Presentation on Map Reviews Nearby

T-Mobile in Van Nuys

3.7 (118) 6375 Van Nuys Blvd, Van Nuys, CA 91401, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Van Nuys, Los Angeles County, California, US

Phone: +1 818-997-9859
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:11 AM–6 PM

Edit info

Total reviews rating 3.7

118 Reviews for T-Mobile 2024:

Review №1

2023-12-05 18:34:20

Would not recommend coming here. I came here for a t-mobile Tuesday freebie and they made me check in and give my name. On top of that they had me waiting 10 minutes just to get the t-mobile Tuesday item and was helping all the other customers who were either buying a phone or needed help with their phones. NEVER have I had to check in and give my name at any other t-mobile to receive the t-mobile Tuesday item. At all other locations I get the item once I walk in. I feel like they only put my name down and had me check in to make it look like I was a walk in and to help their sales numbers or something. Overall, unprofessional employees. You’re better off going somewhere else for better customer service.

Review №2

2024-03-20 17:53:06

Rosalie store manager at 6375 location was one of the best customer service reps I have ever dealt with she really put all her effort in to help me when no one else would help me please go see your girl shes the bomb

Review №3

2024-03-05 23:04:40

Thank you to the staff and the manager Rosalie for helping me with my phone problem. She is very competent in her work

Review №4

2023-09-07 23:20:48

I have been a loyal T-Mobile customer for over 2 decades, practically since the inception of the company. Ive run both my personal phone as well as my business through T-Mobile for 17 years. I dont know why T-Mobile even bothers recording the lines for quality or training purposes. Ive spent over 5 hours on the phone with T-Mobile over the last 2 days, trying to request a simple upgrade to one of my phones as well as adding a line, and after the MOST FRUSTRATING series of conversations, including multiple hangups with no calls back, the issues have STILL NOT BEEN RESOLVED! I am SOOOO disappointed that T-Mobiles customer service has devolved into what it currently is, and that they have no longer have any semblance of appropriate customer care. It is a massive disappointment that the company does not value their customers as they once did. As a business owner, I literally have providers reaching out to me every single day offering me phenomenal opportunities to transfer my business to their services, and Im so sad to report that I fully intend to drop T-Mobile after all these years. T-Mobile was once a company that I was proud to recommend to everyone I knew, and now I would not recommend them to absolutely anyone. How tragic of a situation. The old T-Mobile would have contacted me apologizing for the inconvenience and done whatever was necessary in order to correct the problem. What a shame, T-Mobile, what an absolute shame!!

Review №5

2023-12-23 16:04:29

The worst customer service. Its all children with bad attitudes. Walked in, got a little hello and they were back on their phones. Girl with the greasy pink hair was as rude as could be.

Review №6

2024-06-12 00:48:30

Unhelpful in all the ways. Find another store if you have to go to one

Review №7

2024-06-04 19:12:24

Well highly trained staff they know what there doing

Review №8

2023-05-10 00:08:28

During my recent visit to this T-Mobile store, I had a good experience with one of their employees named Raphael. I was having trouble turning on my text message alerts and he was extremely patient and knowledgeable in helping me resolve the issue. I am so grateful for his assistance and expertise.

Review №9

2023-04-16 17:31:26

Came in there yesterday. As soon as we came in the store, I immediately felt uncomfortable. It seemed like the men, who are employees, were staring and laughing as if they were making fun of me. It was weird. Wanted to leave immediately. Won’t be coming back to the store. They seem unprofessional and immature.

Review №10

2024-01-14 03:18:52

Jason and. All the employees are amazing friendly and professional customers care and I recommend that store for t-mobile customers...

Review №11

2022-08-27 00:09:05

Manuel helped me with switching my devices over from Sprint to T Mobile. I thought it was going to be a big headache but he made it easy. He was highly knowledgeable and answered all of my questions. The customer service at this location is excellent. Pablo the manager runs a tight ship. Thank you all for your help!

Review №12

2022-11-26 02:14:19

Just gotta say Nadiya at the Van Nuys location was incredibly patient and super helpful. She provided solutions and options without losing enthusiasm. She stayed friendly throughout the whole process and over all made the transaction a pleasant experience. We can thank her enough !!!

Review №13

2020-12-02 01:54:51

T-Mobile is renowned for its excellent customer service over the phone. I’m here to say it extends to their stores, too. I stepped inside this store on Van Nuys Boulevard (behind In and Out) to ask a few questions about my phone. The employees were extremely polite and welcoming. The woman who helped me was friendly and knowledgeable and the other employees were just as friendly. I love T-Mobile for lots of reasons but the most important one is their customer service. And it’s superb at this location.

