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StorQuest Express - Self Service Storage in Tahoe Vista

4.9 (91) 590 National Ave, Tahoe Vista, CA 96148, United States

StorQuest Express - Self Service Storage image

Categories

Storage facility
Self-storage facility

Location on the map

Tahoe Vista, Placer County, California, US

Phone: +1 530-461-5434
Site: https://storquest.com/self-s...

Opening hours

Monday:9 AM–5 PM
Tuesday:Closed
Wednesday:9 AM–5 PM
Thursday:Closed
Friday:9 AM–5 PM
Saturday:9 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 4.9

91 Reviews for StorQuest Express - Self Service Storage 2024:

Review №1

2024-04-19 19:39:47

I had a great experience with Jackson. This is not my first time renting from this facility and I was very impressed with Jackson’s customer service and expertise. he went above and beyond in making sure I was satisfied with my storage unit and answered all of my questions thoroughly with a smile on his face and a wonderful positive attitude Which is Sadly, rare these days. Kudos to Jackson in the Tahoe Vista facility

Review №2

2024-05-26 02:22:11

Available space, courteous staff, clean units, and a secure location. Lucky that they had availability when I needed it.

Review №3

2024-06-07 18:19:27

I have been a renter at StorQuest for 12+ years. I believe Storquest is the third owner/manager I have been with during that time. Storquest runs a tight ship. Its clean, convenient and well taken care of by Jaxon. Jaxon couldnt be a better fit for the position he is in. He takes care of the customers and the property with a smile on his face, every time! I cannot recommend this place enough!

Review №4

2024-05-01 13:53:44

Jackson/Jax is very professional, passionate on maintaining the property and environment to best serve customers

Review №5

2024-04-22 22:26:49

Smooth and easy transition! Great costumer service! Thanks Jackson

Review №6

2021-10-06 19:57:51

Updated: John was super helpful and knowledgeable about the storage unit. He helped me get in and out with the paperwork, because I had my kids with me. Overall great experience. He is super on top of things and does a very well job! We had too much stuff for the original unit I chose. John helped us transition to a larger unit and made it very easy. Upon moving out, we took our things and didn’t have do to anything else. John was able to provide closing out the unit all through email which was nice due our busy schedule. Thanks John!

Review №7

2024-05-29 19:17:14

Jaxon at the Tahoe Vista StorQuest has provided me with the best customer service I could ask for. He’s very responsive and always goes above and beyond. Thank you Jaxon!

Review №8

2021-10-19 18:22:52

John was very accommodating in showing the available units and placing a hold on the unit we were interested in. The renting process has been very easy and smooth.John was very communicative throughout our renting period and kept us in the know of what was happening with rates or needed documentation.The location is great and easy to get to.

Review №9

2021-09-27 14:54:06

John is very friendly, knowledgeable, experienced and helpful through the whole process from first contact to move in. He helped identify our needs and alerted us as soon as an appropriate space came available. The contract process was quick and easy. The access and site tour was thorough. The property is perfectly clean and maintained.

Review №10

2021-11-19 02:13:35

Fantastic service. John was totally welcoming and on point when it came to showing me the unit and closing the deal. Really easy process and lucky to get a unit in such a convenient spot. Call them up and ask about the features if there’s any availability, you’ll be happy you did.

Review №11

2021-12-03 16:37:46

This review is LONG overdue. John at the Tahoe Vista location has been nothing short of amazing. My family has had multiple units between the three of us over the last couple years and through several stressful moves and remodels. John has always made the not-so-fun process of loading and unloading a storage unit seem a lot less stressful. He is kind, respectful, understanding, professional and helpful. Thank you John! Rachel, Patty & Gary Turner

Review №12

2024-04-04 15:20:39

Excellent customer service by John when first checking in

Review №13

2019-08-07 23:10:18

Great facility, very accessible, and excellent customer service. I had a question about my final bill and John quickly responded to my email. We visited our storage unit several times (in the process of moving/downsizing), and there was always parking and equipment available to transfer our boxes to and from our car to our unit.

Review №14

2021-02-06 05:10:38

Ive had two different rental situations at StorQuest in Tahoe Vista recently. John has been very accommodating & super nice. I so appreciate that these days! Property is clean, safe, & secure!

