T-Mobile in Santa Rosa

Review №1

2024-03-20 03:01:33

Came in for a activation was greeted rudely, the manager & an employee named Joel kept just starring. Very unprofessional & made me feel uncomfortable.

Review №2

2023-09-04 01:25:14

Everytime Ive walked into this t-mobile theres no customers and like 2 or 3 employees, their customer service is horrible. They dont know how to do anything other than saying you need to have an expert look at it or go to best buy.

Review №3

2021-08-08 16:45:34

DO NOT USE THIS COMPANY EVER! Worst company I have ever used. Bunch of empty promises and all they care about is stealing money from there customers. For the first few months of service they tried upping our bill by a couple hundred dollars. Called in to complain. Sorry for the inconvenience and they correct the bill. Second month bill is $1200s. We only have 3 lines. Turns out they canceled one of our phones and this was the reasoning it was so high. They corrected the bill again. Finally we get the bill to $260 we were told in the store when purchasing the phones our bill would be $190. Nope lies again. Oh we were also told buy one phone and get one free. Nope lie again. Then here we are 18 months plus later wondering why we are still paying for phones that we have paid off. No apparently they still want about $800s to buy the phones because apparently we are on a lease. We were never explained that this was a lease we were told that we would be done paying for the phones after 18 months. We will be switching providers!

Review №4

2024-04-19 17:29:14

Forgot to mention there is no case that comes with the phone...

Review №5

2023-02-20 07:11:15

Customer service could be better, not that much helpful at all and a little bit rude. They’re always sitting down on their phones, not sure if it’s part of working or not, it was empty when I came here

Review №6

2021-04-03 03:04:59

Jonathan, an associate there was very helpful answer the phone professionally and was able to help me before closing time. Had no problem switching my carrier and keeping my current phone number. Thank you Jonathan for you excellent service much appreciated.

Review №7

2023-02-04 01:22:55

They swindle you for a credit check and steal your info.dont trust Verizon

Review №8

2023-08-16 20:58:44

Had a good experience. Not t wanted with racism and or discrimination.

Review №9

2022-11-05 02:32:38

They charged me $8 late fee for one day

Review №10

2024-06-16 02:56:32

Fixed my phone...