Starbucks in Santa Rosa
Categories
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Coffee shop
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Breakfast restaurant
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Cafe
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Coffee store
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Espresso bar
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Internet cafe
Location on the map
Santa Rosa, Sonoma County, California, US
Phone: +1 707-539-1010
Site: https://starbucks.com/
Edit info
Site: https://starbucks.com/
Opening hours
- Monday:5 AM–7 PM
- Tuesday:5 AM–7 PM
- Wednesday:5 AM–7 PM
- Thursday:5 AM–7 PM
- Friday:5 AM–7:30 PM
- Saturday:5 AM–7:30 PM
- Sunday:6 AM–7:30 PM
Total reviews rating 4.1
194 Reviews for Starbucks 2024:
Review №1
2023-12-11 21:22:02Waiting over 20 minutes for our in-house order, a mobile order was having the same issue. They are busy, but have six wait staff. We let the staff know several times and were blown off. We were not asked if we wanted or given a receipt. The checkout girl did not ask our name either … we had to tell her and she didn’t write it down. We had paid cash. It wouldn’t have been so bad, but staff was rude and inefficient about handling the situation.When I came a few days, lights were on, but doors locked and sign said closed.This store was great when I was here five weeks ago … what happened 🤷🏼♀️very disappointed.
Review №2
2023-09-26 00:22:34Pumpkin Spice! Holiday coffee is in the house. The atmosphere is opulent! Nice Starbucks.
Review №3
2024-03-06 04:15:55So Im a former Starbucks employee so I know how we “used” to treat customers.Today we went through the Drive Thru after waiting in line, and ordering a mocha, I got a sugar free vanilla latte ( not what I ordered) We went back through the line again only to get a mocha in a cup with what appeared to be lipstick on it. My husband brought it inside ( I might add we both have cancer and why we use the drive-up) Anyway, he told the Store Mgr what happened, only to be laughed at, but we did get a new mocha! No apologies and no refund! Called Customer Service and got a refund and a promise that the DM would handle the situation. Can you imagine serving a drink in a dirty cup to anyone let alone a seriously compromised person! We will NEVER go back to that Starbucks even though it’s the most convenient!
Review №4
2022-04-25 00:12:54An employee told me I couldn’t get my drink with NO ice, after I’ve been getting the same drink repeatedly for months. On top of them not having brown sugar syrup (totally understandable), but getting told I can’t get a drink without ice is unacceptable. I get the fact that my cup will have a lot of extra room, but for someone who takes hours sipping on a tall cold coffee, I do not like it diluted. I always say it’s fine with half and empty cup. If I am paying for a drink, I should be able go customize my personal likes. I will never go back there again.
Review №5
2024-03-01 14:09:11Ive been having to utilize the Starbucks for over a year and it is by far one of the slowest Starbucks Ive ever came to my order is incorrect I would say about 90% of the time the only reason that I come to this one on my days off is because its the closest one to Farmers Lane and the staff have no regard to time at all I have been waiting fory coffee over 10 mins and I ordered ahead definitely dont recommend unless its absolutely only store and even with order ahead be prepared to wait for about 20 minutes.
Review №6
2024-01-24 22:37:42The drinks are good but this is literally the worst Starbucks in town. Everytime I come here it take 10-15 mins to get my drinks, I stand and wait while the staff finishes whatever they are doing before helping me and they’re rude.
Review №7
2024-02-21 17:30:01Since moving locations its been so much easier going here and the service is fast and restaurant clean.
Review №8
2024-01-17 21:09:44This location has terrible district manager, terrible customer service. Will never go back. Tried to reach corporate about argumentative window clerks for a year, no call or email back, cold coffee, wrong order every day, no response tried to speak with management nothing but rude.
Review №9
2023-09-23 22:31:59This is the most unprofessional and slowest Starbucks I’ve been to. Working at Starbucks myself I understand being busy, but their customer service is on a new level of bad. My husband went inside to get a regular drip coffee and was told to wait. So he waited and after multiple customers were served after he asked for it and she rudely responded are you in a hurry. If you have all day to wait then you should come here!
Review №10
2022-04-30 21:52:39Great staff working hard while the place is packed. Saturday morning rush at the drive-thru is slammed. Understaffed employees super friendly. Great job!