows what needs to be done and has the knowledge that a lot of pool techs dont. He is definitely our pool whisperer!

Review №62

2019-12-21 00:18:56

Our backyard is our favourite room in the house now, thanks to the beautiful renovation by Teserra!Because we are snowbirds and have limited knowledge of what products are available for the pool and backyard we were concerned that we wouldn’t be able to convey exactly what we had in mind. Sid Martinez was amazing to work with, he took our vague ideas and created EXACTLY what we wanted!My advice for anyone calling Teserra is to ask for Sid when you book your consultation, he’s the best!!!- Shayne & Megan

Review №63

2021-04-26 20:11:42

Teserra worked on our pool and our landscaping and did a great job. A year later, we had a problem with our pool controller (it turned out to be the internet provider’s fault). Teserra sent Ivan to fix the problem which he did with great skill and patience. Then, he helped us fix a problem with our garden fountain even though it was not on the work order. Kudos to Teserra and to Ivan for great service.

Review №64

2021-10-25 15:39:18

We hired Teserra to design and install our backyard pool and landscaping. We were impressed with their professionalism and responsiveness throughout the process. It was obvious that everyone involved takes great pride in their work, and it shows in the quality of the finished product.

Review №65

2019-11-04 17:49:41

We haven’t actually started the pool construction yet. I just wanted to say that the planning process and designing phase was as smooth as silk. Sid Martinez was very accommodating in helping us with the plans.From here on in Teserra will be presenting our plans to HOA, getting all the necessary permits and approvals from the city and keeping us informed of the progress.I feel like we’re in good hands with a company that has a great reputation.Looking forward to our new pool.

Review №66

2019-12-05 16:20:55

Among other pool contractors, we had contacted Sid Martinez at Teserra Outdoors to provide a plan and a proposal for installation of a pool, landscaping, landscape lighting and irrigation at a new home we took possession of on June 28 in Rancho Mirage. Sid was extremely accommodating and full of ideas, almost all of which we implemented. He was reliable and in constant communication with us even when we were not present (yes, we are Snowbirds). He presented a comprehensive proposal to us, which we accepted with some minor changes. In comparison to competitive proposals we had solicited, we felt that Teserra were offering the best package and overall value, so gave them the go-ahead to proceed. Sid made numerous site visits, met with our HOA, and facilitated all necessary approvals and permits. For construction, the job was assigned to John, one of the Teserra field managers. John managed all of the field work and brought the project to a very satisfactory completion in approximately 2 months....he has an exceptional talent for making stuff happen with a minimum of fuss, bother or excitement...he just takes things in stride. When the job was complete, we noticed a couple of very minor issues, all of which were taken care of immediately as we identified them. Through the entire process, everyone we dealt with gave us quick, immediate and effective answers. For three months now we have been enjoying the backyard oasis created for us by Teserra, and give them nothing but the highest compliments as being complete professionals in their field. We were so pleased with what they had done for us, we have given them a contract for ongoing pool maintenance, and more recently, an additional contract for redoing all of the landscaping in the front yard of our home. We are happy to provide references regarding their work to anyone that may be interested.Art & Jo

Review №67

2019-10-24 19:53:32

My wife and I recently built a home and Teserra provided all related services for building and creating the pool environment. We were extremely pleased at all levels. We worked directly with Graham Balog who we would give an A+ for his knowledge, responsiveness, genuine care, follow-up and of course for the beautiful outcome. He as was also such a pleasure to work with. We highly recommend Teserra and more specifically, Graham Balog.

Review №68

2019-10-31 17:43:16

We had an unexpected difficult engineering task due to an unusually heavy fountain. The entire project, from design, engineering, product selection,job supervision and after completion service was beyond expectations. We would not hesitate to recommend Teserra.Sid Martinez, the job superintendent was, simply stated, excellent. Showing concern and going out of his way through out the project, he has earned our gratitude and highest recommendation.

