Presentation on Map Reviews Nearby

T-Mobile in Valencia

3.3 (95) 27011 McBean Pkwy Ste 103, Valencia, CA 91355, United States

Categories

Cell phone store
Cell phone accessory store
Internet service provider
Telecommunications service provider

Location on the map

Valencia, Los Angeles County, California, US

Phone: +1 661-284-3635
Site: https://t-mobile.com/stores/...

Opening hours

Monday:10 AM–8 PM
Tuesday:10 AM–8 PM
Wednesday:10 AM–8 PM
Thursday:10 AM–8 PM
Friday:10 AM–8 PM
Saturday:10 AM–8 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 3.3

95 Reviews for T-Mobile 2024:

Review №1

2024-07-04 22:29:41

Didn’t get to catch his name, the guy with silver hair was very helpful when It came to getting me and my family three new phones he was able to save us over half of what we where actually supposed to spend. Coming out of the store our car wasn’t starting this man went out of his way to get jumper cables and help us with our problem. IF YOU ARE COMING HERE to do anything add lines, get new phones, buy any accessories look for the gentleman with silver hair he will take care of you.

Review №2

2023-03-18 21:25:09

Robert B was very helpful. I got a s23 ultra and galaxy 4 watch. This included a discount on my home internet. I relied on what Robert told me for my monthly price and he was spot on!( keep in mind your first payment may be different due to taxes and before promotions kick in) The phone takes incredible pictures and the watch is very nice. My phone gets 700 mbps download speeds on the magenta max!

Review №3

2024-01-25 01:22:41

⭐⭐⭐⭐⭐We absolutely love the T-Mobile Store in Valencia! Being just a few stores away and within walking distance makes it incredibly convenient. The entire team at this location deserves a shoutout for their kindness, patience, and exceptional training. They efficiently helped us set up our account, and their commitment to addressing any concerns on our business account is truly commendable.What sets this store apart is that its the knowledge, and made it a practice to send all our new hires to this location. We know theyll receive the best service possible. Kudos to #TeamValencia for their hard work!Thank you for consistently delivering outstanding service. #TeamValencia rocks!

Review №4

2024-03-24 19:53:22

Sat there for ten minutes with what I assume were three separate workers not saying anything. They were dressed too casually to tell. Called. No answer, they just let the phones ring.

Review №5

2024-06-27 20:44:04

Great customer service. Highly recommend this place!

Review №6

2023-10-29 02:46:28

Chris C. helped us tremendously. My phone had issue with connecting the phone number to it. He made several calls and made it work. He took two hours to help us even though my new phone wouldn’t work. He did an excellent job.Thank you Chris for outstanding job. Please keep him and he deserves a raise!

Review №7

2023-10-25 00:06:47

Don’t bother coming to this T-Mobile location. Where is the costumer service? I was asking to upgrade my phone and this guy thinks all costumer knows what he knows! We are not working daily at a phone store. Bad experience overall

Review №8

2023-09-22 19:23:14

Everyone take there’s lunch and breaks at the same time 11:30? At this location One person taking care of a line a customers waiting for more than 45 min. I hear someone ask if will be get help soon and I heard the only worker left said everyone is at lunch and breaks and just ignore the customer. Bad administration.

Review №9

2023-05-02 02:07:50

Horrible and absolutely rude!!!!! Came in to pay my bill which has never been a problem till tonight. I dont know if they are not able to multi task all of sudden. I have been waiting over thirty mins to just make a payment with my newborn. While these two incompetent workers run in circles doing nothing

Review №10

2020-09-01 21:30:16

A few days ago, I came in the Tmobile Store to add a line & was helped by Caesar & Shaq. The service from both excellent however today was a different experience. The STORE MANAGER CHRIS took the service from GOOD to BAD and outright UGLY in the end. It isnt about what what we got or didnt get but the lack of respect shown throughout. Respect is the hallmark of good customer service, and it wasnt shown at even the most basic level. My wife went in to get 3 masks with the Tmobile Tuesday promotion. She went in the store and clicked on the Redeem promotion (5minutes to get the promotion). The Store manager told my wife the promotion is 1 per customer not 1 per phone. She said, she already clicked on the promotion and he said there is a strict policy, 1 per customer and turned his back on her and walked away. She thought he was going to see what else can be done and instead ended up waiting for about another 7 minutes while he helped the UPS guy and other customers were helped that came in after her. Eventually she got 2 masks not 3 b/c she had to take our son out of the car to show there was another person. She came home distressed feeling disrespected & ignored. I called the store and expressed the concerns to Caesar where he apologized, and said he would talk to Chris and get more info. He even went as far as offering to save some masks if we wanted some for family members to make it right...Caesar said his manager was really sorry she had a bad experience and asked if she would like him to apologize. I said, ok. From the moment he got on the phone, his tone, demeanor was very relaxed casual and unprofessional. He said he heard my wife felt ignored and apologized but then went on to say he doesnt know why she felt ignored because she got the masks and it was within 60 seconds. SORRY NOT SORRY! (attitude expressed) I told him the clock ran out on the redeem promotion button which is 5 minutes and she was waiting for another 7 min with kids. He said, Thats not true. I said so youre calling us liars. He said no but persisted in saying that what my wife was saying wasnt true. It was one excuse, after another, and the experience was insulting. Chris was insincere and unapologetic in every sense of the words. I would not NOT recommend anyone go to this location. It is a Sprint Conversion and clearly CHRIS is holdover from the Acquisition. Terrible Management! I will not be doing any business in that location and am considering closing the lines and returning the phones. I hope your experience is better than ours but in the event it isnt be sure to complete a survey to let Tmobile know .

