T-Mobile in Downey

Review №1

2024-06-06 19:02:09

Claudias exceptional knowledge, unwavering helpfulness, and incredible patience made my recent warranty exchange process a breeze.From the beginning to the end, Claudia exhibited a deep understanding of the issue at hand and worked diligently to ensure that the exchange process was smooth and seamless for me. Her willingness to go above and beyond to assist me did not go unnoticed and I am truly grateful for her dedication to customer satisfaction.

Review №2

2024-01-09 01:32:31

Unbelievable the service we received here at this t-mobile location, my boyfriend came in to buy the iPhone 15 pro max and was treated with terrible customer service. The guy who helped us threatened to call the cops on us because we asked him to apply a screen protector after he had purchased the phone. We left without the phone being activated and his demeanor ruined our whole night. We had to call support 3 times to get the issue resolved, and the worst part is when we went back the next day to the store to return the phone, the manager named Bernice wouldn’t help us and backed up her employees behavior. I, myself, even had issues with this location when I tried getting my phone. The team members at the OTHER location that helped us were amazing, they greeted us and made us feel welcomed at their store. We almost decided to leave t-mobile due to this employees poor behavior, luckily the other store helped us out with out situation. Never again will we be going back to Bernice’s store. What a shame, things had to be this way.

Review №3

2023-11-20 05:24:50

This is the T mobile Ive been to since the one on Firestone closed. Ive been there for a multitude of reasons: I have to say Jose is awesome . When my phone was literally hours from being completely inoperable he helped me choose a new iPhone: he wasnt pushy he heard what I wanted and delivered. Also I must say as a parent with a toddler and forced to go to a phone store he was so patient and really tried to make it go as fast as possible. Every time Ive come into pay a bill the associates try to make it go as quick as possible. Thanks Jose for all you do and being a great T mobile employee it doesnt go unnoticed. It does get busy my only recommendation if you plan to purchase a phone or do a switch maybe call ahead and see how busy they are. Definitely recommend.

Review №4

2024-01-22 00:15:38

Jose was extremely helpful! He answered all my questions and provided me with a lot of options for buying my new Samsung

Review №5

2023-12-22 22:48:45

Only T-Mobile in Downey now its not like we have alot of options. But I went there and was in and out I bought my wife the newest iPhone in the color she wanted. Watch out for the up sells and make sure to ask them for any available upgrade because they wont offer you any. But it was a good experience.

Review №6

2023-08-06 22:45:31

I visited this place today to changed my iPhone, under warranty and I met person. I think She is new there she was respectful, and after many attempts, she gave me the wrong iPhone. Finally, for the third time, she found the iPhone and opened the box, and the iPhone needed an update. After more than an hour, the new iPhone was not ready for the update. I asked if it could I cancel this request now and go to my work and come back later. One of the employees she said it is not possible to leave and the request cannot be canceled and I must wait. I went out of the place and made a call to T-Mobile. One of the employees came behind me and spoke to me in a loud voice and threatened me that if I did not take the iPhone now within three minutes, e would be cancel the order, and he was extremely rude and disrespectful.. I asked who are you? He said the manager, how can the manager deal with customers with such insolence.his name is Jose

Review №7

2024-01-08 22:23:31

Terrible service, we came in to get an issue resolved and the manager Bernice was not compliant & only wanted to protect the side of her employee. Weve been customers for 9 years and this is how you treat one of your customers Bernice needs training

Review №8

2023-07-03 22:28:39

My visit was very unpleasant I was “helped” by Nayda, I walked in to purchase a phone since the very beginning she was very uninterested in helping and when asked for any deals to upgrade as she was talking and the whole time just looking down at her iPad not once did she even acknowledge us, we asked for the 14 plus she looked at her ipad a few minutes later she said “oh we can’t order it we don’t have it now ” I said okay can we order ? She said “ you can do it online “ not here because I’m showing its out of stock or idk we are just not seeing it to order it” I said okay maybe we can try another store ? She said “ I don’t know about other stores and no I can’t check for you to see what other store has it” then she asked me “do you know what plan you have “ I told her the plan I had and she said “yes but which one?” I said no I don’t know usually they ask me for my phone number and they can see it all, she was apparently too lazy to ask me for my number as well and see for herself like every other employee has before She kept looking up at her co workers and giggling while the other employees where in the back laughing watching something on their phone, she had more interest in giggling with them then helping us. For this store to be a “corporate” T-Mobile they are far from professional helpful and friendly it’s more like they are all in a rush to get all customers out ! Instead of acctually making a sale. Horrible customer service !I do recommend to go to the T-Mobile in South Gate CA, by the edwards theater, super helpful friendly and very professional!

Review №9

2023-09-06 02:24:48

Slow customer service, got here first, then a family loooking for phones came in after me, technically I came in first to just do a wifi return, but I guess they prioritize others. I came in with a dog, everyone saw I took him back out to my car to keep the noise level calm, so my dog was in the car barking and waiting longer then I thought he’d be.

Review №10

2023-06-23 04:52:23

Kaitlyn and Eddie were the best! They really helped turned my day around and helped me easily file my insurance claim and were super knowledgeable. Good vibes in there.