Presentation on Map Reviews Nearby

Stripe in South San Francisco

3.8 (199) 354 Oyster Point Blvd, South San Francisco, CA 94080, United States

Categories

Corporate office

Location on the map

South San Francisco, San Mateo County, California, US

Phone:
Site: http://stripe.com/

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3.8

199 Reviews for Stripe 2024:

Review №1

2024-06-15 05:11:08

Terrible company to do business with. I never had any issues with my account. No chargebacks, no refunds, nothing. No issues whatsoever. Now, today they said my business was too high risk and they stole over $3000 from me and are refusing to release the funds until October. DO NOT USE THIS COMPANY. THEY ARE A SCAM. Ive been in business since 2009 and Ive never once had any issues. Ive had over $70,000 worth of payments in the past couple months with absolutely no problems whatsoever. Please do yourself a favor and find another payment processor. This company is ran by crooks in my opinion. They dont have a phone number to call. They dont have an appeals process. They dont give you an opportunity to submit any supporting documents. I plan on speaking to an attorney about this because its causing a hardship in my company. I would be more than willing to participate in any class action lawsuit that comes up.

Review №2

2024-06-15 05:16:11

Terrible company to do business with. I never had any issues with my account. No chargebacks, no refunds, nothing. No issues whatsoever. Now, today they said my business was too high risk and they stole several thousand dollars from me and are refusing to release the funds for 120 days. DO NOT USE THIS COMPANY. THEY ARE A SCAM. Please do yourself a favor and find another payment processor. This company is ran by crooks in my opinion. They dont have a phone number to call. They dont have an appeals process. They dont give you an opportunity to submit any supporting documents. I would be more than willing to participate in any class action lawsuit that comes up.

Review №3

2024-05-22 07:14:24

I have account with Stripe. I setup with my website but later you block it now No one helping me . even i cant open my account. my bussness is suffering. I chat with your support team after uploading all required documents you denied to re start it. can anyone help me. I am living in bay area. I can visit yours office?

Review №4

2024-02-04 15:11:07

Ive worked with multiple payment processing companies and Stripe is the only one to keep a portion my money in reserves for up to 90 days. They do this by policy because they believe I am high risk, although I cant tell you why they believe this is so because they dont say. I have had multiple conversations with customer service, asking them if there is anything I can do to improve my status and remove the restrictions but was only ever pointed back to their policy. I have completely stopped doing transactions with them and Im much happier with my new payment processing company. Two stars because their customer service is fairly responsive, although unhepful in my case. All of this is to say that there are much better options out there. Keep looking!

Review №5

2024-03-12 04:17:24

Unfortunately, I do not have a way to rate less than a 1. I have had 3 experiences now and all negative. 1st let me advise you so you are not surprised that once you sign up with Stripe your first payout will be within 7-14 business days. The reasoning is to protect you and them from risk. What risks? I was already vetted by them for my business along with verifying my business banking account and these are clients I have had for years without issue. Maybe they should make sure you know this before surprising you after the fact. That would be a good business approach. Dont negatively surprise your clients.2. I reached out to customer service chat agent. Who first gave me the standard cut and paste responses, but later because I was so surprised and upset by this that she informed me she worked with IT and they would process my payment sooner. I would have it in a few business days after all. Ok great. At least I felt heard and the company responded. Wrong3. I go into my account the next business day - my account says my first payout is over a week away. Now its even further out that I was told initially before the agent said payment would be prompted in the next 1-2 business days. So I go back to a chat agent who only pulls up 1/2 of the conversation and sends to me explaining that I misunderstood the communication. Intentionally leaving out the 2nd part of the conversation where the prior agent stated that IT was going to expedite my payment and to check my account in a couple of business days and reach back out if there was a problem. I did and now we are back to you have to wait up to 14 business days....All of my first 3 interactions at this time have been negative and I just started using them. I am absolutely astonished by this. Of course, this agent thought I did not keep the documentation and was surprised when I sent him the documentation I kept. Still not changing their stance though. So they take a nice percentage of your money, they keep it for up to 14 business days so they are making interest off of us that they will not give back to us, and their customer service support is deceptive.

Review №6

2024-04-25 20:46:21

I can no longer recommend Stripe as a preferred online payment processor. Their heydays were probably between 2018-2021.Recently, they started being trigger happy with new accounts, and would shut them down despite their legitimate business nature and thorough transaction history.This js is my speculation: It seems to me that their algorithm is completely out of tune when determining risk levels of accounts.What I do know for sure is that the their customer service has been sharply declining. Trying to get someone, a competent agent on the phone is harder than ever. Most of the time all you get is a script reader thats not of much help.If youre a looking for a payment processor, I suggest you tread very cautiously with Stripe. And always have an alternative to fall back to, in case their trigger happy algorithm/human decide that your business is high risk.Thankfully, there is Square, Quickbooks, Clover and Authorize. Net as options.

Review №7

2024-05-27 05:02:31

Stripe closed my account without providing a reason after I had done business with them for over a year. They are now holding my funds and refuse to offer any explanation for the sudden closure. Do not use this processing company; it has been the worst experience I have ever had.

Review №8

2024-03-28 13:12:19

Stay far, far away from Stripe Processing Service unless youre eager to throw your hard-earned money into a black hole. This company is an absolute nightmare to deal with, and their incompetence knows no bounds.First and foremost, they have a knack for making mistakes, especially when it comes to processing credit card transactions. Its like they have a talent for misplacing funds and conveniently forgetting to notify you about it. I recently had to refund a cardholder due to a fraudulent charge, only to discover that Stripe never bothered to actually send the money back to the customer. And did they bother to inform me of this colossal screw-up? Of course not. They prefer to leave you in the dark while they play fast and loose with your finances.But wait, it gets better. When the inevitable dispute arose, guess who was left holding the bag? Thats right, yours truly. Stripe was more than happy to slap me with dispute fees faster than you can say scam. Theyll eagerly take your money for their own incompetence but wont lift a finger to help you when things go south.Their customer service is a joke. Good luck trying to get a hold of someone who can actually assist you. Its like theyre allergic to providing actual support to their paying customers. Youre better off shouting into the void than expecting any sort of meaningful help from these charlatans.In conclusion, if you value your sanity and your bank account, do yourself a favor and steer clear of Stripe Processing Service. Theyre nothing but a bunch of thieves masquerading as a legitimate business. Save yourself the headache and look elsewhere for your credit card processing needs

Review №9

2024-06-26 07:19:18

The WORST payment processor in this world. STRIPE IS A COMPLETE SCAM AND THEY PURPOSELY ROB PEOPLE OF THEIR MONEY.THEY EVEN WITHDREW $15,000 OUT OF MY OWN BANK AFTER THE PAYMENT LANDED IN MY CHECKING ACCOUNT SECURED. MY ACCOUNT OUT OF NOWHERE WAS FLAGGED AS FRAUDULENT DISPUTE WHEN I HAVE DONE ABSOLUTELY NOTHING WRONG.THEIR CUSTOMER SUPPORT IS ABSOLUTELY USELESS AS WELL. DO NOT EVER USE STRIPE AND I WILL MAKE SURE TO WRITE UNLIMITED 1 STAR REVIEWS TO MAKE SURE THIS COMPANY GOES DOWN.ROBBING PEOPLE OF THEIR MONEY IS RIDICULOUS

Review №10

2024-06-03 16:51:52

Stripe closed my account after two years with no disputes, claiming Im high risk. I recommend staying away from them. Stripe has a 1-star rating with the BBB. They are holding my funds, and when I asked them to refund my customers money, they refused to do so.

Review №11

2024-04-20 00:39:21

UPDATE! As of 5:45pm Arizona time this has been sent back to us again. NO CALL, NO HELP, NO NOTHING. Over $1100.00 in revenue being held by Stripe and they are not contacting us at all!!!!!!!!!!!!!!!!!!We have used Stripe for 5 years. Never had an issue. Until our business checking account was breached fraudulently and we needed to close that account to open a new account. When we changed our checking account they said it required verification. Ok so we emailed and uploaded the banking information for the new account. Two days later they kicked it back saying the admin name didnt match our checks. So we sent a copy of our EIN, which matched the checks. Keep in mind, nothing in the business changed. We were the same LLC, using the same platform, the only thing that changed was the banking information. Then they sent it back again. It said the administrator on the account had to be on the checks. We went back to the bank, got a counter check (because our new ones hadnt arrived in the mail) with the administrators name on it as well. Then they sent it back because both owners were on the check, with the LLC, and that the one person (We are a family owned business so you can have legal signers listed on the checks) but they stated it could only have the administrators name on the checks, which our bank said is illegal. They cant tell you who can be named as signers on your accounts. Then they said we needed a personal account, not a business account because of the wording on the EIN. This goes on and on. It has been 6 days, they are withholding our funds, and will not release them until we have the checks match the wording on the EIN exactly. 6 days! As of 4/19/24 this issue still hasnt been resolved, they are still withholding funds from all our orders, and we have no revenue coming in since they are our sole POS system. Anyone else ever have this happen?Lisa Stewart-CoOwnerWildflower Blooms and Baskets, LLC

Review №12

2024-03-11 23:58:26

Very disappointed with Stripe in their current state.Getting accounts verified is embarrassingly difficult. Stripe specialized teams, such as the account verification team were completely unable to review information we provided to the support team, forcing us to go in a circular path where our only contact options was through support. We would provide the necessary information, only to hear back from the verification team asking for the information we just provided.I used to think of Stripe as a leader in how they presented through api documentation that makes them very easy to integrate with, but their operations are run very poorly with large gaps in their process.

Review №13

2024-04-29 16:09:47

I regret to use their platform which has been terribly worst and a complete nightmare. They have debited the money from customer four weeks ago but nothing credited to us. They are not even allowing it to refund back to the customer! How one can do a business with such a bad service provider.Customer support is virtually nonexistent and unhelpful responses.

Review №14

2024-04-29 20:40:20

Incompetence is putting it nicely for this joke of a company. Forget support its literally non-existent. Their website is a bunch of word salad that becomes a juggernaut of verifications, authorizations and authentications that lead to nowhere helpful. I unfortunately got linked with this third party garbage company through Qwick. I have since learned even Qwick is severing relations with Stripe. Fraud, and utter lack of customer service is all I can say. My final thoughts....they still owe me $134.90. but I am comfortable losing it to NEVER HAVE TO DEAL WITH STRIPE AGAIN!!!!

