Presentation on Map Reviews Nearby

Starbucks in Santa Monica

3.9 (198) 1356 3rd Street Promenade, Santa Monica, CA 90401, United States

Categories

Coffee shop
Breakfast restaurant
Cafe
Coffee store
Espresso bar
Internet cafe

Location on the map

Santa Monica, Los Angeles County, California, US

Phone: +1 310-458-0266
Site: https://starbucks.com/store-...

Opening hours

Monday:5:30 AM–9:30 PM
Tuesday:5:30 AM–9:30 PM
Wednesday:5:30 AM–9:30 PM
Thursday:5:30 AM–9:30 PM
Friday:5:30 AM–10 PM
Saturday:6 AM–10 PM
Sunday:6 AM–10 PM

Edit info

Total reviews rating 3.9

198 Reviews for Starbucks 2024:

Review №1

2024-01-03 07:15:36

The coffee and food offerings are good as in any Starbucks coffee shop. The atmosphere is nice because of the location however this particular place doesnt have sit down tables and the limited counter space is not very appealing. Grab your cup of coffee for take out and enjoy a stroll through the Promenade.

Review №2

2024-07-01 01:19:48

Apparently the Starbucks on the Third Street Promenade thinks its acceptable to tell someone with a connective tissue disorder, a fainting disorder and a brain tumour that they cant sit down, despite the fact that California has a well-established right-to-sit law, I am disabled and that directly violates the Americans with Disabilities Act. I had to sit on the floor because there was no seating in the establishment. Which I was fine with until I was harassed. I called to complain and the manager was only half-heartedly listening and when I mentioned that it wasnt okay to assume my gender because I am non-binary, she hung up on me. My next call will be to the corporate office because this is not acceptable behaviour in the year of our lord 2024.Also worth mentioning that my lemonade was watered down and room temperature, which I normally wouldnt complain about, but with everything else I mentioned, I had to throw that in there.

Review №3

2024-04-17 17:46:36

The rudest and worst staff ever, I go there everyday to grab my cofee before work, mostly go for a brewed cofee with milk, I always tell them not to fill up the cup too much as they fill it up to the rim of the cup without leaving room at all, I grabbed the cofee it was so full to the point the cofee was pouring through the lid, and I immediately burnt my hand with hot cofee, I asked the staff to reduce the cofee a little bit and for something cold to pour on my burnt hand, the staff made a face and said I can give you a bigger cup and asked me to grab dry tissues from the counter, and I pointed out to her that my hand is burning and she said ‘ I believe ya’ and turned her back and walked away, never stepping in there again. And this was not the first instance mostly the time I go the places isn’t so crowded and they come to take the order after finishing up their small talks, ridiculous behavior

Review №4

2021-06-16 01:41:21

Great location. Hop, skip, and a jump from the beach. It wasnt crowded and the baristas are very pleasant. I ordered a Matcha iced latte and a hot toffee nut latte. They took a bit longer with the hot drink, but it was very tasty.

Review №5

2024-04-12 00:24:05

The prices are higher than other locations. The barista was rude and the pastry tasted spoiled. The boycott is a good idea.

Review №6

2019-01-09 20:29:38

Ok starbucks is awesome, famous and everything, but Im not sure about the service... Sometimes I have to wait a lot for my $4.50 beverage even if its an Americano. I love this coffee but sometimes is too crowded to enjoy the experience.

Review №7

2024-05-08 19:45:46

No sit down tables. Find a way to mitigate your distaste with the local population without inconveniencing paying customers.

Review №8

2019-10-11 22:29:57

We ordered four Frappe yesterday. However, the staff there didn’t fill one of my coffee frappe to full!And my friend she ordered the matcha frappe, her drink was full of the ice cube! The staff didn’t blended her drink well! So how can my friend drink her frappe?It is the worst Starbucks in US.

Review №9

2023-12-07 17:50:34

Ordered mocha with oat milk, it was made with cow milk. I almost threw up. Worst tasting coffee I had in my life.I gave it a second chance today this time was made with almond milk but there was espresso shot ! Just warm almond milk ! Are baristas there on drugs ? And this was made after 25 min wait in store

Review №10

2023-11-25 17:35:55

. The employees behaved disrespectfully, claiming they could set their own rules at work. They didn’t make an effort to help in a decent manner; instead, they started laughing and speaking in their own language among themselves. I hope there are consequences for this disrespectful behavior. Their name is Marianna and Kat.

