Presentation on Map Reviews Nearby

Sunnyvale Ford in Sunnyvale

4.2 (199) 650 E El Camino Real, Sunnyvale, CA 94087, United States

Location on the map

Sunnyvale, Santa Clara County, California, US

Phone: +1 408-215-9949
Site: http://sunnyvaleford.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:9:30 AM–7 PM

Edit info

Total reviews rating 4.2

199 Reviews for Sunnyvale Ford 2024:

Review №1

2024-02-25 01:23:23

KC went above and beyond in helping me find the perfect birthday present for my husband. He was really surprised to see a new Ford Ranger arrive with a giant red bow on it. KC answered all my sales questions and even shipped the truck from Sunnyvale to Hawaii just in time to surprise my husband for his birthday. We will definitely be back for future vehicles. Thank you KC for your excellent customer service and thank you to the entire team at Sunnyvale Ford.

Review №2

2024-05-17 02:41:50

I was told by my service advisor, Miguel Gomez, that my car would be ready to pick up in the front and that the keys would be with Sales since I would only be able to pick up the car after 5 pm and that I can still pick up the car as long as I get there before 6:30 pm. I arrive around 5:30 pm and everything is locked up and the salesperson there says he doesnt have the car or keys...So now I have to take another costly Lyft early tomorrow morning to be able to drive to work because of Ford (because of Miguel or someone from Service cant keep a commitment).Sunnyvale Ford is not normally this inadequate, but this experience has been exceptionally disappointing.

Review №3

2024-06-30 01:58:47

Great service all around! From my service guy Alexander Ruiz, Steve who checks me in to Walter greeting and acknowledging me, to the young Latina in the service scheduling area getting me a rental in under 10 minutes. The Sunnyvale Ford team did not disappoint and kept me stress free! Thanks for all you do, love our 22 Bronco Sport!

Review №4

2024-05-09 06:14:09

Amazing car buying experience! Sabin Kc & Teddy M. helped us out getting a mach-e and the service was so amazing that we went back and got our dream truck. We got two cars here and if we needed anymore we would definitely get them here. Excellent service & they are super friendly. They also gave us amazing deals, the customer service here is top notch. I would 100% recommend this ford location.

Review №5

2024-02-26 23:02:16

I had purchased a Bronco earlier this year and very happy with the vehicle. The sales process was quick and easy, as well as with their finance department. The dealership even offered me test multiple vehicles to find the right one.I was not 100% pleased with the ADM, but the deal is done.At the end of the day, I am happy with purchase. Just felt that I overpaid a bit which is my fault too.I still give 5 stars since the process of smooth and very pleased with the Bronco. All in all, the experience was good.Just trying to be fair and honest.

Review №6

2024-06-22 21:42:41

There is no one else I trust with my Mustang Mach E. Sunnyvale Ford’s service team is fantastic. Harrison and the other mechanics are incredible as well. I honestly refuse to bring my car anywhere else.

Review №7

2024-02-06 21:17:12

My wife and I were in the market for a Ford bronco I was fortunate to Have Bhroz Aryan as my sales representative.I was blown away with his professionalism. He was kind, courteous, and patient. Bhroz and his team went through every feature of the vehicle in detail. I will definitely work with Bhroz in the future

Review №8

2024-04-30 18:47:20

Sunnyvale ford has to be hands down the best dealership when it comes to purchasing mustangs. I recently got my hands on a roush mustang and it’s an absolute beauty of a car very aggressive look and sound. It was well maintained by the dealership. I was being helped by Brandon who helped me step by step to achieve the goal of owning a mustang. For anyone who wants to get a mustang that wasn’t torn apart by any original owner, go to Sunnyvale ford. I’m looking forward to coming back when I finish paying off the car.

Review №9

2024-05-10 16:36:16

All recall repairs to my 2016 Ford Fusion have been done by this dealership. They answer calls quickly, offer options for the service, and are very friendly. In one case they came to my house and did the work. In the 2nd case they came and picked up the car and delivered it back the same day. Good service, very painless! Highly recommend to all Ford car owners.

Review №10

2024-03-24 04:55:59

Walked in on a Saturday afternoon and it wasnt very busy, quite a few sales associates just hanging out. One associate immediately said hi and asked us what we were looking for. We told him 3 cars were were interested in. They then asked again what we were interested in immediately and we again listed the same 3 cars. The guy then asked what we were leaning towards?!? Were here to see the damn cars man. Just show us the cars, I dont get whats so hard about this. I literally had to ask him to get us a different sales associate because my wife was so peeved at him already. The next guy while was a tad better, made a very misogynistic remark about me financially supporting my wife halfway through showing us the cars and that soured the mood (shes perfectly fine supporting herself).Honestly, just do better.

189 more comments

Review №11

2024-05-06 19:40:31

I recently bought a used Tesla from Sunnyvale Ford, and it was absolutely worth the 161-mile drive from Fresno. After several frustrating experiences going back and forth with dealers in Fresno, Sacramento, Las Vegas, and LA, working with Luis Cruz was refreshingly straightforward. I found the listing online, reached out on Friday, and by Sunday, I was driving back with my new Tesla. Luis was transparent, efficient, and really helpful throughout the entire process.He made sure I felt comfortable with every detail and answered all my questions, which really stood out after my previous experiences. His professionalism made the whole purchase process smooth and enjoyable. If youre looking for a car, I highly recommend making the trip to see Luis at Sunnyvale Ford.

Review №12

2024-04-25 19:12:12

Sunnyvale Ford went above and beyond to help me choose the car of my dreams. Such a fast and thorough experience with the team in this location. The sales team spent a few days and was so patient with helping me understand each car. 10/10 experience

Review №13

2024-04-23 17:21:49

Ford at Sunnyvale is the place where I can trust and have a great outcome. Every time I needed their service my car was taken care of with Excellent service. Ford at Sunnyvale personal is professional, friendly and very helpful. Customer oriented service. Love it!

Review №14

2024-04-17 17:29:32

Sunnyvale Ford sold me my Maverick a year ago. They informed me what I would pay with no hidden fees. There service department is outstanding. Other Ford dealers were not the same. If you want to purchase a Ford I strongly recommend Sunnyvale Ford. My service guy Miguel is the best.

Review №15

2024-05-08 03:22:49

My car went in for a recall and I thought I would have to leave it, go home and come back later but by advisor determined it just need to be checked and he managed to get it seen quickly so I was able to wait for it. It was ready in under 2 hours so it saved me trips back and forth.

Review №16

2024-02-08 02:30:19

I have purchased several vehicles from this location and would like to say this was the best treatment we received at a dealership. I like the fact that we were not pressured into making any decisions and were allowed to walk around until we were ready to speak with the sales team. We would like to thank Bhroz Aryan for the service he provided and I can say we are happy with our new purchase. Thank you for your dedication and customer service you provided.

Review №17

2024-04-22 20:45:43

I received an appointment within a day. The service department finished the service within 3 hours. The dealer provided round trip Uber service to my residence while the service was performed.Getting your vehicle serviced is normally a chore. Sunnyvale Ford made it relatively painless. They were courteous and professional

Review №18

2024-04-20 20:09:50

I wish to extend a huge shout-out to Fred and the entire crew at Sunnyvale Ford for the wonderful customer experience I had purchasing my new vehicle (2024 Ford Maverick Lariat Hybrid). I also wish to thank them for meeting me half-way on the trade-in value of my former vehicle (2008 Ford Escape Hybrid). Kudos to you all and best wishes in 2024!

Review №19

2024-02-06 22:30:09

Had the pleasure to work with BHROZ. He made my truck buying experience super easy and fast. I had an appointment To check out a 2021 f150. When I got there he was already waiting. He answered all my questions and made everything super easy. I’m very happy with my purchase!

Review №20

2024-04-20 21:20:29

Great experience with my mach-e purchase. my sales manager was Sajak (Jack) and he kept an open line of communication with me. he gave me the best mach-e deal in the bay area. i was one step away from leasing lyric, but sunnyvale fords customer care kept me with Ford.

Review №21

2024-04-27 06:52:12

My visit to Sunnyvale Ford today was truly exceptional. What stood out the most was their customer-centric attitude, and I want to extend a big thank you to sales representative Fred for his outstanding service

Review №22

2024-03-04 13:00:27

I’ll keep this short. I bought a car from them a couple of years ago and even time hasn’t been able to wash that uneasy feeling away. There were a couple of things, most of which is to be expected when dealing with a car salesman, and for that I won’t hold it against them. After all everyone needs to make a living. But I bought my car during the 2022 EV craze, and this dealership took full advantage of that. 10k over asking, nebulous terms on some of the protection packages.I don’t remember the salesman’s name, but he opened our dialogue with a lie. “This car is for someone else” he told me. Then after I was ready to walk away, he went to talk to his “manager” and somehow the car was miraculously available (again shady dealer tactics). All in all the car itself is fine. But the general service was terrible. Two years later and I still feel taken advantage of. I will say this the finance guy did “get me” a pretty good interest rate (nothing at all to do with having a 830+ credit score).I’m sure they’ll be a rebuttal, and I don’t really care. I wouldn’t shop here again, and I think I was pretty non-biased in my review of my experience there. Buying a car post pandemic or any time should be a great occasion, not one where you revisit it and feel had. In closing at the end of the day it is a business and they are providing a service to you, as long as you maintain that mindset you’ll be ok.(I tried to keep it short)

Review №23

2024-05-09 00:33:01

Great news! After 11 months I picked up my Maverick. Sunnyvale Ford was great. No surprises. Thanks to Jim Popal, GM, and his team for an awesome buying experience..

Review №24

2024-02-28 19:27:33

Horrible experience, happy to take my money and even happier to leave me out to dry. An incompetent salesman did nothing for me or point me in the right direction when my brand new truck broke down with hardly 300mi on it 3 hours from the Bay Area. There was no urgency to make sure I was helped, looked after, or to ensure they would make it right. Multiple conversations with the GM provided me with little more than well articulated versions of “we can’t (read as: will not) help you.” All under the guise of “sticking to guide lines” and “our hands are tied with Ford.”If you’re a first time buyer don’t make the mistake that I did by going to the Sunnyvale Ford Dealership. You are not their customer, they do not care, and you’re better off getting a Toyota anyways.I was given a flatbed after making far too many calls and they delivered it to the dealership not my home. I requested this service it was not offered to me and it was the absolute bare minimum. You’re going to tell me I pay your dealership over 36k and you’re unable to pull money from overhead to give me a rental? What a joke. With malice and disdain I hope you go out of business.

Review №25

2024-01-10 23:43:32

Took my 2023 F-150 for Oil Change Service (Full Synthetic). Steve was always helpful and friendly during my driveup. Big shout out to Kristofer Gomez, my Service Advisor. Friendly and gave great advice on maintaining my new truck. He got me in and out in less than 2hours. Would highly recommend doing your service there and especially with KG.

Review №26

2023-12-27 01:39:15

I recently had a service appointment at Sunnyvale Ford, and unfortunately, it was far from satisfactory.I arrived at 10:30 am hoping to address three issues with my vehicle. However, the day turned into a prolonged wait without any resolution. To exacerbate the situation, I was informed that the necessary service couldnt be performed on the same day due to a busy sync electrician.Adding to my frustration is the fact that, despite the lack of service and resolution, I was charged a significant diagnostic fee. Paying for a service that yielded no tangible outcome is disheartening.This echoes a similar experience at Serramonte Ford last month, where I faced a comparable situation with my Sync device. Unfortunately, I was turned away due to the unavailability of an electrician, and I paid $500 that day.Considering these experiences, its evident that I will be avoiding Ford dealerships for both service and future vehicle purchases. I hope this feedback emphasizes the importance of transparent communication and efficient service for customer trust.