Review №15

2022-04-23 03:15:09

Two weeks before my moving date from Kings Beach to Tahoma in Lake Tahoe, late in the evening, I realized it would make the transition much smoother if I could store boxes of nonessential items while I get settled.I could then be more organized with setting up my new apartment and take the time to bring those belongings over as needed.I discovered the Tahoe Vista StoreQuest was located between these two locations and called the phone number on their website which claimed they provided 24/7 customer service.TBH, did not expect a human to answer, however, much to my surprise, Nick answered asking how can he assist.Nick was amazing in his professional, knowledgeable, and friendly offer of reserving the last available sized storage unit I was requesting and assuring me the on site manager would be in contact with me the next day to follow through.The next day, John, the on site manager, and I had a game of phone tag as I was extremely busy at work every time he would attempt to return my calls.Thanks to Johns obvious commitment to not only excellent customer service but taking the extra step to accommodate my busy schedule, I was able to stop by the facility on my way home from work.John, who btw, is just a genuinely, lovely, kind personGave me a full tour and explanation of the storage building and the specific unit I was interested in.I have utilized storage facilities in the Lake Tahoe region a few times of my residing in the basin for over 30 years.This tucked away little gem is the MOST unexpectedly hi-tech, modern design, (has a service elevator), impeccably maintained storage site that I have come across anywhere around the Lake.AND, John, who is the sole Tahoe Vista location manager, is just the most truly delightful (yet efficient and professional) person that I am most grateful for having the opportunity and pleasure of assisting me with my moving process.Thank you both John and Nick!!!

Review №16

2024-06-22 22:27:52

Well spoken thorough and answered all questions courteously

Review №17

2020-03-25 02:46:45

John gladly gave me a tour, was knowledgeable, friendly and made leasing easier than I expected. The unit I got is perfect for storing the items I dont need daily. There are plenty of security cameras, the site is clean and Im totally comfortable leaving my extra stuff there.

Review №18

2022-10-18 23:57:28

It was so easy to rent the unit online. The check in was fast and easy. Super friendly and thorough customer service at check in. Very clean and updated facility. John was amazing.

Review №19

2020-02-09 21:17:26

Initial contact was with Kejo in the phone. She was friendly, helpful & professional. Met John at the site to get pass code & sign paperwork. He was extremely helpful and friendly. Glad we made the choice to store our stuff here.

Review №20

2018-07-15 02:49:18

Awesome experience with the team at StorQuest Express! After initially booking a spot to store my small RV through the online service, I was informed that the location and rate were only valid for boat parking and wouldnt work for my rig. Instead of sending me away, the team was incredibly helpful in arranging a different (better) spot for my trailer on-site and even went so far as to match the lower online rate due to the system error. The grounds are impeccably clean and Brandee in the office is wonderful to work with. Highly recommend for anyone in the North Tahoe area!!

Review №21

2022-04-15 16:06:08

John was fantastic: very prompt responses to our enquiries; very professional; sorted out everything we needed and took care of us.Would definitely recommend!

Review №22

2020-09-09 17:00:24

John, the manager, is really helpful and professional. He went out of his way to help us directly, was super nice and patient over the phone to understand what we were storing, and now we have the best storage place at the best location - a clean, safe and secure storage only a couple of blocks from the lake. Highly recommend!

Review №23

2020-01-18 23:16:09

Best experience Ive ever had from a storage facility. Quick, no hassles. John called the week prior to check in just to touch base and see if I needed anything. He even went out of his way to check for moving trucks in the area. I also needed to get a different unit, and he accommodated me without any issues. I highly recommend this storquest.

Review №24

2021-01-15 17:54:17

I would rate the StoreQuest at North Tahoe a five star due to cleanliness of the building, access to hand trucks, ladders and dollies and just the overall service that I was provided by John. Although I no longer need the services because I moved into a new place, I would definitely recommend them to a friend in the future.

Review №25

2021-04-23 18:34:53

We were lucky enough to get a small 5x12 storage unit over in Tahoe Vista. The service was great and the paperwork process was fast and easy. Appreciate all the help John provided!

Review №26

2020-08-26 23:25:55

We had a great experience renting from John. He was very helpful and went out of his way to make sure we knew all we needed to know about our unit and access to it. The facility is very clean and seems secure.

Review №27

2021-08-21 00:13:07

John is so helpful! Kind, patient and thorough. I know its only a storage unit – but when youre stressed about a move and where to keep your belongings, its nice to have something go smoothly. Cheers!

