T-Mobile in Redondo Beach

Review №1

2023-11-17 02:47:46

Watch out I tried to port out and they gave me the wrong info I work in the wireless industry so I had the app open with my acc info and I asked to confirm and she said it’s good and it didn’t match lol lol nawwwwww watch out with ur personal info calling HR rn incase my line gets shut off these the people who helped me .

Review №2

2023-07-19 23:11:25

Evan S was amazingly helpful regarding wireless and home internet - promote this guy! Also, Verizon is largely unusable in much of LA, whereas in my limited experience thus far T-Mobile seems great. Also, they dont do a lot of the shady stuff that ATT and Verizon do.

Review №3

2023-06-26 22:06:24

I moved from verizon, thinking this un-carrier was going to be a better experience. Wrong! First of all, my motivation to switch to T-Mobile was because of the costs savings I supposedly would experience. I was paying a little of $80/mo. for Verizons unlimited plan and was told my T-Mobile plan that was similar would be $56/mo. ($70 less 20% discount). I was sold the Go5G 55+ plan because it supposedly came with a 20% discount, which was cheaper than the next plan that was lower, so in essence, I would be receiving more for less costs per month. However, instead of my usual $80/mo. bill, I was sent a $228 bill, only to learn that the 20% discount didnt apply to that plan and all the other free offers werent free after all (i.e. Apple watch). So after hours of working with customer service, I was then switched to the MagentaMax 55+, where the 20% discount applied...with slightly less benefits, of course and the other things I was being billed for was correctly. So fast forward to this month, I once again get a bill for $121, with the invoice reflecting a $20 payment for the free watch and some other charges for things I dont have. I thought I would be happier with T-Mobile but instead, Im extremely frustrated as the store sells things that arent on record for customer service to see so they are unable to provide assistance. If you ask me, it looks like fraudulent practices (i.e. bait and switch). Probably time to go back to Verizon. Id gladly pay the extra dollars to avoid this B.S. BUYER BEWARE!Update...just got a call from the store at the South Bay Galleria. The salesperson is now telling me they made a mistake and my monthly charge for the watch is not $10 but now $15/mo. Unbelievable...whats next???

Review №4

2023-07-26 22:58:45

Im guessing the reason why employee Mohammad was so rude, uncaring, and WRONG about a T-Mobile promotion is because the store and Galleria Mall are dying and his days are numbered. Im sure hed have done better under different circumstances, right?

Review №5

2023-04-29 17:53:12

My sister needed a SIM card for her international phone, great service. Store is located inside The South Bay Galleria, tons of parking. The service was quick and great.

Review №6

2022-11-15 05:15:55

I want to give a big thank you to Andrew who sat with me for three hours trying to resolve a complicated issue with my account and phone. I appreciate his help, his patience and how friendly he is.If you need help with your account or phone, don’t hesitate to stop by here and ask for Andrew.

Review №7

2022-01-03 14:38:03

Ramon was very unprofessional. When asked for a pen/paper to write down account detail he said we should have brought that with us! Initially, he said we couldnt make changes to plan we had instead of offering options. He didnt explain how much its going to cost and started making changes - we thought hed let us know as soon as he could. He then said we need to pay $60 something without explaining what it was for. After some questions, when we asked if activation was free he said nothing comes free - he talked to us as if we didnt know what money was and how it worked. We left the store

Review №8

2021-06-20 02:17:15

Two of my friends and I went for phone shopping and Anai was very helpful and patient with us. All three of us walked out very pleased with service. Will definitely make sure shell be there when my new phone arrives for trade in. Thank you for your excellent service Anai!

Review №9

2017-08-04 23:47:47

Best customer service EVER. Sam K, tall guy(my bad...Bryan? I think?!)and Heidy were great. Super friendly, knowledgable, helpful, very efficient people that worked together as an amazing team. We were very happy and highly recommend coming here over other locations. :)

Review №10

2017-09-07 21:26:06

I am already a very happy T-mobile customer but decided I wanted to upgrade my phone. I went in a couple days ago to see all of my options and what would be the best choice for me financially. The sales rep, Heidy, was extremely helpful. I had so many questions and she did not hesistate to answer every single one of them. She was so patient me. I didnt understand a lot of the information she was giving me and she made sure she explained everything to me until I understood every single option for me. Her patience and kindness is the reason I love T-mobile!! Definitely referring this location to everyone I know, especially referring Heidy as their sales rep. Thank you!