Review №27

2023-03-17 20:45:38

Just buy my new MachE here. This is a very nice-looking car. Driving with lots of fun. Thanks, my sales Ibrahim Arqoub. He is a very patient and kind man. He also did a great service after sales. I am glad I can buy this amazing car from him. I am gonna give him 5 stars.

Review №28

2023-12-12 18:02:47

Ive purchased three vehicles from them over the years and believe that the quality of the service organization has declined. With my latest vehicle Ive spent several hundred dollars for them to diagnose two issues that they could not fix but other mechanics have been able to.As Im writing this Ive just spent 30 minutes in line waiting for an oil change. This is with an appointment

Review №29

2024-06-15 22:44:12

Great service, very friendly, professional all options were explained to me. I recommend this dealership for Automobile purchase and service.

Review №30

2024-01-09 17:19:57

Title: Terrible Service Caused Dangerous IncidentI recently had a highly unpleasant experience at Ford of Sunnyvale. After entrusting them with the service of my vans engine, I was appalled to discover that not only did they fail to do the service on the engine, but they also messed up the alignment, putting my safety at risk. The consequences of their negligence nearly led to a severe accident on the freeway.I typically do not resort to posting Google reviews, but I feel compelled to share my ordeal to prevent others from facing similar predicaments. The incompetence and lack of responsibility exhibited by Sunnyvale Ford are completely unacceptable, and I strongly advise potential customers to seek services elsewhere to avoid potential danger to themselves and others.It is my hope that this review serves as a cautionary tale and prompts the necessary improvements at Ford of Sunnyvale. Safety should never be compromised, and I implore the establishment to reevaluate their practices to prevent such incidents from recurring.I urge anyone seeking auto repairs to thoroughly research and consider the reputation and track record of the service provider before making a decision. A reliable and conscientious auto repair shop is indispensable, and unfortunately, my experience with Ford Sunnyvale fell far short of these expectations.

Review №31

2023-12-25 01:27:19

Ive enjoyed quick lane service for many years as it is relatively fast, efficient, and cost effective.

Review №32

2023-11-13 17:49:26

Since Google wont let me reply to Fords reply to me, I thought Id respond and clarify some of the claims laid out in their response.I purchased a used Certified Pre-Owned 2021 Ford F-150 Lariat from Ford Sunnyvale in May of this year. Since then, the truck has had numerous issues and warnings, and has been in the shop 5 times, one of which was in for almost a month. The same issues continued to arise with the vehicle, even within days of having it serviced. When I had the vehicle towed to the service department the most recent time, they claimed that low gas was the cause for the sensor to trigger a warning. This is not acceptable, especially as this was within weeks of the truck being serviced at Sunnyvale Ford. Whether your technician cares about customers or not is besides the point. I purchased the vehicle as a CPO and this many issues, and warning lights, and faulty sensors triggered by low fuel, etc. is all a bunch of bull.IF YOU TRULY CARED ABOUT YOUR CUSTOMERS, YOU WOULD TAKE RESPONSIBILITY FOR SELLING THEM AN OVERPRICED LEMON WITH ISSUES, AND DO EVERYTHING YOU COULD TO RESOLVE THE ISSUE. AND IF YOU CANT FIX IT, REPLACE IT.Your service team, your sales team, and your used sales manager never showed any interest or care for my situation or helped me resolve it. They simply ignored my communications the majority of the time, never getting back to my messages or calls. Is that great customer service, REALLY??!And you claim that my service representative, Anderson, is extremely responsive. The guy literally never called me unless I called him numerous times first - even when my car was ready to be picked up! There are literally other reviews of your service department below mine that also discuss your service teams unresponsiveness and poor customer service.Lets be real, your response is just providing lip service in an attempt to defend bad customer service and lack of customer care.

Review №33

2022-04-28 02:43:11

This was my first time at the Ford dealership at any dealership in general and they made it very easy for me to obtain the car I desired. Firstly I have to thank sajak sherchan for seeing me and my dad and approaching us on a vehicle we were interested in getting. Once inside it was very simple to understand and he answered any questions I had. He was extremely helpful throughout the entire procedure. The process took long but felt very quickly that I hadnt noticed how long we were there for, sajak and Luis Ramos made the experience enjoyable for my first time there. We settled everything and signed the papers and was able to take my new 2022 mustang GT home that same day.

Review №34

2024-06-04 23:19:13

Sunnyvale Ford is extremely reliable. They provide good service. Good communication. Timely, too.

Review №35

2024-06-08 20:25:08

A convenient service appointment was available, check-in was efficient and professional, service itself was professional and completed on time -- all just a very satisfying experience.

Review №36

2024-06-06 07:08:55

Love teddy! He took care of me asap with a great deal! Ask for him please. Tell him Asif sent you!

Review №37

2023-12-23 18:02:19

I am their customer for a number of years coz I got my first car from them.I went in for a usual service yesterday. I have 6 years maintenance package which was paid for when I bought the car. I usually put the service order in, once its done I pick up the car. During the pick up, no payment is required since the servicing is covered under maintenance package.However, this time its been different! He doesnt mention any cost associated with it. I signed the papers as usual so technician can start working.When service is done he comes back to me with a bill of $2079.75. Felt shocking and stressed!To add to inconvenience, It is end of the day, technician already left, could not review anything with him. All the staffs and customers left or heading home. I am shocked, stranded and stuck in there with a large bill!Ironically, this is also my birthday today!

Review №38

2023-04-24 00:14:15

This engine leak on my 2015 Mustang is from wrongly fit drain nut. Its leaking pretty bad in fact, the entire front half of the car is drenched in oil. I used to get a burnt smell ever since it got back from maintenance service, only to realize after a while that its leaking oil.Its not my first bad experience with Ford service. But doesnt somebody at the service station inspect a car after its serviced? How can a basic maintenance service have such issues. God knows how much the piston rings have worn out because of this, SMH.Who is reliable for such a mistake, my car took the hit because of this, and my time of course. Not buying ford again, SMH.Update: I went back and got it checked, it was wrongly fit oil filter, they fixed it. Still leaving it at 2 stars for missing something very basic, and it rolled out of the shop that way.

Review №39

2023-11-18 19:25:50

This place has been one of the best Ford dealership I have been to. As a customer getting my oil change the waiting lobby is that of a hotel plenty of seating plugs coffee. The bathroom are great private individual stalls with a full door. Light ing great friendly people and there is a little bit of food close by if you are here for a bit. Highly recommend

Review №40

2023-05-29 11:26:54

I totally enjoyed the experience of buying my first car. David and Eric were very helpful, kind and professional. I previously visited another Ford and the service was not as great which led me to driving a bit further to this location. The first impressive thing was that I was greeted by an agent at the door who introduced me to David. David and his manager Eric helped me on narrowing down my options. They ensured we were comfortable and took their time to go through the process with us. They explained all the features step by step and made sure that I was fully educated about the vehicle. They were also very personable.Thank you very much for a wonderful experience.

Review №41

2024-02-11 01:09:04

Reasonable price for diagnostic on F250. Overall happy with my service because it’s hard to find a good Ford you can trust your truck with.

Review №42

2023-11-02 17:29:54

Typical dealer experience!Purchasing process: Salesman refused to give the all-in price after I had requested specifically, would only show monthly pricing options. I played their game and verbally committed so the the finance guy would show me the all-in. The price included a bunch of mark-ups, add-ons that I did not want / declined, etc. Finance guy blames sales guy, and vice-versa. No accountability.Post-purchase servicing: I get emails every week on oil-change deals, service tune ups, etc. A good deal comes through on a oil-change where they pick-up and drop-up from my house. I schedule for Monday, they dont show up. I call dealership and they again take zero accountability for missing the pick-up. I ask them to confirm the pricing, and they say they have no idea on pricing options!Conclusion: Employees are slimy, not knowledgeable, and take no ownership of their work. I would highly discourage any potential buyer from visiting. I find it truly sad that the majority of this organization puts zero effort towards their jobs.

Review №43

2021-07-28 00:33:36

BEWARE! One of the worst buying experience at Sunnyvale Ford. The goal of the all the staff (sales, finance manager, service and customer care) is to extract every dollar from you and lie to you just to earn few dollars. They will not give you the available buying options at lower price.Don’t buying extended warranty from them. You are not given the option to choose extended service plan options (like deductibles, miles, years). They will just tell you that they cannot configure the offer for you. You can buy online or call FORD HQ for cheaper.Better select a dealer that cares for the customer and customer service and not just their bottom line.

Review №44

2023-11-03 21:22:46

Awful experience with every visit at Ford Sunnyvale. Your service representative, Anderson, is extremely uncommunicative and unresponsive. Your technicians were unable to identify the codes and warnings that caused me to bring the vehicle in the first place, and were never ultimately able to fix the issues after multiple visits as I continue to experience them. I will not be using your service department again, and I definitely will not recommend it to anyone. I also will not be purchasing another vehicle from your dealership as you sold me an overpriced CPO lemon and I am currently taking legal measures to ensure that I get my money back. Terrible service.

Review №45

2019-10-03 04:41:37

Got a scam mailer implying that I was a winner of a TV; upon closer examination it is clear that this is a falsely implied correlation. Amazing that car dealerships today dont realize that people caught onto this stuff years ago. Also going to file a BBB complaint on this as it really is disgusting.

Review №46

2019-10-09 16:35:31

Walked in Sunnyvale Ford at night about 8.07pm on 10/6/2019 after RAM NEW DEALERSHIP Sunnyvale wasted my whole day. We wanted to buy a Truck Ford F-150 Super Crew. As we Entered Saber helped us out and as we had a budget fixed for purchase we told Saber the amount we want to spend and he got in DAVID Z and in no time we reached to the number we wanted and with help of SABER, DAVID Z and DAVID N we finalized the numbers and we walked in Eric’s office Finance Manager and he took care of us in a few minutes and by 9 pm we had already finished the whole process of purchase of our beautiful 2019 FORD F-150 truck, excellent customer service provided by the team, so friendly, helpful and worked with us to get our new truck in the price we wanted. So happy and Glad that I went to Sunnyvale Ford and shall recommend all my family and Friends. Thank you Sunnyvale Ford team for making my husband happy,

Review №47

2023-09-01 06:06:31

I cant say enough about the team at Sunnyvale Ford, best car buying experience Ive ever had. They keep you informed and make the process painless, we bought a car from them in May and I just bought another one from them this week, and Ill be back for the next one when the time comes. Thanks Luis, KC and Jim especially!

Review №48

2024-05-15 04:49:30

This dealership is my go to for my Ford car work. The work is done as requested and they do the best they can with hard to find parts.

Review №49

2023-09-26 02:14:22

Very upset at this dealer. Emailed and called and discussed buying a mustang. After couple days, we agreed on price. I was flying in to pick the car up. They said it might get sold so I got myself approved and agreed on thr payments and everything on the weekend. They pressured me to come earlier cause they couldnt hold it 4 days so I agreed to fly in tuesday which is 2 days earlier. Deal was done. Car was mine because I specifically told them I dont want to run my credit otherwise. Bought tickets for 300 dollars. And Monday night they message me that they sold the car to another person today. What kind of racket is this place running. They lied to me, damaged my credit. I lost 300 dollars. And all they can say is sorry, first come first serve. Well I ran my credit and made the deal day before. What happened to that!!! DO NOT TRUST ANYTHING THEY SAY !!

Review №50

2024-06-18 13:56:13

Our service advisor, Harvey, was great at communicating and providing recommendations during our visit!