Review №28

2021-06-25 18:03:50

I left a negative review regarding absentee ownership and can’t figure out how to delete so wanted to let people know the owner called me the following day to help correct the problem and sounds like it was a snafu with the call center. It was a long day hauling things upstairs, but the business did what they could to correct. In any case, I retract my review

Review №29

2021-05-12 13:44:44

John helped me select the appropriate storage unit size based on what items I had. All the paperwork was already for me to sign at my appointment and explained everything thoroughly.

Review №30

2021-02-11 01:49:23

John was very helpful & professional in all my dealings with him. I was always pleased with his help & conscientious attitude. Thank you, John.Sincerely, David Kuby & Gail Turek

Review №31

2019-08-31 23:29:02

We just signed up for a 3 month storage unit rental. John was super nice and help us get up un running in no time! Now our expectations are way up there for the entire period!

Review №32

2021-08-18 20:51:22

Recenttly Mr Randall phoned me to inform me that the insurance on my storage unit had expired. The documents he required were in my home in Hawaii, I have been under hospital care in Cleveland for the last eighteen months and had no ability to provide the necessary information. Mr Randall was most understanding and immediately created a solution for me. In coming up with the program and in his communication with me he was most helpful, courteous and solicitous.. It was a pleasure to communicate with him and to know that everything is in good hands. It is a delight to deal with employees like mr Randall.Hans Franke

Review №33

2022-12-20 04:20:55

John responded promptly to the message I left asking if they had units available. He was thorough, helpful & polite as he showed me the unit, explained access & the paperwork. Thanks John!!

Review №34

2021-02-05 19:16:55

Each time I call or come in to the office every one is very friendly, personable, professional and extremely helpful. John was most kind and caring during our phone conversation. Thank you!

Review №35

2019-12-17 00:23:26

The Manager, John has been very helpful and knowledgeable. It is so rare these days to get a live human to resolve questions. It is even rarer to get someone as helpful as John.

Review №36

2019-08-14 17:16:30

John was very helpful, clear and answered my questions. We were finished with the paperwork in fast order. The unit is great and clean. I’m grateful.

Review №37

2021-07-31 15:47:55

I needed to store a trailer during my visit to Lake Tahoe. John Randall the Store Manager was very helpful and got me set up with a space fast and easy. Thanks John!

Review №38

2018-05-29 04:25:33

Very clean and nice grounds. Safe with surveilance and secured. The attendant was extremely thorough, also quite young. Only gave 3 stars cus she asked specifically for a 5 star review. Not professional.

Review №39

2018-06-19 02:07:07

They have recently purchased our local storage. The transition has been smooth and the Breeana has been very helpful and friendly! Im glad they brought web payment options.

Review №40

2022-10-26 16:19:46

John,manger, was very nice and informative. He showed us multiple units and and helped up pick the right one.

Review №41

2021-08-04 19:13:45

John was extremely helpful and courteous. He made us feel like valued customers.

Review №42

2020-08-05 00:52:22

The facility is nice, clean, seems secure, and John was super helpful getting me in. He was also positive and friendly while it was busy, and that is always appreciated.

Review №43

2021-08-15 20:59:05

Excellent experience as has been waiting to hear if a unit might open up. Great to get the call, and check in was smooth, helpful, courteous and efficient.

Review №44

2024-04-11 00:03:33

Clean and friendly staff to work with.

Review №45

2021-10-08 19:38:46

Great service and very happy with this company. Very clear communication and follow up. Wish all businesses were this way!Would do business with them again.

Review №46

2021-08-25 20:10:33

John was super helpful in getting me set up with a unit! Extremely thorough and nice to work with.

Review №47

2019-11-26 00:37:04

John in Tahoe Vista provided me with excellent service. I decided to go with another storage company for logistical reasons and I would highly recommend John to my friends.

Review №48

2021-09-25 03:15:15

Excellent service, and super easy account set up. John was very thorough with the presentation.

Review №49

2022-05-09 00:00:45

John was helpful and informative. The facility was clean and it was easy to get a storage unit there.

Review №50

2021-10-11 20:35:09

Renting a storage unit from StorQuest was easy and fast. John was extremely friendly and helpful. Thanks!

Review №51

2021-06-24 21:22:07

Small facility and almost no competition, but completely absentee ownership at this location. Just finished loading 1000 lbs of heavy items into an elevator that doesn’t work and no one available to assist. 1-800 number goes to a cycle of people who can’t help but want to have you rate them on their customer service.

Review №52

2021-04-14 19:01:29

John is very kind, professional, and patient. He has been very helpful. He is amazing!!

Review №53

2020-10-18 00:18:08

I have two storage units in Tahoe Vista location. John has been very professional, helpful and a pleasure to work with.

