Sweet Memory IT Support & Computer Repair-iPhone iPad Repair-Computer Parts in San Francisco

Review №1

2023-10-05 21:13:32

This place is incredible! The manager Sam was insanely helpful and kind. They have tons of computer chargers and accessories. Highly recommend!!

Review №2

2012-08-04 15:07:46

Great service and location! Ive loved my three experiences here. I will say that I prefer them for service rather than any of their retail products. But if you need something fixed, upgraded, etc, Sweet Memory is the best place to go. Super-friendly, authentic, and super-fast. Try booking a memory upgrade elsewhere and youd have to schedule days in advance, but at Sweet Memory you can just walk in and get it done -- not in some hidden back room, either.My suggestion to them for improvement is to focus on quality inventory rather than low-price inventory, or at least to capture a fuller spectrum of price/quality items.

Review №3

2022-04-04 10:41:11

You have a computer problem? They will fix it.I spilled water on my laptop and bought it in to see if there was anything recoverable on it. This is a month after the spillage. My expectations were low (a mean, a whole month had gone by) but somehow, allll my data was recovered. All of it. All my thousands and thousands of pictures I take but do nothing with, old college papers, word documents, everything. I have no words. I mean, I know to go back up my stuff so this wont happen again but if anything ever does, I know where to go.

Review №4

2019-07-29 04:11:09

My hp laptop would not turn on. I took it to this store and they charged $125 to diagnose the issue.They told me that the motherboard needed to be replaced and it would cost $406. I decided not to have my laptop repaired and asked them to close it; they did a very sloppy job; all the screws were loose and I ended up paying $125. A friend of mine was able to fix my laptop with less than a $100. I wish I hadnt taken my laptop there in the first place.Dont trust them with your laptops.

Review №5

2013-11-08 15:48:44

Sam and his team have been great. I manage over 60 idevices and take all repair needs to them for off warranty devices. they are quick, affordable and a nice group of folks to deal with.they never miss a beat to communicate and to make accurate estimates for work.

Review №6

2019-08-31 16:51:04

I dropped a hard drive off to see if they could retrieve the memory.$150 to take a look - not a problem.Week goes by - nothing2 weeks - their system crashed, start over.3 weeks - Get a notice that my drive cant be fixed and I should come get it. So I ask why it took 3 weeks to figure it out. They respond with oops, wrong person, were still working on yours.One month - 1.6 TB retrieved, sounds great, slow but great that the data is alive.5 weeks - Pick up my drive, pay another $125 which seemed decent, only catch is they didnt actually transfer the data. Nothing actually ended up on the new drive. Excuse was that it was corrupt. Okay, then tell me you recovered nothing, not 1.6TB of data that you literally didnt even transfer to the drive you charged me to transfer nothing to.Asked for my money back and they complied. Except they didnt. Just simply didnt do it.Asked again and they apologized and said they were on it. Still have not been refunded.I dont think theyre crooks, they all seem nice. Just super incompetent and terrible with communication.

Review №7

2019-04-19 23:02:52

I took in my External Drive to be recovered. It was a tedious process but they were able to recovery what was recoverable on the drive. Their Service was excellent. ..I do recommend this company and it seems to be the only place in the Higher Financial district perimeter.Thanks for your help..

Review №8

2014-11-29 21:52:56

I poured coffee all over my new mac book pro retina 13.3 late 2013. I was devastated. two different labs wanted to replace what they thought was the problem and could not guarantee that after replacing the computer would work again. I found Sweet Memory on Yelp and had the computer brought to them. They offered to fix it for less than half the price, kept me up to date about what was going on with the repair they had to order a part in and now the computer works beautifully again. I heartily recommend!

Review №9

2018-10-10 04:13:59

This is the BEST computer repair shop. David and Diana helped me out immensely! I spilled water all over my 2013 macbook air while I was visiting CA for work, and they found me a better computer that was double the speed for a super affordable fair price. Then they transferred all my data for free and threw in a computer charger as well! Id recommend these guys to anyone! thx!!

Review №10

2016-01-23 00:05:33

The guys in Sweet Memory IT are absolutely amazing! I highly recommend this shop! They fixed my laptop (after I spilled coffee on it), now it works perfectly fine. Great service, super-fast. Thank you so much!