Review №51

2022-05-10 15:55:29

I ordered my new vehicle through Sunnyvale Ford with a single dealer-installed accessory.When I received the vehicle, the salesperson assured me the accessory was installed. I checked upon going home and realized it was in fact not.When I returned to the dealership, the salesperson initially suggested that I install the part myself. I said no, because the point of having a dealership install an accessory is to not have it as a DIY job.I waited over an hour at the dealership for what should have been a ten-minute install. When I received the vehicle back, I realized the only screw removed as part of the install procedure was 60% stripped out and the corresponding bracket was scratched.The salesperson later revealed he had done the install himself, with the wrong tools! Resulting in damage to my vehicle.Do not order through this dealership. Do not trust that they will do work they say they will do. Do not trust that they will have only certified personnel work on your vehicle. Go elsewhere and save yourself a headache.Edit as of 5/5/2022 Sunnyvale Ford replaced the stripped screw and is searching for a replacement for the scratched bracket. While I appreciate the effort that is being made to correct this mistake, the amount of time that Ive spent on a $40 add-on which should have been installed when I picked up the vehicle is ridiculous.

Review №52

2019-09-15 21:59:24

I give 2 as its Ford as it’s my favorite brand . But my visit to this showroom was quite disappointing. The sales person( didn’t introduce himself) was quite very disappointing showing his grudge very vivid. Came for a used car, he didn’t bother to help us and was very keen in going back to his desk . Hope the showroom will train their staff better .

Review №53

2024-06-30 19:29:55

Sunnyvale Ford made leasing my new Mach-E a breeze. Thank you Sagar!

Review №54

2024-02-19 20:07:38

I got mustang from this center. Bhroz was really helpful and thorough. Been over half a year and enjoying the car

Review №55

2023-11-23 01:11:58

Dont do any business with this dealership, or buy Ford vehicles. My wifes 6 year old Fiesta had a bad evap purge valve (apparently very common with Ford vehicles), already diagnosed elsewhere. We brought it to this dealership asking to just replace the valve, a part that costs $60 online or $100 at this dealership. It shouldnt take more than 20 minutes work to replace, and in fact I can find videos of people doing that on YouTube. This Ford dealership charged us $640 to replace the part, claiming $265 for labor plus $265 for a diagnostic (which they werent asked to do...). Bottom line: Ford sells cars with parts that go bad way before they should, says those parts arent covered by warranty, and then the dealership charges grossly inflated prices to replace them. What a scam.

Review №56

2023-09-30 03:07:36

I love ford have bough few of them here my dream car is below if anyone wants to buy me 1 🥰

Review №57

2023-07-07 23:07:07

The service I received from them was absolutely awful. Not only did they completely fail to fix the problem with my car, but they actually managed to make it worse by damaging the door. To make matters worse, they didnt even bother to clean the vehicle before returning it to me. Whats even more frustrating is that they never keep their promises and they never bother to get back to you. The lack of communication and follow-up only adds to the overall disappointment. I am incredibly dissatisfied with their service and would not recommend them to anyone.

Review №58

2023-06-04 18:39:22

We bought a used chocolate colored 2019 Lincoln Nautilus yesterday at Sunnyvale Ford. I highly recommend KC, the salesman, who was very professional, friendly, and helpful. The whole process was transparent and straight forward. The General Manager, Eric had a very engaging personality and we enjoyed talking with him. We financed our car through Sunnyvale Ford with a nearby bank with the kind assistance of Sagar, who was very helpful and receptive to our financial needs. We had a great experience and will give Sunnyvale Ford our business in the future. Be sure sure to check out Sunnyvale Ford if you need a new or used car!They have electric cars, too!-Susan in Santa Cruz

Review №59

2023-05-11 00:37:06

The dealership and the salesman were very friendly and didn’t try to pester us! Loved purchasing my car with them! Ibrahim was our salesman and he helped and guided us all along the purchase and cleared every single doubt we had about buying our first car! Thanks Ibrahim and Sunnyvale Ford! Would highly recommend!

Review №60

2024-02-03 17:32:34

Did not give any fair quotes. Avoid at all cost.

Review №61

2024-05-05 16:38:41

Very poor salesmanship.We specially took a 20 mins uber ride to Ford sunnyvale.But they told us they dont have the keys to open the cars to show usNot even 5 mins later one of their boys came and started the same car 😂apparently without the keys.find another ford yallSome people can be Rude n RacistIm sure you wouldnt want to spoil your mood here👎🏼👎🏼

Review №62

2022-11-24 02:49:34

I have bought several cars in my life. The service you receive at Sunnyvale Ford is outstanding. Eric the Manager is so wonderful, he went above & beyond for us. Put gas in our used car, fix some issues on the car we were buying for free, and let us know oil change in 6months is on them. When I buy another car in the future I will make sure I come to Sunnyvale Ford. If you want excellent customer service, and Great Prices you should go to Sunnyvale Ford.

Review №63

2023-11-27 18:07:51

This dealership does not keep their word. I was working with Dave Kreitner on a buy back for a lemon vehicle, called to make an appointment to surrender my vehicle and he then informed me that they will no longer do the buy back since I did not buy a new vehicle from them, which he NEVER told me to begin with that it was based on me buying a new vehicle from them. Awful customer service, do not trust anything they tell you.

Review №64

2022-11-30 03:02:33

I recently purchased a vehicle from Sunnyvale Ford and my experience was great! I was helped by Ibrahim, he was so nice and helpful. He helped me select a vehicle and was very helpful through the process of financing. I feel I got a great deal on my new car and even better treatment by everyone. I definitely recommend coming here to look for your next vehicle and look for Ibrahim to help you out.

Review №65

2023-10-20 23:37:32

Bought a used Kia in June 2023. Process was smooth. Only good thing. Our previously owned Kia had been stolen and I was looking for a replacement. I specifically chose to buy from a branded dealership v. a individual or a used car lot to ensure I was dealing with reputable people. WRONG.Since I only needed this 7 year old car to get me through the next year, I was not interested in spending 25% of the sales price on an extended warranty. Instead, I checked the Carfax and asked to see their internal inspection/service report on the vehicle in preparation for sale. It showed ONLY a very standard oil change.Long story short, a month later, the engine seized up, filled with shredded metal. Turns out as they pulled the engine a part, the mechanics learned that a new oil PUMP had been installed which almost never happens. It IS done to artificially increase the oil pressure in a vehicle that is failing. The added pressure keeps the bearings in fluid and in motion, halting the breakdown. Once the car was under extended use, ie a road trip, the pump could no longer cover for the failing engine.Entirely NEW engine work had to be done. When I followed up with Sunnyvale Ford, none of the 8 people I left voice messages for or emailed responded. Only when I called out that they fraudulently represented this vehicle by not disclosing that they had installed a new oil pump did they respond with you should have bought the warranty. Nothing else.

Review №66

2023-04-24 19:09:46

This dealership is pretty shady and I would NOT recommend that you buy/sell here. They get two stars because, although they gave me the best offer for my car, they wasted a lot of my time trying to knock down the price and shamelessly used every sales trick to fool me into making a mistake. If you MUST use these facilities, be EXTREMELY cautious and have all your ducks in a row before arriving.

Review №67

2018-11-18 21:10:29

I brought my Shelby GT350 with about 3k miles on it to get an oil change. Though the change was pretty quick - about an hour total - I am pissed with the results.They managed to scratch & gouge the pristine leather underside of my perfect-condition steering wheel. They also thoroughly over-filled the engine coolant reservoir. Ill never be taking my Shelby here again. Please stay far away for your service needs.

Review №68

2023-09-19 23:25:00

I recently bought a car from Sunnyvale Ford and had a wonderful experience. Sagar was a true professional and a pleasure to work with. He patiently answered my many questions. Highly recommend purchasing a vehicle from Sunnyvale Ford.

Review №69

2024-02-19 23:39:09

Horrible service department. Took forever to get my truck back, and when I finally did, it was damaged. There was a puncture hole in the side of the bed. Theyve never responded.

Review №70

2023-10-12 00:18:56

The BEST customer service. The sales manager and entire service crew went out of their way to help!! Even provided free Uber during service. Definitely the best Ford dealer in South Bay Area.

Review №71

2023-07-07 23:04:45

I had a really terrible experience with their service. Not only did they fail to fix the issue with my car and ended up damaging the door, but they also returned the vehicle to me in a filthy and dirty condition. Its incredibly frustrating because they never keep their promises and they never bother to get back to you. The lack of communication and follow-up only adds to the disappointment. Overall, it was a highly disappointing and frustrating experience.

Review №72

2024-02-10 00:35:51

Purchased a truck today from Sr. Sales Consultant Bhroz and had a good experience as he was very helpful and knowledgeable.

Review №73

2023-09-09 00:30:12

Terrible service and accountability after damaging my vehicle.Car went in for normal oil change and tire rotation on 8/14/23, shortly the same day, started having ABS/TCS issues. They went away and came back intermittently through the week, a total of 4 times. I checked the codes and all came back with a wheel sensor. I contacted service and was set to be seen in about 1.5 weeks as they were busy/ short staffed.Went in for the follow up, explaining the issue that I went into the service with zero issues, and after they did something in my wheel well, I was now experiencing failures in a tire sensor. The service advisor gave me a warning that i would be charged a diagnostic fee of $260, which was silly, but I agreed with the idea being they caused the issue, they cover cost. After they took a look, the service advisor approached and confirmed it was the wheel sensor. I told him I would not be paying for the repair or diagnostic fee as they were responsible. He irritatingly replied with, Sure, I dont want to play games, ill waive the diagnostic fee, but it will be $300 to repair. After further refusing this, he angrily walked away.The next issue was that he insisted it was impossible for them to have broken it. I then asked for the service manager (Larry M) who was away and out of office for the day but would contact you by 4pm. I continued to try and escalate as I would not be paying for damage caused by them. Apparently i have the worst of luck as no manager was on site AT ALL on 9/8/23. So they offered me two options;Agree to pay for the $300 repair, and then attempt to recoup my money.orLeave my car until I could speak with a manager who wouldnt even be available until 4pm, when the service tends to close around 4:30-5pm, not knowing if I would be able to have my car back for the weekend.After exhaustingly trying to contact any management, which i was unable to get a hold of, and insisted upon, again, that management would be free around 4pm (they never called me back), I picked up my car from the service advisor and a tech, who once again, told me it was impossible for them to have damaged the sensor.I ended up picking up the sensor from oreillys for $40 and doing the repair myself, and finding the old impossible to damage cable very clearly damaged.I am still waiting to hear back about any sort of compensation or admittance of wrong doing from the dealership, and will never be returning so long as they keep aggressive and rude service advisors, unable to admit fault.Stay very far away from here.

Review №74

2022-05-14 23:40:39

Had great help today purchasing my new car Carlos Castillo in sales made everything run smoothly and the whole team here.

Review №75

2023-11-03 23:16:22

Absolutely disappointed in this incompetent service department. First they sold us a faulty car that had faulty squeaks on the roof. Drop it off and they dont do loaners, and now theyre telling us they ordered the wrong part? Youre kidding and the back and forth Uber costs they only cover from the dealer for THEIR MISTAKES.Worst service department, should not have purchased here.

Review №76

2023-08-06 22:02:45

I recently had the pleasure of test driving with Shubham, and I must say, the experience was exceptional. Shubhams ability to explain everything clearly made the entire process smooth and enjoyable. Not only was he knowledgeable about the vehicle, but he also took the time to answer all my questions with patience and kindness. His professionalism and friendly demeanor made me feel at ease throughout the entire test drive. If youre looking for a top-notch test drive experience, I highly recommend choosing Shubham as your guide.