Review №69

2019-11-19 00:33:21

Teserra is the Best! Can’t say enough about the great experience we’ve had with Teserra. Graham Balog made our dream project at Toscana in Indian Wells come to life. Grahams ability to take our suggestions then use his expertise to create a masterpiece. The extensive inventory of materials really helped visualize the finished product under Graham’s guidance. He designed the total outdoor area including pool/spa and surrounds and lighting, hardscape, grill area and fountain placement. We live out of town and when we saw the completed project we were overwhelmed with happiness. Since then we’ve met several of the Teserra staff and to a person they were all professional and pleasant. I’m a long time business owner and really value the expertise and value added customer service Teserra has provided.

Review №70

2019-11-08 15:46:34

Last year we used Teserra to landscape our new home in Palm Springs. The entire process from design on paper to the finished product was seamless. The plantings have now had a year to fill in and it is perfection. We love our outdoors and want to thank Brock Berry and Teserra.

Review №71

2023-06-15 16:09:40

One of Teserras drivers was on Cook Street June 14 around 12:15 PM, causing a dangerous situation by giving up his right-of-way to other drivers. The right lane going north was coned off for road work. He was stopped in the road and waving in cars making right and left turns in front of us. He should have just driven straight and let the other cars worry about their merge or left turns. The problem was that while stopped, he had a left turning car coming right at me, plus he began to back his pickup up to make room for the unsafe situation he was causing, nearly hitting me as I was directly behind him! I had to lay on my horn to avoid being backed into or hit by the other car! They should require their drivers to take a driving safety course.

Review №72

2019-11-01 19:27:10

As a Real estate professional I only recommend my clients the best. Sid Martinez goes far and beyond to meet his clients needs and expectations. He makes sure that when his clients are deciding to make their outdoor living spaces a non stressful and overwhelming experience. I feel at ease putting my clients in his hands, cause I know he will provide them with the Wow factor. Teserra and Sid Martinez are the best!

Review №73

2021-04-27 21:35:20

We remodeled a home and reached out to Teserra to help remodel our pool to add a baja deck and sheer descent water features. We worked with Adam Rodriquez up front thru the sales and design phases of our project. We were very happy with Adams professionalism, spirit and we connected very well to establish the project design. We had a very positive experience with Adam throughout the project. Adam is an easy person to connect with and he works well with customers.The timing of events was not good on our part early on, but once we pulled the trigger on the project it became a grind.Design work was very slow to materialize. Communication on progress of design was hard to get, but once we got it set to paper and permit we were happy with the outcome.Construction again proved to be slow and not too customer focused. We asked for overall schedules to no avail. We received information just in time for the next event to occur. Consequently, coordination with other teams on the remodel site was a day of event and not good. We found that Adam was caught between a rock (us) and a hard spot (Teserra).We found Teserra a little arrogant in how they scheduled work. It felt like what they wanted to do vs. meeting customer needs. We did later find out too late that much was going on in the background relative to how much work could be juggled at one time here in the valley. Teserras process and communication was slow to develop unfortunately.Our pool did turn out great. We are very pleased with the final product and have enjoyed using our pool. We are all set for summer to hit.

Review №74

2019-10-25 19:09:18

Working with Adam Rodriguez reminds me of how sale representatives should be - he is honest, takes the time to understand a customers needs, follows up when he says he will, and knows his product, inside and out. He has been with the company for several years, and clearly loves his job. Adam strives to go beyond customer satisfaction - he wants to delight customers. Although we have not started construction on our pool yet, we are confident that the process and result will be exactly as he described. He is a true professional, and we are thrilled that we are able to work with him.

Review №75

2022-05-17 23:24:17

Cannot thank Yoyo in customer service and Ivan (The Great!) for fixing our pool equipment communications after many others failed. Tessera installed our pool 6 years ago but have relied on our pool guy for fixes. We had a blip in the system and could not link our handheld remote with the system - and never (in 5 years) got the iAqualink phone app working. We reached out to Tessera and Yoyo got back to us promptly sending Ivan out the next day. Within 45 minutes he had everything set up and working. In the future, they will always be our FIRST call! Thanks for great, friendly and knowledgeable service!!! Yay Team Tessera!