Review №15

2024-05-23 14:00:08

Stripe has now been holding 10K of my money for 4 months. Every time I call, I speak to a clueless support agent with a new different ridiculous reason that they seemingly pick from a list of ridiculous reasons. First was my email address was incorrect(it wasnt) then my website was not verified( although it has been active for years with no issues, and the list goes on and on. So.... if you want to accept transactions and NEVER get paid then by all means sign up with STRIPE. I suspect I will never see my 10k again and that stripe will be out of business soon or reorganized. By the way I have emailed and filed complaints and no one ever calls back. In fact as I am writing this email, I have been on hold for 46 minutes waiting for an answer from the fictional verification team. Shame on me for letting it get this far without switching to a different company

Review №16

2024-06-20 19:12:00

My money is held since January and the first payout date was February then it changed to March then april then it has been changed to June 23 now when 3 days left to payout they again changed it to 20th July and they said we did a credit review and we still found your account is in high risk its been January there is no dispute no payment reported but still they are not releasing funds its more then 120 days, I am not getting any reply on twitter and email also, in livechat your support agent just leave a chat connect me with some higher authority or release my funds immediately

Review №17

2024-04-12 13:57:34

Big Fraud....according to stripe, unauthorized payments from customers, they tell me they refund the customers and nothing....5 months have passed, my business is in crisis and Stripe is using our money to grow its capital. A shame that we cant do anything! After several months I realize that their system is vulnerable, their employees (Philippines) contact me offering to solve the problem with 100Usd... how do you explain it to me stripe? they even share my data to prove to me that its real!Are Stripe real or a scam? do you play with peoples money?

Review №18

2024-03-29 03:37:46

UPDATE: It has now been 8 hours. Still no solution from Stripe. Which I suppose shouldnt be surprising.If I could give negative stars, I would. Stripe is a necessary evil and it knows that. There is no way to contact anyone in the company who can actually deliver customer service. I have been forced to do business with Stripe for a number of years now because they are the industry standard in payment processing. Its a really low standard but thats to be expected when CEOs are too cowardly to give customers recourse and access when things go wrong. So why are you complaining today, you ask? Well, I had a simple need to link my Stripe account to a new website Im working on. When I tried to log in as I have done in the past, suddenly I am prompted to submit photo ID to verify my identity. Sounds a bit ridiculous but I followed the instructions. At the end of the process, a message appeared on the screen that this would take only a few minutes and all would be well again. Well, its been two hours. I tried to call their Customer Service which is a joke. The team that is working on my account verification is unreachable. Apparently they dont have phones. Maybe Mr Collison keeps them in a cave somewhere. One can only wonder. I continue to send emails and continue to get notices that it could take up to 24 hours to get a response. I tried to send them a message on Facebook. Same nonsense. A company that actually cared about its customers would have sent out a notice asking for this verification with a timeframe to complete the process. They would not randomly lock their customers out of their accounts and then take their sweet time with the verification. Its standard incompetence and if I do ever find an alternative to Stripe, you can bet that I will use it. So all of you entrepreneurs out there...heres a great opportunity to unseat Stripe. All you have to do is employ people to see to the needs of your customers, value your customers time, and treat them with respect. #StripeisCriminal #ReplaceStripe #StripeSucks

Review №19

2024-02-23 20:21:27

HORRIBLE COMPANY. Stay away! Immediately ban my account and have robbed me of over $10,000 in frozen funds with no explanation at all. Ive been using other Payment Processors such as EasyPayDirect, and have had a 10x better experience and advise anyone reading this to move away from these fraudsters

Review №20

2024-04-18 16:20:55

The customer support is a sham. It says 24/7 but it’s more like 24/7 not available. The sales person was quick to get us integrated and now we get a message from stripe that our accounts would be closed due to high risk and all the money we made returned to customers. How ridiculous and unprofessional of that.

Review №21

2024-02-03 01:00:20

Well, if I could give them zero stars I would. So many issues. Horrible customer service. Inaccurate information on website. Reporting is inaccurate, and incomplete. Tax system doesnt work as advertised. Refund processing issues. Settlement delays. Expensive. Was forced to use them because we were using a specialty e-commerce application for a special project. So sorry we did... Do yourself a favor and avoid these guys - so many better and legitimate payment / fintech companies out there.Revised update. After escalating a serious issue on their side where they are blaming technical issues and mistakes on their side, and promising an escalation response, a full business day has gone by without our ability to issue refunds or address any of the issues we raised. Ive got 30 years of experience in the payment processing industry (ACH, Credit Card, Electronic Bill Pay, etc). We were forced to use them because they were the only payment company that worked on a particular clients platform. Well, they have a team monitoring the reviews on places like Google, TrustPilot, etc., but there doesnt seem to be anyone monitoring the customer service escalations in their company. These appear to be incompetent bad actors who are playing the float with YOUR MONEY and not respecting the customers.

Review №22

2024-01-01 21:57:10

I believe Stripe is attempting to defraud me of tens of thousands of dollars.Only a few days ago, all payouts were halted on my account. No reason given for this halt. I have emailed every support arm of Stripe, and have been told the problem was being sent to a specialized team, and then to a department. They told me they would get back to me with an update. I was told this at least through twelve different emails, all with differing support admin names on it. As if they were automated bots (not actually fixing the problem) sending me fake replies. When I initiated the calls, none of the service reps were allowed to say anything that wasn’t the script; which was effectively the same thing written in the email. Nobody has done a thing about this. Every email reply is fake. I reached out via Facebook, and Twitter (X) and the customer support tried to relegate the conversation back to meaningless emails. After looking at the comments on Facebook, and the reviews here; it seems clear that Stripe’s strategy is to make up a fake reason to hold your money and refuse to actually engage in way that allows the client to receive their funds.This is criminal. The most evil business I have ever had the displeasure of working with.

Review №23

2024-03-07 21:00:11

I am a small business owner whose booking software is now aligning with Stripe. The onboarding process was a disaster that took more than a month to sort out, but the biggest concern for me is that Stripe has been with holding my money because they have decided that my bank account is not actually my bank account, even though they had deposited about one month of earnings into this same bank account previously.There is no customer support, there is no way for me to upload any other proof that my bank account is my bank account and this company is illegally with holding my money!!!! This is FRAUDULENT ACTIVITY!!!! Users beware.

Review №24

2024-03-21 22:21:47

We started our business with Stripe 9 years ago. After a few years, we switched to a competitor for in person payment. However, our third party booking system still used Stripe. Unbeknownst to us Stripe has been collecting money from our customers for three years and not made a single payment to us. They are holding close to $20,000.00 and will not release it to us until they verify us with ID. We have done that, and then they told us to change password. We did that. To get back to login, it tells us that we have exceeded our login attempts and to contact customer support. We contact customer support through the email, (the only way they will allow you to as there is NO support phone number) and the email says they are there to help, just login. We login and get the same message that too many attempts have been made, Contact Customer Service and the loop continues. This company, STRIPE has defrauded us and is collecting interest on money that they have collected from our customers that we have already provided service to, thus we have been working for no pay. SHAME ON YOU STRIPE. IF YOU CANNOT CONTACT US OR RATHER CHOOSE NOT TO, WE WILL CONTINUE TO COLLECT INFORMATION FROM OTHER BUSINESS OWNERS THAT YOU HAVE PERFORMED THIS ON AND FILE A CLASS ACTION LAWSUIT.REPLY TO THE OWNERS RESPONSEYES, I HAVE IN FACT WENT TO EXACTLY WHERE YOU ARE TRYING TO SEND ME. IT THEN ASKS ME TO LOGIN, AND WE DO IT AGAIN TO BE TOLD THAT TOO MANY ATTEMPTS HAVE BEEN MADE. I WILL BE IN SAN FRANCISCO IN PERSON TO DEAL WITH THIS SITUATION. MY QUESTION IS THIS, YOU HAVE MY EMAIL, WHY ARENT YOU LOOKING IN TO MY ACCOUNT TO SEE HOW BIG THE PROBLEM IS?

Review №25

2024-04-08 09:01:43

I would just like to share my experince I had recently with strip because was so good and the peple were so helpful. First of all to set up a phone meeting the were very prompt and rang when they said they would and when it came to solve the issue that I had they communicated really well and I was totally reassured that the issue was solved. So thank you Stripe.

Review №26

2023-12-22 01:08:02

My experience with Stripe has been appallingly disappointing. Ive gone round and round in circles with no resolution to my issue. I was online with someone in support for 41 minutes who was unable to provide answers or solution to what I asked them about.I do not recommend this payment portal if you want to have ease and serenity in your business transactions with clients.** UPDATE** An email came to me with an inquiry as to my issue. I responded and received no reply . . .

Review №27

2024-01-13 01:32:48

Illegally refunding $1800 to my customers and without reason. By the looks of the reviews, it seems like it’s mostly people of color targeted. I wonder why that is?? I need my account unfrozen and my money back!

Review №28

2023-11-21 11:05:06

I have nothing good to say about yours services. Your company is holding my money which I need to pay my bills. Sending the same robotic messages to my email when I explained several times I dont have inventory, suppliers, or sales. I have No online presence I still working on my infrastructure to speak of Im at ground zero getting my funding in order. The fact I cant talk to any one on the phone is extremely alarming. I Just want my funds so I cancel my services with your company. Its been 5days of this back and forth just release my funds.This the message I keep gettingHi Ihsan,Thank you for providing additional information about your business. Before we reassess your account for Heroes Closet, there is still some additional detail that we need to collect. Can you please provide us with the following:Further details on the products and services you will be processing for through your Stripe account. I gave you my business model that explained this very thing you are asking for.An updated website and a link to where we can see the products and services that you will be processing for through your Stripe account.I Dont have this to give so what is the next steps? Reasons why I cant give this information 1,2, and 3 no inventory, suppliers, or sales.Once we hear back from you, we will review your information within 48 hours. Please let us know if you have any questions—we’re here to help. This is unacceptable.—The Stripe teamIts been a week now. I HAVE NO INVENTORY, SALES, OR SUPPLIERS!!!! Release my funds!!!!

Review №29

2023-10-30 13:40:04

Why does a simple task such as resetting a password take such a ridiculously long time? Just send the link. 24/7 customer service is impossible to reach. No phone number to call. I just reset my password last week and Im sure I havent changed it. If there is an issue of theft or suspicious activity I should be able to take immediate action and Im on the back burner until Stripe considers me for a cue. Im not sure this is for me. I cant control a simple password reset without contacting an agent. So far Ive spent two hours attempting to contact them and nothing. Changed need to be made to allow their clients to secure their assets.

Review №30

2024-01-13 08:23:12

SCAM. They have a fake auto review system that’ll reply “Please email heretohelp” they don’t actually care. Once you hit a high number of money in your account, they will keep it all. it’s a huge scam and they’ll ruin lives with it. I submitted a complaint with the attorney general and my attorney today.

Review №31

2024-06-03 18:17:02

Youve suspended my account with a balance of 37,000 USD, and youre holding since 220 days, and you always answer with the same generic email. You are such scammers

Review №32

2023-12-20 02:06:41

They scammed our business out of $4000+Based on what I see here and across the web (consistent 1 star rating for scamming businesses, withholding / refunding payments on shipped orders and then claiming they can do it according to their terms if service). I think we all need to file lawsuits against this fraudulent organization and ask Shopify, Bigcartel and other platforms to cease all relationships with this company. We will be filing a lawsuit.

Review №33

2024-02-01 16:19:00

I am having difficulty with Link by Stripe on multiple websites and their customer support has not been helpful at all. I have been going around in circles with no resolution to my issue.Very disappointed, do not recommend Stripe or Link by Stripe.