Review №11

2023-03-04 23:55:11

Worst customer service! You walk in and nobody bothers to approach you to ask what you need, even after making eye contact with you. This is my second bad experience at this store. The Stevenson Ranch store and the mall location have BETTER customer service.

Review №12

2024-02-24 00:40:50

Need to hire more customer service employees at this store!

Review №13

2019-05-21 02:39:53

The worst customer service ever. Ive been with Sprint for 13 years. Ive had the same plan for the same number of years. I trusted Chris, an employee at this store to save me some money..... Ha! After my first new bill that had a $100+ increase, I called. He said he would check into it and call me back. 2 days passed, no call, no resolution. I then went into the store. He apologized and said he would make the corrections he didnt do the first time. One more month goes by, I received another new bill, same thing!! Still no corrections have been made!! One hour later, Im still on the phone with a Sprint customer service rep.Come on Sprint, you always brag about how loyal you are to your customers...... Walk like you talk!! Or I will.

Review №14

2021-11-12 03:11:44

They dont listen to what youre actually asking them literally just walked in for a SIM card they made me Check in. I waited and waited and waited somebody approached me asked what I needed I said I just need a SIM card still no SIM card. I just left because they obviously dont listen. Id rather go across town to the one in front of the library instead. They are so much more friendly and Id rather take my business there when I finally decide to upgrade

Review №15

2019-09-22 23:41:56

This Sprint Store is the worst Sprint Store Ive ever been in. Every single time Ive been to this store theyve made it difficult if not impossible to resolve my issues. Today I visited this store to return a iPhone 11. The first thing they said is why dont you return it online since you bought it online. Of course that was after waiting until 12:30 for a 12 noon appointment. They wanted to charge me a 45.00 restocking fee. I told them that Sprints online customer service didnt mention a restocking fee. At that point I let then know that they didnt fail to meet my low expectations for this store.

Review №16

2020-12-29 07:37:33

The worst experience ever. the girl that helped me did not know what she was doing, I was in the store for three hours because she could not get things going. I spent an entire day without cellular service because the employee forgot to insert my chip even after I brought up that she didnt add a chip into my new phone! I had to finish setting up my phone at home. To make things worse, i lost all my photos from the last three months after being assisted with ensuring my iCloud backed up everything. All my pictures of youth group, birthdays, self growth, and overall first semester of college are gone thanks to their lack of genuine care for costumer service.

Review №17

2019-09-23 01:52:11

This place is run so poorly. It takes 4 people to help one person while the rest of the employees are in the back room “getting manager assistance.” While I’ve sat here for almost an hour, checked in, no one had asked me anything and the people in front of me have long walked out. They need to train their employees or get a new manager for letting them all hide out in the back with customers waiting on the floor.

Review №18

2019-12-23 03:09:11

Walked in checked in on the terminal and just waited and waited. They called out six names and never called mine. I assume the six names called didthe same that I did and left.Waited 45 minutes for a screen protector. Ended up walking out, going to the mall and getting a screen protector for cheaper and installed in five minutes.I understand its the holidays, its going to be busy, staff accordingly!About 10 people standing around waiting to be helped and that doesnt include the six people on the list that werent there.

Review №19

2020-09-20 20:23:05

Shaun that works there fixed a very bad mistake made by the T-Mobile call center. The call center changed our plan to a lower quality plan without informing us and getting us off a really good plan we made years ago. Shaun called the higher ups and managed to revert the changes which we already tried to fix another time. thumbs up in service👍

Review №20

2019-04-13 22:55:17

This is the best Sprint store I have been to. If I could give them more stars I would. Very pleasant staff. Very Helpful. The technician at this location is knowledgeable and very helpful. Goes out if his way to help his customers. I am very content with this store! Great staff and great service! Thank you!