Review №76

2019-11-05 19:05:42

We were very happy with the service and outcome of our landscape project completed by Teserra. Gregory and team were very skilled and professional. The design and colour of the plantings has made our yard a beautiful place to be! The workers were prompt, respectful and always left the worksite clean at the end of each day.

Review №77

2020-09-30 18:33:46

Our pool pump, installed by Teserra almost two years ago, started having some technical issues. I always worry when I have to go back to a company to fulfill a warranty after so much time, but Val was just fantastic about taking charge of a complicated repair and ultimate replacement. She lined up the nicest, most communicative technicians around, kept me up to date, and uttered the best phrase possible when something goes wrong: “don’t worry, we’re not going to stop until it’s fixed.” And then it was fixed! I can’t possibly recommend them more highly.

Review №78

2020-12-30 18:47:43

Teserra Outdoors repositioned the downspout from my spa which had degraded the concrete coping due to splash. The repair was completed in 4 days, during Christmas week with Raul meticulously removing and replacing the concrete coping, matching the original; Joe and Rubin relocating the downspouts, making the finished product look like it was original, and Jorge following on Christmas Eve late afternoon with cleanup. I could not be more pleased with the outcome. Just one more reason Teserra Outdoor is the best in the valley.

Review №79

2020-05-28 19:51:55

If youre thinking about adding a pool and spa to your yard, go with the best. Teserra Pools is making our dreams come true! Chris Burke is amazing! Chris was helpful, knowledgeable, professional and had impeccable follow through. Chris was spot on with the custom design that we envisioned. He listened to what we were looking for, took our thoughts and perfected them. Chris works well with the HOA’s and with City Permits. I give Teserra an A plus

Review №80

2017-04-12 18:36:27

How do I even begin.... Our pool needed to be resurfaced after 16 yrs of plaster and now a leak. My husband contacted Teserra because one of our friends had used them and were very pleased with the service and results. Adam Whiteside contacted us and from then on he coordinated all that had to be. Several other experts in pool design, leak issues, and instalation of new pump and filter came to see us and coordinate who did what first etc. All the gentlemen that came to our house were friendly, on time, professional and knew what they were doing.This was an expensive endevour and Mr. Whiteside always had our budget in mind. He never oversold us on anything and gave us options for us to decide on. We feel Teserra went over and above any service we have ever had. They made the experience comfortable and pretty non-stressful. I rarely got in our spa prior to the renovation and now I use it pretty much every evening! Thank you very much Teserra and Adam!

Review №81

2020-07-09 08:11:39

After getting several proposals and estimates we selected Teserra Outdoors to redo the overgrown and tired landscaping at our home. Gregory Iosza managed the project from beginning to end, including the overall plan (which included which plants to save and which to replace, lighting and irrigation) as well as the actual work project itself. It was completed on time and on budget, and Gregory was particularly responsive to our concerns and questions - of which there were many. We are very pleased with the result.

Review №82

2020-01-24 04:31:15

Teserra Outdoors built our pool/spa nearly 13 years ago, in La Quinta, and it has been without problems, except for the normal maintenance issues, but recently we had a broken water supply line to our spa, and had water coming through the pavers. Needing a reputable company to handle our emergency, we immediately called Teserra, and Ryan Kindel answered the call. He immediately recognized the severity of our problem and quickly coordinated the necessary resources and prioritized our job to stop the leak! Ryan kept us timely involved in the repair process and had the job completed quicker than we could have hoped for. The repairs were done to a very high level and the results were no more leaking water and the pavers were replaced and nobody would ever notice they had been removed.Ryan always seemed to have our best interests in mind when he explained the various methods of making the repairs, and while in our backyard we asked about some other general repairs and he immediately gave us a written bid and was able to complete all of the items in the same timely, professional manner as the spa leak.For any type of outdoor work, whether new or repairs, I would highly recommend Teserra for the job, and if you are lucky enough to get Ryan Kindel as your supervisor of the job, you can count yourself as very fortunate indeed!Thanks Teserra Outdoors and a special Shout Out to Ryan!!John & Kay

Review №83

2021-06-17 23:12:36

Adam Rodriguez was very responsive, and wonderful to work with. The pool was very well built, and the company is very professional, and has excellent customer service. We felt that Adam and Teserra had our best interests at heart.