Review №34

2024-02-12 13:38:45

I had to ask for support on a query that I had via chat and got first-rate service. I cant say enough good things about the support I received, well done Stripe (and Ken).

Review №35

2023-10-27 19:33:06

Our company account was hacked and we cant log in because the hacker blocked us. We cant get in touch with anyone via phone number and we cant use the chat feature because we cant log in. We sent emails but no response. Meanwhile this hacker is stealing over a 100k of not just our money but our CUSTOMERS money! its horrible, please help. UPDATE: (In response to the reply below, we did try all of those things. The only person we were able to get in-touch with was a sales rep when I was pretending to be interested in starting a new account. She was able to submit an escalation ticket. I just kept doing that over and over, told them the FBI was involved, then we finally got a call. As a credit/debit card processing company, it is critical for you to have a theft/fraud emergency contact that will be very quick to stop the threat. The longer they have access to that information the more damage can be done.)

Review №36

2024-01-25 17:28:37

While I know Stripe serves bigger businesses than mine- they give great customer service. I loved the chat feature and it worked great to answer my question

Review №37

2024-05-29 15:25:34

It’s been 2 months that I am struggling with the verification process. I have uploaded the documents several times but it’s a nightmare of process that cut my funds for weeks.Really not good follow up and non professional

Review №38

2023-09-04 19:25:38

Me and my wife quit our jobs and started this business. Stripes 100K free transactional charges is a scam. When they saw my business growing up, all of a sudden they suspended my account and hold $97K of my customers money. In 3 months, i never incured a dispute/chargeback and had a lengthy list of happy customers. Now, with all the money they are holding, we have nothing left. We put everything on stake for our business. My customers are after my life. We have lost everything now. I have to sell my house to pay back my employees and few returned customers. They have stolen my customers hard earned money. PLEASE PLEASE do not use stripe. They destroyed me and my family. I gave them all the evidences/documents and everything. Yet they suspended. Their so called tech employees have no emotions/empathy for their users. They keep sending the same template with different alias name. During sign up i explained them briefly about my business and everything and yet they close my account. Whats the point. The make billions of dollars by holding customers money and financing some other tech business. We need to stop using stripe. Shame on you Stripe

Review №39

2023-12-29 15:35:20

Very fast at replying to my email, i got set up.with an account within 24hours..but actually took less than 10hours...id recommend strike to anyone..10/10

Review №40

2024-01-18 16:57:19

Do yourself a favor and stay away from this garbage company and anything they touch.. read the reviews and believe ve them, if your a small business, stripe could put you out of business without notice and hold thousand of dolllars of your funds..

Review №41

2023-08-06 06:09:38

I used to have multiple payment gateways at checkout on my website but have now settled with only Stripe.The support at Stripe is always excellent. The customer service team at Stripe is prompt in answering queries, they are knowledgeable, and they follow up until the problem is completely resolved. Stripe...excellent!

Review №42

2023-06-18 18:45:08

This company just debited $50 from my account and I have no idea why. I cant get any info and it looks like Im not getting the money back. Ill contact the FTC as these companies arent intimidated by the BBB.EDIT: Stripe just debited $550 from my account. Ive never done business with them. Apparently theyre getting bolder about getting away with it cuz their Better Business Bureau page contains NUMEROUS complaints. Most never resolved. (((Theyre))) in their final lap of pillaging Gentiles so its what youd expect.

Review №43

2023-09-04 22:54:13

If I could give Sarah from Support a rating it would be 5 stars. But due to the fact that 6 other reps couldn’t solve a problem that she was able to solve in less than 5 minutes, I can’t give a rating low enough for the loss of 3 employees and an all of my payroll being held up because of a simple editing error. No excuse why the 6 other agents over a 5 day period couldn’t tell me to simply go to the bank account and update the name and remove the debit card and replace it with one from the same account. The incompetence that those other agents showed resulted in three awesome employees quitting because they were frustrated they couldn’t get paid on Labor Day weekend I can’t blame them and luckily I’m giving them a 25% bonus to get them back which is costing me nearly $4000. That’s what I do for my employees. Stripes should do that for their customers because that’s what you cost them with poor incompetent people trying to solve complicated problems on a sophisticated system. I love the platform and I will continue to use it but I don’t want people helping No less than I do. If I had the insight of the backend, I would’ve solved my own problem quicker than they could’ve guessed it. I’m going to post my response to this wonderful agent who ultimately solved the problem and saved the day!

Review №44

2022-12-22 22:08:57

The absolute worst business to ever make its presence felt on the face of this Earth. How theyre still in business? I do not know but I will make use of every channel I can to make sure I get my customers money back.Stripe, without warning closed our processing account on November 27. Their response at that point was they have issued refunds to all my customers and they will receive funds back within 5 business days.Fast forward to today, December 22, they have not returned funds back to any customers. Those funds are withheld by Stripe and not even released to us so they are the ones who do need to refund. Now, they are choosing to ignore my emails and communication on social media completely. How do I know this? I emailed them from another email address and got a response back within an hour. They are purposely choosing to not respond.I dont want to read any absurd comment from you guys stating to email another email address for a response. Ive done enough emailing. I want answers. You need to have someone reach out to me by PHONE immediately. I am in touch with other merchants whom this has happened to, whos funds this company has also withheld for MONTHS and they are now ignoring. Maybe a class action lawsuit will serve them better for their negligence.

Review №45

2023-08-21 09:47:24

I had an account with this company for 2yr my company started picking up business and they frozen my fundsAsking for bank Info and once I sent it to them they saying its not good enough saying its no goodLike I had no problem in two yrs now its a problem. This has stop our progress all together and now with out my funds ds I had to shut down until I get some cash calls to try to keep what I been building upThis is a very dumb company and why handle people money and have no contact number to meet your customers needs and concerns

Review №46

2023-08-23 01:37:19

BIGGEST SCAMMERS, We started using this company and I started accepting payments from our customers from 8th July 2023 and after that on 11th July they emailed us for identity verification again( First time while making stripe account) which I done successfully and in meantime they held our payouts till 21st July and suddenly after that on 26th July they refund the amount of $5020 to customers illegally in their card, This illegal action got frustrated me and I reach their mainline email and shared all the necessary contracts and documents with the customers to provide them the services also the ones whom we already provided the services. After hundreds of emails to them and gave them all the evidences and proof they made an adjustment of refunded amount that was their mistake on 31st July in our stripes account which we didnt received btw till yet. On 31st(Same day of adjustment) July they send us one email that they need to do website email verification( We need to visible our email that is registered with Stripe that we did in just 10 minutes and send them back and they showed us a status that it will take 1-2 business days only to response of verification but continuously from 31st July to 21st August we emailed them dozen of times but they respond only one thing every day that we are reviewing it and get back in 1-2 days and now on 22nd August they made an excuse that the payments that we got from clients they are not from the original customers cards so thats why they are refunding all the adjustments that will simply goes to Stripe and they will scam our $5020 also will refund $2344.17 to our customers by knowing we have contracts and all the necessary documents in hand of these customers. They are doing fraud and scam by just eating our $7364 and playing games in order to save it which they did illegally previously. I will be filing a lawsuit for sure against them and they will be regretting this. This was my hard earned money by spending hundreds of hours dealing and communicating with customers. BEWARE FROM THEM, They are doing scam and fraud.

Review №47

2024-01-13 08:35:49

They blocked my account, refunding clients with no explanation. Terrible . Scam . Do not use them. Ever . Save yourself

Review №48

2023-02-18 22:10:15

Our interior design business had a terrible experience with Stripe shown in these public comments from other Reviewers. They withheld our money for months with NO reason. After MANY attempts to reach anyone who could clarify why (which we never did only a vague email eventually was sent to us) we were stuck and looking into short term loans to make client purchases. Stripe is still withholding our money and says they will not release for another 90 days. Stripe has a monopoly on credit card processing and I never would have thought this would happen to our little business but now we no longer accept credit card payments to try to stay far away from Stripes involvement with our business. User beware!

Review №49

2024-04-06 01:15:16

You guys stole my wife identity and the IRS is making my wife paid taxes for some amount of money she never received we are going to call our lawyer and take this another level we tried to get in touch with the owner and not answer

Review №50

2023-11-14 10:19:38

I ended up getting charged for extra machines, I got sent 4 and since my account is not originally from the US, I cant return them, I got ghosted by the support team after sending them back at my own expense.

Review №51

2022-10-06 22:58:14

First off - I used to be the biggest fan of stripe. They have by far the best payment platform when compared to competitors. HOWEVER…they are literally stealing users money.They have just informed me they sending refunds of all collected payments back to customers.This feels like theft in broad daylight. Our company invested in labor and tools to fulfill on our customer contracts and now a stripe is sending this money back to customers.I am extremely disappointed at how this is playing out. Stripe advertises their company as a way for business owners to collect payments from customers. Then when we do collect payment, they shut down accounts and send payment back, leaving business owners in debt. I feel like a class action lawsuit is the only way to stop this from happening to other business owners.

Review №52

2023-05-11 15:57:42

STRIPE is a SCAM. Im having issues with my account it was closed and my money is now being held without my permission, Their only way of communicating is via email and they send you the same response with no solution, this company is robbing people and keeping their money we need a class action law suit ASAP!@HeretohelpStripe no need to reply below you can’t fool us. A lawsuit will be filed. The worst company to do business with everyone be aware, we are gather all the information for this lawsuit also all media outlet will be notified.

Review №53

2022-09-24 18:34:47

Stripe has not deposited my payout funds for over three weeks and claims it is due to an arbitrary “risk review”. They are supposed to deposit funds next day like most card processors, but their site stated my funds would go to my bank on 9/15/22. After that didn’t happen, I contacted them daily - with no resolution after more than a week. I have had a dozen conversations with their phone reps who just give courteous run-around answers like “we are working on your case”, but it’s obviously nothing more than a stall tactic. After reading online posts and reviews from other users, I am lead to believe that Stripe, Inc. may be some sort of fintech Ponzi scheme. That’s a bold allegation, but everything in my experience with them smacks of this type of financial fraud. Even if they do eventually payout my funds weeks later, imagine how much money a financial company of that size can earn in additional profit by doing this to just a small percentage of their clients each year.The only reason I gave them two stars is because they do have some cool features like the customer service call back (almost immediate until they shut you off like in my case).

Review №54

2022-10-20 15:19:29

Dear Stripe customers,I would like to share my experience with Stripe, which just cost me 7k USD in losses,I just opened an account last week and started to receive payments through Stripe. In a period of 2 weeks Stripe processed around 82 payments.This week, Stripe flagged our account as high risk and notified us it will be closed. We provided examples of orders along with tracking numbers to proof the products were already delivered, after revision from Stripe they determined the account is still high risk and shall be closed. Yesterday I contacted the stripe support again to raise the concerns we already delivered products to customers and they replied it will be reviewed. This morning we started to receive multiple inquiries from confused customers regarding their payments were refunded.Yes.... Stripe just refunded 82 payments (Around 7k USD) even we have provided enough evidence we have shipped the products.We have contacted customer service and still waiting for a response, I am not sure what kind of company we are treting with, this is just insane to me. please be careful and I hope you do not stand in the same situation I am in right now.

