Presentation on Map Reviews Nearby

T-Mobile in Chula Vista

3.1 (80) 555 Broadway #104, Chula Vista, CA 91910, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Chula Vista, San Diego County, California, US

Phone: +1 619-422-4079
Site: https://t-mobile.com/stores/...

Opening hours

Monday:11 AM–8 PM
Tuesday:11 AM–8 PM
Wednesday:11 AM–8 PM
Thursday:11 AM–8 PM
Friday:11 AM–9 PM
Saturday:11 AM–9 PM
Sunday:11 AM–6 PM

Edit info

Total reviews rating 3.1

80 Reviews for T-Mobile 2024:

Review №1

2024-04-22 03:26:49

I had the absolute worst experience with Yesenia. She broke down into tears and become extremely disrespectful not only to my mom but to the other person working with her. I’ve never received such unprofessional service before. However Alex was extremely sweet and understanding of the situation!! Avoid this place

Review №2

2024-06-15 20:10:03

Worse customer service experience I had in a tmobile store in the last 5 years. No exaggerating I waiting patiently which can be viewed on the monitors standing at door for 1 hour with no one acknowledging me and store being very slow, there was two employees and two customers, and didnt have a great experience would not recommend this store at all

Review №3

2023-12-22 23:51:06

Horrible service. Not one employee acknowledges any customers. They don’t write down names. Very very rude. They don’t even tell you when they’re done . Never experienced such poor service. They actually walk away from customers!!!

Review №4

2024-04-22 15:54:59

The worst experience ever with rep YeseniaPlease see yelp review below for more details. Corporate will be notified as well

Review №5

2024-01-20 04:06:02

Had the perfect customer service experience with Alejandro (Retail Sales Representative). Thank you Tmobile.

Review №6

2023-05-21 06:27:32

Came here after waiting at the TMobile across the street over an hour. They were having problems with one customer, it was crowded and we gave up and came here. Walked in, great customer service, not crowded, the young ladies took care of my sisters issue and we were out in 10 minutes. Will definitely come back to this location!

Review №7

2023-03-18 21:29:58

Like most third party retailers the manager in the Chula Vista Center was unwilling to help me despite me showing him concrete proof on T-Mobile policies that he could do what I was requesting. Its shamefully publicly known that third-party retailers use strong arm sales tactics and vehemently refuse to help customers when its not convenient for them and their inventory. Arbel (the manager) despite me explaining to him T-Mobile policy that he himself should understand as the manager, was unwilling to even try to help me. The problem with managers hiding under the guise of not being trained on the specific promotion I was asking for, is that theyre running their store on a position of ignorance. The ignorance being a complete misinterpretation of a promotion that, even after reviewing with me (in plain English) he still was unable to understand.Its a shame that incompetence of this level is found at the management level at T-Mobile third party retail stores.I recommend to any customers to simply avoid this store (which I worked in several years ago) and go straight to corporately owned stores because youll actually be helped.As for the companies and the manager of this store if you have any sort of integrity I recommend strongly that you review your prepaid promotions as well as partner with any nearby corporate phone stores in order to properly interpret the promotions (which in my opinion should never be that hard to understand).Thank you for taking your time to read my review, which led to me wasting a good hour of my time.

Review №8

2022-07-01 18:35:15

I went to the store because the website says they can receive trade-ins devices and ship it for their clients. The girls working here said they couldn’t do it because I did the process online. I tried to explain to them that the website says they can, but they kept saying no with the same poor explanation. Today I called customer service and asked them why they website says so but store says otherwise. The T-Mobile agent told me that shouldn’t have happen, and that I should bring my old device to different store.I would rate 0 stars if I could. Workers aren’t knowledgeable of how their system works and what they can do as a store, only enough to work there.