Review №11

2020-08-25 15:26:04

I’ve come to this location a few times and the staff is always friendly, knowledgeable about menu/specials and the wait is never long. The drinks always come out super tasty too :):)

Review №12

2024-06-28 01:37:21

Dowm to zero stars . on behalf of my dearest friend. who is manager Ana? or whatver her name is. what a joke on starbucks to hire such people to make them managers . Oh and they back to their old habits to close before closing time. Like an hour or 2. Morning shift couple of hard working american kids do the job and the managerial oriented personal l casually flirts with the(seemingly ) wealthy men, dishes the ladies, unless spanish speaking and pretty much one can tell, that they surely are a very poor ambassadors for strabucks, as a whole. This store shouldnt be called Starbucks. It should be called Mexico GHETTO rules, or get out

Review №13

2018-02-26 00:50:14

DON’T GO TO THIS STARBUCKS!!! I normally wouldn’t write a review for a Starbucks, because well, it’s Starbucks, but this one was so God awful that I felt I had to post a warning.The staff here are incredibly unorganized and terrible at making drinks, it’s almost as if the baristas here have not received any training at all. Completely inadequately prepared for a location on the 3rd Street Promenade.The line is out the door, and they’re completely incapable of keeping up with the demand. My pink drink was the most disgusting drink I have ever tasted, and that’s saying a lot. I’m not exaggerating in the slightest. When I came to the counter to pick it up, there were several people at the counter complaining about their drinks and asking for it to be fixed, and the barista seemed very flustered and incapable of handling it. I don’t know where the manager is, but they are not running their location well at all, and hardly training their staff.As for my drink, I didn’t complain about it since they were clearly flustered, but was immensely displeased. It’s white at the top and red at the bottom, and tastes awful all around.On top of it all, the place is also a mess. I understand it’s a crowded location, but my boyfriend works at one in the Melrose District that is just as crowded, and they keep that place sparkling clean, around the clock. I think this is a management issue, more than anything. They need to get their act together.Needless to say, I won’t be back to this Starbucks again. By far the worst Starbucks in just about every aspect that I have EVER been to.

Review №14

2024-04-09 20:49:35

Havent been to a Starbucks I didnt love, yet. As long as they have my coffee that is.

Review №15

2018-09-02 19:04:21

Extremely crowded specially on weekends so expect 10 minutes minimum wait time in a long line and another 10 or more to get your order made, no room to sit, six people working behind the counter can’t keep up, also expect quality of drinks to be subpar!

Review №16

2018-06-16 20:08:04

We ordered two medium-sized regular coffee (brewed, $2.5 ea.) but got two frappucino at $5 ea. instead, which we didnt enjoy at all. By the way, we looked like two foreign travellers (although weve been in the US for 9 years). Would give negative ratings if possible!

Review №17

2024-03-20 06:04:53

I got there about 9:40pm. It was closed. It was suposed to close at 10 pm.No chair, no table!

Review №18

2019-08-08 03:51:50

Inside the4rd st. Walking promenade. This Starbucks caters to 2 kinds of crowds: the shoppers during the day, and the strollers in the evening. It’s so popular with the people from the Arabian Gulf.

Review №19

2024-02-06 22:26:25

Yhe overall demeanor of this staple coffee venue on the 3rd St. Promenade has seen more traffic!

Review №20

2019-08-04 01:36:59

Excellent customer service! My friend and favorite barista Amber! Everyone here works hard and provides a great service!

Review №21

2021-12-21 03:04:41

Service is good but the place is dirty tables with trash and stains coffee same with floor

Review №22

2022-09-03 15:32:16

Arianna was too legit to quit…lines were long but she stayed strong. She’s now our new Kerry Washington ✨✨✨✨✨

Review №23

2023-05-17 17:21:50

It’s sad, the customer service is lacking at this location. It does not feel like any other Starbucks I visited. It definitely does not compare to the Wilshire union location in mid Wilshire. Jenny (I think that’s her name with the red hair and all the accessories on her apron) never ever say thank you, or you welcome. The last 3x I came to this location she has not said anything back to smile or greet. This last time she made a smart remark in regards to my drink and I do not appreciate it and on top of that, she don’t even make good drinks. The next time I walk in and she’s there, I’m just going to walk out. This is not what I’m accustomed with.

Review №24

2023-02-23 03:47:37

I experienced the worst customer service I have ever had at this store today. A Barista named Katt was so rude to me for asking about my pastry which I had been waiting on for awhile. I ordered it with my drink. I was told about the amount of mobile orders that they had to fill and all the people they have to wait on besides me. I just wanted to know where the rest of my order was so that I could get to work. I have never been spoken to in that manner for asking a question about my order. Bad business!!

Review №25

2023-12-31 19:39:19

Too bad that they remove the tables, also leaves homeless enter to the place. The customer is forced to take out.

Review №26

2024-06-05 02:46:19

I got very sick afterdrinking the coffee not recommend,

Review №27

2023-12-31 10:55:21

I luv the one person that talks to me a lot but im nervous to ask her if she wants to go somewhere with me

Review №28

2023-12-22 15:23:54

I came in for a few gift cards and the employees were very helpful and kind.

Review №29

2023-04-23 16:13:45

Top-notch service, close to the pier HI Santa Monica. Thanks for the awesome service!!

Review №30

2022-10-04 00:21:12

Starbucks in a swanky outdoor shopping area. I was a tourist, on foot, wanted a break. There are nooo seats, not even a bench to sit while waiting for your order. Certainly no tables. Restroom? Nope. Big empty space where seating once was. I paid $3.45 for a plastic cup full of ice and a meager amount of Americano coffee.I pay for the ambiance, for comfort, a place to rest weary feet, use a restroom, maybe, briefly, internet service. Starbucks doesnt want to attract homeless people. Okay, then require patrons to order before sitting down, have a 30 minute rule, code for restroom, and if you have to hire security, so be it. Businesses are allowed to prohibit loitering. If customers could sit, I think theyd be more inclined to order food, and frequent the restaurant more often. The additional revenue would help offset costs if contract for a security officer.