Review №55

2022-03-25 14:54:32

Their support for the last 3 weeks have not been able to help me. They state that it is finally enabled but still won’t release the money that I have already earned and not disputed, where customers have made transactions and received their product. Why does it take 4-5 more days to do a payout? The person you speak with on the phone is not the person that reviews the account even though they can see the website is legit. I had to take down my firewall, give a user name and password from one of my email accounts and get my website developers on the phone to get things sorted and it took another extra day more (stated 24-48 hours and it took over 72 to confirm everything was resolved and enabled). I also don’t understand why transactions would continue so my costs continue to go up while they keep the money. I feel like I should have gone with another company.

Review №56

2022-05-05 03:48:17

We used Stripe for about 6 months without issue and then we were suddenly told that our business was a restricted business and they would be canceling our service. This seemed like an obvious error as we primarily sell items like puppy shampoo so we reached out for clarification but were continually informed that they could not tell us why our account was being cancelled but that we were somehow ineligible to use Stripe. Use them at your own risk because at some random point, they may email your business and inform you that they suddenly decided to delete your account without explanation.

Review №57

2022-07-08 18:18:43

They Steal your MONEY. My account was hacked. I was the one to notify Stripe that it was happening. ( I had a zapier add on alert that notified me) I was the one to bring to their attention that a card was added that I had not added on there. I was the one who said we need to change my password. . .THEN Stripe locked me out of the account. and started to allow banks that been hit by this hack/fraud that was truly all contained on the Stripe payment processing platform to take my hard earned money. I am now having to dispute each and every dispute and they are continuing to stonewall and not communicate. this IS NOT SMALL BUSINESS FRIENDLY. Steer very clear of them. Do your research. Draw your own conclusions. But this small business person is losing money from every direction because of how they are choosing to and not to work

Review №58

2022-02-03 15:52:14

The customer service is the WORST I have seen. Let me clarify a few things, there is NO customer support phone number and there is NO live chat available. They are lying when they say they have anything resembling a service dept. I would never recommend doing business with these guys as they will hold your money, block your refunds, and in general just ruin your business by holding your transaction hostage.And now when I create an account they approuve them and ban it after on transactions, why not appearing reason. This is theft and I want my money. Now. At least give me a number to call if you want to save a little face. If I dont hear a response by 02/04 Im filing complaints with BBB, and Consumer Affairs.

Review №59

2023-02-28 21:55:42

Stripe is simply a legal business that is able to steal peoples money. You can read here so many experiences from people, over and over again dealing with a business that from one day to the other blocks businesses accounts and simply keep funds. It is exactly what happened to my company.IF YOU ARE A LEGITIMATE BUSINESS TRYING TO GROW A REAL BUSINESS.... RUN AWAY FROM STRIPE. I think one day I will read in the mews the regulators or the governments have shut down STRIPE and has given back the money to all the legitimate businesses affected. DO NOT USE STRIPE IS A HUGE SCAM

Review №60

2022-07-24 07:59:18

Worst what you can find and use for your business!No any help on disputes and chargebacks - scammers/fraudlers can easy get your product for free. You will lose all chargebacks!!!I attached trackings, photos... etc... that my customers received items but what next??? Customer can easy open dispute and win it, You will lose your money, product and will pay additional fee for chargeback.Also they have 10% holds on all your transactions, and you will not receive this 10% reserve, bacause every 2 months they will delay date when you must receive it.Worst! Do not use this payment gateway!!

Review №61

2022-08-24 16:59:13

If you’re having problems with Stripe holding your funds & for closing your account for no reason you can file a complaint with the CFPB. Stripe closed my account for no reason & has not sent my client a refund. This has been going on for two months. Today, I’m told that I need to add funds to my account so my client can get their refund. In other words, Stripe wants me to give them their fees back while they pick up the interest float on the money. If anyone is considering a class action suit against stripe please let me know. Stripe is a modern day pirate and should be shut down.

Review №62

2022-06-27 20:41:17

Stripe is one and only options for everyone. Stripe has strong compliance but very user friendly process. I love the automation and I would say Stripe is unbelievable then all other organisations. Additionally the support system is very user friendly and support team is outstanding, they always try to help their clients beyond their limits. They help and suggest like family. Love the service..

Review №63

2020-09-07 19:05:30

I was having difficulty with two transactions that I have accepted through our online auction business. No matter what I did I couldn’t get the credit cards to be approved. I went online and I realize that new security measures have been implemented starting last year and they were implemented gradually. They are more stringent and it makes it more difficult for people who have had any fraud Or theft of their credit card history to get approved. I was able to speak with someone directly and she checked and helped me white list these people. She was so sweet and helpful. Thank you for having good support staff. And, she answered the phone at 11 PM!

Review №64

2022-09-28 05:45:11

We use Stripe for payment processing. Love the product. Love the support. Love the ease of use. The platform is extremely comprehensive and automates things that we used to do manually and dread. Now almost all our payment collection processes are fully automated.

Review №65

2023-01-16 22:16:45

If I knew Stripe was this good to use, I would have started with them years ago! Also, their support team is amazing, helpful, and very responsive (Ive never waited more than 3 minutes to get in touch with someone live)

Review №66

2019-02-05 04:40:41

UPDATE: They updated and released my funds shortly after this review. Unfortunately the company still wants to charge me a $30 fee even though I refunded the money to my customer. I still cannot ever recommend this service.The customer service is horrible. Let me clarify a few things, there is NO customer support phone number and there is NO live chat available. They are lying when they say they have anything resembling a service dept. I would never recommend doing business with these guys as they will hold your money, block your refunds, and in general just ruin your business by holding your transaction hostage. This is theft and I want my money. Now. At least give me a number to call if you want to save a little face. If I dont hear a response by 5PM 2/4 Im filing complaints with BBB, and Consumer Affairs.

Review №67

2022-01-28 18:37:48

I did not receive payment from attorney firm I billed using this service. Attorney paid on one day and I received a message that Stripe will pay me a week later after they took out there fee.After two weeks from day attorney paid the invoice, I sent message to Stripe--no response--I tried looking for phone number--NO where to be found--I requested call back--never happened.I tried to do online chat during business hours because it stated estimated 3 minute wait. After 48 minutes I left the chat option without ever hearing from Stripe. I will never use this service again.

Review №68

2019-03-28 20:57:45

So far, so good. Straightforward setup with help from Stripe Support. Not heavily used yet by our small nonprofit, but all our transactions to date have worked smoothly, with prompt deposits. Glad to have payment processing for merchandise sales on our site under closer control. No anomalies as some have reported here.

Review №69

2022-06-21 20:34:57

I emailed heretohelp@stripe and almost 36 hours after a phone call they still have not reached out with an update. I used the chat feature and email feature and all of them were as useless as the phone call. I wish they had actual customer service and could fix things while on the phone considering the nature of their business!!!

Review №70

2021-12-03 12:47:48

The worst services ever, I would not recommend them. I have money stuck with them which I should have received by November 23rd for payment that took place on November 16th and now it shows will transfer by Dec 6th. Each day that it passes by the date gets changed for transfer of the money. They say theyre verifying your account but please note theyre scammers. I have other services I used prior to them and had no issues with any immediate verification or payment transfer. They have so called account verification support department that only uses emails to contact, no phone support for account verification department. Please take your business to other platforms such as intuit or square instead, Stripe is not worth the trouble and their fees are rediculous for the services.

Review №71

2017-04-30 18:14:01

All the reviews are on point. The suspended my account for no reason, never had any issues. Stating that it is high risk. Plus, holding several thousand dollars in reserve for 90 days. I understand they have to hold some amount but they are holding the entire amount. I have nowhere to go now. To top it of gave me 5 days to switch to other payment gateway. It takes more than 5 days to get a different payment system. Never seen a horrible company like this in my life. They will completely ruin you, Stay away!!!!

Review №72

2020-08-21 15:17:40

God aweful customer support. Over 1 week spent trying to receive funds from a collective period of 3 days, stemming from a fraudulent charge-back that we (the vendor) were not given the option to dispute.Over 12 hours spent with their support team; frankly theyre all beyond incompetent and should be fired. Only 1 employee has been honest stating, Im sorry I dont have the ability to directly do anything to assist you. The employee continued to add, from my end Stripe doesnt even make sense. The problems are impossible for us to solve.As a vendor I expect to speak to someone who has the ability to give me a direct answer. I expect someone that can (if applicable) directly do something to resolve the issue. I do not expect to speak to someone who struggles with English, cannot answer a yes or no question, or refuses to answer to me asking for the direct contact information to resolve the issue immediately.As a vendor your support system should just be done away with. Its worthless and does not support the vendor in any way. While the service is flawless 99% of the time it is abhorrent to refuse to payout to a vendor with 1 dispute in over 1,000 transactions.We will likely be switching processing companies.

Review №73

2022-04-09 00:06:22

Randomly locked me out of my account even though I’ve used the same password for months and use faceID to enter the password. So, let’s begin with their system for user identification sucks. When trying to get back into the account they requested my ID with todays date on a piece of paper and bank account statement. After I gave them the documents they asked for an “actual” bank account statement and not an online statement. It’s the year 2022 Stripe. Wake up. Most people do paperless and do not have paper bank statements. It’s been two days of sending them continuous documents that somehow do not meet their ridiculous security requirements. I guess I’m going to have to give them a notarized letter with a blood sample next. Beyond ridiculous. They are simply trying to hold my funds and not give what is rightfully mine.

Review №74

2022-01-20 11:53:43

I received notice from the IRS that Stripe Inc reported income for me in 2019. I reached out to explain I never worked for them. I got the address the original notice was sent to from the IRS and the address they sent the 1099-k to is a home I sold in 2013, shortly after I moved to another state. The person emailing me back doesnt seem to understand. Is there a phone number I can call?

Review №75

2020-04-23 12:55:34

Awesome service. I sent a text and got a call back. explained situation and was told the other dept. handles that issue. I was thinking, of course they do. To my surprise, I received an email saying issue was resolved. i explained payment went to wrong place in that same email and BOOM it was corrected immediately!!!!! Everyone was clear and concise and I was paid my money all within like 24 hours probably less. Amazing!Thank you all for knowing your job. This allowed me to explain my issue once, not over & over. It was very nice.

Review №76

2018-08-23 01:27:18

HORRIBLE!!!! DO NOT USE STRIPE!!!! After noticing I was not receiving payments into my bank account for any of the purchases for the this month (August), I went a little deeper and found that I have not received any payments since November 2017. I made contact with Stripe and was told someone would make contact with me within 24 hours. Over 72 hours have past, still no contact. Stripe, YOU DO NOT CARE ABOUT YOUR CUSTOMERS!!! The only reason you received 1 star is because that was the only way to post.That response, tells me that the person that spoke with me was not listening. I told them that email address was not my email address. That email was provided to them by a third party. I provided the corrected email address 2 days ago and still no one has contacted me. I even provided a phone number, still no one has contacted me to resolve my issue. How hard is it to send the email to the correct email address?

