T-Mobile in San Jose

Review №1

2024-04-23 21:53:42

Karina Torres from Oakridge Mall San Jose CA was a wonderful help, I hope she remains my T-Mobile representative for a while. She deserves a raise for sure. She assisted me within the budget I had even though it was small, after Verizon across the path refused to work with us. She even took the time to help us calculate the best deal and device. Because of her helpfulness, resourcefulness, and friendliness, my friend decided to sign up as T-Mobile post-paid customer as well. We love our devices and service, and love her for her assistance and dedication to getting us squared away. Thank you again Karina!

Review №2

2024-02-04 23:51:04

Compared to the store in Curtner and Monterey Road, the customer service in this store in Westfield Mall was very poor. It happened twice. The person at the counter, R.., was not helpful. When I told her she was not proving the service the other store provided to switch phone plans, she was defensive about it. After such poor customer service, she even wanted to share some promotional product offerings. I will avoid this store in the future and may consider switching plans.

Review №3

2023-12-23 23:10:30

I dont see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they dont honor anything that the T-mobile app online offers. All the sales folks have parroted only eligible if you upgrade your plans to 5gGoplus plan. There was a time when theyd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display arrogance - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

Review №4

2024-06-19 18:58:35

Friendly staff, explained options in detail. Helps you find amazing deals

Review №5

2023-06-27 01:29:12

Horrible and unacceptable support! We are loyal t-mobile customers and have been paying for the xtra protection every month for the last three years - and when told to go to this location because they have the iPhone 13 Pro plus screen protectors in stock - we drove the xtra 20 mins to replace the ones my wife and kids hadUnfortunately they did not honour the Protection plan, questioned if we had purchased the coverage / original screen protector from t-mobile and spent the majority of time blaming and trying to get details on the Almaden / blossom hill locationit was so bad that my wife threatened to walk over to AT&T to switch mobile operators and cancel the extra protectionWe will NOT recommend this location and are filing an official complaint to t-mobile for the absolutely HORRIBLE service and customer interaction for customers that PAY significant monthly charges to cover this exact scenarioThe Elford’s

Review №6

2023-04-25 10:01:15

The Go-To location in The Bay Area.Theses guy’s are awesome had a issue with a previous Location & they fix it like clockwork.This Location always has the High End Apple products Im looking for,Thank You!! New guy was Happy to Attend me & I was glad to see him encouraged to learn new Things.I was proud to see (SM) & all the guys Care for me making sure I receive Great service.I had purchased my IPhone 13 Pro Max Alpine Green & Series 8 45Mm Black M/L Here!!!So this is the Spot if your looking to Finance. Great for Build Store Credit these folk’s aren’t Judgmental & Understand the Hustle.Everyone on April 24,2023 where Awesome Thank You!!! Raza si van a cambiar se a T-Mobile les Recomiendo este Lugar,Aquí si les ayudan con sus aparatos. También dan servicio excelente si quieren Financiar,es lo que Yo les recomiendo para estar al Millón ;)

Review №7

2021-11-08 23:44:53

Roxanne was incredibly helpful. She re-activated my phone lines (frozen while stationed overseas), installed new SIM cards, updated our plan, double-checked what coverage we wanted, researched how eSIMs are supposed to work on the Note 20 Ultra (even calling tech support), and made sure that I knew about the free Netflix and upcoming Paramount offers. With visiting the US for one short week after being gone almost 2.5 years, every minute is precious and Roxanne helped the most of it!Best experience Ive had at T-mobile yet... happy customer!

Review №8

2021-12-21 16:53:37

Before coming to the store, I had been up for 23rd straight on the phone and online with Sprint, T-Mobile, and another carrier trying to migrate a single number from a family plan to and individual one.Jon and Karina were very helpful, to say the least. Karina was on the phone for 3hrs with me trying to sort out my issue. Jon took over and closed the matter. Both were stellar in dealing with a very convoluted problem, and a very tired and annoyed customer.I highly recommend seeing these two if you need anything. They truly earned my business.

Review №9

2020-12-05 05:19:54

Donte and Brandon helped me set up a new iPhone SE and new phone plan with T-Mobile today. They were both super helpful, knowledgeable, and friendly. I will definitely return to this store if I have any questions or issues, and will refer my friends here if they need a new device. You guys deserve a holiday bonus for working during a pandemic! Thanks so much!!!!!

Review №10

2017-12-24 16:52:12

Stay away from this store. They lost 2 of my iPhones after I upgrade them, and dropped them at their store so they can be shipped to the main office. They were able to find one of them after more than a month, laying in the back, but could never find the second one. That happened a while back, but still wanted to point their horrible customer service. The store manager was horrible, not helpful at all, they were keep trying to get rid of me any possible way... STAY AWAY