Review №77

2023-06-26 17:48:36

We got our Ford Maverick and had the best experience start to finish! From the moment we first walked in to the dealership till we closed the deal, Shubham was exceptional. He had the best answers to all our questions and was so patient with as we took our time to make up our mind. Huge shout out to Shubham! Thank for an amazing stress free car buying experience!Navin & Chrishma

Review №78

2024-02-02 06:40:21

Only place I take my Focus for service. Newman is fantastic. All service advisors are very good. Anderson helped me change my wiperblades today, no charge. I ❤️ the service dept.

Review №79

2024-06-22 23:49:13

I trust in Andy at Sunnyvale Service to take care of both my personal and fleet vehicles.

Review №80

2023-06-24 21:51:38

We worked with Ibrahim and bought a Mach E. Not a pushy salesman and very helpful. He did his best to make it work for us and we love our new car!

Review №81

2023-08-30 22:22:56

PLEASE BEWARE - GO TO ANY OTHER FORD DEALERSHIP BUT SKIP THIS ONE. BAD BUSINESS FALSE ADVERTISEMENT !!!! Ask any other Ford Dealership and they will honor the advertised price.We went to another Ford Dealership and they price matched and beat them for a newer lower mileage Truck all due to the mistreatment of Sunnyvale Ford.I would give this review 0 unfortunately, it is not an option. They false advertise on other sites and then ask you to pay the amount on their dealership website..... so usually how a scenario works is the dealership eats the cost, seeing how the customer is not at fault and only wants to purchase something as advertised.

Review №82

2023-06-09 17:57:16

Bait and switch and no integrity. Booked an appointment yesterday and was promised the maintenance needed was covered under a recall and that I wouldnt need to pay for the inspection since i had the inspection sheet from another shop visited in the same day. That changed when I arrived for the appointment. Not only did they fail to uphold both of those promises, there was no attempt to mend what they were calling a miscommunication. This isnt my first experience with the shortcomings of this departments ability to communicate effectively

Review №83

2023-01-30 01:15:46

Ive had great experiences in the past at Sunnyvale Ford with my family, so when it was finally time to get my first car, I was willing to travel a little farther because I wanted to work with the team here. Eric, Fred, and Sagar took excellent care of me (and my parents) when going through the stressful car-buying experience. I highly recommend their business.

Review №84

2023-01-27 17:33:52

Went to ask about financing before our car’s arrival the Sales associate Jack told us to just go to credit union. We went and got approve. Car came in and they “heavily encourage” us to get the financing there. I could’ve avoided running my credit twice if he had only told us about their financing when we asked about it.Our financial guy Luis was probably the best experience we had in this place.Left the dealership, found out that our comfort package was not included when they converted our order from 2022 model with comfort package to 2023 model. We specifically asked if the comfort package is included and Tatiana told us that it comes standard to the 2023 model. Came in AGAIN one more time to ask Jack if it came standard and he said it came standard. So we asked twice, got lied to twice and paid extra $4K to not get all these features.We called and was redirected to a manager named Eric who really didn’t do anything and asked us to come in store to talk to a “specialist” who we figured can’t do anything about our situation. After that, he passed the call to another manager who then told Jack to give us a call. We work on luxury sales as well as managers and would NEVER pass the call back to a sales associate to handle a customer issue after already talking to the manager. Jack called and we told them what they can do for us which is very reasonable considering the poor experience we had already. He said that he will get back to us that day because he need to talk to a manager (hence, it shouldn’t have been pass back to a sales associate). 3 days passed he didn’t give us a call back and we had to ask for a follow up again just to be given a corporate number to call.This is a VERY poor customer service and these sales associates need to be trained better with their product knowledge. These managers need to learn about leadership instead of throwing their untrained sales associate in an already frustrated customer to save their own skin. Managers are there to take care of their customers and their team.We would not have kept this car but we waited 10 months to get it and after waiting that long it was missing all the features that we paid for.

Review №85

2023-07-18 00:57:36

Nice experience with Fred and the Sunnyvale Ford team. Negotiated everything over text, got docs ahead of time, came in to pick up the car. Very seamless. I’d recommend Fred and the team.

Review №86

2023-06-05 22:56:23

Chris Aquilar really made the whole car shopping experience a pleasure on 6/1/23. Thank you Chris! And thank you to the Sales Manager Eric for connecting me with Chris and running the necessary inquiries as quickly as possible. I really appreciate the professionalism and kindness of both Chris and Eric.

Review №87

2022-10-04 03:18:19

I’ve purchased every Ford I’ve ever owned from Sunnyvale Ford. I moved 5 hours away many years ago and have still returned to them to purchase my vehicles. They’ve always been a great dealer . I recently requested info on a vehicle just to find out that they have a substantial dealer mark up. I don’t understand how these dealers expect to keep loyal customers when this supply problem is over if they are going to take advantage of people during a challenging time. Lucky for me a few dealers within about an hour are not taking advantage of people and not adding dealer mark ups.

Review №88

2022-08-23 15:34:53

The process of buying my car at Sunnyvale Ford was smooth and pleasant. I ordered a Bronco (which has been in high demand, so it was quite a wait) and the ordering process was easy and transparent. When my car came in, the process of completing the purchase was really smooth. Suchit handled the transaction in a clear and comfortable way and the finance manager, Luis, was really helpful and easy to work with.Excited about the new car and definitely going back to Sunnyvale for my next car!

Review №89

2022-09-07 16:08:25

I just purchased a Ford Explorer from Sunnyvale Ford. From start to finish it was a breeze. Chuck (Sales Manager) is attentive, patient, communicative and found the right car for me. Suchit (Sales Personnel) is beyond helpful, knowledgeable, and made the purchase easy. Teddy (Finance Director) is hilarious, made the signing go quickly and very trustworthy! I appreciate all of their expertise and I highly recommend Sunnyvale Ford! Thanks guys!

Review №90

2022-08-15 18:49:40

Great experience buying a Ford Transit. Suchit was very professional and answered all our questions. He was very quick and responsive through phone communication. Lastly there was a small nail that didnt puncture one tire after our test drive and he informed us they will take care of it which they did. Again great overall experience.

Review №91

2023-08-16 18:53:47

Dropped my truck off for a recall, appointment set on a Tuesday, Bao provided step by step update daily and my truck was done by Thursday afternoon. Much better process with Sunnyvale and Bao than my experience with San Leandro.

Review №92

2023-04-08 00:23:54

I had such a wonderful experience from Chris and finance manager, Sagar. It was the smoothest experience and both Chris and Sagar were straight shooter and met all my expectations. Their main goal was for me to be happy with the car I chose.Thank you both again;)

Review №93

2023-04-05 16:57:57

I had the pleasure of working with Carlos Castillo at Sunnyvale Ford when I bought my car. He was very knowledgeable about my car and worked to get me the best possible deal. I would definitely go back there to buy another car in the future!!

Review №94

2022-08-17 16:16:29

I called the Service Department multiple times and got no response. I decided to call the Sales Department and voila! Someone picked up the phone. They gave me an appointment for 8:30am to fix the recall on my vehicle. I asked when the Service Department lady was setting up the appointment regarding the duration of my issue. She said the computer states 1.1hr. Therefore plan about 2hrs. I arrived at 8:36am, U had to wait 24 min in my car for the Service Guy to approach me. Then he tells me it will take anywhere from half to whole day. I asked for him to find a decent estimate and let me know, Ive been waiting for almost 15 min and still no answer. Horrible customer service! Im willing to leave the car I just need to know is 4 hrs or 8 hrs because I have a busy schedule. #inconsiderate!

Review №95

2022-08-14 03:35:20

We recently purchased a new car we custom ordered. Due to the current market and supply chain situation, there were some things we had not encountered before when buying a car. However, Jim Popal at Sunnyvale Ford stepped us through the process and made sure that everything worked out as we expected. We really appreciated his great customer service and would recommend Sunnyvale Ford as a place to purchase a new car.

Review №96

2022-10-28 04:26:54

Pretty bad experience with the dealership where I made an appointment with the sales manager before lunch time with assurance to purchase at MSRP and only valid for today. After work, drive 1 hour and a half just to be told the car was sold to someone else. No indication of deposit was needed just this was purely an attempt to get to the dealership so they can attempt to sell me a used vehicle while the one I questioned was sold or or was already allocated to someone else. Complete waste of time.

Review №97

2022-10-30 04:45:05

Great experience. I recently bought out my lease of my Mustang in Ford Sunnyvale, and Ahmed did a great job on guiding me about the equity I had on my car, so I decided to buy out my lease, and as predicted I was able to sell my car with a great price. Thanks.

Review №98

2022-10-11 16:30:38

We ordered our car online for pick-up at Sunnyvale Ford in June, and the car was delivered dirty, with a charge of 40%, and a window was scratched before we took the car off the lot. We were told, come back and well take care of it.The vehicle was brought back for detail and charge a week later and returned with adhesive residue and a low charge. We were again advised that the glass would be fixed-- and later told by Maseeh that the glass would be our cost since Ford wouldnt take responsibility and theres nothing in it for the dealership since we technically purchased the vehicle online.On top of this, the dealership filed the vehicle as gas-powered, which delayed our HOV stickers.Its now October, and after a series of calls and messages were still waiting on a return call, and the glass has not been replaced.Ford needs a direct-to-consumer model, but until then, take possession of online orders at another dealership because this has been an unnecessary hassle for an otherwise great purchase.

Review №99

2023-02-22 20:42:24

I don’t even want to give these guys a single star. Made an appointment to have a tie rod replaced. They told me I needed to go pick up the part from another ford dealership because they were out of stock, this was a trip of its own. Upon showing up I was told I had to wait in a line of cars for a service representative, this took 45 minutes. They then quoted me $450 for a tie rod install and alignment, a service that shouldn’t cost more than $400 even with the parts. After going through the entire paper work process they then told me they didn’t have time to do such a “large” project. It’s a tie rod… this is a 2 hour service, not a large project. Moral of the story, if you make an appointment know that doesn’t actually mean anything before you waste your time like I was ignorant enough to do.

Review №100

2023-04-02 01:21:03

The best for dealer in the Bay Area, no doubt. If you are looking for a Ford head in to Sunnyvale Ford and talk to Suchit, you will no regret it. I bought a 2023 Ford Raptor and the experience could not be anymore pleasant. They went above and beyond to give me the best price and were completely transparent. I am now the proud owner of a 2023 Ford Raptor thanks to Suchit and his manager Maseeh.

Review №101

2022-08-13 22:00:49

I had an amazing and smooth experience buying my car Mustang Mach E from Ford Sunnyvale, the team I worked were super helpful, easy to work with, and honest. Several members have helped me throughout the process especially Ibrahim Arqoub who was great at finalizing the deal and patient in answering all the questions I had about the car and its finances. He made sure I am happy with my decision buying the car. I highly recommend working with him when reaching out to Ford SunnyvaleOther members that were also very helpful are: Suchit helped me place the order and updated me it’s status throughout the wait time, Chad explained to me the details about the technology of the car and th options on how to use it, and Teddy was very helpful with finalizing the financial documents.Ford customer service also followed up with me a week after I bought the car to make sure I am happy with experience and had no questions or issue related to the vehicleI would definitely recommend them and would be happy to buy in the future from Ford Sunnyvale

Review №102

2023-05-25 00:27:49

Helpful and gives you more info on what you can do for getting better deals.Sabin KC was very helpful and had a lot of patience with guiding me through the process.I would recommend the Sabin to everyone.