Review №77

2018-08-16 00:47:23

Terrible experience. The service that this company provide is very expensive, worthless, and problematic. If something goes wrong you wont find a solution; the customer service is terrible. Nobody can help and Stripe must be the winner at all cost no matter if the service that they provided is done incorrectly. If you happened to be unsatisfied there is nothing and nobody to assist you. The customer service representatives emails do not provide their last name or any information about their role within the company or phone number. All the customer service used the same email address just different people answers at all time. Cant get in touch with them; they have to get in touch with you. Their generic emails do not answer your questions... good luck to you! Further, they will hold the payment received for about 10 days and the exact charge for the transaction is calculated by them using percentage and cents. Customers will only know about the exact charge based on a percentage and until the other person pays you... the higher the amount the higher the fee.

Review №78

2019-03-03 17:18:30

Normally I would take up a dispute with a business directly rather than publicly blasting them on Google, but my issue has been unresolved for four months now. I have had no customer support from this company. While Stripe is a pioneer in fighting fraud and certainly that is a laudable goal, no algorithm is perfect. Like others that have left a review here, I am a false positive. When a merchant selects Stripe to process their credit cards, I am unable to use any credit card on that site. They dont even attempt to process the cards. I am unable to use even a standard debit card. Stripe has blacklisted me directly. When I have contacted them for assistance, I get no response. They have no consumer-facing support. I have no idea why I have been blacklisted, or what I could do to resolve the issue. What I do know is I am a pretty average consumer with excellent credit and the only declines I ever see are those generated by the Stripe platform specifically. If you are considering using this company, realize that for every fraudulent charge that Stripe identifies, there are 13 false positives, and Stripe offers no avenue for dispute resolution to consumers. It may be the case that you will lose more to incorrectly declined transactions than you would to fraudulent activity prevented by this service. If you select this company as a vendor, I suggest you offer at least one payment alternative such as PayPal so that you dont lose out on all of the transactions that Stripe incorrectly blocks.

Review №79

2020-09-04 02:14:32

None of my funds have been available to me from paying customers. As a new small business, the money I earn and process through Stripe should be available to me w/in a few days max. Nope. After numerous phone calls, emails that have included my web provider I am still being told that my website can’t be validated. I’ve provided my web address which is HIPAA compliant and because your tech support is in Singapore, they aren’t able to access my site. Why is this my problem and why can’t someone from Stripe US look at my website to validate it for them? If you really wanted to know if I am legitimate, shouldn’t you be asking for legitimate documents such as a business license? Anyone can create a website. Square asks for no such information and does not delay payment for this ridiculous ask and what seems to be a simple solution. It is absurd that after this much back and forth that I still have no money and no resolution. I have already moved to another platform and will cut my losses with Stripe.

Review №80

2018-02-27 21:42:04

Stripe is a SCAM. They scammed us through their Stripe Atlas program. They accepted our application and charged us $500 processing fees, and then in 3-4 months we got an email from them saying that our business is considered to be a high risk business and they cancelled our account. This is when we didnt had a single charge back complain from any customer ever. They denies refunding us $500 fees they charged.We lost more than $1500 because of them in this whole process. They dont have a phone support and takes atleast 24 hours to respond to emails. Sometimes they just dont respond.This is the first place where we are sharing our experience, but its not going to be the last. Everyone from my team will dedicate 4 hours every week to share our experience on every possible channel and platform. We are not going to stop till your unethical company refunds us our hard earned money.Edit: I m editing my review to answer your comment. Stripe Atlas charged me $500 as the setup cost. I barely used this account for 3 transactions and you cancelled the Stripe and SVB bank account. So why did I pay you guys $500? You didnt provide me any service, so I should get a refund.Denying my refund, when you guys already denied providing us your services, is a SCAM. You are running a scam here.Attaching the screenshot where your team member said that web development services fall under list of high risk businesses in response to my email.I m not going to stop, till you return us our hard earned money. We will never stop till we expose you on every forum, social media site, video and blog posts about Stripe.

Review №81

2024-06-27 18:46:05

Echoing all the one star reviews on here, same experience

Review №82

2022-04-11 20:47:22

There is no way to get ahold of customer service!! And they keep sending me a 1099 and I have never received 2000 from anyone at this company or anyone online. If they are referring to a Facebook gofundme for my dads cremation, I never received that amount they took out a bunch of fees.

Review №83

2020-07-23 06:25:30

This company has superior customer service putting UK companies into shame! Their agents are helpful, articulate, prompt (no waiting 15 minutes for every response on the chat lines like most companies seem to have their frustrated customers do) - I recommend them without reservation

Review №84

2021-04-18 12:43:26

Stripe and their employees are the Best of the Best!!!! A professional company that responds to your queries with positive resolutions, in minutes. All our business financial needs are being professionally handled on Stripe. Even though they are all great, we were more than fortunate to have the support agent Paula assist us. She was AMAZING!!!!I personally gave Five-Stars as that is the top however their services are worth a lot more than Five-Stars.Thank You Stripe!LB.

Review №85

2018-11-18 20:33:33

Buyer beware!!this company is terriblei have been waiting for them to release my funds for over 2 monthsthere is no one to speak with!!when i make email inquiries as to why my funds are not being released i get an automated generic response, time after time!do not use them!!!!!i have confirmed all requests and replied immediately to all of their emails.I am a business owner and this is extremely unprofessional and unacceptable.There is zero fraudulent activity! my account has been frozen and the payout date continuously changes for over 2 months.shame on you!I HAVE BEEN RESPONDING TO ALL OF YOUR EMAILS!!!THERE NEEDS TO BE A CLASS ACTION LAWSUIT AGAINST YOUR COMPANY!!!

Review №86

2022-06-18 09:07:35

The online chat connected within a few seconds. The person on line was very knowledgeable and helped me sort out all the issues that I had. It was all there but I was not aware as a new user. I was glad that I connected with the online chat. Very happy!!

Review №87

2023-12-30 21:19:31

I was helped every step of the way to set up my Stripe account!!! I highly recommend Stripe!!!

Review №88

2020-02-16 09:20:50

The discussion has been ongoing for more than 10 days with Stripe with no tangible responses from Stripe. I am receiving same responses as if a robot is responding to me with different names and thats the thing thats worrying me the most ! If the replies were legit and answering my concerns and questions I would have given more time before escalating.My Stripe account has been suddenly blocked for presenting a higher level of risk than Stripe can currently support with no room for discussion to prove that my work is legit.I can provide client’s bank statements, authorization, and even stamped and official notary that no party is involved in any fraudulent activity.I was clear in my questions to Stripe and I never got an answer to my questions:1.What will happen now with the remaining $3,615.98 in my Stripe account? I can no longer refund and no longer deposit in my bank2.What about the money transferred previously to my bank account?3.Which transactions will be refunded and which transactions will not. Every time u sends me a different list for payment to be refunded.4.What is the timeframe as off today? When do I expect to see an activtiy in my account? At least if they want to close my account I need to know when they will withdraw/deposit/refund or do any activity. IT IS MY RIGHT TO KNOW!I trusted Stripe and contributed to their profits by paying all the fees collected on all transactions and because of that I deserve answers to my questions.

Review №89

2019-12-10 23:00:20

Extremely disappointed with my experience. Received one email from stripe a month ago telling me they would not give me any payouts until we added a privacy policy and fullfillment policy to our payment page. The email was overlooked. However, we didnt get a phone call letting us know or any emails warning us that our account would be suspended soon if we didnt take action. They have $40,000 of our money and have made it extremely difficult to get this released. We are small business owners. Im unable to pay my bills because Stripe is holding onto our money. Response time is a minimum of one day and you cannot talk to a manager. Responses are also extremely vague and can only be made from their payout dept via email (they wont provide a phone number for this department), leaving me on a goose chase for days trying to figure out exactly what needs to be added to restore our payouts and collect our $40,000.

Review №90

2020-07-19 17:14:01

I used to use PayPal and the problem we had was long delays in resolving issues or getting answers to our questions. We switched to Stripe and their tech support and help desk are awesome, when we submit a question or raise an issue we hear back within hours and their staff actually care and put in a lot of effort to resolve the issue. The most attractive feature about Stripe is their people and mindset to help their clients.

Review №91

2020-07-10 12:39:30

Absolutely Horrible STAY AWAY.I opened an account in March right before I went on vacation in Thailand.Ran a card for $25,000 Dollars, and that one went thru, then ran a card for $3,100 that one also went thru. I then got stranded in Thailand for 100+ days, due to covid and airlines not honoring my flights.Little did I know, they decided not to pay out on the $3,100, I had missed an email, and I had no idea. You would think that a company might call a customer that did nearly $30,000 dollars in their first two transactions.They have had my $3,100 dollars closing in on a hundred days, There is no manager to talk to, there is no phone number to call, and all I get is an email stating that they will get back to me. Its going on a month since I reached out to them with no resolution in site.I have two very happy customers, one of which has no Idea he is using my product and I have not been paid for it.I just started my business, and it is looking as my business will fail because of Stripe.com.I wish I had read reviews before I signed up with them. After reading all of the negative reviews about their lack of caring, and incompetant customer service, Im supprised a class action suit has not been lodged.I look forward to the generic [email protected] response.Steven MacInnisNorth Shore Scientific LLCP.S. All of the other addresses they have listed seem to not be real, they just pick vacant buildings and say they have offices there.

Review №92

2018-10-17 17:04:00

I would give negative stars if I could! I ordered a wine opener from this company two months ago and have not received, even though they charged my credit card immediately. every time I contact them, which has been numerous, I get a canned email back stating they are busy and will get to me soon. Never have I dealt with such a horrible company. I am turning them in to my credit card company today as a fraud and also turning them in to the Attorney General for computer fraud, since they transacted on the computer. I hope they get closed down and their employees get tossed in jail.

Review №93

2022-07-28 01:47:35

As a customer of Stripe, this is the worst company I have ever done business with aside from WIX. Both of their customer service is non existing. What kind of legit business has no phone number? WIX also has none. Stripe is also holding my payments . I strongly discourage anyone from doing business with either of these two companies. By the way it forced me to give 1 star...

Review №94

2018-09-09 14:51:33

It seems like all you are doing is getting business owners to trust you by processing few payments with no issues whatsoever, then you arbitrarily decide to stop sending payouts just so you can hold on to the funds and gain interest on the money. You invent issues that does not exist, asking your users to verify everything thats already been verified MULTIPLE times, and SHOWS as verified on your system - just so you can hold hostage money that is not yours to keep and is due to us. You have incompetent people answering your support requests on chat and on phone, and all they do is tell your customers that someone will get back to them - but no one ever does. Sure, why would you bother helping your customers when its someone elses money thats on hold? If your customer support reps dont have visibility into the accounts - why are they answering the phone??? I bet youve already taken your cut! Shame on you and your shady business practices. I will make sure everyone who uses your system is being made aware of this and will be filing a complaint with the Federal Trade Commission.*** Its now 3 days later - you did absolutely NOTHING but push the payout date even further - again, no explanation whatsoever! No wonder the web is filled with bad reviews from your disgruntled customers.