Review №31

2019-01-17 23:28:28

Great service and reputable Starbucks. Just wish there wasn’t so many beggars yelling profanities at me as I enter the store.

Review №32

2023-06-23 17:01:55

The most nicest people theyre all amazing welcoming, kind, chill my favorite Starbucks by far before going to work!! Keep it up!!

Review №33

2024-01-22 00:33:40

Great coffee and my son loves the refresher drinks

Review №34

2022-01-27 20:35:28

This place is usually crowded meaning service is slow. Bathroom is always a mess. Tables arent clean. Coffee and food arent good. Dont blame the homeless people here.Customers are nothing to write about and some staff are not professionally motivated. Too bad because location is good.

Review №35

2021-07-04 20:37:27

VERY WELCOMING!!I get very anxious when I go to a new store and this place was no exception. However, the barista with curly black hair was so lovely and made me feel so comfortable there! There was a mistake in my order but she fixed it up for me! Very professional and sweet!

Review №36

2024-05-17 17:26:39

No tables or place to sit. Long queue.

Review №37

2018-09-26 16:25:54

Perfect location. #chicken sausage & bacon biscuit Let’s give it a try...

Review №38

2018-06-27 21:13:41

The coffee was not as well made as I expected, very watery. I get that it’s a busy place, but I’ve been here a few times before with the near same results.

Review №39

2023-03-23 02:02:04

This location is poorly managed, they are always out of supplies and, recently I have been getting my Chi latte there and the taste is horrible tastedl ike spoiledmilk, in my experience, it only seems to be just this location, and dont know why but due to getting an upset stomach from drinking their chai I reached out to their management to see whats going on there, in most cases I would ask if they can remake it from the carton rather then from the container pump, which tastes normal from the carton box and so I reached out to the management, they simply said will look into it and that was that...and never heard back....so beware if you get your chai at this location which is on the Promenade Third Street....i truly believe they are Recycling days of unsold chai to save coast..which explains why it taste spoiled..

Review №40

2024-04-11 14:57:55

Incredibly slow service for just a danish on a slow day.

Review №41

2022-02-07 00:41:25

3 stars for just being your average Starbucks standard store. There is no bathrooms in this location and absolutely zero seating inside or outside. I can understand if they do not want indoor dining because of Covid, but they should have a few tables outdoors. The staff was friendly and the location was clean from what I could see of it. This os the smallest Starbucks Ive seen so I cant compare it to much.

Review №42

2022-05-25 17:41:43

Absolutely the rudest Starbucks Ive been to. Ive been here over 25 times and they still manage to be rude to me. Today kat told me I couldnt be served because I was harassing her workers. I didnt know it was possible to harass someone with your eyes. I really hope this Starbucks changes the way they treat people.

Review №43

2020-02-18 17:26:11

A busy but nice location to enjoy my green tea after walking 15 miles. The baristas here are all nice. It was packed today so I didnt notice if there were outlets for your electronic devices. The store was clean and I got my drink quickly.

Review №44

2022-12-13 18:06:58

Anyway, I really enjoyed that Starbucks Coffee location (3rd Street Promenade) in Downtown Santa Monica, California. Why? Because I love to earn more stars just by purchasing some food.

Review №45

2023-12-24 18:19:11

Wentin this morning at about 7:20 am and was totally ignored, so I left and went to the coffee bean

Review №46

2023-04-25 14:21:20

I enjoy this Starbucks in Santa Monica. Lauren is very friendly and provides excellent customer service. Thank you to all the workers here! ❤️

Review №47

2020-01-18 19:51:03

The people at this Starbucks were so friendly I felt moved to write a good review! Visited Santa Monica and stopped by here and had such a positive experience with the employees I came back the next day and its like we became buddies in such a short time. I do wish there were outlets for charging phones/laptops/my GoPro but the service and friendliness were memorable. Thanks Starbucks friends!

Review №48

2021-11-06 20:25:56

2 experiences negatively influence this review. one employee with a smart mouth telling a person to shut up and smart mouthed ab0out having to clean up a mess and blaming an individual who didnt make the mess? if this is the environment Starbucks wishes to cultivate in their store? well they should either close shop or fire said employee...

Review №49

2020-01-25 19:21:34

Quick service. Used mobile order service and they were fast.

Review №50

2022-09-04 16:04:04

Racist because I look white but I’m actually Mexican. Mexican girl would only give tall water to me but gave two grande waters to other Latinos. Made my coffee wrong on top of it all. Rude as I have found in ALL of LA. I have spent a fortune at starbucks and hardly asked for anything extra. I had to walk 10 min then get treated like I’m racist-when my father is Mexican. Stop judging a book by its cover as I probably speak better Spanish than you. LA is by far the worst city in America -rude and mean. This is the second starbucks where a Mexican girl has assumed I am white -I am very polite. Do I need to start speaking Spanish so I can be treated as other Latinos? No problem. Starbucks-you really need to take a look at LA-you have a racist issue. I do not see these issues in Florida or Texas-being judged bc my skin is white when I’m actually not white.