Review №103

2021-04-10 21:41:22

Misleading, I lost $6000!! Read on..I recently purchased a car from them. On the day of purchase, the sales staff was very friendly, understanding and helpful. The manager also spoke with me and even offered to take the car for a half day test drive (I didnt). The deal was too good to be true - they were throwing in 72 months of full warranty and maintenance with the price. I checked with both the sales agent and the manager several times in very clear words Is this all included in the cost of $X or will I need to pay for it?. They very confidently said it is all included in the total price, this is not charged extra. When the total cost was broken down to monthly payments, as a regular consumer, my understanding was that the difference in cost was due to the APR, but NO! They had included the cost of the above 2 packages in the breakdown and charged me $6000 more! While signing the papers, I was of course shown 30 different sheets, one of which was this and I obviously did not pay much heed to the charge as the agents had promised it was free. When I later realized, I had to contact the finance manager a minimum of 10 times over a month and the response was We showed you the paper, you signed it. Thats their idea of transparency. When I told them I was misled, they said you can always cancel the warranty. I bought the car from this dealership BECAUSE they were offering it for free, NO OTHER REASON. They said the manager would call back, 2 months later Im still waiting with no response, action or ownership from them. Im just paying ridiculous payments each month!

Review №104

2021-08-25 06:43:35

Bought my first car here. The sales staff was super helpful and insightful and made the buying process simple and easy. My car did have an engine problem about 2 months later but they offered to fix it for free. 3 years later I’ve had zero problems and have a very good relationship with my sales person.

Review №105

2023-02-03 18:37:38

Purchased a Scion iM through this dealership, and gotta give a shoutout to Ibrahim for making it a smooth process of testing and purchasing the car without skipping on the details. Management and finance department were A+ on ensuring that I was receiving quality customer service and the best possible finance with my current credit score.

Review №106

2022-07-06 03:52:20

I had an incredible experience with Luis Ramos at Sunnyvale. I purchased my extended warranty through Luis. Throughout the buying experience from start to finish Luis proved to be an incredible genuine, sincere, and empathetic to my situation. He really worked hard to try to help me make the best-informed decision from my perspective. My relationship with Luis does not end with the transaction as we have communicated periodically about future transactions that I might want to consider. Luis, also helped to spearhead another transaction. I did approach Luis first as I am loyal to excellent customer service. Unfortunately, he did not have what I was looking for on his lot. This showed to selflessness and proved there are still kind, honest people in this world. Please note, I have never met Luis in person. My purchase through Luis was all done via a phone call and email. The excellence in Luis’s communication skills is beyond any other that I’ve yet to experience at any other dealership. I feel as if I have developed long friendships with him.I would 100% recommend anyone to go see Luis at Sunnyvale Ford.When I bring my car in for service, I work with Haris. -- Haris has been super attentive and thoughtful in dealing with matters with the car. I really feel like I receive white glove service when working with Ford Sunnyvale. I have raved to my friends about receiving A-1 service. The level of transparency is outstanding. I love my team – Luis & Harris!The customer service here is endless it flows over to each department. It is obvious that Ford Sunnyvale has one goal in mind that is the customer!Elena S.

Review №107

2023-10-05 23:00:22

After a several months I finally got my Bronco Raptor and this dealer is amazing.Maseeh Sadat, Teddy Martinez & Shubham Verma were all so helpful and attentive.I highly recommend this dealer.

Review №108

2022-05-17 19:39:44

Got my 2nd EV- Mach # Premium purchased through the,, was trying Tesla initially bud practical look of Mac E changed my mind.. on Top of it excellent support by Sales Manager- Suchit made all difference..Excellent chap with full knowledge of product & convincing in a package.Dealership experience was great with good handholding in Finance Department & technical support.

Review №109

2021-03-14 07:01:31

After visiting many dealerships to search for a new family car my husband and I went to Ford. As soon as we arrived we were greeted by the staff and immediately assisted with the utmost care and professionalism.David helped my family and I find our vehicle. David was so patient and helpful, he was extremely knowledgeable and was able to point us in the right direction and assist us in finding the perfect vehicle.Eric and David assisted us in finalizing our purchase and made everything so smooth and easy. We felt so welcomed and comfortable during the whole process.If you are looking for top of the line vehicles and excellent customer service and professionalism please visit Ford in sunnyvale, I cannot recommend them enough!

Review №110

2023-07-06 07:52:07

I sold a Black Diamond Bronco to Sunnyvale Ford and ordered a Badlands Bronco from them. Both transactions went quickly and efficiently. Very happy!

Review №111

2020-12-31 20:54:18

They took great care of both me and my vehicle. I appreciated the kindness, understanding, and their helping me however they could. I feel I can trust this dealership. It was a difficult decision because Ive been so burned by other Ford dealerships. Their words match their actions. If I didnt believe they would do right by their customers, I wouldnt give a 5-star rating or a positive review. Thank you to everyone at Sunnyvale Ford!

Review №112

2022-10-17 07:53:45

I had a wonderful experience buying the Mustang Mache from Sunnyvale Ford . Ibrahim was the person who helped me understand the features of the car and make the right decision in selecting what model I should go ahead with. He followed up with ford consistently to help get track of the progress of my car delivery. He was always available to answer any of my questions regarding the due delivery date of the car. Once the car was at the dealership, he made sure I was out with my car within a couple of hours . Sagar from the financing department made the financing of the car a seamless process.

Review №113

2022-02-01 23:15:14

Was initially disappointed after a communication error for a maintenance appointment but was contacted by Larry who helped explain what was going on at the time and encouraged me to give them another try. I came in the following day and was taken care of by Haris at the service department, who did a great job of explaining what exactly I need to prioritize in terms of maintenance services for my car. Will continue to go here for my service needs!

Review №114

2023-07-20 23:54:17

Sagar and David have been of amazing help, to facilitate the purchasing Ford Mach-e. As always, I will remain loyal to Ford because of such extraordinary customer service.

Review №115

2022-04-19 22:18:47

Wow, what a great experience I have had with Kirk, Maseeh, and Luis today. First time car buyer and they worked some absolute miracles for me. 10/10 would recommend you to come here; they’re so nice and really work with you get your dream car. Can’t wait to do more business with them.

Review №116

2023-06-05 22:12:36

Just purchase my vehicle today. The team was very welcoming and helpful; Shubham Verma was especially helpful. Thank you to the entire team for making my experience as positive as possible.

Review №117

2022-05-10 19:22:21

Very pleased with buying my first own car. Thanks to Suchit and Maseeh for making this process smooth.I found a problem with the car the next day (old car) and another manager sorted it out immediately. The dealership fixed the problem for free in a couple of hours.The only thing that I can suggest improving is to go through the paper signing process in more details.

Review №118

2022-05-03 02:40:07

I had a great experience purchasing a Maverick and I highly recommend this dealership. Sagar was true to his word, transparent about pricing and most importantly made me feel comfortable with the result of my purchase.Management immediately fixed a misunderstanding on the warranty when I came in the following day.

Review №119

2022-04-17 17:16:14

Very happy with my purchase! Luis Cruz was excellent, friendly and made our buying experience amazing and smooth. I felt valued as a customer, I would highly recommend Sunnyvale Ford and I will be purchasing my next vehicle with them:)

Review №120

2015-10-04 01:17:04

About a month ago I bought my first Ford car here and was a great experience! To be honest, it was better than other three Ford dealerships in this area that I visited.I had the pleasure to work with David and it took four days from the first visit to me driving the car home. The car was clean, shiny, and with full tank.They gave me fair price (I think :) and even though the paper work took a little longer than I expected the car is perfect so far. I just hope that the experience with their service will be as good.

Review №121

2017-06-07 06:23:22

The best customer service! The sales person was really helpful and patient while I was moving from one car to another. He explained everything I need to know about the car, and suggested the one that fits my needs. The signing process was quick and easy! A nice bonus - the dealership/office is super nice and pleasant! Highly recommend to anyone looking for a car in the Bay Area!

Review №122

2022-09-28 17:19:47

Sunnyvale Ford Service Dept. will waste your time and money, AVOID THEM at all costs. They will admit to making mistakes, but do NOTHING to remediate the results of their admitted mistakes.Detail: We have a 2022 Ford Bronco Wildtrak that was hit by a drunk driver at the end of July, and is being repaired through Caliber. The final step of the repair almost 3 months later is to have it aligned, which needs to be done by a Ford dealership. Caliber called around and Sunnyvale Ford told them they could align it last Thursday 9/22, but due to the schedule they couldnt get it in until Tuesday 9/27 at 9am.On Tuesday we called Sunnyvale Ford at around 4pm to see why it wasnt done. Service advisor says, Sorry our tech is really busy, but I PROMISE it will be done by 10am tomorrow. Ok great, with that promise in mind, we returned our rental car that were paying out-of-pocket for...Today 9/28 we called Sunnyvale Ford to check on the Bronco. Our software isnt updated to align it. What? You sell these cars, youve been selling reservations and builds for 2 years, and you cant align it? How did you schedule a work order to align the car, if you cant align it? Why did you tell Caliber that you could do it on 9/22, when a week later were here and you cant?The service manager answered those questions with we made a mistake and when I asked if we could have a loaner to bridge the gap due to his mistake he told us its not possible because all the loaner cars are spoken for. You made a mistake, you admitted to making a mistake that will cost us several hundred dollars, add 50+ miles to our brand new car, and put us without a car until Saturday at the soonest (when a competent dealership like Morgan Hill can align it).Absolutely unacceptable way to handle the situation, bad business.

Review №123

2020-10-05 15:50:21

The guys here at Sunnyvale Ford do a great job! They are very customer focused and can work on you based on your needs and budget. Ahmed, Eric, David, and Moose were are great guys to work with on getting my family a new Explorer. We have bought here in the past and they were extremely helpful in finding what we wanted. They take care of new customers and take great pride in maintaining their customer base. Next time we are looking for a new car we will definitely be back. Can’t recommend them enough.

Review №124

2022-11-24 16:07:59

Bought my 2013 ford escape in sunnyvale ford, after less than a year the water pump broke. I had to pay $2000 for the replacement - after 2 years and less than 10,000 miles the water pump broke again, since the warranty they gave me on the part ended by 13 days only, they told me i will have to pay on it again - $2000.They didnt show accountability, and responsibility for a part that should not fail again after less than 10,000 miles.Im not recommending on their service and parts reliability and im not going back there again - not for service and not to buy my next car.

Review №125

2019-03-24 16:43:34

Very nice staff. Didn’t pressure too much, worked with me on financing. Allowed me a good amount of drive time on the used truck that I ended up buying from them. Only reason I didn’t go to five stars was they said I could have a two day return policy so my mechanic could have a deeper look at it (truck was in great shape but I’m a first time truck buyer and wanted to be sure). At signing, they said it would cost $250 for the 2-day policy. They ended up taking the fee away but not until after a few minutes of thinking about it. Very friendly staff, family atmosphere.

Review №126

2018-11-06 18:09:08

Buying a car never a fun experience . Sunnyvale ford made it even worse. Their salesperson contacted me, he got all the details about my terms and what I was looking for. We had exchanged emails, spoke on the phone.He had told me he can beat what I was offered by other dealerships.He even put his manager Jim on the phone who had guaranteed me to give me a great deal.Jim lured me to his dealership under false pretenses. First they tried to change the agreement about my trade in vehicle, low balled me by 4k, then tried to increase the price by 2k of the new truck, when I told him this wasnt the deal he had promised me he rudely said Fine Ill give you that price.Then we had started finance paperwork, well into 2.5 hours when I found out Jim had changed the APR terms from 0% to 6.9% percent, when I told him this wasnt the deal I cant except it, he had told us Good Bye thenBy then wasted nearly 3 hours of my and my brothers day.Very unprofessional, unethical dealership.Sales person was very sweet but practically useless. Lots of miscommunications amongst them or they just didnt care about what we were looking for and just wanted to make the sales.Make sure to check everything before you sign since they will not let you know if they are changing anything you have to find it out on your own.BTW, if they would have been honest and upfront with us,We would have bought the truck from them.