Review №95

2020-06-11 22:26:07

Terrible....I have no tangible responses from Stripe. I am receiving same responses as if a robot is responding to me with different names and thats the thing thats worrying me the most.My Stripe account has been blocked for presenting a higher level of risk than Stripe can currently support with no room for discussion to prove that my work is legit. I have send bank statements, passport and more official documents that no party is involved in any fraudulent activity.I was clear they dont have enough support and let everything in hand of a robotic responses. I have been force to set up PayPal solution and need to wait 21 days to see my money THESE TOTALLY SUCKS AND NO ONE SEEMS TO CARE.One less customer to care about.

Review №96

2024-03-27 15:46:34

Always responsive and helpful. Great customer support

Review №97

2022-06-30 17:44:10

Super efficient staff, agent Lynch resolved my problem so quick and on point. I could not be more grateful. This is the best company we ever used, better than PayPal in my opinion

Review №98

2023-01-31 19:35:14

Use to great. DO NOT CONDUCT ANY BUSINESS WITH THEM. File complain with California Attorney Generals Office. They will take action. Stripe is going public. They shouldnt be allowed to swindle people like FTX

Review №99

2020-10-12 15:40:04

I need help from someone in the US that works for stripe. Here we are on Oct 12th, my account has been on hold since the 1st of Oct. I was put on a pause to supposedly verify my website and email. Then, on Oct 9th all of a sudden they need me to email an invoice for one of my customers. Its a never ending string of verification while they hold my money and are not letting me process cards. Seems like a scam to me. Thanks.

Review №100

2020-07-01 14:01:57

A won chargeback dispute can be reversed by stripe. This is a long post as there are details that needs to be highlighted about Stripe.I had a chargeback dispute from a hotel guest who did not want to adhere to our cancellation policy. Funds were deducted anyway even when the guest clearly agreed to our cancellation policy. I submitted relevant documents and waited for the verdict. A few weeks later, i received an email stating that i won the dispute and the funds deducted from my accounted was returned.Yeah!But not for too long... 2 weeks later, stripe emailed to say Sorry we made a mistake, the dispute was supposed to be a lost dispute. And they took the money out from my account just like that.How can we trust a payment system that just decides to take money from your account as it wishes. A won dispute can actually be reversed just like that?Please beware of how stripe handles chargeback disputes.Updated 30 June.So another 2 weeks past and i received an email from Strip that says, sorry we made a mistake, we cannot do anything about your loss in this matter as it is in accordance with our service agreement. So basically they dont take responsibility for their mistake that result in sellers loss.I cannot trust a company like Stripe, so i told them that im closing my account now and to return my balance funds to me. And they told me that sorry, we need to let a special team that handles closing of accounts and it will take some time to get your funds back.This is like closing your bank account and your bank manager telling you that they need to discuss about when you can get your savings back.Please beware of a payment/transaction company like Stripe. There is no reason for a big company like them to behave this way, even during Covid 19.

Review №101

2020-07-24 00:09:18

If I could give this company a negative I would. There is no contact number or email to call or leave an email. I received a fraudulent charge in my bank account from Stripe which I didnt authorize and they dont have contact number for this. If you run any type of banking/credit card/payment company you should have a fraudulent department to handle these types of calls. To me this is a sure sign of this business not being on the up and up.

Review №102

2022-02-05 13:44:45

I am convinced that Stripe has and is the best processor of debit/credit cards way beyond PayPal!!! You can get the support people, a LIVE PERSON, on the phone and ask questions and they will do their level best to help solve any issue that you may have, hands down way better than PayPal!!!

Review №103

2019-05-17 02:00:18

Stripe unexpectedly froze our account. Mind you, Stripe reviewed our website, transaction averages, policies, and services before approving us. Then suddenly, they state that were high risk. We completed verification only for them to tell us that they THINK our most recent transactions were invalid and unauthorized by the cardholders. Stripe initiated refunds. Basically, Stripe allowed customers to get free service from us. We were flabbergasted that they said they THOUGHT the charges werent authorized, but didnt verify anything. We asked them to contact the cardholders through their banks. Stripe did not respond. Stripe cut off our chat support and of course, they have no telephone number (which is highly suspicious of a company handling millions of business dollars). Stripe then refunded customers from 90+ days ago but are holding the most recent transactions hostage (opposite of what theyd told us was the problem). We didnt know this happened until a client contacted us, asking us why we gave them their money back. They were afraid that theyd lost their account WITH US! We explained the situation to our customer, who was equally appalled so they wrote us a letter of verification. We forwarded that to Stripe and also told them that we maintained card authorization forms for all transactions, if they needed them. Stripe did not respond. There were never any chargebacks. None. Its been over a month of silence and Stripe is holding over $14k of our revenue hostage. It doesnt even seem real that a merchant processor would be allowed to exist and transact such sensitive business without a customer telephone number. Were prepared to retain an attorney if Stripe doesnt atleast give us the courtesy of replying. This is disheartening, especially given that we started our business to help better our country.

Review №104

2021-02-26 14:20:15

Stay away from this company, especially startups. They are very unprofessional. They will evaluate your application, approve everything, when you start to make money they will freeze your account even if you have zero refunds. Dont lose your time and money.

Review №105

2019-03-06 06:09:08

Worst company on the planet. I never thought I could say a company is worse than Comcast but Stripe takes the cake.Someone opened a Stripe account in my name and actually withdrew $11,000 out of my business account. Stripe allowed someone to open an account without verifying that that it was fraud. I am a general contractor and my name is plastered all over the internet. One phone call would have solved this problem. Now I am out $11k and I hope to recover it.WORST OF ALL------I cant get stripe to call me and there is no phone number. When I sent an email it took 2 days for them to reply and their response was It must be you, could it be someone in your office. After another 2 days and several angry emails they still refused to call me or provide a phone number.Even worse than that.....THEY REFUSED TO LET ME KNOW IF THE ACCOUNT WAS CLOSED. Can you imagine an account in my name and they refuse to give me any information about. For all I knew they were continuing to accept charges and were planning on taking more money from my account.It has been about a week now and they still refuse to give me any other info other than they finally closed the account.Beware of this company. Talk about bad customer service----this is no customer service and truly a company that has no moral compass.I see that Stripe responded that they have resolved this by email. NO STRIPE....you did not resolve it. Doing nothing is not resolving the issue.

Review №106

2023-01-24 18:33:12

Unacceptable behavior, imagine being held hostage, but as a hostage you are responsible for your employees and the welfare of their families. Will not use and will never consider stripe as a legitimate component of our company.

Review №107

2022-06-21 18:16:15

I used my account successfully for a Fundly to support my softball team. Trying to use it again and suddenly my account is not working! I’ve been waiting for a call back to no avail and no response to my emails.

Review №108

2020-01-13 23:50:50

Stripe processed a payment for a fraudulent merchant and provided my bank with information about the merchant that clearly shows the merchant is not real. I can’t get my money back now because apparently Stripe allows fraudulent merchants to purchase their services so they can scam innocent people. Not surprised they don’t have a phone number to call. Wouldn’t be surprised if this is the main purpose of their company.

Review №109

2023-12-08 21:56:33

I’ve been with them for years. We have never had an issue. Professional always.

Review №110

2023-03-17 14:24:03

I think stripe is fraud, They pulse my account since February 13th up till now they help almost 24k of my money, they dont have a customer services number, How can a monetary Organization dont have somebody to speak with, they take decisions of their own and hold your money for 120days

Review №111

2021-09-11 22:31:42

Honestly a 1 star review is too much for a company that pays their employees to post good reviews. All the 5 star reviews on here are from employess to trick new customers. This company will hold your money if you have 0.2% for disputes/refunds or a 5.3%. They just make up their rules as they go. Go into Youtube and look up Stripe Frozen Accounts.

Review №112

2021-10-08 03:08:50

Good and timely chat support. The platform has a lot of useful features, some are behind a pay wall but you could still get most of the things done without paying extra. Happy customer!

Review №113

2022-01-27 22:34:37

The worst customer service Ive ever experienced, I sent countless emails and most of them didnt respond and the only two answered didnt solve my problem with the platform. My moneys been stuck there for four weeks. Weekly payments have not been made and problem solving is impossible due to the lack of customer service, which is only done via email. A shame! I feel robbed!

Review №114

2019-08-18 15:41:45

Id leave a zero if I could. My invoice was for $224.00 and they charged me $2,000 three separate times, they probably wouldve done it more if my bank hadnt stopped them. No customer service to call, had to send an email, still waiting to hear back, but probably wont due to high volume. How can such a reputable company make such a horrendous error and on top of that, no way to fix this error in a timely manner?

Review №115

2021-03-08 22:45:02

Terrible company and terrible customer service. All they do is steal the money of the working class to pay for their disgustingly eccentric office in san francisco. I had a customer mistakenly file a dispute with a transaction with his bank only to realize his mistake and immediately call his bank to approve the transaction which they did. Stripe then refused to release the funds until the customer and I jumped through hoop after hoop submitting all sorts of different paperwork and documentation AFTER his bank already released the funds BACK TO STRIPE. Then then refused to give me the money back and withdrew the funds straight out of my bank account. Their customer support is useless and just kept repeating the same script over and over unable to offer any reason why the existing documentation was insufficient. My business barely survives month to month and yet Ive paid over $10,000 in processing fees to this company so they can have bean bag chairs in their indoor movie theater while the working class breaks their backs only to have stripe taking money out of each sale. Then when you need their help you get the run around of go get this document-now go get that document and then you have to wait for 90 days for them to rule on the dispute, all the while the customer has paid their money so you have to ship the product but stipe wont give you the payment. This company should be ashamed of their business practices. Stealing money from the working class to put movie theaters in their offices....disgusting....

Review №116

2019-04-29 11:22:26

Stripe have suddenly decided to freeze my account. I have provided written consent fromm client for transaction, ID, you name it I have given it over. Suddenly from being able to call they have become faceless. So my emails go ignored and funds just sit there with the date getting pushed back. As a startup cashflow is king. Stripe is destroying me with no good reason for when, why or how. I just checked again and the date has been pushed back for payment. Sent maybe 20 polite emails yet get nothing but automated response. i will try headquarters today as i have the phone number now. If no luck i will release phone number to public to assist in anyone needing a result getting one

Review №117

2022-06-17 19:46:50

Im very pleased with Stripe! It is straightforward, and easy to use. I also verified myself with little effort, and now receive payouts to my bank almost instantly. Highly recommended!

Review №118

2019-08-23 12:20:36

AVOID: Seriously do not use. I am currently filing a complaint with the Federal Reserve against Stripe. You should as well if you have an issue with them.Did I forget to mention they hold YOUR money for extended periods.The comment below is for vanity as well, guys don’t believe the lies.This would be one of the learning moments for me as I forgot to read the Google reviews which tell the proper story.

