Presentation on Map Reviews Nearby

T-Mobile in Northridge

3.1 (80) 18497 Nordhoff St, Northridge, CA 91325, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Northridge, Los Angeles County, California, US

Phone: +1 818-998-2400
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 3.1

80 Reviews for T-Mobile 2024:

Review №1

2024-06-07 18:57:16

I had an amazing experience with Adrian, he was very informative and helpful. He helped me switch plans for a better deal to get trade in’s with promotions and i love my new phone! The accessories were also included in a bundle that made it easy for me to budget.

Review №2

2024-07-04 23:23:00

Thank you for the great service given. Not only you answer all of questions but you found the best deal for me. Erick the new manager and Miguel were excellent and super friendly, you need to come see them

Review №3

2024-06-11 02:11:40

(Wait 15 minutes before a rude employee take time to assist me she was more focused on her personal business on working hours I know because she was at the phone talking with someone in Spanish thighs no related with her job also she was fixing her watch) so I’m just left this location at 6:56 pm after more than 75 minutes waiting at the phone to speak with a T-Mobile customer service representative because an employee “Geovanna” tell me they can’t help me, in a rude way she told me that i have to call customer service, I try to explain to her that I did before come to the store and they told me to go directly to a location, so after waiting in the phone for more than an hour they told me exactly the same (i have to go to the store) that lady (Geovanna) was more focused on her personal stuff on work hours hope the owner of this Retailer location take serious their customers service experience.

Review №4

2024-04-16 15:40:22

Horrible you guys have to watch your payments because they try to charge me two lines when I dont have them . So instead of my bill being 124 it was 254.For no reason just that they wanted to add new lines so they can get commission horrible staff for doing this to a mom with kids.They only did that to get more money on sales. So when they tell you things are free dint accept nothing is for free.

Review №5

2024-07-05 00:01:45

Miguel was a good helper excellent worker 10/10. If you come to the store ask for him

Review №6

2023-11-25 02:39:38

Ive had a fantastic experience with the a sales person, Juan, at this location.Since 1st time that I purchased my new device, 3 months ago untill now whenever I experience a technical issue with any software or app hes always been there to solve it. Hes professional, knowledgeable and pleasant.Ive referred other ppl to that store & they too were totally satisfied.So, thank you Juan ! 😊

Review №7

2023-10-05 19:58:32

My first experience was bad. Who was that lady responded to me in rude way to accept Internet gateway device, asking for return label which was not told to me by the other store. She was like Well, I dont know, you go to hell. Is this how you treat a customer? You got to solve the problem. I had to go and return 3 times to return the device, no proper communication from a communication company ? What a disconnect. I had to call the customer service online and get the things sorted out. I have to run to drop off one more time. I will not go to this store.

Review №8

2023-06-13 02:45:02

I had a wonderful experience at this T-Mobile store. By chance, I stopped here after doing some shopping at the Northridge mall. It was the best decision I could have made. As soon as I entered, they greeted me with a smile and offered to help. If someone couldnt answer a question, another team member immediately was there to help. You can notice that employees here work as a team. I had numerous questions and they were all answered. The people that work here are patient, knowledgeable, and courteous. The store is clean, well lit, and organized. I recommend this store to anyone who has had a bad experience elsewhere. This store location is not close to me, however, I am willing to travel here for the customer service they deliver.

Review №9

2023-12-09 19:33:11

My replacement phone had a problem with charging port, and T-MOBILE said they would replace it under warranty. Waking in the store, I told the employee that my replacement phone had arrived. The minute I said that both the employee and the managers face expression changed. They we not happy. The phone doesnt have a single scratch ! Without even looking at the phone charging port, they claimed physical damage! I asked to show me where, and the manager rolled his eyes. The manager stated that he doesnt care if T-MOBILE will instruct him to replace it, and he will not do it! After talking with the T-MOBILE representative, i was informed that this place has an extremely bad rating on warranty exchange, and they will talk to the T-MOBILE sales manager who signed up these guys. Keep in mind that these stores are not actual T-MOBILE but a private resale store. My advice is to have your replacement device shipped to your home and only buy products from the T-MOBILE website directly! Hopefully, this location will lose their contact with T-MOBILE!