Review №9

2021-03-11 05:20:33

If I could just rate this store with zero. I would have done it a lot of times already.I drove to the T-mobile Broadway branch to make my phone replace. When I got in, I saw 2 staffs just lazing on the at the back of the store, and you can see it in their eyes that theyre pointing at each other to whomever should assist me. The guy stood up and greeted me. I told him my concern about my phone that it just suddenly stopped working. He just gave me a phone number to call without asking whats wrong with the phone. I wasted 3 days just to get a hold of assurant then theyll gonna end up transferring me to T-mobile since theyre the one whos responsible for replacing my phone in the first place. Its a good thing that the same guy wasnt there on the day that I picked up my phone.

Review №10

2023-06-14 03:09:25

Tmobile tried to steal from my aunt whrn we switched to make stiry short we paid over 500 we had ageeement of 122 month two months in they had charged 500 raised monthly fee to 250 i had switched from cricker 90 per month and thsts the first thing i told him we finally agreed to 122 month but few days later tgey came up with a bunch of charges and ciulnt explain what for so they tried to intimidate me into payng and at that point i thought i better not go to their location,,, there was never contract and they ended up sending the account to collections so im in the process of getting an attorney because ib top of that they are now harrasing my 80 yr old aunt

Review №11

2019-06-17 00:35:58

Such amazing customer service. I was treated so well and with so much respect. I was assisted with and old flex LG. Juan was very patient and explained everything step by step. He answered all of my many questions. Five stars is not enough, I would give him 10 stars. Thank RA

Review №12

2022-01-06 21:24:03

January 6th I Came IntoThis Store And The TMobile Experts Jothanan and Arnel Helped Me With A Issue I Had Another TMobile Store. They were both Quick To Help Me Fix The Problem and Gave Great Engery. Both Had A Positive Attitude The Whole Time. Being A Gentle Man In General. Not Once Gave Me No Problem.

Review №13

2017-11-26 20:46:27

I’ve been a customer with Tmobile for 7 years or more and I wanted to open a joint account with my wife from the store manager to the assistant manager and the sales associates horrible horrible service.All they give you is estimates no actual pricing “about 250, about 22 a month” went in on Black Friday all they did was open our account we didn’t even walk out with a phone which was the most improbable thing.Went the next day to get a complete different price from the night before, the store manager didn’t even bother to come back out and talk to us even though he had worked with us the night before.So we closed our account and decided to go with At&t instead. Cheaper phones better service.Horrible experience even though I’ve been a loyal customer I’ll never go back to Tmobile.Again customer service sucks here man waste of almost 4 hours of my time.

Review №14

2019-09-11 03:43:54

Went in for a replacement iPhone. Was helped by Angie who couldn’t or didn’t know how to restore all apps an contacts. Now Im stuck trying to do the restore myself. Definitely needs better training. Stick with Rolando he is much more knowledgeable.

Review №15

2018-11-29 21:13:33

After being passed around to different employees I finally ended up with one that told me that my a SIM card is locked and the phone is trash that I need to throw away my phone in by a new one the other guy kept telling him to call customer support with Samsung which he just wrote down the number and gave it to me and told me to call. This was the absolute worst customer service that I had ever received from T-Mobile I will never go to The t-mobile in Chula Vista mall ever again. DONT WASTE YOUR TIME COMING HERE.

Review №16

2017-06-22 22:24:05

Not surprised by the low rating. I just waited 30 mins there while 4 employees stood around. The managers excuse was some was training, one was keeping track of time...and she herself had just clocked in and was going over paperwork. If an customer was waiting for so long, you can go over paperwork later. There are SO MANY other tmoblies, do not waste ur time at this one. I am now at the one across the street. On top of that when I was asking where they were located in the mall the girl who answered the phone was very rude. Should have known. All they do is want sales and add one anyways. Trust me. Do not waste your time.