Review №84

2019-11-06 16:47:42

Their customer service goes above and beyond. The design team drew detailed and beautiful plans as a visual so I could see my desert landscape and hard scape come to vision. The craftsmanship paver work is exceptional and high quality in artificial landscape installment. The multiple crews were punctual and efficient daily. The worksite was clean and immaculate. I knew what I wanted for my front yard transformation, Teserra listened and made it reality. THANKS!!!!

Review №85

2022-10-22 21:21:23

I requested an estimate for an insurance claim and at an appointment. Their representative came out and said they could take care of the damage but that a different rep would need to take a look. I was told the Supervisor would contact me “shortly” and that Tessera would communicate throughout the repair process. A week and a half later and haven’t heard a thing!

Review №86

2021-04-27 20:26:54

18 months ago I purchased a desert home with an existing Tessera pool. The pandemic kept me away from this winter getaway for a year. Anxious to spend time in the sunshine, pool and spa, however, I couldnt manage to get heat to the pool/spa. Within a day or two, service person Jay was. here to trouble shoot. As well, he set me up with the app and determined the lights in the pool could be upgraded too the newer version.I could not ask for more efficient and professional service.Thank you to Jay and as well, Val for setting up the speedy service call and followup.

Review №87

2019-10-22 21:19:27

I recently purchased a new home with an existing pool, which I did not know how to operate. I called Teserra after being referred and they were able to get me started the next day. I was provided with a walk-through on how to operate the entire system and controls, and I signed on for pool service as well! They really are able to take care of all your pool needs!

Review №88

2020-02-13 17:54:27

On February 1st, I booked an appointment with Adam Rodriguez w/ Teserra Outdoors to design my back home in Las Quinta. The company responded quickly, and within a week Mr Rodriguez was at my home. Because I was busy when he arrived I respectfully asked him to take measurements in the back in which he did. I could see him through the window taking measurements.Shortly after, I met him outside in the back of my home and we talked about completely updating the pavement, resurfacing the pool, adding lighting, landscaping, fountains and a fire-pit. I know the price would be high, but I wanted it done and asked him to start an estimate for me. Furthermore, I asked if he could start Early April, which I thought would be reasonable time. After an hour at the home, and going over every detail possible, Mr Rodriguez left.I returned to New York the next day and waited patiently for my estimate. I kindly wrote Mr Rodriguez an email the next day, thanked him for his time and told him how anxious I was to move forward. I also told him I liked Teserra Outdoor’s work so much, that I was hoping he could have time for my front entry (and that would eliminate me having the challenge to find someone else).Today, after two weeks went by, Mr. Rodriguez emailed me and asked when he can return to take measurements. Measurements? He was just there for an hour. Isn’t that the first thing contractors do when they visit the site? What was he doing for twenty minutes when I was busy and asked him to head to my back patio? I specifically asked him to take measurements when he walked in. My patio is not even that big, as it overlooks a golf course and it would easily take no more than 5 minutes to measure everything. By now, I thought I would have seen a rendering, made an initial payment, set a project start time, ext.I design luxury restaurants in Manhattan, and if I ever took over two weeks with a client just to reach back for more measurements, I would certainly never find work. I broke ground on a project in Madison Square Garden in less than two weeks.My time is very limited. I took a 6 hour flight the previous day to meet with Mr. Rodriguez, as well as a handful of other contractors. Every one of them took measurements and gave me project notes and invoices within a week.I am sure Teserra Outdoors does great work, just not for me. Thankfully, there are a handful of other outdoor designers on Houzz, and I am in a area filled with many options.