Review №10

2023-10-31 01:37:37

Customer service is very crazy 🤪. My order is ready for pickup but when I got there they says Manger is out off work two days I have to wait. WY they send me msg my phone is ready for pickup. I dont recommend any one go there. They do lot off lies.

Review №11

2022-05-26 03:22:46

By far the absolute best experience I’ve ever had compared to other companies. Andrew and Gio were very helpful, not only did they go above and beyond to explain the process, they made sure everything went as smoothly as possible. I was in and out in no time getting a brand new phone. They made sure I had no issues with the phone before I left the store. Those two are very personable and definitely go above and beyond for their customers! Thank you Andrew and Gio! We hope to see you again some day!

Review №12

2022-05-02 19:21:35

Worst T-mobile store ever! Went in just to get SIM cards replaced ended up leaving with two new iPhone 13s. I was then told I didn’t have to purchase new phones just to get new SIM cards. I returned the phones spoke with George the store manager told me I would be fully refunded. Waited a month never seen the refund. I called the store, George told me I had to now contact customer service, customer service told me the refund is done in the store. I called and spoke with Richard he was a big help was told my refund wasn’t done right he fixed it, waited another two weeks, no refund I called spoke with George this morning to be told there is nothing he can do. So I’m supposed to give t-mobile 300 dollars. I honestly think the manager pocketed my refund, why else would George the store manager not be willing to investigate or find out what actually happened to my refund. Not only is this branch thieves but they also have bad customer service.They all need to be retrained.

Review №13

2022-10-15 10:19:58

Do not believe anything these people says, specially the store manager. Ive been promised so many things by the store manager when I had purchase 2 tablets but not even single has been fulfilled. I have called them over 50 times and visited store personally more than 10 times but every time different reason and I come back home hopeless. Finally I gave up. Loosing lots of money every month but I guess lesson learned. Bunch of liars working at the store. Never ever going there again.

Review №14

2022-06-06 22:14:27

David, the Lead Service Technician here, is the reason that I will be staying with T-Mobile. David went above and beyond with his customer service, and his problem solving solutions. He was able to take away all of my frustrations when trying to file an insurance claim, and made sure that we will be getting a replacement device the next day. David is doing a great job with the Device Service Experience!

Review №15

2022-05-26 01:17:16

Was having problems E signing on my phone to acquire my new sync up drive device, try to take care of it on the phone with a person by the name of Josh was on the phone for 20 minutes and the things that he wanted to do on my phone were not what I needed to do. went to this store and within no more than 5 minutes I had completed the e signature and was on my way. waiting for my device in the mail and then Max is supposed to call me back on Thursday to help me install the product

Review №16

2021-04-18 20:31:37

Daniel N. Was absolutely fantastic and helpful. My elderly father had issues with an app and he graciously helped him troubleshoot and solved the problem within minutes. He truly sets the example of what customer service should look like, as a neighboring T-Mobile store simply turned my father away. We will only and exclusively deal with Daniel N and that store moving forward for any future purchases. Thank you again to Daniel N for going the extra mile for customers. He didnt have a sale today, but his service earned a lifetime customer. We need more people like him in service industries that are not just about the profit, and more people like Daniel actually MANAGING teams that offer the same level of service. ***** Corporate office — take notice of your top employees like Daniel @ the Nordhoff location and promote them into impactful positions. *****

Review №17

2021-02-06 22:49:56

I stopped by at this location for a purchase and everyone was super friendly and helpful. It is not a big store but as far as being helped with what i needed was definitely accomplished with a great costumer service!! And believe me i have had some really bad experiences with other stores before so definitely well deserved 5 stars!

Review №18

2023-11-29 23:07:49

Jhovana has a bad attitudeMiguel great man good customer service

Review №19

2019-12-17 01:28:50

This place needs to work on customer service . I came into the store looking to switch. The guy was at the register when I walked in getting ready to put product away. He tells me to wait proceeds to slowly put his stuff away as I wait 5 minutes. Thats an easy way to lose a sale.This was my 2nd visit 2 days in a row. The first day I was there for 20 minutes..no help.