Review №127

2023-08-15 23:55:26

Shubham Verma has been helpful to processed our leased car. I can recommend Him to be your sales person.

Review №128

2022-04-17 18:55:27

I recently went car shopping for my first time at a dealership and a gentleman named Luis Cruz was very kind and helpful. He explained and showed me different options and details that comes to purchasing a new car. By far the best service i have received. I highly recommend Sunnyvale Ford. Ask for Luis Cruz.

Review №129

2022-04-12 02:01:15

Sales team was awesome, sales manager maseeh was very helpful. Finance could not be more easy. Definitely recommending my friends and family too and sales floor was super clean. Coming back again for my next car too.

Review №130

2022-05-02 17:01:12

Friendly customer experience. Had great chat with Kirk sales representative. Thank you so much for the Ford explorer, Ford edge and Escape Hybrid and all new Mustang Mach-e overview. And Bronco Series shown in the Photo.

Review №131

2023-04-15 22:35:46

Today, having visited this dealer for purpose of initial acquaintance w/ car that I want to order, I was upset by not good attitude of sales assistant.Of course, they didn’t spit in face, but it was clear how they talked to hell out.Left this dealer w/ bad emotions 😑p. s. smile from heart, not because you are paid for it ✌🏿

Review №132

2018-09-17 16:26:40

I have had a bad experience with Sunnyvale Ford multiple times. Its about time that I shared it and helped others avoid them1. About 3 years ago got an offer from them and when I came to close I found that it was not what is seemed to be2. About a month ago I bought a car from them. Yes the price was what they offered but it took them forever to get the car from another lot, nobody called me to inform me what was going on and only after I sent an email telling them if this is not done by the next day I will take my business elsewhere that everything got fixed in a day.3. Came back to return my lease which was from another dealership. When I bought my car they assured me I could return it at their dealership which is closer to my home. Now I came to return it and they are not willing to accept it since they do not have place in the lot.They did not commit fraud or take my money under false pretenses. Just consistent bad service and bad service representatives. I really recommend taking your business elsewhere. I know I will.

Review №133

2019-07-28 05:14:03

I was satisfied with my experience at Sunnyvale Ford purchase a new vehicle. I especially recommend David Mojdeh, who was very enthusiastic to explain the various features of the car to me. After some expected negotiating, we arrived at an extremely competitive price. The entire process took me three visits: the first one was purely informative, the second was the bulk of the negotiation, and the third was nailing the final price and paperwork. David also referred me to an insurance broker who gave a quote with a major insurance company at way below market rate.

Review №134

2023-03-13 20:11:10

I took a used Ford escape 2017 model on 2022 February. It was certified by Ford. I took all the maintenance and warranty offered by them. The cars transmission stopped working after 10 months.I gave them for servicing and its been 4 months. They say they dont have the bandwidth to even look at it and cannot give an eta. This is a very bad experience and now I am trying to sell to them but not sure how much I can get it back.

Review №135

2021-11-20 08:08:12

Love Sunnyvale Ford. My husband and I have brought 3 vehicles from salesman Luis Cruz. He is extremely knowledgeable and understanding with our needs. Luis always calls us about Ford’s newest and updated vehicles. We keep in touch with him for any questions and he responds in a matter of no time. Keep up the great work Sunnyvale Ford.

Review №136

2017-07-15 02:44:22

What a fabulous car buying experience!Sales team: Kevin was a terrific to work with. He followed up with us when we asked and found the exact make/model and color that I wanted. Kevin and Adam got us into the finance office quickly so we could get the paperwork out of the way and the finance manager, Ed was friendly and efficient. Todd, the lease manager was very nice and helped explain what would happen with the lease we were turning in.Car: The Ford C-Max is adorable on the outside, and the features on the inside offer all the bells and whistles I wanted. It is so quiet on the inside which makes driving more pleasurable.I am so happy with my new car from Sunnyvale Ford!!!

Review №137

2020-12-25 15:07:06

Horrible customer service. They had vehicle for over 2 months and I had to do some of the leg work to find parts. Once I came to get the vehicle I had to reinstall parts they over looked. Had to tighten down bolts on the engine they also over looked. They where chasing a smoke from the engine bay they didnt know where it was coming from. Once I arrived I noticed they had failed to install a hose back onto the engine that was causing the smoke.After a month and a hold I had to start chasing down people to get any information on my vehicle. This whole time I was paying for a rental out of pocket. They didnt install one harness because the tech didnt like it, and took over a month to get another harness in (when they said us was shipped and on its way).The vehicle went in for a anti theft issue originally, when they inspected it they believed it was the engine harness. They replaced that and decided it was the anti theft system(The original reason it went in).After 2 months of it being there I was able to go down to pick up the vehicle. When I got there the check engine light was still on. One of the codes was for something I knew about and quickly fixed at ford. The other was for a glow plug relay (which they did not attach the plug to the harness). They said they where chasing a smoke from the engine somewhere, ended up they forgot to reattach the crank case vent.I decided to go through the engine bay and check what else was missed and there were plenty of other items that were loose and the map sensor bracket was installed incorrectly.The battery light was on when I picked up the vehicle as well. They diagnosed it and said it was a bad alternator. They gave me a new alternator to replace the one they said was faulty.When I get to my truck to take it home the service manager had lost one of my keys and said he would have to get a new one made.I would have to come back the next day to get the new key and alternator for my vehicle.I went back, got the new key and alternator and immediately installed the alternator. After the install of the alternator the battery light was still on.I went through and diagnosed the the issue and found the the harness between the plug for the alternator and the dash was faulty. I had to then fix that issue.I sent the vehicle to them, expecting that the dealership would be able to had my issues with the truck swiftly and professionally, it was far from either. I had to work on my truck at the dealership as well as after to get it back to how it was before.After 2 months and $7000 dollars in rental fees and fees from the dealership, I still had to diagnose and work on it myself.

Review №138

2018-03-12 01:40:40

I had a wonderful experience from start to finish. My product specialist Ali was friendly and professional, as well as everyone else in the process. The sales managed and finance managed were both accommodating and courteous and made sure I got a great deal on the car I wanted. I highly recommend Sunnyvale Ford and will be doing business with them in the future.

Review №139

2024-04-21 19:48:01

Maseeh and Brandon helped me with my new Mach-E purchase. thank you guys!

Review №140

2024-03-18 06:46:28

Great customer service and great dealsThank you JACK, MOSSY AND LUIS

Review №141

2017-09-19 03:30:28

I had a fantastic experience at the Sunnyvale Ford dealership, and recommend this dealership to anyone who wants great customer service. I recommend Jordan, who was approachable and knowledgeable, and provided all the service a first-time buyer could ask for. He took the time to explain all the features of the vehicle, including setting up the Bluetooth to guiding me through sport mode. Jordan, alongside with Eric, made buying the car smooth and hassle free. They genuinely wanted me to get me the best deal possible, and I left the dealership knowing I got that I did. Jordan and Eric made my car buying experience truly a pleasure, and if I ever want another car, I will definitely come back!

Review №142

2019-07-08 15:14:45

I accompanied my sister and father to purchase my sisters first car, and I was able to find this place through their great reviews online. The team at Sunnyvale Ford was absolutely incredible! Immediately I felt as though our family was being taken care of, and I knew they were going to be able to take care of my sisters needs. Not only did they find my sisters dream car, but they ended up being able to also offer my father an amazing offer on a new car that he literally could not refuse. Hamid, Ismael, and Sagar were all working together to make sure all our questions were asked, and all our needs were met. Thank you again, Sunnyvale Ford. I was excited to find one car for my family that day, and I was ecstatic to end up with two of my family members leaving the lot with their dream cars that day!

Review №143

2018-08-31 16:44:01

Nice friendly sales team! Recommend Sunnyvale Ford if you dont want to haggle.be careful when your papers go to finance, though. they offer discounts verbally but then charge you the full price, and when you tell them theyve made an error (my case was $1295 more than what was offered on scratch paper) they will not be inclined to fix the error.but overall, great price! Great service and sales people. Highly recommend!

Review №144

2017-11-03 20:01:05

Worst service from a sales and finance department Ive experienced to date. And I dont limit the experience to just cars, but any sales department. In contrast the service and parts department was actually quite good.They sold me a new car with damage. After agreeing to a price they ended up selling me a Lease at full list price and I unfortunately did not inspect well enough. If you go here do your research on leases 1st and read the contract in detail even when finance tells you to hurry up. When the Lease was over, they were completely unwilling to help with anything other than selling me a new car. I needed Management help, but they wouldnt return my call and when I showed up at the dealership had various excuses to avoid me. All I needed was a print out of my terms and it took me nearly 2 weeks and several trips and phone calls.Do yourself a favor and buy from any other dealership.I since bought from Capital Ford and had excellent service and will absolutely buy from them again.

Review №145

2022-04-25 17:28:08

I had the best experience buying my new car here thanks to Suchit, Sagar and Maseeh and besides doing a great job they were also always really friendly and nice too!Suchit was always too quick to respond to any questions I had and kept me well informed on how the arrival of the car I wanted was going.They also helped me explore all of my purchase options and I am greatly thankful that they were able to find a financing one that worked for me.So my final recommendation for people wanting to make an inquiry at this dealership is to ask for Suchit first.

Review №146

2022-04-17 17:31:32

I was looking for a car for my wife I was not planning to buy a car the same day. When I got approach by gentleman suchit he was super friendly and knowledgeable and well dressed, I asked for a couple of cars and unfortunately they were not available however he did convince me to test drive a vehicle that they had on the lot. My wife was happy that the vehicle was here because we have been searching for a couple of weeks for it, but it was out of our price range.Then, after we drove it we fall in love with it, suchit came out ask us how did you guys like the vehicle we didn’t want to tell him that we fall in love with the car because it was out of our budget. however he said don’t worry about the price thats the least thing you need to worry about as long as you love the car let me work on the numbers. I said OK so we started working numbers then his supervisor Masseh came out and explain the discounts and also helped us out making the deal happen. I was so happy and excited that my wife had a dream car specially when I got into finance I met this guy name Luis he was super knowledgeable and he was able to give us a better interest rate with better payment and also a better warranty with maintenance package that I don’t have to worry about for the next seven years . Because of time and my wife always on the road it was convenient for us. So in my last 20 years this is the fastest transaction I ever been thank you Sunnyvale Ford for having a great team here at Sunnyvale Ford

Review №147

2017-12-30 21:47:57

Exactly what I needed. I found a car I like and bought at a price I liked too. Ali and staff were all very attentive and speedy. I especially like that we arrived at terms quickly and fairly. I know that I got a great deal and yet the Sales Manager remained cheerful and proactive. What more could you ask for? Thanks!

Review №148

2022-09-27 05:46:54

Great place to buy your new ford vehicle. Very gentle and professional folks to help you and make sure you like it before you buy it.Muvis, one of the sales, makes sure you know the car before you buy it.I definitely am glad to do the business with the Sunnyvale Ford.

Review №149

2022-09-06 01:34:44

It was our son’s first experience on buying his car and Suchit Thapa from Ford Sunnyvale provided us with a very pleasant experience getting his first vehicle. Suchit is very helpful and attentive to all our needs and questions. Good job Sir and all the best.