Review №89

2019-10-22 21:14:57

I recently contacted Teserra about remodeling my pool and re-vamping my landscape. I was happy to hear back that same day and get all my questions answered. I was able to discuss what I had in mind and they understood me and were patient with me. I am excited about my new project and cant wait to get this started.

Review №90

2019-11-27 01:44:58

I had some problems with my iAquaLink, and Zodiac controllers and WiFi. Val in customer service was amazing and great communication with me. She went above and beyond with helping me resolve my problems — and got the tech here quickly. The tech Jay P. was awesome. I would recommend Teserra for all your outdoor needs. High quality company with great employees.

Review №91

2021-04-18 03:30:14

I recently moved to a house that has a pool, but I needed to add a handrail and possibly an additional step. I called several pool contractors, but the only one who immediately called me back was Ryan at Teserra. Ryan took the time to give me great advice on what to do and what was entailed, and though it could cost him business, he explained that I did not need a pool builder to install handrails. He also gave me his cell phone number, and over the past couple of weeks, Ive called him several times and he has taken time out of his busy day to guide me through the process even though I wasnt technically a customer. The generosity of his time and his obvious expertise not only gave me peace of mind but helped me avoid some major pitfalls. I cannot express my gratitude enough. If I ever do need a major renovation to my pool or know of anyone putting in a pool, I will tell them they must call Teserra. Thanks to Ryan, they have earned my appreciation and, more importantly, my trust.

Review №92

2020-04-29 19:40:57

I bought a “fixer upper” house in Thunderbird Heights in Rancho Mirage. I hired Teserra to finish a swimming pool remodel that had been started by another company a few months earlier. The prior company was let go due to a concerning situation that was revealed during demolition of my pool. After the demolition was supposedly completed, you could see multiple layers of concrete of varying depths and upon tapping with a stick, hear soft and hollow spots. The prior pool company was ready to spray PebbleTec on top of all of these various layers with no analysis of why all of these layers were there in the first place and what this meant for the integrity of the pool walls or floor. So, I stopped work to get a second and third opinion. I got two other opinions from two separate pool companies which agreed with each other that the substrate needed reinforcement otherwise I was just putting a bandaid on a recurring problem. Teserra was one of the companies I called for a second opinion. I chose them to finish the pool for their reputation, but also for the fact that they seemed to take the problem more seriously and had multiple people from their company look at the pool to be sure they would be repairing the pool properly.Teserra installed new rebar and concrete in my pool to make the repair. They suggested adding a tanning shelf and built in umbrella holes for a nominal cost which really updated the look and usefulness of the pool. I also had them re-do the steps for a better placement entering the pool. Then they sprayed a PebbleTec Sheen in White Diamond as the finish for both my pool and spa and it looks very impressive. They even gave me an extra electrical outlet when I realized I didn’t have one that worked near the pool lounging area. Teserra spent time hooking up and testing various aspects of the pumps and all of the electrical connections (some of which had been started by the previous company) and then patiently explained the instructions to me as to how to operate my pool by remote access. When I thought something didn’t work exactly perfectly the next day, they immediately came out and fixed the glitch. I don’t think you can expect something to never go wrong, but it seems to be unexpected these days that when something doesnt go exactly right, that someone will actually fix the issue and keep fixing the issue (if necessary) until the issue is resolved. I respect the work Teserra did for seeing my pool remodel all the way to the end (and taking on another pool contractor’s mess) and I love how my pool looks and operates. I highly recommend them.

Review №93

2019-10-27 14:20:51

Adam Rodriguez was terrific to work with on our pool project. This was our first ever pool and Teserra led by Adam designed and built it while we were living in Colorado. It came out perfect!