Review №51

2019-03-23 12:44:05

Bad Starbucks in awful Starbucks district. Employees are hateful, not towards non-whites as said in previous review, but against anyone not appearing to make $100,000 a year or more. All employees are not white, their hate isnt racist, its classist. There are no outlets and they show up to open whenever they want. Today they are over 30 minutes late so far, still not open. Despite all of that, its still a homeless shelter in the morning, including shopping cart parking in front. All Starbucks in area take the worst aspects of authoritarianism, and then give zero cares about things like service and atmosphere. The only thing keeping this store open is the Starbucks name and location. Otherwise its among the worst Starbucks on west coast. That applies to all district stores. Once you get into LA proper they start acting like, and treating you like, humans.

Review №52

2018-12-20 05:34:15

I Um, okay heres the truth I have never ordered from Starbucks before. And if Im to be honest I was full of trepidation, fearing I would embarrass myself or worse by ridiculed.However the person who served me was very nice, and even got my name right despite a thicc Aussie accent.She explained to me the sizes, and for that Im eternally grateful. If she is ever in Sydney, she will have a friend she can depend on.Im not sure how to finish off this review, but unexpectedly.

Review №53

2019-03-16 16:31:19

This place is constantly packed with people, to the point the staff are always moving about and doing something. Comparing to the other store that is in the shopping centre this place is a whole lot quicker despite both places having the same amount of staff but this store being a whole lot more busy. There was one lady that was handing out the drinks that was really polite and well mannered. I sat there watching her serve everyone and asking how their day was, and asking different people different questions. My only issue is with the people BUYING the drinks. Why are people complaining about their drinks being made slowly only after 5 minutes. The world doesn’t revolve around you, HAVE SOME PATIENTS!

Review №54

2023-02-02 00:04:51

Coffee is always spot on super hot but the breakfast sandwiches microwaved scalding hot is not ideal by the time it cools down the croissant is rubbery and very hard to chew

Review №55

2019-07-04 02:21:24

Everytime I go to this Starbucks parts of or my whole order is wrong and the coffee is burnt. Every single time. I would go to another Starbucks but this location is right next to where I work so its convenient. However, today they got it wrong yet again. As the staff is friendly, its quite aggrivating to never get my correct order. Ill be taking my business elsewhere from now on.

Review №56

2018-01-16 09:23:45

The staff has no idea what drinks are vegan or gluten-free and wouldnt try and figure it out. I ended up with a tea lemonade and it ended up in the trash. I love tea lemonade but this did not taste good. Staff werent helpful and seemed rushed to get people out instead of trying to make sure they had a good experience.

Review №57

2017-12-27 04:12:45

The most disgusting and the dirtiest restroom for a place which served drinks and food. Discussed it with the store manager, he agreed and told me go ahead and post it. The fact these guys are so busy, doesn’t mean they can compromise public safety. I hope someone from the corporation office reads these comments.

Review №58

2023-02-03 13:26:20

Food & drink quality as expected. Service was quick. Only downside is there’s no seating but I’m sure there’s a reason for it

Review №59

2017-06-13 17:54:01

Coffee stop during shopping seems like a great idea... until you stand in a queue that moves so slow due to only one person on the tills. Once you get to the front you are asked to wait by an off duty employee that was ringing up her own purchases. To top it all off, they get the order incorrect! Not worth the wait or price just for a brand named coffee.

Review №60

2016-04-30 16:54:30

Too busy! The employees were completely unable to keep up with the rush, and were a bit rude when I asked about my drink (which I had ordered 20 minutes prior). No, its not their fault that they were overloaded, but I dont think I was being unreasonable?

Review №61

2017-12-14 18:07:03

Starbucks Starbucks Starbucks....why has this place gone down in quality. Who ever manages the place for one needs to install more power surges. I for one needed to charge my phone and there were no power surges. Also the one that I did find didnt work. The CEO of Starbucks needs to revamp this place. Also there ARE too many homeless people hanging around there. I want to go to a place, have a coffee and be able to charge my phone in peace. This place has become pathetic.

Review №62

2017-07-30 21:15:34

This place is/was great. The drinks, food and service are still top notch BUT, as is typical these days theyve made changes that lower the experience.1) To wit; there are no longer any electrical plugs 2) theyve taken away a lot of seating. There is an area to the left when you come in that could easily accommodate four tables. They were there once but some manager decided to create consumer angst by minimalist seating. 3) to compensate for that they crank the music (abusic) up loud enough to blow out your eardrums and prevent any meaningful conversation. 4) on the outside theyve removed the sun umbrellas so plan on getting skin cancer if you want to sit outside for more than five minutes-way to go Starbucks-take our money and risk our health.5) with the volume of people coming here there is always a HUGE line for the bathroom. So when your coffee or tea hits your bladder you better have a plan B or you s--- out of luck-pun intended. They had two bathrooms here but again management decided to create more consumer angst By restricting access 6) some company built a high wall outside next door so the once wonderful people watching view is now restricted.You can do better Starbucks!!!

