T-Mobile in San Bruno

Review №1

2024-02-13 02:40:10

Very Rude - I wanted information on the home Internet I have been waiting for it in my location. The woman refused to give me information unless she opened an account. Immediately said also to do a credit check!!She kept a mean domeanor. Yes I got upset and swore - immediately the Supervisor threw me out and refused to help me get the information!! They also refused to give there names so then they represent T-Mobile?? Mon 6:30 pm Feb 12 2024

Review №2

2024-06-01 16:05:11

The employees there always fix any problems I have with my phone. They are professional and efficient.

Review №3

2023-06-04 15:33:52

Worst customer service experience I have ever had. The young lady greeted me with a look of despair and literally refused to assist me with my account. Ive been with t-mobile for over 20 years now and this is the same company that will keep 25% of your lines open when You ask to terminate an account and then send you to collections for $50 bc they fail to train their employees. Run like the wind, trust me.

Review №4

2023-05-05 00:24:27

Waited almost one hour and left.They had only 4 attendants and 3 of them were helping the same customer.Don’t they get proper training before they get hired ? It seems not. There were about 7 people waiting in line, and 4 of them ( including my self ) left in disgust.Employees should be properly trained before they hit the field . It should not take 3 clerks to help one single customer .

Review №5

2023-11-02 12:47:30

Worst experience I’ve had. I went in for a phone upgrade and was told I need to add a line in order to get the phone. I already have 3 lines currently now they told me I have to add a 4th? I have never been told this before what a scam. DO NOT GO TO THIS T-MOBILE.

Review №6

2024-05-08 00:42:39

Thank you for handling my situation well, the AT&T next door couldnt do it.

Review №7

2024-04-15 04:26:12

Very unhelpful.. thu are to into there phones to help ..GO TO A DIFFERENT STORE..

Review №8

2024-01-19 05:43:14

Excellent service, very satisfied with staff. 5 stars all around.

Review №9

2023-04-05 02:56:09

Terrible experience!I bought 2 synckup drive for my cars, 1 off them never worked.I went to store for replacement, they made me wait 47 minutes and they tried to charge me again for another synckup drive.I just quit my service with T-MOBILE after 7 years.

Review №10

2023-08-23 14:17:54

The staff at this store were terrible with customer services. 5 of them doing nothing the one lady that I asked for help said I have to call the 800 customer service line to help me.