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T-Mobile in Thousand Oaks

3.8 (45) 3900 E Thousand Oaks Blvd Ste 104, Thousand Oaks, CA 91362, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Thousand Oaks, Ventura County, California, US

Phone: +1 805-370-1909
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 3.8

45 Reviews for T-Mobile 2024:

Review №1

2024-05-21 04:32:52

Both Karens were very friendly and helpfulGreat experienceI will tell people to go to this store over the others

Review №2

2023-08-14 04:00:35

The worst. Watch out. The cost is very high, rude people in the stores and phone. When you switch companies they wont let you go! They hijack your phone then send fake bills. Go to Consumer Cellular! Its 20.00 and excellent! A third of the cost of T Mobile.

Review №3

2023-05-13 15:17:31

I think the fact you only have two employees working there during the week between 12-1 is lousy business. While the rest of us hard working people are on a lunch break and only have 45 minutes but you assist those who don’t work who could come earlier in the day but chose the lunch hour out of self entitlement. You can’t handle a simple SIM card replacement while your customer is standing there let’s see, oh doing nothing!!!! In my lunch break for a simple SIM card and you can’t handle that? These types of things make me want to close my account.

Review №4

2021-11-17 18:09:06

I was here a week ago after having some miscommunication with the person I chatted with regarding changing to T-Mobile. I was fortunate to speak with Kevin C who was friendly, patient, understanding and thorough. He broke things down and even took notes for me to guide me on how to navigate the process. He helped me call T-Mobile to ensure I would still qualify for the rebate and went the extra mile which confirming switching over was the best choice. Excellent customer service!

Review №5

2022-04-15 02:48:05

Top Notch customer service. Dealt with Christian several times, nothing like anyone in any of the other T Mobil stores I ever went into. Knowledgeable, nice, resourceful, accommodating, most of all....so patient.. I have to mention Kevin who is also amazing.. it is a pleasure doing business with these guys. wouldnt think of going ANYWHERE ELSE. Neither should you...ABOVE AND BEYOND !!

Review №6

2022-10-15 18:39:34

Christian got 3 new lines activated for me. I told him I only had 45 minutes, he said he could do it in that amount of time. He was done in 40. Everything worked exactly as he said. I had a great experience and T mobile is saving me money over Verizon and seems to work just as well.

Review №7

2021-07-01 01:31:03

I gave the person helping us an extra star because he was nice and tossed to the lions. We had an issue with our phone, after multiple tries we had the replacement phone sent to Westlake Village. We liked this store in the past. People in the store actually knew what was going on and were helpful. That statement is no longer true. We were having issues with the replacement phone. There was someone new who was helping us while the other, more experienced person just left him on his own to struggle through. The phone froze during setup. And again no assistance. I insisted that this phone also was subpar and needed to be replaced. There were options available yet none were offered. We could have been happy customers instead of the extremely disappointed, disillusioned, dissatisfied loyal T-Mobile customers we are today. Find another store.

Review №8

2024-06-08 19:48:37

Perfect 10 stars! Karen was Very helpful!

Review №9

2022-09-03 16:06:46

Great service from Kevin and Adam at this location. Both helped me switch out my old phone and got me started with transferring all my data in no time. I was informed about all the accessories they carry and got myself a few things. Friendly service! Thanks!

Review №10

2024-05-27 18:19:25

Karen was such great help ! And very friendly!

Review №11

2022-10-31 21:53:44

Best t-Mobile experience, ever! Super helpful with, my lost phone trouble. Steven was very sympathetic and full of information. I’ll be back to this store to buy my next phone.

Review №12

2022-03-01 21:58:16

I spent over an hour in the store today, and the customer service I received was top notch! Angele T. was extremely pleasant, knowledgable and helpful. Manager Christian T. was very professional. It was a pleasure going to a store where the words customer service actually meant something! Great team and I would highly recommend this store. I will be going back for all of my mobile phone needs! Thank you!

Review №13

2018-12-31 04:43:34

Had a very great experience. The representative Mildred helped me with my purchases and answered all my questions throughly. She helped me switch my number from sprint and she also helped me get an 818 area code number since it had generated a 747 area code. She called customer service and changed it right away for me. It was an excellent service and I was really happy with my experience there that I went back to her when we got new phones for my mom and husband. She is a really polite and friendly representative and very attentive.

Review №14

2021-01-13 02:28:11

Worst customer care experience Ive ever had at any phone store ever.I bought 3 iPhones here before Thanksgiving (right before the holiday Covid lockdown). The 3rd phone was sent through the mail, arriving a week later. I decided to return it, but couldnt bring it back until after New Years. They phone box was opened but the phone was never even hooked up, so not a SINGLE PHONE CALL was even made on this phone.T-Mobile customer care service told me over the phone that the store could take it back if I would pay the $80 dollar restocking fee and told me to emphasize that the phone had never been used. But it didnt matter here - this store told me that they are an independent provider and that they have the choice not take it back because it was outside of the 14 day return period (when it didnt come until a week after the purchase day anyway) and they CHOSE not to take it back. So I am stuck with an $800 dollar phone I hate.We have 5 phones in this family, and you can bet they will be replaced elsewhere. I WILL NEVER COME BACK TO THIS STORE AGAIN!