Review №20

2022-01-20 18:11:06

Worst t-mobile store ever. None of the workers can answer any questions and they always tell me to call 611 instead. They even sold me a SIM card with no number and couldn’t setup my new account. I later went back to the store to return the SIM card and they wouldnt let me return it because apparently all sales are final sales. So they made me waste my money.

Review №21

2022-08-18 13:01:41

I highly recommended Julian, he deserved to get 5 star. He is very friendly and accommodating, he helped us a lot and answered all our queries. Good job Julian!

Review №22

2023-01-20 03:53:24

Gio was super nice and helped me with my phone when it wouldn’t turn on. 5/5 would recommend this T-Mobile location with employees like this! Thanks again, Gio!!

Review №23

2021-05-08 01:26:57

I called in the morning to ask if they had the iPhone 12 in Green in stock and they said no, but they could order it for me over the phone and have it shipped. I said no initially because I wanted to the phone the same day, but decided to just order through them. I called back within 2 hours and the person who I spoke to said “we don’t take orders over the phone call 611 bye” and hung up so rudely. So if you don’t order over the phone for your customers then why did someone from the store offer? Or just pure laziness.

Review №24

2023-07-07 02:33:28

Was working with gio well trained very patient welled mannered knows how to get the job done giving him a 5 star

Review №25

2023-03-27 09:03:11

Good customer service but the rule of the door having people coming in and out is prohibited that rule should be changed what if it was an emergency or something 🤔 shouldnt affect the company service thing so dumb

Review №26

2018-02-13 00:07:31

This store has HORRENDOUS customer service! The staff is NOT knowledgeable about certain services! I had to call T-Mobile customer service while I was at the store for help! The rep was APPALLED at the lack of knowledge at this store and helped me by calling another store to help me instead. He said he would recommend NOT visiting this store again, and that he has made a note about it for corporate.Wasted 30mins in this ridiculous store and was in the other recommended store for 5-6mins tops without any issues!I honestly believe they didn’t want to help me because I wasn’t purchasing anything. I was there to turn in an old device for Jump on Demand!

Review №27

2017-07-06 22:44:59

Deserve zero stars!! Avoid this store! Not only was the person that helped us extremely rude and inattentive, he was also poorly equipped to diagnose our phone problem. His solution was to send us to Apple because he couldnt figure it out. Apples solution? Restart the phone. Problem solved. And this isnt the first time weve received poor customer service here

Review №28

2018-11-27 00:51:53

Quaint T-Mobile branch. The staff is generally quiet but friendly and knowledgeable. Juan is the man. Be nice to them and theyll be nicer to you. Happy holidays!

Review №29

2018-01-13 20:23:34

Bad customer service and especially when they realized that you will use the jump upgrade its not my first time I experienced such treatment from their staffs. I gave two stars for their items,stocks and cleanliness.

Review №30

2018-08-01 05:56:58

Great store with awesome staff. Very helpful and they listen to your problems and concerns. Would recommend coming before 8pm because there won’t be a line.

Review №31

2022-08-19 00:16:15

A massive thanks to Julian for helping me fix our wifi issues! He was very helpful with my issue and it was solved so easily 😇

Review №32

2022-04-21 20:58:37

Customer service here in Northridge stinkthe girl helping my husband was very unfriendly didnt smile act like she didnt want to be there act they need to retrain the employees there to make customers welcome

Review №33

2024-01-07 02:09:35

No customer service here

Review №34

2020-12-16 00:11:21

Received excellent customer service from Danny. He answered all my questions, was very patient, and very helpful.

Review №35

2022-08-17 23:44:34

A massive thanks to Julian who helped me.You’ve done an incredible job.

Review №36

2023-06-17 19:36:59

They attempted to fix my new mobile.

Review №37

2016-06-12 00:58:35

Associates are very helpful and they will actually listen. They will give you options so that you get bang for your bucks deal

Review №38

2022-11-08 20:04:43

Janny the store manager is very helpful and help you alot.