Review №63

2017-02-26 06:05:07

Worst service ever, I was waiting in line and it was my turn to order when the associate told me to go to next person who will take my order, he was so clueless. I was already upset by the person taking my order not paying attention to what I was ordering because he was too busy asking questions to his colleague. My two lattes were done incorrectly, the cream melted inside the coffee because they had it sitting on the side lines way back from five orders ahead of mine. They were not even calling people to get their drinks, it was disorganized, that I will not stop by again. I paid too much for bad coffee service.

Review №64

2018-10-03 02:28:58

Clean, busy, wheelchair accessible. Outdoor patio

Review №65

2019-01-07 08:23:27

This is a very good location, extremely busy shopping area, right on the 3rd St Promenade. Great for in and out quick trips.However, it has outdoor seating, great for watching the world go by. Great for people watching also. Don’t sit by the door unless you wanna be bothered every single second by crowds in and out!Not a cozy place, though, more of a train station feel and look - grab smthg and go.If you want a moment to chill, sit outside, if the weather is good! Inside there is no chilaxing and hanging around, it’s a revolving door of people.

Review №66

2024-05-14 23:55:14

Staff is always nice and helpful

Review №67

2017-11-02 06:03:24

The worst Starbucks I have ever been. I was at the store at 10:45 pm; one of the staff was cleaning the restrooms. She put a sign restroom closed. They didnt want any one to use the restrooms as they need to keep them clean for the next day. They are sending all customers to a public restroom at 3rd Street Promenade, Santa Monica. Really very lazy staff. I am guessing what their manager will be !!!!!

Review №68

2018-04-15 20:30:29

Terrible service. Two of our drinks were ready in a timely manner but two were forgotten so after 20 min of waiting for them and then asking about them, they made them, using the dairy container when they were supposed to be nondairy and they we’re terrible and had to be thrown away-one had no flavor and the other had an awful flavor. We were in a rush to see a movie so we didn’t have time to ask for them to be made again. Will never go back!

Review №69

2018-02-25 22:14:28

Went there on a February Sunday night and the store was very busy with a long line of customers. I ordered with the App and received my order in a reasonable time. I thought the staff did great under the circumstances and kept the order fulfillment moving.

Review №70

2017-12-22 07:44:31

Every Starbucks store without outlets deserves a one-star rating. This is a store that actually still had working outlets as recently as July.The employees went above and beyond to help, but there was little that they could do. Listen up, management. People actually come to Starbucks to not only drink coffee, but also work on their computers and charge their phones. Pathetic. Im never coming back again.

Review №71

2019-02-16 16:24:55

Consistency is the key to starbucks I can always count on a great tasting cup of coffee not coffee drink at any one of the many locations. They also keep coming up of new seasonal drinks n blends to keep u coming back for something new . Its by far ahead of other coffee places .

Review №72

2018-10-02 00:57:13

I usually order & love Starbucks iced green tea latte. I understand the timeand day is usually busy, but it was no reason for my drink to be made with no love. It was literally all milk in ice & a dash of green tea matcha ! I also waited & expecting for it to come as ordered. I was disappointed, I should’ve said something but I just walked out.

Review №73

2022-06-10 12:36:08

The Starbucks workers need some recognition for being super chill and not judgemental when it comes to some needing coffee with a side of water. Much appreciated 🤙🏽 no hassle.

Review №74

2018-09-14 06:30:30

I’m always looking for a coffee shop open late. These guys are supposed to be but they start closing over an hour early and basically pushing everyone out the door. All the chairs are up by 11:30 and you’ll get a dirty look of you try and come in after 11.

Review №75

2019-10-30 16:40:57

Starting to lose faith in this Starbucks. This is a very busy Starbucks, so the occasional mix up is understandable. 3 incorrect drink orders in a row though? Start watering down the price before watering down the service please.

Review №76

2018-06-09 02:09:34

Great to be back in the States unfortunately same as in London, Los Angeles, west Hollywood and others cities. Starbucks doesnt provide a restroom for customer to wash our hands before we eat their food. Deleting the app 😂

Review №77

2020-01-06 21:36:38

This is a good Starbucks location especially for one thats in Santa Monica They have good quality coffee theyre pretty quick and they dont seem to take that long depending on the day and the time that you were there so you definitely want to keep an eye out for that maybe order a head with the Starbucks app

Review №78

2015-12-10 20:39:21

I come here pretty often, but I doubt I will return after today. I got my drink quickly, waited 10 minutes for a sandwich order, had to ask about it (the girl serving was incredibly rude and seemed put out by my asking) and lo and behold they HAD forgotten and just then put it in the oven. When it finally came out she put it underneath whatever drink she was serving and dripped sink water all over it! She then handed me the wet bag and was surprised when I asked for a fresh bag. I should have asked for a whole new sandwich but they had already taken over half of my lunch break. The girl serving was INCREDIBLY rude and obviously does not understand the concept of sanitary food handling. I wish I had got her name (and I NEVER do that sort of thing) but she was serving Thursday 12/10 at 12:15

Review №79

2019-05-08 03:29:35

Come on now is there coffee really worth the price they’re selling it for? Why support the huge corporation at those ridiculous prices. Please go to a locally owned coffee shop he will get better service a better product and feel better about yourself too. These guys do nothing for the community.