Review №15

2021-08-08 03:30:19

My experience with T Mobile was great. Kyia the representative was very professional while demonstrating passion with knowledge to be sure my phone needs were met..Kyia is indeed a great asset to the company.. Thank You Kyia for great customer service..

Review №16

2023-12-12 20:57:14

Tati was helpful getting new phones setup with our account.

Review №17

2019-11-11 17:47:19

T-Mobile blows all the other carriers away when it comes to customer service and that was no different at this location. Bardia was awesome in helping me set up a new line on my account and even told me about a promotional offer to save me some money. This man deserves a raise!

Review №18

2018-08-28 16:02:19

The associates at this store are great! They were patient, answered my questions, a d helped get my new account set up. Highly recommend this store. T-Mobile customer service in general is great.

Review №19

2020-07-04 18:29:56

OMG the whole team is wonderful. Helpful, knowledgeable, and pleasant! A frustrating experience of changing carriers, turned into a positive, fun experience. Go figure- so nice to be in a brick and mortar store again AND with great staff!!

Review №20

2018-12-28 20:31:20

Went to this store to buy new Iphone X, decided to come early as shopping on Christmas holiday is usually busy, the store supposed to open at 10am and people start waiting outside before its open, there is two female worker inside, one playing with her hair and a bottle of water and one is on her phone. Time passed (exactly 10:15am) and everyone is still waiting for them to open the door, one already decided to walk out while the two female staff stare outside like they did not see any customer outside waiting. Everyone is getting annoyed and I decided to knock on the door and finally one approached and open the door( pretending they didnt notice that the door is still locked when the key is attached to the handle) If I were the manager of this store, ( check the staff who work on Dec.26) make sure that the staff is trained because thats how you loose your business, we decided to go T mobile at other location since they provide a better service.

Review №21

2022-02-15 01:35:28

Great customer service, Christian the store manager made my day so much easier, appreciate you, truly recommend this store if you have any questions or needs with T-Mobile!

Review №22

2019-12-27 20:59:32

Bardia is super professional, has positive attitude, and solves problems quickly. This employee is a great representation of the company as a whole. More than satisfied with the way he handled our issues - 10/10.

Review №23

2023-05-15 23:14:53

Finally left after waiting 45 minutes to ask a very simple question. Is the manager of that store too busy to help customers?

Review №24

2024-03-16 19:01:20

Karen was very helpful and pleasant!

Review №25

2022-08-28 21:06:33

Just walked out today, Ray and omar had great customer service . Also were very informative to helping me make my decision onto what phone I should get . Thanks gentleman

Review №26

2021-03-29 23:32:30

My husband and i had the best experiance at Westlake village ca . Erick and Daney were very helpful and knowledgeable and expertAnd set up our new phone . answered everyQuestion.

Review №27

2023-07-02 18:40:40

Couldnt buy a cable from type-c to iphone. Store shows that cable costs 20 dollars but it is 30

Review №28

2019-04-04 16:41:31

The store staff members were very friendly and Caleb helped me transfer photos and contacts to my new phone. Id recommend them!

Review №29

2022-09-10 20:02:30

Just long wait to pay for phone bills. Customer service is pretty good.Thanks adam for helping my figure out my phone bill problem.

Review №30

2020-08-17 22:38:28

My iPhone broke, I have 360 Protection service thats very expensive, and they cant do anything in the store, they told me to go to Best buy and best buy told me we cant fix anything these days. AWESOME.

Review №31

2021-01-15 04:38:03

Dan was incredible. He really went the extra mile to fix My T-Mobile problem. Co. needs more like him.

Review №32

2023-05-04 20:49:21

Christian and Kevin are the best cell phone people ever!!!! They are so on it!

Review №33

2023-01-20 18:21:39

Kevin is polite, helpful and engaging in handling our modern return.

Review №34

2018-12-04 01:38:14

Take Long time to do my payment, clerk was having a personal phone call . Solving,persona problems not profesional service.

Review №35

2021-07-17 22:06:59

KEVIN IS A FANTASTIC CUSTOMER SERVICE REPRESENTATIVE, HE IS AN AMAZING CUSTOMER SERVICE REP OF T-MOBILE

Review №36

2019-03-20 16:05:49

T-mobile Tuesday just got umbrellas in time for the rain. Thanks judy kirby..

Review №37

2023-01-18 06:51:46

Great service and knowledgeable people. Highly recommend.

Review №38

2021-12-04 22:58:40

I waited for more than 30 minutes but no one show up.

Review №39

2023-08-24 21:19:38

Manager was helpful and professional.

Review №40

2019-04-13 20:22:10

Stopped in to have my phone paired to my car. They took care of it right away

Review №41

2022-10-31 22:21:36

Great great great customer service

Review №42

2019-06-04 03:28:04

They are dumb liars

Review №43

2020-08-31 19:19:05

The worst service and attitude

Review №44

2018-12-13 12:19:56

Excellent staff

Review №45

2022-07-20 19:30:18

Quiet, fast and quite efficient who works there 😊