Review №21

2023-04-02 22:43:44

Very bad service 1 hour waiting list nobody coming asking you any questions its so bad I dont even believe it T-Mobile have this kind of location the people are working very ignorable they dont even want to just come to basic customer service

Review №22

2015-01-02 23:29:37

If you can avoid this store I suggest you do so. Coming in the store they will greet you with open arms, but if you have a problem they act like they dont even know who you are. They will promise you a whole lot of things in the beginning,free gifts not telling you that there will be an activation on all these item they are not up front with everything and if you go back to the store saying things wasnt explain toyou correctly and I would like to return this ltems. You no problem in that theyll tell we will have to charge you a restocking fee and if the agent that set up the account for you basically is the only one that can help you out. So my and advise avoid this store completely.

Review №23

2018-08-14 19:39:19

Employees all have lazy attitudes and they do not prioritize anything. They muddle through clients with no empathy for wait. They dont make eye contact with you when they arent with a client in fear of you asking them how much longer. Bad service all around. Goto the mall instead. At least you have the sweet factory to look forward to afterwards.

Review №24

2017-12-27 02:54:44

The staff at this location were eager & willing to do anything they could to help me in resolving my issue w/trying to write a check, in order to pay my bill. Recently, my car spontaneously ignited... engulfed & torched by flames. Everything inside of it was toast or turned to ash, including my purse. Thereby leaving me w/out any debit or credit cards, amongst many other vital belongings. My checkbook is my only means of accessing funds from my checking acct & Ive been unable to use it online, to pay my bills balance. So, I tried my luck at the store, directly. A few staff members did everything within their abilities to allow me to pay using a check.. & almost succeeded. However unfortunately, to no fault of theirs, I still wasnt able to use this form of payment. Yet, Im appreciative of the genuine effort put forth in which to help me resolve my diliema. Thanx yall!

Review №25

2016-11-02 19:59:47

Saturday 8/27: I went to this Sprint store with an AT&T price comparison for two lines. Jojo (sales rep) reviewed the pricing I had and informed me the HTC 10 and iPhone 6s I wanted were in stock in the colors I asked. She gave me a quote for financing both phones and opening two lines (ported from AT&T). She also informed me I was eligible for a AAA discount and a Slate tablet at $5/month.In the middle of processing my set-up, it turned out they didnt have the HTC 10 in my color, the tablet would cost $10/month and she checked but never confirmed the AAA discount process.Monday 8/29: I contacted Sprint customer service via chat and explained my disappointment at the misinformation with:-the color of the HTC 10-incorrect price quote on Slate tablet-AAA discount not processedThe rep logged my complaint and said I might be contacted in 3-5 days.Friday 9/2: I received a call from Jon a manager and he asked me to explain the complaint I left with customer service. He stated that his sales rep will be up-trained and that he is looking into the possibility of obtaining a gray HTC 10 to replace the silver one I got. He advised that he will let me know, and if available I can process the exchange & the AAA discount paperwork at that time.Friday 9/9: I followed up with Jon via text and he said he is still looking for a gray HTC 10 and that he will update me in a week.Sunday 9/18: When calling different stores to see if they have the iPhone 7 in stock, I checked with this store and unfortunately Jojo answered. She was vague one when I can try back to confirm inventory. I asked for a manager to get a conclusive answer and she said none was available. When I asked for the manager’s name (assuming it may not be Jon) for when I call back - she refused to tell me.Horrible service!

Review №26

2017-12-07 07:14:49

This place is terrible. I visited on World Series night and 5 managers left a lowly employee to help me while they watched the game on a computer. They lied to me about tax being included, and sold me a bad screen protector that did not really fit my phone. Ive had a decent experience with Sprint, but the people at this store do not care abiut customers.

Review №27

2022-01-09 20:01:24

It was the best experience Ive had in a phone store. It was the first time Ive been in there since they took over and they do a better job than Sprint.

Review №28

2021-07-09 04:16:09

DO NOT SHOP HERE GO DOWN THE STREET!!! So this store is willing to throw away a 10+ yr Metro PCS customer over an ex employee (trainee) who was fired. They are unwilling to make things right or even try. Just know if they make a mistake its your problem...