Review №14

2022-07-21 14:43:33

Went to pay a bill and inquire about a phone store agent no help at all store customer service is obscene...2 days later woke up phone turn off . I called customer service The obscene customer service agent in the store paid a different amount and they turned the phone off. I expect the to receive the same good customer service in the store that I received on the phone.

Review №15

2022-04-05 19:31:33

Called up ahead of time. Told the manager I was immune compromised. You showed me everybody would wear masks when I arrived. They were not. And then they refused to wear them. Seems to be a common trend with T-Mobile employees. I even offered them by own KN95 masks that I brought. T-Mobile website says that they will wear masks. It is a lie.Below this, they will apologize for not meeting my expectations. That is also a lie. They did not even meet THEIR OWN EXPECTATIONS. I mean how hard it is it to put on a mask to protect your own customer.

Review №16

2023-11-14 17:05:49

So, 25 min Im in the store and besides Hello, Well be with you shortly nothing else, the person who suppose to sign me in was chating with another customer and never got me on the waiting list, so Im browsing the store and a rep asked me if I was helped I set NO, he turns to one of the reps that had just taken a customer and informed her that it was my turn, not the customer she just starts with and complete disregard and discrimination I get for being WHITE, so if you are heading here be prepared to get ignored for being WHITE . I have being with Tmobile for over 16 yrs and visited numerous stores throughout Los Angeles, but never had experienced an ignorance and discrimination like in this store .All in all, I WONT RECOMMEND this store at all.And finally they are not in business any more.

Review №17

2020-09-11 22:23:27

I feel like this T-Mobile store has the best representatives. I had a problem with my phone which began on 07/29/2020. It led me to file a claim with my insurance that led to 44 days worth of headaches. There was a lot of miscommunication, missinformation and much frustrations on every call for my insurance which led to so many unavoidable mistakes happening including me dishing out $1200.00 out of my own pocket. It came to a point where I was actually extremely frustrated and began recording my phone calls because I was ready to potentially take this to a higher level but then I called my local representatives at a newr by T-Mobile. The first person I spoke to was a representative named Estefania, who allowed me to explain myself in whole and was actually sympathetic towards my situation unlike the representatives under my insurance. But not only was she sympathetic but she was determined to do what ever she could to actually help. She then passed the information on to her manager named Jose. Once I had T Mobile on my side, Jose called the representatives of my insurance on almost a daily basis, and also called me frequently to make sure what was the status of my insurance claim being processed, and Jose also made sure to make the representstives of my insurance claim held responsible and after a few calls my claim was finally processed! What started off as an insurance nightmare was finally cleared up and I know that if it wasnt for Jose and Estefania that I would have NEVER gotten the reimbursement or my insurance claim and would have been left in extreme frustration. I tried to offer them a luxiourious meal as a tribute to thank them for there kind support, and above and beyond duty to make sure the customer was happy and that all the needs were met and I just really hope someone in the company acknowledges them or they receive some kind of reward because I was extremely frustrated in the beginning of this process. I always enjoyed t mobile but because of people like this im happy that they work at my local t mobile retail store.

Review №18

2021-02-12 02:56:51

Very pleasant experience from the moment my lady and I walked in; she had an appt...we were helped within 10 minutes of our arrival. A gentleman named Manny helped her and made the process fast and seamless and we were done within an hr. I may even consider coming back to switch and join her plan🤷🏾‍♂️ especially after the wonderful experience we both had.

Review №19

2022-08-04 16:44:21

They people (service )was good. But having to wit in store 45 mins. To verify my two phone was a bit much. Somehow that new program needs speedier.

Review №20

2022-07-30 19:11:34

Their service is good. If you can afford it, which I cant do anymore. Thats why you get two stars, you might be price-gougingly, unnecessarily, jaw droppingly expensive, but your phone, text, and data work at least. How sad is it that we let this triopoly of cell providers bleed us dry? Not me, not anymore. Goodbye t-mobile. Hello $25 supermarket phone plan.

Review №21

2014-03-16 17:37:43

Terrible customer service.In this store they will lie to you to get you to buy something.I went last month to buy a new phone and switch to t mobile.I was told that I would pay X amount a month(I even have it in writing), I was happy with the price so I switched.I went back because I didnt understand something in my bill, ands I was extremely disappointed.I will be paying a lot note than I was told. The person helping me was so rude, and condescending. According to them is my fault that they lied to me.In that store they are either rude or liars.If you really want to switch to the mobile, sabe your self a headache and go somewhere else!!!!!!!