Review №94

2019-11-08 18:57:39

Outstanding pool design and build. We have received many compliments and we are very pleased!Brock was easy to work with and responsive! We would highly recommend Brock and his team at Teserra!

Review №95

2019-10-29 21:14:46

We just recently finished a home in Toscana, and Graham and his team knocked it out! We did a customized bar / grilling area along with a pool & spa (that Graham pretty much designed), and it exceeded our expectations! Graham personally is an absolute pleasure to work with also. Absolutely recommend Graham and Teserra!

Review №96

2019-12-17 01:11:28

From the first phone call to the last, Adam Rodriguez was ON IT and took such great care of getting out job done. The company is competitively priced and most of all have great follow up and customer service. Again, Adam went above and beyond keeping up in the loop on everything as we all know with large projects, there can be delays which can be expected. No major delays on our project but just a simple few day delay he let us know where the jobsite stood. Adam came by regularly to check on the jobsite, the workmen always in great spirits and left the jobsite clean ( well as clean as jobsites can be) . I highly recommend Teserra Outdoors and Adam Rodriguez !!! Thank you.

Review №97

2019-11-07 16:19:26

We are about half way through with our pool and working with Adam Rodriguez has definitely helped me feel less stressed about this entire process. I have been nervous about the choices and getting things right but he always had great advice, patience and explained everything to us. Even if he wasnt sure he got an answer for us on it later weather certain options were available. Adam took the time to come to our home on several occasions to make sure we were completely happy with the drawings and ideas we had, and definitely showed his experience with this industry with being on site and working with us on everyone of my OCD details haha. Looking forward to the finish project!

Review №98

2020-04-09 19:31:47

Ryan Kindel at Teserra outdoors was very knowledgeable about my pool remodel .I had 7 bids and chose Teserra outdoors because Ryan Kindel was very informative about every aspect of my pool remodel more so than any of the other pool companies, And was able to work within my price range!!! he walked me through every step of the process, and kept me constantly informed! I now have a beautiful new pebble tec pool!!! I give Ryan Kindel and Teserra five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Review №99

2019-12-10 17:07:58

Daniel Hernandez, our designer, went above and beyond to help us with an emergency situation when Teserra’s phone was down in the last few days. His professionalism should be commended and Teserra is lucky to have an employee like him. Thank you, Daniel!

Review №100

2019-11-05 17:05:45

Its a pleasure working with Teserra both personally and professionally. The office personnel is quick to respond and the field personnel are very curious. The architects have a great eye and imagination that captures the owners view of their forever exterior.

Review №101

2020-06-05 21:43:17

We worked with Adam Rodriquez on the hardscape and landscape for our new home in the Domani Development. Adam was a great resource for ideas as well as very patient with the many iterations of the design I requested in order to stay in our budget. Adam accommodated us at every level. Very happy with the end result as well -- have received lots of compliments from neighbors.

Review №102

2020-04-15 02:54:10

We had a little emergency with our pool.Ryan arrived, after hours, which we were very thankful,. He knew right away what the issue was, and what to do.Ryan had to return the next day to replace a part.Ryan is a top notch Customer Service Manager! He was professional, prompt and reassuring.Thank you for the best customer service!

Review №103

2019-11-07 01:17:15

Brock Berry helped us locate an install three amazing date palm trees in our back yard and also installed irrigation and lighting for those and several other new plants they installed. First rate service and quality from Teserra.

Review №104

2019-11-06 18:00:41

Val in customer service is so kind. She was able to send a technician the same day to help us with our aqua link. The Teserra team is honest and reliable. Great company!

Review №105

2019-10-30 17:49:40

I do appreciate the service from Dylan at Teserra pools. He came to our home immediately after a request and gave us quote for the refurbishing of the pool. He did a good job explaining the quote and how the job would work.Thank you Dylan

Review №106

2021-04-27 18:00:47

Adam Rodriguez! Adam Rodriguez! Adam Rodriguez!He could have stopped answering his phone, showing up, following up and supporting right after I signed the agreement but he stayed on top of our project from beginning till the end.You want a professional, hard working, trustworthy salesman to be there every step of the way? Call Adam today!!!Promised, delivered and more!!!!Thank you again Adam!!!!