Review №80

2015-09-22 19:10:27

Fast service, friendly. Not lots of plugs but enough. It wasnt over-crowded (here on a Tues at 11am-12:30PM). Tourists come and go so plenty of ppl watching if youre into that kind of thing. Had a hot chocolate, it was hot and chocolate.

Review №81

2015-11-28 00:24:44

Im a huge fan of Starbucks and a loyal customer, but this location is run horribly. The dining area is not kept clean, and the condiment station (milk, sugar, napkings) is a mess with empty milk containers and spills. Even the pickup counter is a sticky mess, which the staff can easily see and should be cleaning from behind the counter.And worst of all, the staff here cant even make coffee right! I ordered a Venti Pike Place coffee, and when I took my first drink, I got a mouthful of coffe grounds. I went to the pickup area to get a new coffee, but the baristas would not even make eye contact or acknowledge I was standing there. So I went back to the line, and told the girl at the register. Her reaction was like shed never heard of coffee grounds, and had no idea where they could have possibly come from. She then asked her co-worker how coffee grounds could get into a cup, so he pulled out the cofee ground holder from the brewer, and with a look of disgust asked her who made this? Apparently someone forget to put in a filter! Rather than dumping out that batch of coffee and brewing one, the girl at the register grabbed a clean cup, and poured me a new cup of coffee from the same batch that was filled with grounds!Note to manager: Please make sure your staff knows how to make your primary product.Considering how busy this Starbucks location is with shoppers & tourists, they should have one team member dedicated to keeping the customer area clean. For many international tourists, this is the fist impression they get of Starbucks in Los Angeles.Also, why is this Starbucks location so small?! You can barely get to the ordering counter because you have to weave through tables, customers at the pickup counter, people putting cream/sugar in their coffee, and point-of-purchase displays! The design is horrible for customer-flow, and for a flagship location like this, Starbucks should have a retail space thats at least twice this size.

Review №82

2016-10-14 03:55:15

I was very offended about the fact that my step-dad wasnt allowed to use the toilet. He was first given the password and realized there was no toiletpaper. When he asked for some, the toilet was suddenly closed due to cleaning. They gave no good explanation whatsoever for the sudden closure, we were given no toiletpaper but we could talk to the manager if we wanted to.We had already paid for our coffee and a cookie.We wont be coming back there again. Amateurs.

Review №83

2019-05-07 18:49:22

Very well located, on the 3rd street in santa monica. very lively avenue, dynamic !!! Starbucks remains basic but very good. what is also appreciable is the place that reigns there. prices are also reasonable, cheaper than in France! I recommend it in all and in addition the beach of Santa Monica is 10 minutes walk from Starbucks.

Review №84

2016-12-22 02:23:24

Well they really needed to cut off the outlets I guess because there is now some space but also now after 25 minutes sitting there you are told the bathrooms are closed Also you must avoid the brewed as they are too stingy to make it correctly. It anti-histamines 4 hours and then wires you 12.

Review №85

2016-02-04 20:32:41

Rude. I cant stand the attitude of the Baristas at this starbucks and that includes the management. Ridiculous attitudes and obscenely sardonic responses to every question or statement give this place one star. If I could vote lower, I would. They also dont control the population sitting outside or at the few indoor tables leaving those of us wanting to grab a seat for a bit, out of luck. All around, avoid this location. As for the people saying they never get their order wrong, well: out of 6 visits, mine has been correct once... it was a grande Pike Place. Choose another location.

Review №86

2023-08-05 04:12:36

Ordered extra caramel drizzle and they didn’t put it and work slow

Review №87

2018-08-03 17:09:41

My Vanilla bean tasted like water. My strawberry acaí wasnt made the way I asked for it and then they tell me its bc it needs more strawberries. No, Ive ordered this exact drink several times. They complain that they have to make it over again...

Review №88

2016-11-09 21:55:30

Love the Santa Monica boardwalk, and love that you can get coffee here and watch the ocean with coffee. It is a busy Starbucks, but they here they always mange to stay clean and to make coffee within reasonable time.

Review №89

2016-04-07 06:03:20

Super packed, long waits. Coffee was good as usual, but they also dont have anymore of the phone chargers that were advertised by Starbucks as a free product for use, which they didnt make clear at the store.

Review №90

2017-05-28 23:31:37

The worst Starbucks Ive ever seen. Awful taste with long waiting. I wanted to get refunded, but didnt try since they seemed so busy. You guys need more staffs than you think. Its literally awful.

Review №91

2019-08-23 04:59:02

Be prepared to pay for parking in an area where parking is scarce. Unless you dont mind walking from a half mile away. Im not using this to be negative. The area is great and I enjoy walking around the area. :)

Review №92

2018-07-18 21:41:36

Dont get the Nitro cold brew here. Its ALWAYS flat and doesnt foam very well. They must have a messef up Tap. I order the nitro pretty frequently at another store and its night and day. Dont waste your money

Review №93

2022-09-16 04:35:06

Wanted to grad a coffee during the official opening hours (8:45 pm) but the lazy employees told me they already closed and didn’t even let me buy a mug.

