Presentation on Map Reviews Nearby

T-Mobile in Los Angeles

4 (58) 2401 N Broadway, Los Angeles, CA 90031, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Los Angeles, Los Angeles County, California, US

Phone: +1 323-275-1364
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–7 PM
Sunday:11 AM–6 PM

Edit info

Total reviews rating 4

58 Reviews for T-Mobile 2024:

Review №1

2024-02-11 00:27:04

Representative was beyond disrespectful. Was greeted with poor manners and once we began the quest for a new phone, Representative was not helpful at all to have questions answered. Representative didnt make attempts to help out or seek further assistance. Will never go back to this store .

Review №2

2024-02-11 00:38:49

Service was terrible employees did not want to help me at all. Employees would not want to help us and made false statements about our promotion. Did not want to look up offers at the moment.The service was based off how the employees felt that day.Will never come back to this store ever again.

Review №3

2024-03-23 17:52:57

My experience at T-Mobile was wonderful!! The customer service was excellent!! Azucena was an excellent help with my transaction!! Thank you!! A.Franco

Review №4

2023-08-31 20:23:01

I was skeptical about some of the reviews but did not mind as some of them weren’t so irrelevant to the services that a store should provide. My experience was great overall. Provided answers to all my questions which was needed. Left with home internet!🙌🏽

Review №5

2023-06-13 13:38:53

Service is based on how they feel for the day . Also review the contract and have them explain details and changes to the account . Ask if they will run your credit and check for anything missing from your purchase . I was missing a sim card key for one of the phones. Save yourself the pain and visit another location. I

Review №6

2023-02-25 21:34:56

Avoid this store at all costs. I was sold an Apple Watch that was the wrong color I asked for. They charged me a $50 restocking fee after opening while still in the store. This was a traumatic experience and may reflect my ability to ever go into a store again. Absolute worst.

Review №7

2023-08-31 20:02:16

Thank you so much for the great service, the staff here is friendly even when they are busy. They were very informative with all my questions and I got a great deal.

Review №8

2022-10-01 03:05:06

My phone has not been working properly for over a week. I finally get a warranty exchange for the phone but it was delivered to this store. I went in around 7:15pm and they would not help me because they said to transfer the data in my phone would take 30 minutes to an hour. The representative was rude and rolling her eyes at me. Did not want to help me at all. Im sure that if someone walked in buying a new phone and needed their data transferred they would have done it so that they wouldnt miss out on a sale. I am very disappointed with the treatment from T-Mobile. This is not how customers should be treated.

Review №9

2021-09-17 00:33:56

Customer service was great and we felt welcomed. Marcopolo helped my girlfriend out getting her new phone connected after having terrible customer service elsewhere (Sunset and Alvarado). He gave us the run down of all the details on different plans and what not. Honestly, overall it was great and I recommend this place highly.

Review №10

2019-01-10 01:27:49

We just went in looking for offers. The attentive worker Chris was great. He was able to speak in our language, Spanish. His patience, his attitude and friendliness convinced us to switch. All workers should learn from this young man and be bilingual. I applaud this store for their smart hire.

Review №11

2021-11-07 22:36:43

I went in to get a new Sim card for my galaxy fold 3 since its a 5g phone and need a 5g Sim card. Instead he can sell me a Sim card for 10 dollars because I am not the primary account holder, BUT I CAN PAY THE BILL IN FULL EVERY MONTH?!If I wanted to pay 10 dollars for a dim card, I could of done so at Costco or any place that us convenient to me.I pay for TMobile Service every month and I expect to get service.Thanks for wasting my time.