Review №107

2018-06-30 18:27:59

This is the worst company and most disorganized. They continue to lie to me constantly. I signed a contract 6 months ago and they still have not finished the pool! Kenn is a good salesman so make sure you have every detail outlined in your contract. Just because you outlined what you want does not mean it will end up in the contract. Make sure to put a time schedule with penalties if they do not perform. I wanted precast on my pool but they said it would take 5 weeks, and if I went with pour in place he can get it done in 3 days. Ha!! That is a joke. I will keep you updated as it is now 6 months and no finished pool. They are supposed to do the balcony to but was told their sub pulled out. Thank god I did not have them do the pavers!! The pavers guys Rock and are getting the job done. If you want more info reach out to me. I will soon be posting a blog of this experience and my communications with them. It amazes me how they just ignore you. It is my fault for trusting them. Never again!! -Still do not have tiles or plaster on the pool. My buddy started the same time I did with another pool company and he is swimming after 30 days! Do not get fooled with them telling you how big they are, as I have found out that means they are spread thin and can not get their guys to finish a job. So they drag it on. Beware!!

Review №108

2020-03-25 22:36:01

I had a problem with one of my outdoor drainage pipe lines which was clogged, and I needed to find out if this particular drain line was a leach line or a line that drained to the street. I needed this question answered in order to know how I was to proceed in fixing it. Teserra did the landscaping for this house about ten years ago.I had the pleasure of speaking to Val Alvarado who went to out of her way to help me to find out the answer. She was terrific and very professional. Val certainly an asset to her company.Kevin Bayer

Review №109

2019-10-28 15:54:36

Fantastic customer service and pool repairs. Jay is simply the best around, responds and gets things fixed promptly, is just a great guy. So happy we were referred to Jay and Teserra when we first came to La Quinta.

Review №110

2017-06-26 22:04:45

Great service! Adam was super helpful and knowledgeable. He spent lots of time with me explaining and going over things. Then once decided what to do, the technician that came to do the work was great and got things done quickly. Very helpful and professional, explained everything he did and why. A pleasure to do business with this company. Thanks again!

Review №111

2019-10-30 20:18:44

I am very impressed with the customer service I received. Gaby had someone out to the inspect pool equipment for one of my listings the very next day. I am a realtor and it is very important for everything to be done in a timely manner. I am very grateful to find a company that is helpful and professional. Thank you again Gaby. Your did a great job!

Review №112

2019-10-26 17:04:22

Jay is AWESOME! I purchased a home with a top notch Teserra pool and patio and EVERY time that I ring the team at Teserra for assistance they arrive THAT DAY...again, Jay is a fantastic representative of the Teserra quality!

Review №113

2019-10-31 19:58:39

Mission Lakes Country Club, INCProfessionalDelivers as promised on time or early as in our caseWould recommend this company without hesitation!Thank you Teserra, Darin and team for a great experience and final resultBrian Wright-GM Mission Lakes Country Club, INC

Review №114

2023-11-07 11:30:55

There ok

Review №115

2019-10-29 20:23:24

Val in customer service is excellent! I called in because my pool lights weren’t syncing. She was able to schedule someone the next day and resolved my issue within 24 hours and with a great attitude!

Review №116

2019-12-21 01:05:35

Sid and Teserra were great.... we love our new yard with the golf putting green...... after a heavy rain we had an area with a little drainage issue..... Sid was on it immediately and resolved the problem...... I would highly recommend Sid and Tessera for your landscaping

Review №117

2024-05-17 21:57:37

Overpriced. Dont get their landscaping. Pool and pool adjacent is good.

Review №118

2019-08-28 01:36:47

We needed some help making repairs to a pool at a home we were selling before we closed escrow. Terserra went out of their way to be helpful and assisted us quickly! We are so grateful!