Review №39

2017-04-05 00:14:18

Didnt show me the demo phone even though it was available in the store and asked me to come back later as the manager was not present.

Review №40

2020-05-19 04:19:21

(t-mobile location owner) you should really fix the time of closing ! google says yall close at 9 which i wasted my time going (false information) got there at 8:15 and it was closed you guys need to fix that!

Review №41

2017-03-14 03:50:57

Morons close 20 minutes before 9pm. Thanks for wasting my gas. They saw me try opening the door too with people still inside.

Review №42

2017-11-21 21:12:01

Terrible Company...I transfer my service with different company,my cell phone is complete paid of..Belongs to my..I been request to T mobile company to unlock my cell ..They been given me diferent excuse its been more then 6 weeks still not resolved my problem..Terrible Services!!

Review №43

2016-03-05 19:10:32

Plaza is really packed in with minimal parking so keep that in mind. Otherwise its a normal T-Mobile store

Review №44

2016-08-02 21:03:30

Friendly staff that are fairly knowledgeable about their products. Very helpful!

Review №45

2017-10-11 05:58:17

Horrible service not really a t mobile store but rather an independent retailer

Review №46

2022-08-16 19:32:13

Customer service here a are rude to the customers no manners

Review №47

2016-02-21 04:01:40

Slow services and not helpful. Northridge mall T-Mobile is much better

Review №48

2018-10-26 20:59:23

Very nice store layout and great representatives.

Review №49

2018-10-23 00:33:34

Great customer service. Friendly and quick

Review №50

2016-10-02 19:19:52

Very busy place but once attended was helpful

Review №51

2022-05-02 18:32:46

The staff is always so helpful!

Review №52

2017-06-04 15:21:11

Service is good.. I just hate the prices the network charges.

Review №53

2020-08-25 23:21:48

Great serviceKevin was very helpful

Review №54

2017-09-20 03:34:31

They take forever to assist you !Go somewhere else

Review №55

2021-05-10 00:59:39

Closed 15 minutes earlier than advertised on 5.9.2021

Review №56

2018-11-20 21:08:47

Horrible customer service. Lazy employees. Need training.

Review №57

2019-08-01 23:35:38

Plenty of phones and tablets. Salesman knew what he was talking about.

Review №58

2018-10-04 23:19:52

Really bad service, avoid at all costs.

Review №59

2018-03-13 03:55:08

My texting wasnt working now they are.

Review №60

2017-05-16 05:30:27

Customer service could be better

Review №61

2015-08-21 11:05:19

Less knowledgeable than other stores.

Review №62

2021-09-13 23:05:49

Gio was very helpful

Review №63

2016-10-06 07:52:18

Very helpful staff!

Review №64

2017-07-13 22:17:13

Good customer service

Review №65

2022-06-03 22:12:47

Excellent service.

Review №66

2022-08-27 02:57:09

Thank you Julian

Review №67

2017-05-12 02:00:40

Not good service.

Review №68

2021-03-15 23:45:25

Poor quality service 😕

Review №69

2018-06-17 20:35:00

Poor customer service

Review №70

2015-04-26 01:55:27

T mobile sucks now

Review №71

2017-12-12 13:59:53

Helpful and knowledgeable

Review №72

2015-12-31 19:11:00

Great service

Review №73

2016-02-07 08:02:18

Lazy staff.

Review №74

2016-12-31 16:14:43

Helpful people

Review №75

2024-07-05 23:55:00

Excellent customer service

Review №76

2024-07-05 00:37:30

Eric and the team at t-mobile of northridge are very helpful and understanding. If you’re on a budget they will work with you to insure you get the best deal and leave a happy customer

Review №77

2024-07-04 23:55:42

Miguel was very helpful and knowledgeable in everything. He helped me get on the right device and at the right price . Erick the new manager was very helpful and friendly too. If you want great honest and friendly service, you need to come see them .

Review №78

2015-06-15 20:18:52

The phone service... is really bad... not attentive at all.

Review №79

2021-06-12 23:45:29

Good attention

Review №80

2018-09-26 18:55:29

Unfriendly