Review №94

2017-07-19 18:54:30

Ordered a few iced coconut milk macchiatos from here (no caramel) and they were great! Nice drink to have while walking around the Santa Monica area at night.

Review №95

2022-03-13 15:55:10

A regular Starbucks without a restroom and no seatings.

Review №96

2021-07-25 17:11:43

The baristas are very good at quickly serving the massive crowds that come through here. The line is usually long but moves quickly.

Review №97

2019-11-07 18:46:58

Like most of these, its kept cold and the seating is sporadic and intentionally designed so you dont stay. They use this tactic often in busy areas. I only go here if there isnt coffee bean in area

Review №98

2018-05-28 15:30:43

I visit this location about once a month. The staff is awesome. Only thing is that they have to deal with not just homeless but the beach living homeless. They handle it well.

Review №99

2017-03-16 07:46:31

Handy location to pick up a coffee. line up for the washroom is always long because so many people off the street come in just to use it... not kept so clean. Too bad,

Review №100

2022-08-05 16:57:03

There was no place to sit not were there bathrooms. I guess Ill stand here and drink this venti coffee and hope for the best

Review №101

2020-05-19 11:54:26

This location on La Brea Avenue (South of Beverly Blvd. and North of Wilshire Blvd.) in the Mid-City area, E of LACMA has much different roasting of Starbuxs coffee beans and blends of their signature coffee drinks. In addition, theres always an unoccupied seat or table to share.

Review №102

2018-11-08 21:04:11

The location is beautiful great coffee great staff what kind of busy the only thing that Starbucks should do they should manage the patio little different I was there having a coffee and bunch of homeless were coming and try to sit on my table one of them Park her card with a bunch of junk right behind my seat she made me very uncomfortable I felt bad about homeless but I dont want to be next to them I think Starbucks they should do something about this

Review №103

2016-05-03 23:15:26

None of the electrical outlets are working, and when I brought it to the baristas attention. All the barista did was tell me it has been this way for a while and there seems to be no plans on fixing the problem 😡

Review №104

2018-12-24 16:45:58

Nice staff. But like a lot of Starbucks, good number of homeless inside and the facility feels grimy. Bring your wipes.

Review №105

2019-11-11 05:12:28

Horrible experience went there on at 9pm on Sunday and no signs nothing just a bunch of construction workers who know nothing about customer service I’m very disappointed because I have a Starbucks card that I reloaded for this order and I walked a long way to get NOTHING!!! Horrible experience.

Review №106

2020-01-07 18:14:45

Its silly but everyday. I walk in like a zombie but Ashley is good to know what I need to come back alive again. My double shot espresso LOL

Review №107

2017-06-19 17:13:55

Busy, busy, busy!!! Hard to find seats sometimes, bathroom always a line, but drinks are always the same... Great! Pop in while shopping in promenade, and then go!

Review №108

2016-08-10 23:00:44

A good Starbucks coffee place in the center of downtown Santa Monica. It gets busy and seems smaller than some other locations but it has a short wait line and friendly service.

Review №109

2021-03-26 11:27:58

Sadly its so far from my house (13,410 km) i live in dubai been there a few times but its to far was amazing though!

Review №110

2019-08-12 07:34:53

Love Starbucks, but this location is Super Busy and Unfortunately not very clean also they removed the Bathrooms.Whats wrong with you Starbucks.

Review №111

2022-02-18 19:59:42

Your basic location, with the 20 somethings, not that interested in taking your order until they have finished their discussion about what they are doing after work :(

Review №112

2016-08-22 02:56:25

If they had electrical outlets installed, they would improve themselves as a location. They removed the electrical outlets to dissuade people from socializing their for pro-longed hours with their electrical devices that require electrical energy.

Review №113

2023-05-05 01:03:54

VERY SLOW paced, and long wait. A bit unprofessional, but the staff was kind

Review №114

2018-05-25 03:59:40

Not a friendly staff I miss the Starbucks that closed on third street and Wilshire .the staff at this busy location need to be trained better to see customers. Why the bathroom is gone ...

Review №115

2019-05-28 03:24:21

Went for a dedicated Male who loves Starbucks!!!Too expensive, we love Coffee Bean service & all the flavors with Dark Chocolate Ice Coffees.

Review №116

2017-07-20 05:31:27

Worst Starbucks ever been to. Slow, mix the orders up and very poor taste. A European family/ tourist gave up on their order after an hour of waiting. Will never go to this location again.

Review №117

2019-07-26 01:21:15

I highly recommend this place only if you want to die on sugar the frappuccino I ordered came out extremely sweet and it got watery so fast that I had to throw half of it away...🤮🤮🤮 definitely quitting this STARSUCKS

Review №118

2018-06-15 12:39:59

Good location and friendly staff but if you come early in a morning there’s quite a few homeless people hanging out in there which makes it feel unwelcome to stay and enjoy your coffee.

Review №119

2021-05-17 12:57:10

Food wws really fresh at breakfast time and their frapuccino were a bit bettee than other locations we have tried.