Review №119

2017-08-20 23:12:21

A really nice guy came to my home and took measurements. I did not hear anything for about ten days and I called back and he said he would come see me again. He came and showed me a design and I asked for a couple of changes and then I never heard back from them.

Review №120

2020-12-08 03:14:23

Pool company took too long to replace pool grout. i took lots of photos of the workers not even working or either working super slow. paying high space rent not having a pool and when it does open it was closed back down by palm springs environmental services. The Park Manager is to blame for hiring substandard contractors!

Review №121

2020-07-27 19:21:56

Second appointment with Sid this morning and so far we are very happy. There is still along way to go but he has been very helpful, professional, and easy to work with. We are excited.

Review №122

2019-11-08 23:54:38

Val at Teserra showed exemplary customer service. She was friendly, helpful and knowledgeable. And best of all, she followed through on her promises.

Review №123

2020-01-30 21:53:26

Val is an amazing account manager. She is always available and constantly makes sure all issues are resolved. Totally recommend Teserra!

Review №124

2019-10-23 20:03:39

I recently called teserra for their pooling services since I needed to remodel my old swimming pool, the people who work there asked the appropriate questions for my needs and provided me with excellent services they are always busy making customers happy as they made me I would definitely recommend this company for all pooling services.

Review №125

2019-10-31 18:25:10

I have been workingfrom Tessera pools and he has made me a beliver. He s one of the biggest reason s I love Tessera. He s always watching over my pool with Jay Porter

Review №126

2016-12-23 04:11:14

Terrible. DO NOT GET A POOL FROM THIS COMPANY. Numerous neighbors in our community have the same staining issues weve experienced. Plus weve had repeat issues with the heater. 0 stars for this crappy company and the crappy experience theyve provided.

Review №127

2020-02-20 16:16:59

The whole team is awesome!My pool service is managed by Val in customer service and she always follows through each task to completion an satisfaction!

Review №128

2019-10-23 21:46:32

Great service. They did a complete remodel of my back yard about 2 years ago. The result was even better than expected. Have been using them ever since.

Review №129

2017-06-26 14:18:59

Had my Pool and Spa remodeled by this Co. they did an exceptional job, they were under budget and ahead of schedule, would definitely recommended them to family or friends and I would use them again.

Review №130

2021-09-19 18:50:15

Great experience. Their attention to detail helped us walk thru the design process. Looking forward to the first splash!

Review №131

2019-10-23 20:44:00

Called in and spoke to gaby who was extremely knowledgeable in everything I asked. Helpful in all ways. And even went out of her way to find me the best things to fit was I was asking for. Would highly recommend to all.

Review №132

2021-06-18 22:20:53

Adam was great to work with through this process . He’s professional and easy going. Great follow through. Ask for Adam!

Review №133

2023-01-29 17:53:15

I have no complaints with the jobs, but I worked here and it is a very bad company to work for, they have many irregularities and bad salaries

Review №134

2020-02-01 01:11:06

Val in service is very responsive and organized. I always feel like Im in good hands with her.

Review №135

2023-09-22 04:46:11

The Solos are located near the boot barn in this building of the strip mall

Review №136

2020-11-27 10:17:34

Ive never been there somebody used my identity to work at that company in 2005 Ive been a victim of identity theft

Review №137

2019-10-27 18:43:49

Ive had a great experience with Teserra.

Review №138

2019-08-03 13:30:56

Love this place... because we do a great work of high quality

Review №139

2017-09-27 22:27:46

Great company! Would recommend highly!!

Review №140

2020-05-28 02:37:50

Awesome!

Review №141

2015-03-05 19:09:00

Outstanding to work with.

Review №142

2017-01-04 10:46:24

Horrible job done

Review №143

2020-11-26 20:41:35

It is a good place to order the construction of your pool and garden

Review №144

2020-12-27 00:27:48

EXCELLENT