Review №150

2017-09-30 07:15:48

I had the pleasure of working with Ali Hashimi at the Sunnyvale Ford dealership. He was very professional, highly accommodating and helped me get a great deal on a beautiful new Honda! Ali and his assistant Sam treated me like family. They both delivered my car to my home washed with a filled full tank. Whenever I needed to reach Ali throughout the decision and purchasing process he was available. Did I mention he helped me find a great insurance company! I am more than happy with their service! If you are in need of a new car and want great deal with great service go see Ali and Sam at Sunnyvale Ford!

Review №151

2018-10-12 01:23:21

Ive bought many cars in the past and not every experience was positive. I headed into Sunnyvale Ford with some trepidation but was pleasantly surprised. The salesman Keith was was courteous and helpful and I am very happy with my new car. Highly recommended.

Review №152

2019-06-09 06:31:58

Came in about 2 days after leasing a car with them to go over some of the features. Once we were finished, they informed me that the lease we had originally agreed on 2 days prior wasnt approved and that I had 3 options:1) Get a co-signer (not possible for me)2) Buy the car, and the payment would be about 25% more than the lease payment we had agreed on.3) Give the car backThis dealership really shouldnt be making deals/offers they cant actually keep. Apparently, there is a period of 10 days where your financing may not be approved, and if it isnt, they cancel your deal. To be fair, they didnt necessarily do anything fraudulent, just arent trustworthy and wont honor the deal you had originally made. I gave the car back of course, but it would have been greatly appreciated if they would tell you upfront if you actually qualify or not for the deal you had already agreed on.

Review №153

2023-08-05 16:39:57

Fred was super professional start to finish- I knew what I wanted and he had me in and out in under an hour. Highly recommend, great dealership experience

Review №154

2024-05-06 02:38:55

If I could I would leave 6 stars for Ford Sunnyvale, not 5. Received nothing but excellent service. All staff and personnel were professional, respectful and super nice. From the Internet dept to our assigned agent and financing, all made our lease experience painless and super fast.While other dealers used to drag the time (and time is money!) Sunnyvale Ford were quick and to the point.We were going to lease only 1 car there, ended up leasing 3 for all of us as they gave us the best deal by far.Going anywhere else us just a waste of time. Super great dealership overall

Review №155

2023-01-03 00:15:52

Visited to look for used car for my family. Dealer attended us immediately and offered few options as well. Guided on financing and other processes as will.Staff is very welcoming and helpful.

Review №156

2022-08-22 23:50:43

Tried calling service department to ask a question if an appointment was need to program my key fob at 4:40. Went through the prompts for service. First two attempts someone picked up than hung up immediately. Thinking it may be a mistake I tried calling again and allowed it to ring over 20 times with no response. I realize service dept closes at 5:00, but to hang up or not answer a call if your shop is not considered closed yet is unprofessional.

Review №157

2019-07-11 22:55:38

Buying/leasing your first car can be overwhelming and no one wants to feel that sales-y pressure during the process. When that time came for me, I lined up a couple test drives/appointments with other Ford dealerships in the Bay Area one morning but I knew I wanted to end at this specific dealership.When doing my research ahead of time I read great reviews, learned that they are family owned and operated, and they promised to beat a competitors quote by at least $500. Walking into this dealership I immediately felt more calm. I was greeted and helped right away, they pulled up their inventory for the car I wanted, and I got right into test driving. What I LOVED about this team is that I had the option to test drive my cars without them in the car. This was especially helpful because I had my dad and sister with me and I wanted their honest opinions without feeling hovered over by a car salesman. They totally understood and respected the family dynamic and were talking to us as a whole, as opposed to just pitching me the car (which the other dealerships did).When it came down to the numbers, they asked to see what I was quoted and they went to work. Originally they didnt have the specific model with features I wanted in stock, but instead, to make up for it, upgraded me to the next model for roughly around the same price. It was a steal!During this whole process, I worked with a total of three people: Hamid, Ismael, and Sagar. Each of them had their individual strengths during that process but they all came together so nicely, like family, to work together and get me the car of my dreams, while respecting my budget.If you are interested in buying or leasing a ford vehicle, I strongly suggest going to other places and ending your experience here. Youll be able to feel the difference and theyll be able to offer the best deal in town. I also suggest specifically asking to work with Hamid and Ismael, theyre the best!

Review №158

2023-02-09 02:25:14

Very helpful service in purchasing a car. They did not oversell warranties/service contracts and helped me get a very favorable rate on the auto loan.

Review №159

2017-03-03 16:20:29

Loved this place. :-)The people were extremely friendly. Took me out for a pleasant test drive. And Jeff helped me really much in trying to figure the car with specification and configurations as required by me and in bringing the car from a different location to the dealership in a day or 2. It was extremely quick and the processing of finance and other paperwork were quickly done so that I could drive out easily.I really appreciate Jeff in making me feel at ease through out the process and helping me get to my car faster. Thank you Jeff once again. :)

Review №160

2023-02-12 03:08:48

Great experience! Sabin was very helpful and made my purchase easy. I will return to Sunnyvale Ford to purchase my next car. Thank you Sabin!

Review №161

2017-12-14 16:59:51

I came to Sunnyvale Ford with an incentive received in email. But the vehicle quoted in the email was already sold by another dealer when I got there. Ali and his team did a great job helping me finding a similar vehicle that has all features I asked and matched the price. The whole transaction is very smooth and quick.

Review №162

2024-06-10 03:49:02

Very hassle free service. They pick up my car and drop it off which is a huge time saver.

Review №163

2023-07-22 19:26:52

Had a excellet conversation with Shubham Verma. Very professional. Showed us the car, gave us a test drive and explained all the components of the payment in detail

Review №164

2017-03-26 22:39:49

The staff was awesome!! We had several questions and they took the time to answer all of them. This has been the BEST CUSTOMER SERVICE I have had in my endevours of purchasing vehicles. You usually have sales men who want to hurry and pass you off to financing to go and book another sale, but that is not how they are here. There is no pressure and their service is by far customized to you as an individual. They want to make sure you are happy, satisfied and look forward to building and maintaining your relationship.

Review №165

2022-04-28 01:49:08

I have been nothing short of completely satisfied with my communication with the Sunnyvale Ford team.From being transparent about cost/timeline from the start as I am a first week reservation holder from 2020, to all of the little details and conversations and stop-bys they did for us, to how quick and painless filling out the final paperwork the other day was… I could not have asked for better service or a better team to help me through this process of buying my 2022 Bronco.If you need a Ford or are looking for an amazing team, reach out to this dealership. Specifically the team I dealt with: Suchit, Maheesh, Luis, Jim, Paulette, and Tom!I genuinely could not be happier!

Review №166

2018-02-07 04:43:52

I purchased a SUV from Brandon C. whom provided excellent customer service. He made the car buying experience very pleasant and addressed all my issues. He will make you feel like a valued customer. The restroom facilities literally looks like a luxury hotel. You can also get free popcorn. Lady sitting at the front door is very nice too. Furthermore, Brandon literally took his shirt off his back to personally wash my car upon completion of sale. Highly recommend this place to fulfill your automobile needs.

Review №167

2020-02-03 03:53:14

Unfortunately, I cannot give 0 stars. Worst dealer in my entire life.I called dozens of times -- no response, no callback. Had to come to the workshop 3 times just to get them to look at our car. After 2 weeks of begging they finally ran diagnostics (charged us $800 just for this) and recommended engine replacement (another $5000).I towed the car to another dealership. Got our car back 1.5 days later. Paid $0 (they just replaced a fan and did it under warranty).Ford Sunnyvale is a winner of the worst customer service and gross incompetence. Congrats -- you did it!

Review №168

2018-12-23 02:11:45

Had very smooth buying experience of a new Ford Fusion. Price is the best I have ever asked around. They keen in customer experience and tried hard to win your business. Mason helped us and is very professional. Highly recommend this place.

Review №169

2018-12-12 21:46:31

Pretty good service. My trunk wouldnt open. Initially, a service advisor turned me down because I didnt have an appointment but then the ladies inside the office were very nice who introduced me to Tom. He immediately took a look, helped me open the trunk and ordered the parts. Service advisor Ronnie quickly set me up for the next day repair and provide a great service and maintenance.

Review №170

2016-08-22 16:38:09

This sales team was great to work with. They were very patient with my multiple visits, and never pressured me. They were always happy to answer questions and help me through my process of choosing a new car. I did buy a new C-Max from Sunnyvale Ford, and word definitely recommend them to any that is in the market.

Review №171

2021-01-12 14:27:13

Two weeks ago me and my cousin we bought/leasing Ford Fusion fully loaded brand new from Sunnyvale it was a great deal the salesman Mr.Fred is a wonderful, friendly and passionate person and he gave us great deals and the Manager is a great person too Thank you Mr.Fred of Sunnyvale Ford for getting me into the car Ive been wanting for a long time. I wasnt sure it was going to be possible, but you made it happen!!! You are extremely profesional and I honestly felt you had my best interest in mind. DefinitelyI appreciate your honesty 🙏🙏I gave you 5 stars.🌟 🌟 🌟 🌟 🌟

Review №172

2021-11-19 21:31:52

Had the most pleasant experience buying my first car with the help of Luis Cruz, I have been to many dealerships where the salesman is pushy and would get frustrated when my wife and I seemed unsure of what we wanted, but luis was very patient and knew was he was talking about ! They seemed to have a car to accommodate everyone so I definitely recommend Sunnyvale ford, the buying process was easy so if you decide to come in definitely ask for Luis !

Review №173

2018-05-12 04:02:45

Got a good lease deal. Thanks to Keith and Jim. Much more professinal than other ford dealers in the area. They did not have the color I wanted on the lot and easily agreed to bring one in from 70 miles away. Other dealers just want to sell you what they have on the lot. I am waiting for the car to arrive next week. Will update this with end experience.

Review №174

2020-10-29 16:28:05

Bought a left over Expedition and was promised 40,000 FordPass points for my new purchase which are worth about $400 in services. I have followed up numerous times Over the past 4 months for assistance in getting them applied but the Sunnyvale team has had zero interest in fixing the issue. The initial purchase went fine but don’t seem to care about following through on promises made after the sale. Disappointed to say the least.

Review №175

2017-11-22 00:55:04

We bought a brand new Ford Explorer on the weekend. Lovely car.Sam was our sales person, who’s customer service was excellent.It was down to him that we bought the car - because he was genuine and consistently goes out of his way to help on any questions I have with the car after the sale.

Review №176

2016-02-19 19:05:21

Worst experience. Bought a Used car, and it shut down in a week. No body responded from their team to even look at it. After lot of complaints, they fixed some basic things and service light came up. They promised to fix everything after 6 months on first service. After 6 months, they said, they have not made such commitment. The car breaks went completely bad in another few months. Spent $700 to just fix the break system. Service light is still on. Will never recommend for even buying a new car for such a bad service. They just lost of bunch of customers whom I could network to.

Review №177

2017-10-04 20:00:38

My wife and I were just out looking at cars and ended up with a great deal! The friendly staff ended up finding a car that my wife loved and were able to work with our less than stellar credit to have us driving off that same day in her dream car. They are super friendly and we were so pleased to find out after our purchase that the car comes with a concierge service that is always available to assist you with your new car whenever you need it! I would recommend Sunnyvale Ford to anyone who is looking for a new car.

