T-Mobile in Porterville

Review №1

2024-04-30 15:30:10

Great customer service from JosilyneI went in with intent to cancel I had been having problems with my plan being inconsistent.Thank you I had to end up calling customer service myself again but it finally got resolved

Review №2

2024-05-04 04:50:18

We went in to get a new iPhone, and at check out rep said it is their store policy that we must buy a case and screen protector. We asked why and it was due to they need to make sure it’s protected. That didn’t sound right? We left and I immediately contacted T-Mobile customer service where they confirmed no T-Mobile customer has to buy any accessories and they assisted us in launching a formal complaint.If you want to use this location, know that this is not a corporate store, and they can impose additional rules on your purchase.

Review №3

2023-08-20 03:51:37

We were there today as new customers and bought two new phones. We were helped by Josilyn. She was courteous, efficient and competent. She answered 98% of our many questions from memory. She tried to do some upselling, of course, but wasnt pushy about it, at all.They had some communication issues when porting our numbers, but I cant speculate where the fault was. My previous provider had to be called up and prodded to release the numbers, though. Josilyn was more patient with them than I would have been: a little frown, but still very professional with them. Very good experience.

Review №4

2023-06-28 19:45:21

Julisa gave me one of the best retail experiences I’ve ever encountered. Gave me her full undivided attention and helped me with numerous questions. I left with what I wanted and needed. I will DEFINITELY be recommending her and her service to all who ask about cellphone service. 10/10 will be back again.

Review №5

2023-10-19 01:35:44

Went in to file a claim knowing I have insurance and primary account holder. Tried to file a claim with one of them and immediately turned away. Just call customer support, this place isnt managed correctly.

Review №6

2022-05-11 19:24:22

Spent over an hr in the store. Asked Jocelyn to tell me about plans offered. She only would talk about an $80.00 plan. She said my phone was good for $1000 trade in but I still had to pay for new phone. I told her I need think about it and I would b back bc she just had me so confused. When I called back to ask another ? She was just rude. Not going back

Review №7

2017-07-30 21:15:24

I had a great experience in this store today. Very professional and polite representatives. If you go in this store i highly recommend speaking with Dominic. He was very thorough and made sure that he took care of everything i needed. He was very straight forward and gave me great confidence in him that he knew what he was talking about. Thank you for the GREAT customer service!

Review №8

2023-04-06 22:29:15

Incorrect information was given to me which cost us in losing $800.00 plus! They did not stand by their word or written offer/cost they provided us. SWITCHING BACK TO AT&T !

Review №9

2017-04-09 23:56:40

I had to give a star to write review. Worse customer service here specially Fernando. He needs to take 101 customer service to know how to treat clients. Been with T-Mobile over 12+ plus years never had an issue.... Will never come back to this store. So rude!!! Talk about honesty with this guy ...

Review №10

2017-04-21 04:00:13

Well!! Went to the porterville store today to Try to get help with a problem I was having ordering a phone. Was told they couldnt help me in store, had to call to get answers. Seems everyone there needs basic training. Wasnt the first time I have been disappointed in that store. That store should actually be closed since we have to 611 for help anyways? Why are they on a payroll? Not doing their job. Bad customer service that makes TMOBILE look bad. Didnt want to give a star but wanted to leave review! Happy with t-mobile just not that porterville location.