Team Volkswagen of Hayward in Hayward

Review №1

2024-06-20 03:28:20

This was my first time buying a car myself and Im glad I had Nader help making that process very easy. He was very helpful and didnt make me feel lost under the many sheets of paper that needed to be signed. Thank You Team Volkswagen and Nader! I am very happy with the 2008 Honda Accord!

Review №2

2024-05-12 17:45:25

We had a great experience with VW Hayward. Worked out the pricing over the phone and picked up the car a few days later. They had it washed and detailed as promised and got us out of there quickly since we had to pick up our kids from school. Sam, Yama, and Ray were all friendly and professional. Thanks you!

Review №3

2024-06-18 14:43:31

I bought my “new to me” car from Volkswagen of Hayward and I had a wonderful buying and selling experience. Connie was my sales woman and she is so sweet. She answered all of my questions and made me feel very comfortable. During the test drive we had a wonderful conversation while she was telling me the features of the car. After the test drive, we went back to the dealership where I worked with Yama and Ray to help finance my new car. Yama walked me through all my financial options and was very professional without being pushy. I was so appreciative of that since buying a car can be stressful. Afterwards, Ray talked me through all the paperwork and made sure I understood what I was signing. I had a few questions after I left and it was easy to get a hold of someone to answer my questions. I most definitely would come back to purchase another car or suggest them to friends and family. If you want a relaxed and stress-free car buying an experience, seriously check them out.

Review №4

2023-09-14 00:30:24

This was a great buying experience! Debb was extremely helpful during my test drive with the 2023 ID.4 and answered all my questions and then some. She was very friendly, knowledgeable, and professional.The manager, sorry I forgot his name, was also very helpful and professional. He worked hard to make the deal I wanted happen and didn’t at any point say he couldn’t do something. He made every effort and I appreciate that a lot.Last but certainly not least, Vlad, the finance manager, made finalizing the sale and leasing experience seamless. He had everything ready and explained terms very clearly. He took the time to answer my questions thoroughly as we went through the paperwork.This is a great place to get your next car. Only thing is this might not be the best place to trade in/sell. They gave me an offer, I fully disclosed the prior damage to my vehicle, they verified with carfax BEFORE taking my keys, and then came back 3 days later saying a separate service, AutoCheck, states there’s multiple accidents (there wasn’t, it’s just one incident but the repair shop states 3 sides since the bumper cover reaches around to both sides of the car). They dropped my offer by $3500. Complete none sense. It felt underhanded as I had a better offer elsewhere and that’s gone now too.Too bad. Everything was great up until this point but the car selling experience absolutely soured everything.

Review №5

2024-03-04 22:33:30

Car has been taken into the dealership several times for the same issue, however the issue is still not fixed. Dealership refuses to provide a loaner vehicle despite the vehicle being covered under warranty, purchased new back in October 2022. I had to call the dealership several times over the course of a few weeks because nobody was following up with my messages that were being left after I would explain my vehicle issue with the receptionist at the service center.

Review №6

2024-05-21 02:18:26

My family was in a bind and I needed a car within a weekends notice. I had never leased a car before, Yama and his team Connie, Ray, and Farhad were all AMAZING! They made the entire process effortless answered all of my questions and went above and beyond. Everyone was so nice and welcoming and the drive to Hayward was all worth it. Prior I had always gone to Boardwalk in Redwood City due to convenience but after my experience with Team Volkswagen of Hayward, I will continue to make the drive. I cant recommend them enough. At Team Volkswagen of Hayward, they treat you like family!The car I wanted they only had one left. No other Volkswagen had it in stock. It wasnt a mass-produced color so a lot of people called and inquired about the car. They could’ve easily leased the car to the first person that walked in that day. However, since I had an appointment Yama and his team respected my time kept the car for me, and took my word that I would show up. I wouldve been frustrated had I made the drive to find out they had leased it to someone else. Most dealerships are first come first serve but despite that, the team went above and beyond and knew I needed a car and kept their word to help me out. Ive gone to other dealerships and they have wasted my time, not having the car ready and or making me wait. Connie made sure the car was detailed and fully charged and told me to come in anytime that worked for me.Sam let me take the car for a spin, set up my blue tooth, and showed me all the bells and whistles. While Yama helped me with the paperwork he was training one of his new employees I appreciated how he treated his staff the same way he treated my family, with patience and kindness.Thank you Team Volkswagen of Hayward🙏 My family with be returning customers ❤️

Review №7

2024-03-29 20:22:16

I would not recommend taking your car here for service. They misdiagnosed what was wrong / missed the root cause. Turns out it was an issue with the cam magnet but they replaced the spark plugs and serpentine belt etc. Also, they claimed to have fixed a leak in my oil separator but when I had to bring my car to another shop because I was still having issues they showed me that repair had not in fact been done. So I am just out the $556 and will have to pay for diagnostic and another shop to actually fix it. I cannot get the manager to return my call and have contacted corporate as well to no avail. Super frustrating. Whole point in taking it to the dealership in the first place was it’s supposed to be trustworthy and service guaranteed. I would also double check what they are charging you hourly for labor. Last time they charged me $506 for not even 2 hours of work.

Review №8

2024-03-30 01:41:44

I am appalled by the condition my car was returned. There are wires disconnected all over the place, missing relays, trim pieces removed. My car was in the service area for more than 4 weeks and these people who claim to be mechanics could not figure out what was wrong with my car. I never got 1 phone call from anyone to keep me updated. I contacted a mobile mechanic he diagnosed the problem within 30 min. The ignition needs to be replaced. Simple fix, these clowns couldnt figure out in 4 weeks. I was hesitant to take it to them because the car has been serviced for years and years. Big mistake, I will not make again.

Review №9

2024-04-07 20:47:09

I selected the above rating due to the exceptional customer service experience provided by the Volkswagen team in Hayward. Connie has been my salesperson for over a decade, and her professionalism consistently ensures VIP satisfaction. Our family has been loyal to Volkswagen for more than 12 years, and the manager, Yama, is incredibly supportive and knowledgeable, he guided me towards the best car options for our family. Yama did what it’s takes to give me the best customer service experience.

Review №10

2023-08-29 20:00:00

It was the best car shopping experience ever! Really appreciated Lucy and Ashley’s help when we walked in! They are sincere and welcoming. Even tho shopping is my favorite activity but trust me I always hated car shopping just because I feel there are always too many tricks and tactics during the process. But thanks to Yama, as a sales manager, he knows what’s the most important value to do business - honest. And we were able to have straight forward conversations with VWHW team when buying a car just like buying anything else!