Review №54

2020-02-21 18:24:18

Onsite manager is great, Terrific customer service to help showing all the sizes very friendly and kind....very clean, safe. Highly recommend renting here👍

Review №55

2019-07-06 17:57:06

John has been incredibly helpful and easy to work with. I am really happy I chose StorQuest.

Review №56

2019-10-16 14:56:00

I HAD TO MOVE IN ONE DAY. I CALLED YOUR STORAGE FACILITY. GOT THE PERFECT SIZE. HAD EVERYTHING MOVED IN AND IT STAYED FOR ALMOST 5 YEARS UNTIL I MOVED BACK TO TAHOE. EVERYTHING WAS SO CLEAN AND PERFECT. I AM TOTALLY AMAZED AT HOW GREAT THIS PLACE IS. THANK U FOR KEEPING MY BELONGINGS SAFE AND NOTHING GOT RUINED. YAY!!!!!!

Review №57

2019-03-26 20:30:44

Had a great experience at this facility checking it out the management team is awesome. Had no problems showing me around the grounds. I will be back for sure.

Review №58

2018-09-10 18:18:56

StorQuest was able to get me a unit on the same day. Staff is friendly and helpful. The location is very convenient.

Review №59

2021-07-04 13:53:11

Super easy process and clean storage facility. The manager, John, gave a great tour upon check-in.

Review №60

2023-02-26 02:35:23

Extremely helpful and friendly….having pallet jack and flat dollyAvailable is a huge plus

Review №61

2021-04-28 22:34:15

Friendly and helpful service. Made getting storage very easy. Clean nice facility.

Review №62

2021-01-16 19:32:49

John was great! Super helpful and made the paperwork process a breeze!

Review №63

2020-09-30 18:35:07

Easy sign up, straight forward process and handy location. Office is helpful and clear on how to get started.

Review №64

2020-06-02 17:48:16

John was very helpful and attentive. Always follows up! Great service

Review №65

2020-05-29 19:03:27

Easy use of website and John was super helpful getting the unit. All in less than 10 min.

Review №66

2018-06-22 22:59:12

Nice young lady at the desk. Kind, curtious and knowledgeable on everything. Killer service. 5 stars all around.

Review №67

2019-11-20 19:57:49

Wonderful facility and managers, clean safe well lit well maintained. Excellent customer service!!!

Review №68

2020-10-19 17:11:04

John was amazing! Always accessible and attentive to my questions and needs

Review №69

2024-05-01 21:42:26

Jackson is the bomb!

Review №70

2018-07-18 18:56:55

Brandee has been awesome. She has been very helpful and friendly.

Review №71

2018-10-17 14:19:44

Very easy to get the size of unit that I wanted and Brandee was great to work with.

Review №72

2021-07-08 00:22:00

John Randell was so helpful and made the rental very easy.....

Review №73

2020-03-06 17:27:38

Very happy with the service and product.Very helpful, glad I chose this company.

Review №74

2016-05-02 22:56:37

Always some one that picks up the phone in office, site appears clean and secure.

Review №75

2020-10-30 12:56:25

Great personalized customer service, John was awesome!

Review №76

2021-10-18 22:03:53

John was super helpful and the facilities are very clean

Review №77

2020-06-18 18:00:02

John was very helpful in meeting my needs!

Review №78

2019-06-05 22:28:41

Very nice people been there two years no problems

Review №79

2020-09-26 20:37:18

Friendly service and clean well maintained storage facilities.

Review №80

2019-09-27 23:23:31

Sharon was very helpful helping me find a unit

Review №81

2021-07-09 19:44:05

Great staff, super helpful and friendly!

Review №82

2021-01-09 21:57:53

Super helpful customer service! 10/10

Review №83

2019-01-25 15:33:03

Very polite and efficient. manager.

Review №84

2021-10-27 19:28:47

Great experience highly recommend

Review №85

2019-09-30 16:56:20

Excellent customer service by sharon,,

Review №86

2020-07-28 14:58:46

Friendly and very helpful.

Review №87

2019-08-10 19:57:32

Best customer service

Review №88

2018-07-18 20:50:54

Brandee is awesome

Review №89

2020-02-17 05:32:55

Very nice!

Review №90

2018-07-13 16:44:15

Review №91

2024-05-10 17:24:12

Jaxon I want to thank this person who helped me, very attentive, very kind and very helpful, thank you for having people in front of me with such a beautiful personality