T-Mobile in La Crescenta

Review №1

2024-04-11 00:20:02

If you do end up at this tmobile store, stay away from Rosie. If you’re older and don’t know what you’re agreeing too, she will take advantage and tell you lies that you need to add multiple lines for a phone, far from the truth. Honestly, should be investigated for fraud. Had to cancel everything she did on our account before getting a huge bill. Disgusting service.

Review №2

2024-02-24 02:27:42

I brought my new Google Pixel 8 phone to get a new SIM card. the store is convenient, well lit and the young woman who helped me was pleasant and helpful.

Review №3

2024-04-02 21:44:07

Robert,Anthony and the manager Stephanie were very helpful I came in with so many problems and they were very quickly solved they took the time to trouble shoot with me about my problems and replaced my 5g tower so that I could get faster speeds with my internet will most definitely recommend friends and family.

Review №4

2024-03-14 00:29:11

They are lying about any promotion, they told me they will trade in my last phone for 1000 dollars than they are telling that the trade in went with 300 dollars. Shame on you. The Girl who did this is a Katiana or Tatiana I don’t remember her name.

Review №5

2024-06-10 04:19:41

Anthony gave us exceptional service! He was fast, efficient, and gave us great advice!

Review №6

2023-06-02 07:24:55

When I mean great, I mean great Customer service Eric and Ale went above and beyond their way, to help me switch from a personal account to Business account Im grateful for their service and for facilitating the whole process, super smooth transition with their assistance. Definitely will be seeing me in there for years to come.

Review №7

2022-11-10 23:47:46

Adriano and Leo know what they’re doing and are awesome. Others, including call-in support, do not. Spent close to 6 hours over the phone, online, and person to setup a smart device plan. T-mobile’s website promotes a smartwatch+plan deal, but when checking out it comes up with an error. Online customer support mentioned that it was impossible to setup the plan as advertised and sarcastically apologized that I should have been informed from the get-go that the plan could not be initiated as listed. Even the in-store reps had to call into backend support 3 times to override plan settings to get the smartwatch to work. It eventually did work, but with many hoops to jump through. T-mobile, setup your poor customer service reps for success by at least making it possible to process the promotions that you’re touting on your site. Lastly, when trying to give praise to your reps on site, they mentioned there is no manager assigned to the store…really? Promote your good workers internally, or risk losing them

Review №8

2023-09-03 21:54:30

Rosie is probably the most professional/kindest employee I’ve ever come across. She helped us in 20 minutes, while calling customer service for a week led us nowhere. Thank you, Rosie! ⭐️

Review №9

2024-05-29 07:13:32

I remember when customer service was high quality at TM.

Review №10

2018-12-01 01:40:45

Without a doubt, this was the best customer service experience that I have had in a long long time. I spent about an hour and a half in the store, and for some people that would be a huge negative. In my case it was because I wanted information transferred from an old cell phone to a new one that I had just purchased. I wanted to stay in the store until the transfer was fully complete. The sales rep had no problem with me waiting there while the phone uploaded and downloaded. He made sure everything was great before I left. I would recommend T-Mobile to anyone whos interested in outstanding customer service.