Review №22

2020-12-23 20:25:26

Came here to the store and asked help for a phone that was under sprint and they helped me verify unlocked status of the imei. Manuel was very helpful, respectful, and Informative. It was a wonderful experience at the store with manuel thank you so much for everything .

Review №23

2021-11-17 18:22:18

Good service. The problem is that they sometimes add hidden charges (Not the store but the corporate), but if I need to choose I am definitely coming here. Helped and got my issue solved.

Review №24

2019-05-13 05:03:46

My friend moved to California about two years ago and than to Van Nuys not to long after. He has T-Mobile and deals with this store a lot he says it easy and he loves it. I also am planning on moving to Van Nuys myself in the next coming weeks and actually applied for a job at this location. So I guess it doesn’t hurt to be as proactive as possible.

Review №25

2021-06-17 02:20:39

Its a very clean and well layer out store with plenty of sales people on the floor to assist you. The have a handicapable entrance with a small ramp and tons of deals on new phones and sign-ups. Parking in the area is mostly street only.

Review №26

2018-08-12 05:23:28

Yes,..... Unfortunately I did have a bad experience a soonest we walked inside the store, everyone was busy except a guy named Alex. I think he was the shift manager,. He was texting and texting and he ASKED what we need; we told him and he kept texting and ignored that we were in front and says one of the guys is gonna help you, and walked away to continue texting, and I tried to get his attention asking for a charger for my cell phone and he walked away again.And I have more questions but like I said his texting was more important ....... and customer service was horrible,, I was there at the store around 4:10 PM. Alex was so busy on his cell phone texting and it felt descriminade. Finally one of the associates finished with his customer and came looking for us and very nice help us with all our questions and his name was FABRIZIO..... Besides his excellent customer service is untouchable 100%, and he motivates customers to take and buy cell phones accessories and . Good customer service and good sales representative. Hoping T-mobile recognize the good guy they have as sales person and they have Alex as bad manager.If you treating your customers right100% they always come back,But with Alex is gonna loose customers,. If he keeps doing same things.......

Review №27

2019-07-22 05:20:25

Great customer service! Marley is the best, she was very helpful and willing to assist me with all my questions. This was the best T-Mobile I’ve been to in the valley by far.

Review №28

2020-11-10 00:54:35

Marlen was awesome! I went in cause my phone broke and desperately needed a new one, she was so friendly and helpful! I walked out with a new phone and all the fun accessories(I couldnt resist). Definitely paying Marlen a visit for my future t-mobile needs.

Review №29

2021-01-21 03:45:08

So sad they run out of t-mobile tuesdays items so quick. Last night i came 15mins before closing time and they had already close when the guy said sorry we are close come tomorrow. Its not like they where going to use the computers. Today when i call to safe me the trip they where all out. I have gotten good service at times but theres other times like they cant really help you out or they dont want too. Really disappointing.

Review №30

2022-04-16 22:11:42

They didnt give me all the informations I needed to know before buying my phone!!!. when I wanted to change my phone, they told me that I could before the 14 days after buying my phone(they never mentioned I had to pay 70 dollars fee even if I bought it 2 days ago)

Review №31

2016-05-15 18:18:43

Poor customer service! Went in to buy a new phone and see what plans they had to offer. Im on my moms plan right now. They had me sign in and told me to sit. I waited a half hour or so... then they asked me if I was with someone. They had crossed my name off the list... I will not go back to this store.

Review №32

2016-04-07 04:39:29

After having a bad experience where they treated my mom like if she didnt know how to use a phone in a different store, we got to speak to Manuel. He explained us, and answered all of the questions 3 other people were not able to.We went in because my moms new phone was overheating and turning off every so often. He helped us checking the warranty, troubleshooting the phone and so on. After the troubleshooting we went home and we realized it kept doing the same, before making an exchange claim I decided to try the phone using my sim card for a day. It worked perfectly fine! I went into other tmobile store and they wanted to charge me $20 for a new Sim card so I decided to go to him. He replaced it free of charge and now my moms phone is working perfect.Manuel is very professional, he knows what he is doing, if you have any questions you should probably ask for him.

Review №33

2017-07-17 00:24:48

This is my favorite T-Mobile store. They always have the items and devices they I need and customer service is excellent. I want to give a special shout out to Nouah and Cindy for being really helpful.

Review №34

2019-07-10 00:21:03

Mike is a great guy, very patient and friendly. Their services is superb, they are fast, efficient. I would like to recommend this store to friends and family.

