Presentation on Map Reviews Nearby

T-Mobile in Oakland

3.8 (37) 388 9th St #161, Oakland, CA 94607, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Oakland, Alameda County, California, US

Phone: +1 510-891-1812
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–6 PM
Tuesday:10 AM–6 PM
Wednesday:10 AM–6 PM
Thursday:10 AM–6 PM
Friday:10 AM–6 PM
Saturday:10 AM–6 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 3.8

37 Reviews for T-Mobile 2024:

Review №1

2023-12-22 22:25:40

Really rude service, simple question that is very common and asked nicely. Received very rude attitude instead and was hung up on. Glad I called ahead, never going to this store.

Review №2

2019-02-17 21:02:24

Yesterday I went to T-Mobile to purchased 4 lines. The staffs were very nice. I also bought a speaker because it is on sale in valentine day.

Review №3

2023-06-07 22:49:23

I would like to thank Mr Chaviye for his professionalism,patience,expertise and patience in resolving my problems with my IPhone. I would like to recommend him for an award for his outstanding performance! Thanks for giving me this opportunity! Satisfied TMobil Customer.

Review №4

2019-03-14 22:52:59

David and Chloe were so friendly and awesome! They got me hooked up with a sweet phone with no problem! Great service and great staff!

Review №5

2019-03-21 00:55:27

Came in for the iPhone trade-in / buy-1-get-1 free upgrade promotion and received fantastic service.

Review №6

2019-03-09 23:10:57

This store is small but the employees are mighty! Can you say EXPERTS! so satisfied with customer experience.

Review №7

2020-10-14 23:16:04

I bought 2 galaxy 10+ on around sep19, with promotion buy one get one free, but dont get any refund yet. When i called them, they said let me check and call you back, but i never received any call from them, and wasnt able anymore to reach them with my phone after that..... today, i called again with my wife cellphone, it works, but the same answer.....

Review №8

2020-10-21 00:35:32

Went in today to try to upgrade my to the iPhone 11,. the guy with the glasses isnt as bad as the other review said., he showed me how much my old iPhone is worth, and got me to preorder the iphone 12 instead of buying the 11 and save me 350 dollars versus buying the iphone 11...apparently they are running a trade in promotion for the iPhone 12 that give you more trade in value when you get the iphone 12 than the iphone 11.... cant wait for the new phone to arrive, so excited

Review №9

2020-11-11 09:43:17

Went in to At&t trying to get an iphone,,. those people over there didnt bother to talk to mem, so I come in to t-mobile to see if i can order a iPhone 12, to my surprise they have the blue one in stock. Purchased it right away with my old iphone trade in that is worth more than what apple store was able to give me. tim is super crazy knowledgeable about every thing on the iPhone down to the processor model and pixel density in the screen, did he just memorized all the spec of the phones he sells? .. every thing was transfer over from the old phone to the new one within 30 mins over Wifi, at the end I also brought a protective case from him for 20 dollars. Have I mention he wear blue contact lens... .... oh well... he was wearing a mask the whole time so I couldnt really see his face... my sister said she want to go back to the store get few more phones... tell me about it........Share review

Review №10

2019-03-17 20:50:21

The store staff is very nice and provide many options for me to choose. They’re patience to explain what’s difference among the plans, and give me the promotions. The service is great, I’all recommend my friends to the store.

Review №11

2021-11-23 07:19:13

The store staff is very nice and provide many options for me to choose. They are patience to explain what is difference among the plans, The service is great I got two free phone and gifi

Review №12

2020-01-06 00:38:37

I got my new Series 5 yesterday. They were helpful and super nice. That lady helped me to set up the whole thing as well. ^^

Review №13

2019-04-02 19:13:17

Chloe and David were very helpful, friendly and respectful. Got me set-up with a new iPhone XR right away. Great Job!

Review №14

2020-09-09 02:15:52

The male representative with glasses at the store is biggest jerk. He keeps the store closed even during regular store timings - this has happened couple of times now. Firs time I went to store at 4:45 PM and he didnt help me because he wanted to close the store, regular hours are until 5:30 PM. I went again today at 4 PM and he had kept the store close and was inside and refused to open. T mobile should take strict actions against this as he isnt trying to help anyone.

Review №15

2020-01-02 01:36:02

Everything is good about the store other then the male supervisor with the glasses one of the biggest a holes Ive ever met the female employee was super nice and went the extra mile

Review №16

2019-01-17 07:42:08

My family switched our lines to tmobile last month, one employee was friendly and she explained to us very clearly. Id like to share their plan to my friends.

Review №17

2017-10-01 18:41:42

This location was supposed to be open at 10:30 AM I’m currently standing outside and have been for 20 minutes it’s now 11 AM and they’re still not open. Definitely very unprofessional and I have a tight time crunch and them being late is effecting my day negatively.Ended up being 45 minutes late.

Review №18

2018-07-01 23:25:59

There was an extremely rude employee who refused to help with activating my phone because he assumed it was a locked phone. Ignorant man with an attitude, obviously well never be coming back to this location.

Review №19

2020-11-11 22:50:08

Got a Apple Watch 6 series here very quick service and in and out of the store within 20 minsAwesome service

Review №20

2019-03-18 19:13:50

The phoneS10e is great and the staff is very nice. 😀

Review №21

2019-05-27 23:14:36

Nice customer service in Oakland T-Mobile store with Chloe .. I always have her to work for me every time when I am here ...

Review №22

2019-04-02 23:29:41

AWESOME, Five stars ~Great service to get my new iPhone here, Will definitely come back again

Review №23

2019-03-27 19:09:59

I am so happy the customer service keep up the good work.

Review №24

2020-02-13 18:52:13

Would not accept phone return, store owner claimed not to be a t-mobile location. Claimed not to access to my account data or records. Totally useless.

Review №25

2022-07-12 20:13:20

I Go By Here A Lot Its Always Closed Most Of The Day. I Try To Catch It Open But Lately Not To Much Luck.

Review №26

2021-05-04 20:09:41

Great customer service and all around great people.

Review №27

2020-01-07 00:07:56

The store expert are very helpful and friendly in regard to my parent questions

Review №28

2021-04-01 21:35:39

They were very helpful very fast and extremely understanding

Review №29

2019-04-17 00:25:53

Great Service. Very nice Guy and Lady

Review №30

2019-03-27 21:26:21

David has very good costumer services

Review №31

2015-09-30 21:21:40

Literally the rudest female sales person I ever met, bad manner, unprofessional.

Review №32

2019-02-17 23:11:46

Helpful service. Worker are patient to help me a lot.

Review №33

2019-04-21 19:20:42

Nice customer service! Excellent!!!!

Review №34

2023-08-22 04:01:42

Very helpful

Review №35

2019-03-24 21:37:23

Great service

Review №36

2020-09-23 17:22:16

Its really a great shame that I went to pay for my phone bill and they still left you waiting outside for more than the minutes they told you that they were going to wait for you. Its not fair and in the middle of solitude, apart from everything that they misunderstand the truth alone. two employees to be able to tend and not so much that but that they still make you wait many hours and they give priority to all those people who speak the English language

Review №37

2021-06-14 00:32:14

Its a small shop with only one girl working. It took a long time to wait, but the service attitude is very good.