Review №29

2020-08-14 23:32:28

I called the store; a gentleman answered; “can I put you on brief hold?” I said “sure”. I waited on the phone for ever! I called them back again; I assumed that the same person answered the phone. I told him “ you guys put me on hold for ever!”. Then I asked for a tablet to purchase, he answered professionally, but when I asked about “Samsung tab 6” he said “let me check” HE PUT ME ON HOLD FOR EVER AGAIN!!!He never backed to me! I mean, I live cross the street from the store, but I prefer to go to Northridge to find a sprint store. Bad customer service!

Review №30

2022-07-01 02:20:29

Had to trade in a phone. Manager there helped and process was super quick. Super glad that Tmobile lets you trade in online orders in-store!

Review №31

2022-05-05 21:50:48

Jess G was fantastic! He helped my daughter and I get out of really horrible phones and into the best pixel phones. He was extremely patient 😊

Review №32

2018-10-17 02:55:19

Manager took a great interest in several difficult issues dealing with blocked phone and app access. Way beyond me. He took a real interest in fixing my problem. He persisted, didnt give up. Not easy.Thank you.

Review №33

2017-10-25 13:42:15

They have great service, but they could improve on getting someone to greet you as you walk in and sign you .. i often see their employees off to the side chit chattin without a guest .. that is all. They could improve on that part aside that all else is good

Review №34

2016-03-24 18:40:13

SUBPAR SERVICE. LOW ATTENDANCE. LONG WAIT TIMES.01/11/16 21min wait time02/08/16 39min wait time02/24/16 55min wait time!Dont bother going there on your lunch. Very understaffed. Any management is locked away in the back room. Id recommend calling ahead or just go to the Santa Clarita East location.

Review №35

2014-05-26 20:20:13

Absolutely horrible, I went there 3 times for the same problem and still not fixed, they would replace my phone even when it was 2 days old, I am happy to my cancellation just to leave them, I have been with them for more than 10 years when it was Nextel and I have 5 phones on the account. they are so bad, I wish they had negative stars

Review №36

2017-04-20 15:48:18

The people at sprint lie, I have dealt with several of the employees here and they all lie, and make unbelievable mistakes. One even pit two numbers on to one phone of ours, I have no idea how he did it and Ita a huge hassle. The will lie about a phones quality to your face so please do research before going.

Review №37

2011-11-19 17:32:19

Extremely long wait times. Some reps arehelpful but I cant say that for the majority of them. I felt rushed and found that the staff avoids engaging customers as if it is burdensome.

Review №38

2018-12-29 01:31:43

Walked in they were a little busy not too bad checked in to their kiosk and they cancel my apt and now scheduled me out to 4:30 till they help I got here around 2 Im trying to get 2 new iphones and they keep putting me off Im a new customer and this is a terrible first impression definitely questioning if I want to go with another companyEDIT: Spoke with manager lazy and doesnt want to do her job yells and screams at customers completely rude to customers cant believe my ears... Contacting corporate

Review №39

2019-02-10 02:09:53

Go early or make an appointment! Worked with Phillip to change plans and purchase a new iPad. He was very knowledgeable and patient.

Review №40

2018-06-16 11:14:23

I was offered to transfer the sprint for one year for free… The service was awful.… I couldn’t receive phone calls… The phone calls almost always dropped…Free turned out to be $20 a month… I closed the account and switched back to Verizon.… Sprint continues to send me a bill for $1.46 a month... I guess if they can sneak $1.46 out of 1 million people they made a lot of money.

Review №41

2016-10-24 17:03:47

I respect to management and supervision of ghis store, Brent!He is so professional, helpful and caring person, for this reason customers are happy when they leave the store!!So big tbanks to this management!!in this store.

Review №42

2023-02-16 05:34:05

Spend hour to get iPhone, there is no other customers, 2 guys was extremely slow like there is no point in their like to make me happy today….

Review №43

2017-06-29 18:34:17

This store was able to transfer an iPhone 5c from verizon to Sprint when the other Sprint stores said that it couldnt be done. The other stores lied and were more preoccupied with pushing the iPhone 6.

Review №44

2020-01-16 14:40:34

Shaun was incredibly patient. Awesome asser to Sprint.He made our upgraded experience as easy as it could be.

Review №45

2018-12-29 01:32:42

Horrible!!! Liars! Say that my application was not able to be submitted. So I call the 1800 number and they say that I have an active account and I just need to add lines... Wow just bs.. the manager even came out and looked over everything and said it was not able to be processed wow what a lie! Dont trust this place nothing but scams!!

Review №46

2020-01-07 18:58:21

The staff was amazing tonight. My phone was fixed immediately. Another issue was resolved & I felt totally appreciated as a customer!

Review №47

2015-11-22 07:48:28

Super slow service. Beat around the bush on what their deals really offered. It was hard to get a straight answer from the staff. I hate walking out of a store where I feel like I had to work hard not to get taken advantage of.