Review №35

2021-06-05 19:35:52

Luis L. saved me $27.50 on my T-Mobile bill. If you want professional, efficient, andfriendly service go see him asap! 😃

Review №36

2021-02-01 04:37:12

Customer service here is excellent, I was helped by Aga who answered every question I had and helped me enable certain features on my phone.

Review №37

2020-02-24 18:22:15

I go to this place to Exchange my broke phone the manager JAVIER was so nice and kind he gave me the best customer serviceJust wanna say thank you for your Fantastic service.

Review №38

2016-02-22 17:36:19

I needed a Sim card for my dual Sim phone for travel to Canada. It was much cheaper to use t mobile than att. I will seriously consider switching to them when my term with att is done.

Review №39

2016-07-09 16:19:49

Well I was with them but they were going to change me more money for the same thing so I went to a new phone carry and I like it better than T-Mobile!!!

Review №40

2018-12-29 04:03:43

Van Nuys and victory t mobile store.. Very rude staff and they will try a million ways to make you spend as much money as possible believe me they are not there to help you its better to deal with phone customer service only reason why I give 1 start Is because i have to otherwise Id give it a zero

Review №41

2023-01-12 01:01:25

This location is permanently closed. It seems that its been closed at least since November of last year and it has not been updated and Google is still showing it as an open store 😔😔😔

Review №42

2019-08-28 23:23:32

The store is very well organized, clean, great ambiance. The staff is very helpful, and knowledgeable. Big THANK YOU, for employee Danny.

Review №43

2023-09-07 01:36:06

Didnt like extra charge for paying cash at store.

Review №44

2016-09-27 18:49:12

Newly renovated store. Great staffs.

Review №45

2018-02-18 23:38:56

People friendly staff who are technically savvy. Always answer and resolve my inquiries satisfactorily..traffic and parking at times an issue but no big deal. Location suits me.

Review №46

2022-04-06 23:35:08

Sorry but the staff in this location need to be trained, on how to greet customers and properly speak to customers. They are condescending and rude.

Review №47

2016-11-26 16:32:11

Jesse is the man! He is knowledgeable and has great customer service skills. He will take care of you.

Review №48

2017-01-30 22:24:10

When in to pay bill employee was helpful but not what I expected from T-mobile not like the one on Granada Hills, Ca.

Review №49

2021-09-14 04:12:14

Careful with the sales person they Lia about the specials check before you signed any paper awful 😖 service

Review №50

2017-06-02 02:36:23

Fabricio was a great agent. Took care of me professionally and I got exactly what I wanted.

Review №51

2023-01-15 09:26:57

Great 👍🏼😃 service. Professional sales rep Carlos.

Review №52

2019-06-09 19:51:21

Quite Baddd customer service terribly I never going back to this place victory and vun nuys the worst plus I call for help and a girl who works there cut off my call

Review №53

2022-02-04 22:40:18

Carlos alamillo helped me everything I needed hes super professional hes a great help! Thank you!

Review №54

2019-09-26 20:06:29

Customer service is some of the worst around: when I asked why there was a certain charge, the customer service supervisor actually said, “because that’s the way it is.” Unbelievable.

Review №55

2019-10-03 17:56:28

Very great service, Joseph helped me open up my very first account, very easy and answered every question I had! Thank you!

Review №56

2023-06-20 04:46:39

Overprice will not give you no deals..

Review №57

2018-02-25 02:10:55

Horrible place. Waited for 45 mins and noone could help. Had to leave and go to another store. -10 for this store

Review №58

2016-02-03 02:13:26

My mom canceled with tmobile and there still sending her bills and she already paid yet they keep sending her saying she hasnt paid.

Review №59

2022-11-11 02:16:53

I had very bad experiences with management of T-mobile

Review №60

2019-06-21 22:31:35

Thank you so much Mike! Im so happy that you helped me with my service.

Review №61

2016-07-10 20:56:11

I love this place and they have great phones that you want and need.

Review №62

2023-07-22 15:51:55

I’m thinking about becoming a T mobile customer!

Review №63

2018-12-29 23:19:15

The best service,Raul was so patient with me.thank you.

Review №64

2019-10-09 03:10:05

Friendly staff. Keep up the great service.

Review №65

2023-02-17 03:29:04

Friendly workers, long waiting time

Review №66

2018-10-25 19:02:58

Couldnt help me in fact the false advertise some of the features on the phones that they promote.

Review №67

2018-10-04 01:04:35

T mobile had some IT issues but the staff were very helpful.

Review №68

2020-06-27 20:03:35

Update your store hours. Thank you for wasting my time.

Review №69

2015-06-23 15:39:34

Jose is phenomenal. A great asset to the company.