Review №17

2017-07-09 00:55:45

SO Some what of the same review is on Yelp, but as more and more Im picking details Im noticing I have to add to the negative list. on here Im giving one less star.Ill start with the negatives so they are read, and i hope the staff from this Tmobile reads them:1) a female staff welcomed us and I really didnt get the idea of her role in the store, she seem like she was playing the role of a hostess, she asked us and customers after what we needed help with and then lead us to a different rep. I dont get that. That purpose is not needed. Ask and help, dont lead customers to a different staff.2) Another different female staff was asked by chris to help and put the screen protectors on our phones, i noticed she worked on my phone and left the screen protector with air bubbles, annoying! my only guess that it happened was due to her LONG FANCY NAILS!! thats more Annoying!!! a big fat NO!, it looks it made it difficult for her to work well on putting on the screen protectors. for me thats not professional in a work place, maybe at her wedding, birthday parties, night clubs etc or want look cute for friends or guys BUT not for a work place!! so when i go back I hope to see the ladies with normal size finger nails!3) I dislike when family or friends of emplyees come in an take the time away from their work, assuming a sister of employee came in with her kid to say hi, but that hi became more of a sit down and have a conversation. I was there for about 1.5 Hr and believe me that family or friend was there for the full time i was there, chitchatting with the employee.4) this one I dont know if it was me who missunderstood or staff made it sound like a great deal on the package. So Phone cost 750 or so and later I will receive a pre paid card of 750 and all i need to pay is taxes, but at the end i ended up paying estimate of between 850- 900 for each phone, so the extras that were added screen protector, phone cases and memory card, I thought they were included in the package but after reading each paper put int he bag I notice thats the reason it went from 750 to between 850 and 900, that was more then the taxes. so the extra items were just extra. Staff made it sound it was part of package and it was necessary to buy since its part of the package deal Ill check more into that.5) New Detail: Just today a week after purchasing my new phones i am checking out the website for the Screen protectors item to check out the warranty, as Im looking into details I notice the reason for the high price on the protector its because you are paying not only for the protector but also for the lil packet screen cleaner cloth, wet mini cloth and the perfect alignment tray with the roller thing. Well I had no idea of that, when staff was putting the screen protectors I did notice some fancy green tray but I had no idea it came in the box, after they installed the protector i notice they had put away the tray in their desk, i thought it was theirs, never saw them taking the tray out of the boxes for me to say, please return the tray to me So now seen that Im disappointed. I know some of you would think, why do u even want to keep the tray if is no longer in good use, well think about it this way, if you were paying some 800 dollars for items, you would want every single item included in that price.6)relates to #2 on this list: so a week after I still have air bubbles on my screen, staff states they will go away in a few days. its been 8 days.Second the Positives!1) This location has more options on phones, so good BYE Hillcrest (Washington St)Tmobile, Now i have to drive 30min farther, BUT WORTH IT!2) Staff really friendly and welcoming and energetic!3)really clean location4) Chris was our guy and convince me to make a purchase, which i was there to get a NEW phone! Chris!

Review №18

2015-11-27 22:09:58

I understand that it is black friday and that they made a waiting list, but the problem was that they prioritized people which is inefficient due to people waiting for hours only to see other customers who came in and just recently signed in to be given service. I had waited for atleast 2 hours to try and buy 3 galaxy s5 phones and get help since a family member of mine had her phone stolen.

Review №19

2016-10-21 01:47:51

Honestly, incredibly long waiting time, but that can be expected from a store inside a mall. The store is spacious and with generally helpful staff. Lately, Ive been going a bit more often than usual because of the Note 7 recall and noticed that the music is constantly on a Dubstep-like genre. Personally, I think the music could use a bit more variety. Mad props to Rubio (I think that his name. He worked 10-19-16 until closing time) he was incredibly helpful, much more so than Im accustomed to with T-mobile staff from other stores (like the one on Palomar). Anyways, thanks Rubio, your advice helped a lot.

Review №20

2017-06-06 20:14:35

I visited the store on the 5th of June. I was greeted warmly when I arrived. I was impressed with the reps and how they demonstrated phones and products. John B, and Alexandra were very friendly and knowledgeable.