Review №119

2020-03-27 12:06:15

Many deficiencies, but 2 major ones. I own a small business and transitioned from PayPal to Stripe, but moving back shortly...1. No phone number or replies from customer support. We had a customer scam us by purchasing on a credit card, then doing a chargeback after receiving the product. After 3 months, we werent even able to file a dispute.2. The transactions do not post properly to Xero or QuickBooks, and require manual posts.Overall, frustrating experience.

Review №120

2020-12-31 05:42:18

Its a payment center that services companies in paying their employees. In order to talk with them you have to send emails; however, they get back to you pretty quick, usually within 24 hours. Friendly people, and prompt. They are also very high scale on their Security.

Review №121

2018-10-03 18:50:43

There seems to be no way for a consumer to resolve an issue caused by Stripe. My credit cards are being refused by online merchants, but there is no underlying reason. Ive spent days trying to resolve this, and was finally able to determine that the problem is at Stripe. Somehow theyve blacklisted me. Its clearly an error, but there seems to be no way to fix it. American Express says they arent refusing the charges - the charges are never even getting to them. The online merchants dont know how to fix this. And there seems to be no way to even contact Stripe unless youre a business customer of theirs. Do I have to file a class action lawsuit to get their attention?

Review №122

2023-11-15 22:31:58

Stripe has impeccable customer support! Quick response and immediate help. I was blown away.

Review №123

2021-02-12 19:46:13

Really appreciated Edison from customer support his dedication & support.He put himself in my place and act.I didnt know that stripe has this outstanding customer support 10/10. That makes the customer not only satisfied but feel safe & loyal.

Review №124

2018-01-23 22:04:36

I was just notified from a company I was planning to order S9 Bitcoin Miners from that they are no loner able to take the order through their stripe and their funds have been seized for 45 day due to Stripe. I thought this was a free economy. I should be able to do what I want with my money and not have some third party tell me what I can and cant do. Banking institutions are scared of blockchain and the freedom it represents. Poor management and customer support from Stripe on this issue when I tried to contact them direct letting them know I indeed authorized this purchase.

Review №125

2018-02-05 23:46:34

POOR customer service!!!!No phone number, only email. Guess who controls what happens, how and when?If they can hold your money for a few days, they can make a handsome interest amount; imagine if they held it for weeks or even more than a month; imagine if every time you tried to get them to release it (after you had to discover they were holding it), they told you how you as the customer could fix it but the how was a different how each time; imagine if the how continued to require more and more action on your part, going from just changing something in your profile, to emailing them the same info, to reading their help articles online to getting letters signed by your CEO, COO and Board of directors; imagine if they just never released it constantly claiming one thing or another...sounds crazy?! Its not, it actually what happened. Clearly, the support staff are unmanaged and free to do theyd like and clearly the company has renegades working for it that shield these issues from ever getting to the leadership.Do yourself and your company a favor- DO NOT hire Stripe. There are SO MANY companies out there who compete and do better and who you can actually get a hold of; who WANT to provide good service and who actually manage their staff; who, if theres an issue, there is a clear path to correcting that issue and leadership levels to go to.Stripe may have some peoples money but they just lost 6 different organizations business- were barring any of our companies or affiliates from working with Stripe indefinitely.

Review №126

2018-01-18 23:53:08

I do not have a Stripe Account, but was scammed with an e-mail supposedly from Stripe indicating that more than $2,000 would be deposited in my bank account by end of day yesterday. Not expecting any money, I did not try to open the Stripe dashboard which is what the e-mail directed me to do. Beware that this business is being used by scammers.

Review №127

2018-12-27 00:03:22

Keep an eye out where? ....still nothing!Terrible customer service...Same issue as others....we are a small business and our account has been frozen for about a month now and we can not get anyone to help us!!! We had to set up a personal account as we are not able to access our account AT ALL, just to get someone on the phone...the person on the phone is not able to help us...says someone will be in touch but they simply HAVE NOT contacted us!! Very frustrating and they are sitting on approx. $10,000 in revenue that is ours and revenue our company needs access to. I am trying all avenues to contact Stripe, even LinkedIn...someone better help soon!

Review №128

2021-05-23 13:44:55

Just got off live chat with Stripe - the lady was most helpful. After years of using PayPal, and the frustration of zero customer support, Im certainly glad that I started working up with Stripe and their top notch customer support!

Review №129

2018-08-24 13:42:45

Had an issue with one of there customers being a serial scammer. They pretended to provide evidence of the service delivered as compelling evidence. I ordered physical products and they said it was for Project Feed. No phone number posted. Sent evidence to dispute via fax. NO response. Are there others with same experience? Maybe a class action?

Review №130

2021-04-19 19:48:07

They are unlawfully holding money indefinitely. I’m a legitimate business and they will not respond to my inquiries. It’s been 4 months since they froze the funds, and they will not respond. I’ve contacted the authorities. DO NOT USE!!Reply to owner: I already did. Multiple times. Did you even read the review?

Review №131

2023-12-12 20:02:12

I have tried a ‘million’ times to reach you and let you that my account has been compromised but with NO luck.

Review №132

2021-02-25 12:20:13

The chat reps were very patient and helpful, especially Aaron! I appreciated that he did not rush me off the chat, but he kept making sure all my questions were answered. Specifically, Aaron told me on several occasions to take my time in following his directions and not to feel rushed because he had time to help resolve my concerns.

Review №133

2022-06-08 13:23:15

This company is terrible!! They have closed my account saying that there was fraudulent activity and it was just me trying out their service!! Now I cannot get my money out of the account I built or refund my card from my account!!! Be careful when doing business with them!!!!!

Review №134

2018-03-05 21:49:34

Not sure why you’re getting so much hate Stripe! But thanks for an amazing customer service experience and being so supportive and open to discussions.It’s been two years almost that we’ve been using Stripe and Love the platform, payments always on time, UI is excellent and is an excellent solution overall for everyone if you’re making tens of thousands of dollars or doing millions.Highly recommended!

Review №135

2020-03-05 17:15:04

You have unjustifiably put both of my companies on the MATCH list. We would never do business with you again due to this process, and we have no intention of trying to process payments with you. Again, you have put us on the MATCH list, and we are demanding that you take us off the list. We do not and have not done anything illicit or illegal. You are impeding on our business and making it very difficult to do business. Due to this process, we have had to close one of our businesses. Inside of our industry, we are slandered. Our competitors call behind us, lie, cheat, and coach our clients the chargeback process. Our industry is full of misinformation, and we have done many things to help our clients avoid this misinformation. At this point in time, we have rectified the problem, and we have put into place processes to avoid chargebacks. Every charge back that we have received through Stripe, we have completed the process and we win the chargebacks. We were with Stripe for over two years, and due to a spike in chargebacks, you cut us off. We do not want to do business with you. We want to be removed from the MATCH list. If you do not, our next step is to take legal action with our attorney. We did nothing illegal. We abide by the law. We did not sell anything illicit, or illegally, during our time with Stripe. You have placed us incorrectly on this list, with a false charge, and we need the situation to be rectified immediately so that we can survive as small business owners. Otherwise, again, our next step will be following up with our attorney. We have reached out to First Data and they stated that you personally have put us on a match list, and that is why we are responding like this. We would like an actual response this time, and not a template response in your answer. You lied in your response in your email to me. You said that you reached out to me to inform me of this status, but that is not true. I had to find out through First Data, and I had to reach out and do some digging with you guys to find out that it was true. You also mentioned NOTHING about the MATCH list in your response email. Again, if you do not take us off the MATCH list that you unjustifiably put us on, we will reach out to our attorney and those will be our next steps.

Review №136

2021-02-20 17:46:30

Stripe is a scam! You’ll set up your information get it going get paid then boom. You can not get your money payout to your bank or refunded to your client. They keep your money. They have stolen over $1500 from me by not making my funds available to me or my client.So if you basically want to give your money away to a company without a phone number who never responds to your emails! Sign up for stripe!

Review №137

2022-02-11 16:38:03

Working well and helpfull support!Ive been using Stripe in 2 years now and Im satisfied. It always works and Ive received good help by chat when I needed it.

Review №138

2019-05-22 22:24:39

I’ve been contacting these people for over a year now about retaining my payout. No one has replied to my MANY emails not once. Stripe isn’t nothing but an organized THEFT group whom allows customers FREE product and service.

Review №139

2018-03-28 21:52:22

Stripe will not only NOT transfer payments your customers or clients make by credit card, but it will give you an endless number of hoops you have to jump through if you need help with any transactions right away. I am about to lose a client whose court filing fees payment by credit card cleared on 3/20/18, but Stripe still has NOT transferred the cleared net funds to my business bank account as of 3/28/2018.

Review №140

2020-12-24 21:01:04

Literally IMPOSSIBLE to speak to anyone about anything at Stripe unless you have an active account with them. I have been trying to deal with a tax issue with them for months on an account that I no longer have access to and it is like banging your head against a brick wall. How can a company like this not have some sort of inbound call center? Ridiculous and unethical. Looks like I will be hiring a lawyer...

Review №141

2021-02-07 13:58:32

Received a 1099-K that does not belong to me for 2020 for $1,230(non-taxed) . I cant find a phone number. Contacting the BBB. I would put a pic on here, but it has my sensitive personal information.

Review №142

2021-09-09 22:14:07

Stripe has just THE BEST customer service in the entire planet. 3 minutes and a real person calls you at the phone. If every company took care about customers as stripe does, the world would be a better place!!!

Review №143

2022-01-30 17:44:47

I just got a form 1099-K from them. I’ve never worked for them or done any business with them whatsoever. I noticed that someone else also received a similar type of tax form from them as well a week ago with the same situation that I’m in. I feel as though that they may have had a technical mishap and I’m hoping to resolve this by tomorrow.

Review №144

2018-12-12 12:12:49

Florida custom marine is my company. Stripe froze my account for no reason 4 months ago and still has over 6000.00 of my money. They do not respond to e-mail other than to say we are looking in to it, and you can not get anyone on the phone. I would have left no stars but you cant. Take care of this stripe, do the right thing.

Review №145

2016-12-13 06:22:19

Not terrible customer service, no customer service. There are no name associations with the transactions, so no way of knowing who paid and who didnt. This isnt merchandise sales its for a scoring program for sports. I can get the information, but Ill have to manually go line by line and line up names, dates, etc. in order to find out who paid. Sure I know,but I have to show it to the accounting dept.That and my other questions could be answered in 60 seconds, but theyd rather wear me down with endless emails back and forth for weeks instead. Thats crap.

Review №146

2020-08-06 19:15:52

I first heard about Stripe during an interview with the founders by 60 minutes. The two young men seemed to want to do the right thing, offer an exceptional product for e commerce business regardless of the size of the business. I started with Stripe in 2017 and have not been disappointed. The fee is fair and lower than most, emails are responded to within 24 hours with proper solutions. Best of all Stripe gets payments into my account and I have not had a problem even with refunds. Thanks

Review №147

2018-08-31 16:37:06

Terrible customer service, as a business owner I cannot even go 1 hour without responding to a client. Stripe can go over 24 hours without responding. I love how they say 24/7 customer service when there is none. Let alone there is no phone number to call. What kind of customer service center is this?