Review №48

2017-01-11 20:12:11

I needed to activate a phone I bought online and get the nano sim card. Francisco was polite and helpful. I was in and out in less than 10 mins.

Review №49

2021-03-02 20:26:25

If zero starts was available to express how disappointing t-mobile _ Sprint staff are I would. Not professional at all . Seem to be playing games all day. Not helpful at all

Review №50

2018-02-09 20:28:22

Really excellent service, respectful, Courteous, trouble shooting issues, never had a problem here!. Recommend to everyone. Mal is across the street also.

Review №51

2021-03-15 20:27:39

Great customer service. Took my phone to get the screen repaired and in 1 1/2 hrs the phone was fixed.

Review №52

2023-08-13 06:37:59

Great store.Very helpful staff.

Review №53

2019-03-08 22:19:44

2nd time in this store and again the service is awful.. employees standing around talking while customers wait and wait and wait for help .. when I ask if they r going help us I got a very rude response from a female employee..I’ll never go back ..

Review №54

2022-03-12 02:01:06

Shaun was extremely helpful and the deal to switch carriers was an easy choice.

Review №55

2020-06-14 22:22:53

The staff was so patient and helpful. I would recommend Sprint to everyone.

Review №56

2020-06-26 21:45:37

Absolutely great and quick customer service. I really appreciate the professionalism and friendliness.

Review №57

2020-08-08 19:35:45

You would think it would be better service now that theyve merged but no, just longer line for your phone to be repaired, 👎

Review №58

2017-06-11 16:56:24

Very knowledgeable staffTech services are really goodGood quality phone accessoriesEasier parking

Review №59

2018-10-03 23:32:34

Best service and great people thanks for all your help sprint store

Review №60

2013-07-30 05:50:46

Excellant service every day Ive visited this store for the past four years

Review №61

2021-02-08 04:41:46

Move me through pretty quickly. Staff for happy friendly and helpful.

Review №62

2020-12-22 20:12:18

Horrible Service, the girl didn’t know at all what to do and it took for ever. Finally I had to do it by myself.

Review №63

2017-10-13 05:22:54

Sometimes theyre very helpful and sometimes they just dont care to help at all.

Review №64

2022-05-06 05:17:33

Horrible. Managers give misleading information and charges unnecessary and duplicated fees.

Review №65

2018-10-22 00:40:19

Most useless workers ever to have gotten a job at Sprint,,, never coming here again

Review №66

2018-09-16 22:40:48

Kevins guys great, saved a bunch of money for being over 55

Review №67

2018-02-03 10:05:13

They are worthless here just buy online or call sprint you can get better deals there

Review №68

2017-07-16 08:12:22

Their salesperson broke my moms phone then they blamed us for it.

Review №69

2018-09-05 03:43:53

Awesome job helping me out with my phone

Review №70

2020-10-11 19:03:19

Jess was fantastic. Answered all questions.

Review №71

2019-09-19 20:29:23

Long wait but good service

Review №72

2019-02-16 22:37:04

Terrible, nightmare company.....rude employees

Review №73

2020-09-14 02:13:15

They have a great team!

Review №74

2018-07-11 03:40:38

They need to improve the customer service

Review №75

2022-06-14 20:20:31

New products always in stock

Review №76

2018-06-13 03:00:42

Great service ! Thank you 😉

Review №77

2018-10-03 03:38:02

I love the service and friendly 😊

Review №78

2019-06-12 03:44:06

Great customer service!

Review №79

2017-12-25 23:00:14

They were very helpfull

Review №80

2015-02-23 02:08:23

Horrible. Place needs more staffing.

Review №81

2021-06-02 05:42:57

Knowledgeable guick and helpful😉

Review №82

2021-01-19 21:18:02

Good customer service

Review №83

2023-08-27 21:09:06

I exelent attention

Review №84

2016-08-16 17:21:23

They really look out for you here

Review №85

2020-05-24 00:10:50

Fast phone repair

Review №86

2017-11-19 00:01:24

Bad customer service

Review №87

2018-02-07 04:46:14

Problem not solved

Review №88

2017-07-23 02:16:13

Great

Review №89

2018-09-24 14:55:32

Good

Review №90

2019-04-22 23:24:07

Big bummer

Review №91

2018-07-15 21:57:55

Great place

Review №92

2021-01-11 00:55:24

It is the worst service I have ever had in that establishment.

Review №93

2020-06-28 00:51:39

Very good attention. And fast.

Review №94

2018-01-28 05:13:00

Good service with your clients

Review №95

2022-07-13 00:01:37

Pesimo