Review №21

2018-05-06 21:49:48

Crappy customer service. Came in knowing exactly what i needed to add a line a purchase a phone. Previously was doing this deal with customer service by phone, but needed device on the spot. This Tmobile store was fast to find ways to make me pay more. Telling me what customer service said by phone was incorrect. Ended up leaving and making my transaction online... Flawlessly... Unbelivable how crappy t mobile storefronts are and how great their actuall service and phone customer service.

Review №22

2013-08-16 23:23:29

I went exited to get a phone service with them, unfortunately they broke me down the fact that I payday for the phone I purchased and end getting a bill of $225. They eventually tell the payment was not done. But what they really did is stole from me. I recommend not to go to this store ever.

Review №23

2014-04-16 01:11:43

Tried to process a return on the final day (14 day return policy). I was refused service and asked to call customer service. Called while in the store, was told store should handle it. After 1 hour of insisting. I finally got the return processed by the store rep. unnecessary waste of time. Store is more concerned with revenue than customer service. Avoid store if possible!

Review №24

2014-05-14 18:02:10

Went in to purchase a car charger was not acknowledge and stood around for over 15 minutes with no service or well be right with you; so I left without making a purchase. I will not go back and will probably purchase future accessories at Wal Mart. Customer service is everything and there was none here.

Review №25

2019-01-07 00:04:59

Went to have them reset my phone, Perla was very helpful, now the password problem is solved. Bella was very helpful and knowledgeable regarding the portable WiFi, we had installed. The Alcatel was very easy to install.

Review №26

2019-01-17 03:21:40

Horrible customer service. Employee was using SnapChat and actually took a personal phone call while dealing with us at the same time. We weren’t informed that the phone would need to be unlocked by the old carrier (which can take 72 hours). So... we are now left without a phone for 3 days.

Review №27

2015-11-09 23:20:15

Horrible customer service and wait time. Complaint sent to corporate store. Cant even get this location to answer business line. In store help was no help at all. Visit a Corp location at Plaza Bonita Mall for outstanding service. Avoid this store unless you have hours out of your day to waste.

Review №28

2023-01-22 04:05:35

The store claims to close at 9:00pm on Saturdays but every visit I make on a Saturday they are closed by 7:50 the latest.

Review №29

2020-11-20 17:16:45

This store is great Julie helped me and my wife for a whole hour to help us through our situation after coming from the store across the street that only pushed sales on me and my wife and didnt really know what they were doing or talking about.

Review №30

2020-11-04 20:20:25

Melissa and manager were so kind, they took their time to help me with the best deal when I trade in my phone ! Thank you girls !

Review №31

2015-07-27 22:51:48

Their costumer service was great and although it was a little time consuming the girl who helped me, Andrea, answered all of my questions and was very patient with me. I would definitely recommend this location

Review №32

2018-02-27 05:15:01

Horrible customer service ... the manager was on his phone all the time, not even paying attention to my questions.The worst t-mobile customer service experience in San Diego

Review №33

2016-01-28 00:58:56

Was welcomed right when I entered the phone :) Daniel was a lot of help. He explained all the great things jump on demand has and was very helpful.

Review №34

2019-12-23 03:29:32

They are rude over the phone and if they dont like your question, theyll hang up. Also, they are very deceptive! They tell you that youre purchasing a phone, when in actuality it a lease!

Review №35

2018-03-03 14:40:27

I mean seriously was the staff trained by apes i understand your mad because of such lousy pay but dont bite the hands that feeds you give better customer service with a smile and say thank you 😊

Review №36

2019-04-23 18:33:21

Perla is the best customer service retailer, definitely would come again to buy tablets, lines and apple watches.

Review №37

2016-01-28 02:24:53

Every time I come in to this location theyre always super helpful. The service is great here and I would recommend them.