Review №12

2020-12-06 01:27:14

Extremely disappointed with this T-mobile location. My family and I only come to this store because the customer service is always excellent. We’ve bought at least 7 phones here. My last visit was just as awesome as it always is. The employee (Blanca) was the one that helped me out. I told her I wanted to get a new phone. I mentioned I wanted the iPhone XR since it’s newer than the one I had and it’s affordable. I told her I only wanted to pay $25 a month for a new phone because that’s all I can afford. She completely understood. Then she explained that because the iPhone 12 would be released the following week, the iPhone 11 pro was going to cost me the same $25 as the XR. Of course I agreed to getting the newer phone for the same price. Who wouldn’t? I even asked her if she was sure it would only be $25 more to which she said yes. She proceeded to write down the calculations comparing both the XR and 11 pro. There was like a $20 difference which was nothing. They were out of the colors I preferred, they only had white available. I told her I wasn’t a fan and so she popped out her phone and once I saw it I didn’t mind. It wasn’t exactly white white. Anyways, we got everything transferred over and I was on my way. She said to give it some time for the promotion and the $100 discount for trading in my phone to reflect on the account. Mind you i’ve bought phones in the past and they always say that the system takes some time to reflect the changes. Understood. I waited 1 1/2 months until I started wondering why it wasn’t reflecting the changes. I called the store and the same employee Bianca answered. I told her if she remembered me, my mom, and sister who went with me. We were the last people in the store since it was almost closing time. I explained to her that the promotion still wasn’t reflected on the account. She then tried to remember because she didn’t remember. She then told me she didn’t remember saying that the iPhone 11 pro had a promotion (she only remembered that I would get the trade in discount). I was very upset that she refused to acknowledge what she had said I didn’t want to get her in trouble. I was just curious why it hadn’t reflected. She tells me to call when the manager is there to see what “he can do”. I called, he got my information and said he would investigate. Never did he call me back. Now i’m stuck paying $38 a month instead of the $25 I said I could afford. I loved her service which was why I had asked for her name on my way out of the store, so I could leave her an awesome review because she was able to tell me about the promotion in which I got a better phone than I expected to get. Well obviously she messed up and I think it’s a shame that she couldn’t admit she did. I understand mistakes happen, but why should I have to pay for a mistake that was not my fault. As a customer I am extremely disappointed with both Blanca and the manager for completely blowing me off as if I were lying. Especially during this time I really could only afford $25 not $38. Yes it’s only a $13 difference but it’s $300 more than what I would have paid for the XR when all is said and done.

Review №13

2022-01-23 02:19:57

My phone had died, i walked from Elysian park. I went in to charge it I didnt have my charger I was locked out my car. The only way to get in my car was through the phone its a virtual key and they said they couldnt not charge my phone. like No we cannot help you. I was flabbergasted like who are these kids why are they there. I unplugged one of the phones on display charge mine to 6% and left without a word. thank you past T-Mobile people who let me charge my phone I dont know whats wrong with these people.

Review №14

2023-10-27 04:50:36

There ripping me off I just joined and Im not sure why there charging me so much telling me its a hustle on the phone

Review №15

2019-11-16 19:02:09

I went in to upgrade to the latest iPhone and to buy a couple of iPads but when I got there. They were two sales reps and both did not greeted me. One was on the phone and helping someone and the other was having a full on non related conversation about boyfriend issues and I waited there for 15 mins and still no acknowledgement. First time I come in and experience this at a time T-Mobile store. Taking my business else where.

Review №16

2021-10-08 04:51:10

Marcopolo was so helpful!Marcopolo answered ALL our questions when the people at the T mobile hotline couldn’t.He helped us get new iPhones on a good deal.He activated our numbers himself after the hotline put us on hold for more than 30min.He frequently checked up on us and gave useful tips — to disable iMessages so our texts would stop glitching, to instantly transfer numbers to avoid extra charges from the previous carrier, etc.Our experience was SOOO POSITIVE with his help!!!!

Review №17

2023-08-31 20:20:23

Joanna, was great she helped me set up my business account and they provided me with WiFi for my home!

Review №18

2018-07-18 16:09:31

Horrible customer service and bad mouthing about supervisor by Natalie whos been relocated to this store.We came to the store to make a paymentNo others were seen around,but she and two othersThat work in another T-Mobile location...... we were trying to get her help us,and first thing she said hold on,while kept bad mouthing about one of their supervisor due to employees tardiness...In my experience, customer service is what get every employees paycheck, we just claiming the same respect we pay to others without differences..