Review №148

2021-02-07 16:56:11

Stripe is just awesome! Its not just a great software for developers but also for any online entrepreneur! And the customer support is super friendly. Thanks Stripe!

Review №149

2018-01-25 22:01:40

Attention Business owners....do you homework before you rely in this company for accepting online payments. I know of several online companies, including one of my projects, where Stripe simply destroyed substantial monthly revenue streams. Read their terms and conditions completely before agreeing...proceed at your own peril.Mark Hughes

Review №150

2021-02-18 04:29:27

Customer service responded to a request for a call from support within 2 minutes! Gabriel called and he was great! Thats the second time theyve proven to be excellent!

Review №151

2020-07-23 20:07:51

Support is needed as I have been unsuccessful reaching Stripe using their 24x7 Support option. Money is owed as I need help contacting someone within Stripe before professional legal advice is sought. Please help.

Review №152

2022-08-28 19:00:12

Stripe has been holding payments and blames it on the third party. You can’t reach them directly or by phone and they email you the same information each day. I’m am throughly disappointed.

Review №153

2023-05-26 20:12:23

Unable to log into account it has been 3 days and no response. clearly our account has been compromised and no response from stripe team.

Review №154

2023-06-20 03:23:35

Stripe does quite well and has always been very helpful. I think they are great and like them a lot!

Review №155

2018-10-30 17:50:48

This place is a scam. I emailed them 20 times no response. My money was on hold for 2 weeks . I changed bank accounts and the money was finally deposited. Then they withdrew the deposit. I so pisssed. I will never use this service or recommend it to no one. Now the bank is calling for fraud. There is no phone number this is pathetic

Review №156

2022-05-04 20:58:07

Stripe is not just a company its a family. They are the best company in this modern times. Its more like adventure with positive progressive and advanced knowledge.

Review №157

2019-02-07 20:33:51

Beautiful, modern, and open building. Great atmosphere to work. They have a little mini library with free books, lots of modern lounge chairs and cushions. The welcome desk is very friendly and helpful for visitors.

Review №158

2021-04-16 14:40:34

I also received a 1099-K form from Stripe, Ive never even heard of this company. I dont know how to get in contact with them, are they even a real business?

Review №159

2018-10-09 01:54:49

Dealing with there branch in Melbourne, Australia. HORRIBLE people! Stealing money, not answering questions, tryining to receive my $300 back more than a month! They stopped chatting, stopped answer me, stopped everything! And this is just for AUD 300!!!! Dont deal with these guys, NEVER!

Review №160

2020-08-28 01:00:30

This card processor provides merchant services for fraudulent companies in China. I would recommend using a different company that doesnt assist in these types of criminal behaviors. Of course if you are a criminal, this is a fantastic card processor for you.

Review №161

2020-07-08 23:22:30

Works flawlessly with my ZOHO backend and WP website. So easy to see my transactions and process my payments. I’ve used many credit card processors and Stripe is by far my favorite.

Review №162

2022-07-31 01:42:51

Took a while because of some glitch on my system but Stripe support made sure my issue was taken care of. Very happy with the effort they put in.

Review №163

2018-11-13 00:03:23

I wish I had of looked at reviews first this is horrible I cant contact anyone my account is frozen unable to receive money for my organization STRIPE I THOUGHT YOU GUYS WHERE TRUST WORTHY WHAT IS GOING ON and I was just contacted by my bank where you guys try to obtain money out of my account and I was charged a fee but thank God my bank knows better and was able to work that difference out do not trust stripe they are thieves and scammers once your account information is given for your business account they will then have access to all of your information to withdraw money youre thinking that youre receiving but youre losing dont use stripe at all find another route to obtain and receive money for your small business or business whatever but dont use stripe please people dont do it

Review №164

2023-09-12 01:06:07

They cancelled my account for no reason and stole my money i am very mad i will get my revenge

Review №165

2020-08-07 04:01:02

This has been a horror story.3 weeks ago, my account payouts were shut off without notice stating that I needed up to update my address and send in my Articles of Incorporation.After sending in necessary documents. My reviewal process was scheduled to end 6 days ago.Still no response, I initiated a chat and they told me I needed to send more info. I sentArticles of IncorporationW9Bank StatementLetter from IRS - again!Many, many, many follow-ups across many, many days and I receive 0 responses from them.Yesterday I was asked to update my banking details. I checked the account and there seemed to be no issue, either way - I deleted the connection and relinked.I sent an email back, then another, then another - still no response.I call in asking for an update on my address being validated - should be straightforward my exact address is posted on my Articles of incorporation - they told me “this is no longer a productive conversation” and hung up on me within 5 minutes before I could even response.

Review №166

2020-09-20 22:10:35

Customer support feels personal, attentive to my specific needs, considerate follow ups, and genuinely thoughtful.Whoever came up with the customer engagement techniques needs to write a book.

Review №167

2018-01-23 22:08:11

I was also just notified of this reversal and read your pathetic reply.... Thats funny because I never heard of something that you can double in value the instant it arrives as being risky. Maybe if you were not a mindless corporately controlled sheep and did some research on said technology you will find that these items are selling within minutes on ebay. I highly consider that a risk.Your banking partners or rather banking overlords are scared that WE THE PEOPLE finally have an alternative option to your banking cartel. You can play your little games of making it difficult but you will not stop this revolution. Companies like yours have no place in a true free market where you can decide on a whim what people can freely do with with their own money. I actually almost feel bad for someone so ignorant as yourself.... Remember Nobody Gets a Pass....

Review №168

2021-06-09 14:36:32

I needed a quick answer to a important general question. The staff at stripe was prompt, thorough, highly courteous and professional throughout our communication. Tremendous support -highly recommend. Great work stripe. Thank you.

Review №169

2021-10-13 21:42:22

HONESTLY the WORST company ive ever had to deal with. Theyre holding 10% of ALL my payments for refunding one customer of $129. Useless customer service. STAY AWAY

Review №170

2021-07-21 19:16:56

Worst costumer service they don’t have phone number look like scam company and they keep my money about 3 months I tried to contact with them Thousand times and agent from stripe couldn’t solve the problem yet. Not recommend this company to everyone!!

Review №171

2021-02-05 00:27:56

Great company. My Startup Lupum has been a benefactor of their great product Atlas. Awesome support too.

Review №172

2023-08-22 19:30:08

Great platform and support. Especially compared to PayPal support - night and day.

Review №173

2021-07-25 12:34:32

As always, Stripe is the best SaaS service Ive ever used. The online customer service responds to my questions within minutes, EVERY TIME.

Review №174

2024-04-05 05:34:03

Known to freeze your payouts with no explanation

Review №175

2019-10-17 15:51:37

Update: I had an issue. I reached out to customer service and received a response within 24 hours. I am happy with the level of service I received. They have remedied the situation. Thank you. The end.

Review №176

2016-08-13 01:18:27

Worst company in the World to do business with. Do not accept credit cards with them. They will keep your money for 90 days and come up with an excuse that you are high risk. Take it from a small business owner. This is a scam. Take your business to another merchant. DO NOT USE STRIPE!

Review №177

2022-10-20 17:27:49

Not only do they have a great product- their customer support is also very much outstanding. They are absolutely great to work with.

Review №178

2020-09-21 19:58:17

Avoid Stripe. They keep the 2.9% transaction fees for any returns, including fraud returns. The 2.9% fee is excessive and damaging to businesses all across the us. Strip waves costs for large clients but will not do it for sellers on platforms such as Shopify.

Review №179

2021-10-13 05:18:27

IEC Gold-Net. App. E commerce digital product mobile app E-wallets’ and website and app developer for our members employees use platform.For our App IEC Gold-Net. E-wallets account and websites for our members employees contractors use our E-Wallet payment processing receive platform.

Review №180

2020-08-20 23:34:56

IF I could give zero starts I would. Stripe is holding over $30K of our funds for over 30 days. We keep being told that manager will call us back. For over month this back and forth has gone on.

Review №181

2022-05-01 20:23:57

Keep recieving account lock outs and how i need to put my information in to re aurthorize it and i dont believe i ever used this. Am i the only one? is this a legit company or scam?

Review №182

2019-02-04 06:49:10

I ordered a watch off Snapchat and these people were the ones who helped the company scam me and want to send me colourpods instead!?! There’s no phone or nothing. I think I might take a trip up there to see the owner

Review №183

2022-08-27 04:08:31

The Cafeteria inside Stripe is amazing. Featuring nice vegetarian food options. All heathy and real food.

Review №184

2018-01-21 17:45:43

These people are nothing but thieves and scammers!! Do not purchase anything from them, they sold me a software thats corrupted and no way to contact them?? Im reporting them! If I can give the -1000 stars, I would

Review №185

2023-02-14 01:53:13

Best atrium among offices in the area!

Review №186

2024-03-15 00:51:51

Best Taco Tuesday in South San Francisco

Review №187

2021-04-23 23:40:12

So far they have not answered any of my questionsUpdate- All my issues have been solved and I am now happy with Stripe

Review №188

2022-04-28 05:31:32

Great support and service, I use payment systems since 2005 and Stripe is definitely the best!

Review №189

2022-02-25 15:32:47

Reliable and easy way to get paid instantly. I use it with Qwick and its perfect. It works across many different platforms

Review №190

2016-07-28 12:04:59

Horrible service. No phone support, too many bugs on their website. They hold your money for a week. Nothing but problems with them. Find another service to use.

Review №191

2020-09-11 21:49:59

Three people were helping us sort our problem with our web developer and fixed the problem. They were all awesome! Thank you so much!

Review №192

2022-02-03 10:03:02

This company is very unprofessional I’ve tried to change my mobile number because my phone is broken to sign in but I need a mobile verification code and I’ve sent emails saying this and asking can I use a new number and I’ve got the same automated response emails saying the same thing saying that they will get in contact with me but don’t

Review №193

2023-11-07 16:15:20

Excellent, took off one star because no hot breakfeast

Review №194

2020-02-20 21:18:35

These people will not stop harassing me even though Ive stopped using the website they handle payments for. They wont stop asking me for my personal financial information. They are the worst.

Review №195

2017-07-08 12:32:30

The worst ever THEY OPENED FIVE DISPUTES ON ME IN LESS THAN AN HOUR THEY TOOK $$1000 out of my account and sent me into a hold lot of debt and over drawn my account they wont email you back because they are selfish and they scam and they just want your money whatever you do please do not go through them with any business they had held $445 from me now its being taken away this is a scam they are running here I hope you guys get shut down

Review №196

2022-05-05 06:55:34

Client support is awesome. Dedicated personal who wants to help you out. Highly recommend.

Review №197

2017-02-14 23:27:51

Robbed $324 from a small women owned business then charged $22 more for the Transaction. Amanda the customer representative told us there is nothing they will do. Dont use stripe or squarespace!

Review №198

2023-06-06 14:38:48

Steals money from customersholding my balance hostage for a yearincompetent support

Review №199

2019-10-03 18:12:30

I have been locked out of my account and have emailed and havent had any responses. They arent depositing money into my account. No customer service at all.