Review №38

2015-12-06 06:35:51

The store associate, Wendy, was extremely rude and she seemed to have better things to do then help customers. Wont ever go back to this store again.

Review №39

2014-03-17 01:36:22

Just purchased an iPhone 5s. The sales rep Elizabeth was awesome! Great customer service!!!

Review №40

2015-07-28 22:57:58

Very good costumer service and a great manager. Helped me a lot with my new phone.

Review №41

2021-06-13 18:40:11

Went to get help from so called Mobile experts and seems like they dont really want to help anyone bad customer service 😏

Review №42

2022-10-21 00:07:28

Very helpful. Questions thar were answered was done in a friendly and knowledgeable manner

Review №43

2019-12-08 19:12:26

The employees at this location are awful and rude worst customer service ever!!! Juan is the only good employee here hands down

Review №44

2016-01-28 02:55:12

This T-Mobile Store is the best in town.very good customer service and the staff is very helpful.

Review №45

2023-06-20 21:58:19

They were very helpful and nice.

Review №46

2017-02-09 00:33:52

They always take at least two hours to help me with my phone or my payment, they do not have a good customer service.

Review №47

2019-02-11 00:14:37

Waited more than 45 min to get helped. And they still couldnt help me exchange some items.

Review №48

2016-12-02 18:27:54

Great customer Services Rosie had a lot of patience and resolved the issue. Thanks

Review №49

2018-02-27 05:37:29

Worst customer service of the manager and associate, im not coming back, negative people

Review №50

2013-12-28 19:56:27

Older lady working there is very rude she sounds like shes from Spain or Argentina. Very very rude

Review №51

2016-01-28 01:22:32

Great experience! Friendly and knowledgable! Coming back soon

Review №52

2019-04-24 20:27:00

Perla is always nice to work with and is very helpful and patient!⭐⭐⭐⭐⭐

Review №53

2016-01-28 01:12:25

Great customer service. awesome people.

Review №54

2017-12-29 01:08:27

The worst customer service ever Im glad I stayed with cricket

Review №55

2020-09-20 05:36:56

KEVIN WAS GREATHE WAS OUR SALES PERSON

Review №56

2016-09-16 16:25:37

Horrible pre-order for iPhone 7!!! Shame on you!!!

Review №57

2018-11-28 01:38:04

Worst place ever. I will never go back

Review №58

2019-03-20 00:21:40

Nice employees that actually care about you

Review №59

2022-11-27 03:07:23

Evangelina was very nice

Review №60

2016-10-16 19:43:41

Customer service wasnt that great

Review №61

2019-12-19 22:16:43

Please answer your phone!!! I keep calling!

Review №62

2015-06-20 21:55:18

Super slow. Worst place...

Review №63

2020-10-04 05:13:05

Great customer service 😃

Review №64

2018-09-17 17:49:06

Long wait then unhelpfull

Review №65

2023-09-03 14:33:27

Good service

Review №66

2015-12-24 20:43:42

Customer service sucks

Review №67

2019-06-19 23:21:49

Great service !!

Review №68

2018-10-27 02:41:05

Bunch of liars and crooks

Review №69

2017-11-04 04:52:15

Trash customer service

Review №70

2016-01-28 00:45:15

Love this place!

Review №71

2020-06-18 23:03:02

Great experience

Review №72

2016-11-19 19:36:42

To slow, and distracted

Review №73

2019-12-06 11:59:20

Grest service

Review №74

2016-01-28 01:19:49

Great service..

Review №75

2023-03-25 05:43:41

They do not have equipment released for use outside the United States 😔

Review №76

2019-03-18 20:57:41

I love this place because of the attention, the atmosphere and the promotions they give there.

Review №77

2020-11-03 06:08:59

Great customer service / great costumer service.

Review №78

2020-12-10 03:41:49

It was very good, thank you

Review №79

2023-02-08 06:14:47

Excellent customer service

Review №80

2018-09-11 01:01:39

Excellent