Review №19

2023-08-31 20:31:10

Best T-Mobile store!!! Fantastic service, Great staff highly recommended 👍🏻👍🏻👍🏻

Review №20

2020-07-23 21:51:29

Don’t trust this T-Mobile store for upgrading your services or free new phone promotion. They’re not telling you the truth. I got rid off last years for the new Apple phone promotion, end up my phone bill $320 a month now

Review №21

2018-07-14 23:10:31

Some of the best service Ive had anywhere every. Dont know who helped anyone else but Noel was the greatest. He gets my vote for manager he was so helpful.

Review №22

2018-11-21 23:41:16

Chris is so awesome.Very professional, attentive & curtious. Fixed the problem on my phone, and didnt need to spend three hours in the store.I am so happy now!

Review №23

2017-07-16 01:37:10

I visited this tmobile store for a assistance and service was horrible the employees were all in the back room mean while customers were in line then they all pretended they were in a meeting laughing it off. I believe they were all unprefessional and had poor custumer service skills. It was the first and last time I go to this store!!

Review №24

2023-04-27 01:49:07

Excellent Service. Good attention to the customers. Parking on the side streets.

Review №25

2020-08-16 20:20:26

Staff were amazing. Worked with Norman and he was able to meet all my service needs.

Review №26

2021-06-09 00:40:06

Is this store even open anymore? I have been trying to pick up my replacement watch and every time I drive by theyre closed. I call and no one answers. If I had known I wouldve had the rep ship it to another store that is actually open like a normal business.

Review №27

2023-10-30 06:03:42

Very helpful.for their Tuesday T Mobile Special

Review №28

2018-10-20 20:17:08

Everyone is great here, but if you like undivided attention ask for America A+ on customer service

Review №29

2020-09-16 04:36:51

Very professional service, good attitude, clean, nice and excellent.

Review №30

2019-08-03 20:57:58

COME EXPERIENCE THE UN-CARRIER!!! YOU WILL WONDER WHY YOU DIDNT SWITCH SOONER!! GO SEE WILSON!!!

Review №31

2020-08-06 06:48:16

Our customer service rep Xiomara was amazing.

Review №32

2018-05-18 01:37:58

Good place to get a new phone and service

Review №33

2017-10-11 01:04:51

They are awesome to care the customer thanks guys!!!

Review №34

2022-07-22 03:54:46

Everyone is always nice and helpful

Review №35

2018-11-29 00:47:22

Excellent service; polite and patient.

Review №36

2023-10-04 19:52:07

Excellent service 👍

Review №37

2020-03-26 20:20:11

Rude worker with poor communication skills and a very bad attitude.

Review №38

2019-12-24 23:47:58

Ask for Wilson, great customer service.

Review №39

2021-12-07 22:16:05

Very helpful and professional..

Review №40

2019-12-15 02:29:55

Wilson was very helpful.

Review №41

2023-01-18 04:21:06

Great service

Review №42

2017-12-09 23:59:46

Cool😄😎

Review №43

2017-03-31 13:04:05

I love T-Mobile 😍

Review №44

2022-08-29 03:35:46

Horrible service

Review №45

2019-03-09 20:17:54

Awesome service

Review №46

2020-10-17 20:48:15

Quick

Review №47

2021-12-24 22:12:48

Poor service

Review №48

2018-10-20 16:42:49

Cool spot.

Review №49

2020-11-29 06:15:56

Very helpful

Review №50

2017-04-11 23:54:26

JerrodJaJa@email

Review №51

2024-02-07 02:01:48

I currently have insurance on two cell phones and they charged me for two screen glasses, one for each cell phone. I dont think I should have paid for the 2 screen protectors because they are covered by insurance and they charged me $60 for each screen protector.

Review №52

2024-01-09 20:34:57

They give good service to customers

Review №53

2021-10-21 17:41:46

Marco Polo was a pleasure. many thanks for everything!I recommend your service

Review №54

2023-02-22 14:32:52

Good service, friendly staff and there is no question I ask that they dont give me the answer

Review №55

2022-07-23 00:24:13

The truth is they dont help you. Like he doesnt feel like working. tmoble. Look for people who like their jobs. 🤨

Review №56

2019-03-11 01:24:54

Good service they just need to have the new phones available and closed

Review №57

2023-10-20 14:01:25

Good service to the general public

Review №58

2023-02-26 20:15:50

Good customer service