Review №178

2016-03-20 08:22:06

I came in to the dealership armed with my own research and great numbers to shoot for and was ready for battle.I tried to battle, they loved me back which in turn got my wife her dream car. How?I wanted to lease an Explorer with a trade-in that didnt have much money in but they are the first dealer that gave me a fair price and didnt low ball me.Basically my wife saw what she liked, and our sales guy Sean went to his manager, the manager came back with awesome numbers.I was doubtful they will respect the numbers after the credit check as others did in years past and were never close. (It is usually the opening shot for the draining back and forth game.)But, 15 minutes after filling the credit forms the manager came by, shook my hand, said the number again and followed it by Its done. Congratulations!Thats it I asked? Dont need to play the game? a co-signer? - no.It was a breeze and even the finance guy was nice, stuck to the numbers and was very helpful.Wife is super happy and Sunnyvale Ford came through.Happy wife - Happy life!

Review №179

2018-10-06 18:47:41

There is NO pressure!! Truly. Every other car dealer I’ve been to, I feel pressured. One even ran credit WITHOUT my permission. Not Ford! Everything is done by the book. Very comfortably. Very nice people. Always get you the best deals! And they have their own finance company. Others work only with big banks! I’ll continue coming here as well as highly recommend to others.Go see Roy! Impeccable customer service. Haroon is a great manager! Worked with me throughout the whole process. In constant contact of what was going on. Worked hard to get me the best deal possible.THANK YOU SUNNYVALE FORD

Review №180

2016-06-24 05:16:28

My name is Pedro. I want to thank the team at Sunnyvale Ford Lincoln for being very helpful and professional. Juan R. Aguilar was the gentleman that was very attentive to our needs and did everything that he could for us to leave with the car of our dreams (Audi Q5) I highly recommend Juan if you are thinking about buying a new car. He will help you find the car that you want and help you get the best deal possible. Here at Sunnyvale Ford they put the customer first and want to make you happy. They are not about making the deal only but want the customer to be happy after they leave. Juan went out of his way to really find the best deal and finance with the lowest possible interest rate. I really received a good deal! Once again! please ask for Juan. He is simply the best!

Review №181

2017-10-14 21:13:42

I had a great experience at Sunnyvale Ford purchasing my new vehicle. Sam was a great salesman and made me feel confident in my purchase, I feel like I got just what I wanted. All the staff were really welcoming and helpful. Thanks!

Review №182

2017-01-27 22:39:54

I love this dealership. Cheerful people, prompt responses, upbeat atmosphere, caring staff - fits just right in the home of high tech that is Sunnyvale. Back in Aug 16, my car buying experience had been stellar because of Darron and Mo. No hard selling, accommodated everything I asked for. Went in for a first service today and Derek fixed me up promptly. Car felt better right after. Felt comfortable in the waiting area, with the wifi, coffee and a GT350(my my!), and was able to catch up with work too, it being a weekday. I asked for no wash, but they washed it nonetheless. No issues there - just wanted to save time. All in all, a no surprises experience, and a great start to a nice day. Thanks to Sunnyvale Ford from a happy customer.

Review №183

2019-05-26 02:48:57

Sergio and Ali helped me buy my fiesta. Great people. Not pushy at all. Will understand your needs and help you find the best deal. I started working with Sergio who was very helpful and provided me all the right info honestly. He was very supportive despite me being wavering all the time and not making a decision. I dont like pushy salesmen. He was very honest and let me take my time and provided me the right info. He is probably the best car salesperson I ever worked with. Loved this guy. Very honest. Ali helped me finalize the deal. He was a genuine and down to earth guy, more like a friend from back my country. I connected with him very well. He helped me close everything fast and even delivered my fiesta to home. No push at all. All the guys are awesome here. Great location to buy your next ford. Love Sunnyvale ford

Review №184

2020-08-13 04:22:12

Generally good but they dont make appointments they have drop off times and then they get to your car later. I dont see why they cant make appointments for folks and keep to them rather than thinking we all want to leave our cars there for hours to do 30-60 minute jobs.They seem to do fine work so of they could fix the appointment issue it would be much better.

Review №185

2023-03-17 23:27:47

I bought my Explorer from here recently, the sales guy David was so nice (not pushy at all), and they gave me a really nice car at a very fair price/apr, I absolutely recommend them

Review №186

2017-10-27 17:44:51

Enjoyed working with Brandon and Todd. They both were very responsive and worked tirelessly to find the exact vehicle which fit our needs (who knew seat memory was so important? 😎) and meet our budget. Further, the rest of the Sunnyvale Ford team was pleasant, engaged, and efficient ensuring the transaction processes went smoothly - excellent teamwork. We are a repeat customer and will be a repeat customer again, worth a visit as you consider your next car/vehicle.

Review №187

2016-09-30 20:47:21

Where do I start. I ordered a 2016 Ford Expedition from the factory. The sales person named Branden was totally awesome. The finance man Moe was great too. Then the problems started. When I went to pick up my car Moe was not there. Another man was there and he quoted me a higher interest rate than Moe and I had agreed upon and was extremely rude. I was very upset.Then months later the leather interior of the car (black) started having white spots on it and the leather looked like it was fading. The service person I have named Harris ( I just love him) has been doing everything he can to help me out. But It has been two weeks since I brought this to the dealers attention and as of now and I am still awaiting a call (not an in person meeting) from the general manager.

Review №188

2022-02-11 21:14:31

I bought my 2018 Escape here, it was an excellent and painless process. Today I had a scheduled oil change, I had made an appointment 6 days previous, and its a 2.5 to 4.5 hour wait. Ugh. At least they provided an Uber home😊

Review №189

2022-04-19 19:45:14

OMG the showroom is gorgeous it shines like a palace and the furniture is so fancy. The entire staff is so nice and so hard-working and so fast to help you they know whats going on they notice youre on your their property and theyre right there to be of service while especially the people in the service department well I cant really say that because all the stuff is just wonderful the trick is dont go to the back for service go to the front right next to In-N-Out Burger Google maps or whatever may send you to the back for the service department dont do that cuz you have to make a bunch of u-turns to get going the right way again

Review №190

2016-10-25 03:45:43

Very happy with my experience with Sunnyvale Ford Lincoln. Starting from entering the showroom till I closed the deal with them on my new car. Jeff Lopez and Doris (finanace) took care of us well. He did an exceptional job walking through the details of the car. He was very friendly and professional through out the process. He made it tough to negotiate but that parts of the process as well :) I would recommend checking these guys out.

Review №191

2015-03-03 01:37:53

Avoid this dealership at all costs. Horrible customer service and communication skills. Very untrustworthy staff. Theres a reason they have a 2 star rating on Yelp..They took $500 from me for a deposit to reserve a car. They told me I could come pick it up in a few days when it got there. 4 days later they call me and say oh, that car was sold, sorry. No explanation, no sense of urgency, just oh, sorry about that, anyway...I talked to the manager and explained what happened, only to have him make back handed comments about how its not his fault, its the computer systems fault. I checked with other Ford dealerships in the area, and each person I spoke with was dumbfounded that Sunnyvale Ford would take my money to reserve a car that didnt exist or was already sold. No other dealership was able to comprehend how that happened.I also mentioned to the manager that it was unprofessional of them to have no documentation on the deposit stating the rules, terms, etc. I literally handed over $500 and walked out the door with no documentation, term sheet, or anything, despite asking for it multiple times. Again, very unprofessional environment, having the sales guy argue that I have his word that its a refundable deposit, with nothing in writing.Please do yourself and your family a favor by avoiding this unprofessional and incompetent group of individuals.

Review №192

2023-06-06 00:41:44

The staff were very friendly and frank, especially Shubham Varma helped us a lot in finding out the best car for us and he was very patient through out the process. Thank you Shubham

Review №193

2022-04-05 04:27:23

If youre pre-ordering a vehicle I would look elsewhere.I pre-ordered a Ford Maverick in June 2021 and it Arrived April 1st 2022. Dealer demanded $5k over sticker price and when I refused they simply sold it to someone else. If you read the pre-order details this is 100% allowed. If you can I would highly consider pre-ordering at another dealership.The parts department folks have always been helpful however so its not all bad.

Review №194

2022-09-20 14:54:21

DO NOT BUY HERE ! On top of the finance guy lying right to my face, they sold us a vehicle that needs a new battery. After assuring us that the vehicle was in perfect condition. If I could leave zero stars I would.

Review №195

2019-03-22 15:57:20

Keith wall was my sale guy. He went above and beyond what I expected. From start to finish with the hole process of buy a van. Would highly recommended him to anyone and recommend Sunnyvale Ford to my friends and family. Thanks again Keith.Best RegardsFrank Gonzalez

Review №196

2021-06-26 22:43:01

We had a bad experience here. I called ahead to check if they had the Mustang EV for test drive, and was told on the phone by Gregory thay I could just drop by for a drive.When I actually got there, the sales rep Sagar told me they dont do test drives. When I told him I had explicitly asked for a test drive on the phone and they had wasted my time, his only response was No worries!And the explanation for not doing test drives was that itd add miles on the car so they couldnt sell it to any customer. Something Ive never heard at any other dealer.I noticed someone else was doing a drive, when I asked about it, I was told I could do a drive if they could run a credit check.I dont think Ive had such a weird experience with any car dealer. With such attitude by people at dealerships, no wonder everyone prefers Teslas direct selling model.

Review №197

2019-04-29 14:54:22

Maisam was a pleasure to work with! He gave us outstanding customer service! He was proactive with communication, efficient with the transaction, and very accommodating. He answered all of our questions about the vehicle, and when we bought the car used, he had it thoroughly rechecked, cleaned and also gave us 2 free oil changes! l highly recommend going to Sunnyvale Ford for buying your new Ford or preowned vehicle!

Review №198

2016-04-08 20:25:55

Dont trust these guys! I needed a new vehicle fast. i also needed to rebuild credit. Went to them on a recommendation from my bank (the guy was probably getting a kickback). Sunnyvale Ford promised they could do anything the credit specialists could do and implored me not to go anywhere else. I told them exactly what I could afford to pay down and per month. They steered me to a certified used vehicle that fit my needs. When it came time to do the deal everything changed.One salesman, Jeff was so overwhelmingly phony trying to act like my friend it was actually nauseating. When the deal was presented, the down payment was triple what we discussed and the monthly almost double. Not even in the ballpark. I tried to leave at least 3x and they kept knocking down the price (which already tells me they do not have my best interest in mind). After 2 hours of negotiating the sales manager Jeff tells me I have been approved, my down payment is 1,000 due in a week (which they cashed the same day even though they promised not to) + trade in (which they already took possession of before i even signed anything) and my monthly $213. One problem the finance manager went home and we have to finish tomorrow. They said it would take 30 min.The next day after 2 more hours the finance manager presents me the deal and its $268/mo. He said he couldnt get it approved under the original terms promised (which i was supposedly already approved for). He said as goodwill he would throw in a 2 year full service warranty.When reviewing my contract the warranty was optional and added another $55 a month. (The exact difference of promised and actual payments). When i called them on this they said the bank insisted on the deal being structured that way. I called the bank (capital one) and they said that they make no such request or requirement. I brought this to the dealers attention and then they changed there story again saying that was the only way they could get it approved at the selling price. Again B.S.Now they say they will take the warranty off but they will have to increase the selling price of the car. That was Friday 4/7. After talking with Haroon (Finance Mgr) several times he promises to try to restructure the deal by Monday. If I dont get what i was promised originally I will return the car. i will follow up this review.The car is great but these guys are unscrupulous. I will never go there again.

Review №199

2019-05-15 07:25:33

Great Service!! Ive gone in twice for a warranty repair due to the faulty double clutch transmission in my Fiesta (Focus owners are familiar with this). I dont have anything but good things to say.Anderson is the man. He took good care of me and kept me up to date. I felt that he genuinely wanted to address the problem as much as possible. Theyre getting quite a bit of these cars coming in for the same thing so it would be easy to treat this issue perfunctorily but thats not the case. Because of this experience, I will continue to buy Ford.