Review №70

2019-04-08 00:55:03

They are really nice and helpful Especially Erika

Review №71

2021-11-06 03:43:40

Customer service was very helpful 👍

Review №72

2021-02-10 21:34:21

Great experiencie!! Great customer service !!

Review №73

2017-02-11 02:28:34

Not friendly.needs more home town feel.

Review №74

2019-03-06 17:27:22

T-Mobile is the best 5 years ago with it.

Review №75

2016-12-26 08:02:59

Good but some workers are not skilled to solve our problems

Review №76

2021-01-19 18:11:32

New hours start 11am now. 1/18/2021

Review №77

2018-09-08 15:10:05

Great customer service experience.

Review №78

2022-10-24 21:56:31

No service and slow motion

Review №79

2023-02-09 02:39:19

Very unhelpful staff.

Review №80

2022-12-21 03:22:35

Dope shout out to Jesus

Review №81

2019-02-19 02:30:21

Nice people, good service!

Review №82

2023-03-30 01:42:16

Terrible customer service

Review №83

2021-12-06 02:02:23

Great service, friendlines

Review №84

2015-09-21 20:23:41

Worst than the DMV.

Review №85

2021-01-25 21:01:02

Fast & reliable service!

Review №86

2017-02-13 04:45:45

Didnt get what I was told over the phone

Review №87

2021-11-06 00:45:45

Amazing 👏 staff!

Review №88

2021-04-28 09:30:09

No enough knowledge from the workers

Review №89

2018-12-18 01:21:22

Good and fast help.

Review №90

2023-06-10 04:28:14

Horrible service

Review №91

2021-03-21 19:49:23

Awesome service 😉👍💯

Review №92

2017-06-05 00:40:56

Slow and no help whatsoever

Review №93

2019-02-03 01:22:18

Really helpful staff

Review №94

2017-03-04 08:05:24

Good customer service

Review №95

2016-11-14 18:34:38

Too slow

Review №96

2018-12-23 22:21:01

Great service.

Review №97

2017-02-19 04:49:53

Exceptional Customer Service

Review №98

2017-04-10 13:17:31

Perfect location

Review №99

2016-08-28 18:26:42

Poor services

Review №100

2023-12-05 16:26:22

I delivered a phone worth eight hundred $800 discount and the new one and the worse insurance never appeared on my balance sheet. They steal extra and I have been with this company for more than 10 years

Review №101

2019-03-22 23:37:22

Be careful, they are thieves. They told me that if I handed in my Note 5 I would qualify for a $500 discount on the Note 9. So I did and to date they have never given me the discount. And now I call customer service and they tell me that there was no promotion. They didnt even give me the promotion and they stole my phone. In the store they say one thing and it turns out to be pure lies. They are thiefs.

Review №102

2023-05-06 15:14:08

I went with my son to activate my phone and I received excellent service. A young man named Riky assisted us and his help was excellent. Thank you so much

Review №103

2022-01-30 17:06:12

Very satisfied, very good service, they explained to us about the purchase and clarified today the doubts we had, thank you, I absolutely recommend them

Review №104

2022-12-03 01:14:38

Look how they have hacked my phone

Review №105

2022-10-05 22:28:42

In Sherman way in Van Nuys CA not 🚭🚫 Terrible change The staff

Review №106

2021-01-22 20:14:02

Kindness, good service and above all complies with the necessary measures to combat covid-19

Review №107

2022-02-02 19:37:44

BAD SERVICE A LONG WAIT THEY DO NOT ATTEND YOU I WAS WAITING FOR HALF AN HOUR THERE AND NO ONE ATTENDS YOU BAD EMPLOYEES

Review №108

2018-01-16 17:36:58

In the store they tell you one thing. They dont help you like they never helped me with my problem and mark one for the company and they say something else.

Review №109

2017-12-24 04:59:51

Very good service. The girl gave me good service. I like

Review №110

2020-04-06 17:14:49

They are very liars... they tell you that they give you a free tablet and in the end they charge you for it 😡😡😡😡😡

Review №111

2021-01-15 22:20:24

Quick attention, very kind in giving information.

Review №112

2023-09-26 23:05:47

The worst service here

Review №113

2018-09-11 23:29:06

Very good customer service.

Review №114

2016-10-03 20:16:32

There is no good customer service

Review №115

2017-11-21 04:15:28

Very bad they dont attend to you later...

Review №116

2017-04-19 16:49:46

Because I like attention

Review №117

2017-08-17 19:03:20

Good attention

Review №118

2020-12-21 02:57:56

Cool !!