Review №120

2019-06-30 04:12:49

Used to be my favorite Starbucks. Max was an amazing barista and his positive energy always made it an enjoyable experience.

Review №121

2019-06-25 03:52:20

Granted it was Sunday at 12:30pm, but drive thru was relatively fast w. About $60 worth of order.

Review №122

2020-02-12 18:53:40

They didnt have enough syrup for one of the drinks and just charged me for the one. So kind and then you want to pay it forward

Review №123

2015-09-13 05:37:22

Starbucks all over the world including in tourist traps are consistent with their service, speed and taste. Good job!

Review №124

2019-06-17 01:35:06

I love starbucks its my go to coffee place. They will make u whatever you want dont be afraid to speak up!

Review №125

2015-12-19 23:07:45

The worst Starbucks ever!!! They put a fraction of an inch coffee in my cup and the rest foam. And when I told the barista she was very rude she took the cup complete the inch of coffee and gave it to me!!!

Review №126

2017-04-13 19:28:56

A 4 star would be a typical corporate Starbucks, 5 star would be excellent customer service, but when you get mediocre service and then you have to buy something to use a bathroom that is filthy and has not been restocked in a while, you get this Starbucks location and one star.

Review №127

2019-01-12 06:50:22

Nothing against the coffee or the service, but this one is so so homelessy. It is not comfortable to walk in or out. Choose a different Starbucks a few blocks away.

Review №128

2023-04-15 20:11:19

Really glad this store is here. It can be tiring shopping. A little pick me up can help.

Review №129

2019-02-03 15:19:07

For being a very popular, crowded Starbucks, the service is still fast and the employees are all nice & attentive.

Review №130

2017-07-23 21:30:19

Waited 15 minutes for my order, never came out. Then once I informed them that they forgot my order, they no longer had what I wanted. Terrible Starbucks.

Review №131

2023-09-19 16:19:43

No bathroom for paying customers… this is not ok

Review №132

2022-12-16 08:37:51

Liked this place.. beautiful place inside, nice atmosphere, good service

Review №133

2022-01-03 19:29:04

No chairs available inside or out, probably due to covid. Great late hours, though!

Review №134

2016-07-13 04:05:05

Starbucks is good about putting out very consistent food and drinks however this location receives so much traffic I would avoid fri-sun if possible.

Review №135

2022-09-19 06:04:59

Friendly staff, quick service

Review №136

2017-07-01 14:39:45

The staff are friendly and are always willing to make a cup of coffee the way you like it.

Review №137

2013-06-01 18:47:39

Prompt service without error, what else could one ask for in a coffee shop. Great staff, good location, and, as always, good coffee.

Review №138

2019-12-10 03:05:23

Came here to buy my coffee beans for my lattes and the coffee was expired. Very long line as well. Please update your beans! Nobody wants old roasted beans!

Review №139

2019-02-20 04:20:38

Great coffee, double espresso over ice wit cold foam...... LOVE IT !!!!! Exceptional service...

Review №140

2019-02-15 23:11:53

Ordered a London Fog..... 10 minutes later after standing at the counter for five, I got Earl Grey with some overly steamed/burned milk......... not impressed.

Review №141

2016-09-13 07:15:37

This place is racist and the employee that served me was rude towards me andIt felt like she didnt want to work there. Totally gave off a bad vibe...

Review №142

2014-12-09 17:04:38

Friendly staff. A bit noisy outside (trucks and buses and construction noise) and inside (lots of banging by baristas) but pleasant enough overall.

Review №143

2021-06-01 18:50:12

Starbucks is great but i try to buy from local business and support small chain coffee shops.

Review №144

2018-11-27 07:04:30

Had a vanilla bean and coffee cake dont know witch ones it was but not even half way in to then i started getting really bad stomach cramps

Review №145

2017-08-27 22:59:27

I asked them to blend my coffee with butter and they refused Ive traveled all over the world and Starbucks have always been great about my request until this placeNot great service by any means very stubborn staff

Review №146

2019-01-16 07:01:36

Use to be better when you had the same baristas but these days they always have new faces which makes for inconsistent drink preparations.

Review №147

2018-11-03 05:53:33

Good location. Outside sitting place is small but nice. All the regular menu.

Review №148

2022-06-13 12:04:04

Coffee tasted like ice water and it was way too crowded!!

Review №149

2022-12-29 03:08:39

Great location for a coffee on the way to Santa Monica mall and beach.

Review №150

2016-02-02 08:07:18

Its always busy. Always. But they do a good job at keeping the crowd moving and the drinks are good.

Review №151

2017-06-08 13:22:53

New employee isnt making mobile orders on time my reg brewed coffee took 10 minutes. Smh

Review №152

2018-12-23 22:37:56

Excellent place to get a warm drink on a cold California night. :) You cant ask for a better location.

Review №153

2018-10-16 23:18:30

They dont even have a bathroom, worst Starbucks Ive ever seen

Review №154

2021-06-01 19:26:58

The woman cashier was rude !!On memorail day 05/31/21 in the afternoon.

Review №155

2017-08-26 00:36:23

Coffee is good, but the restroom is really bad! Its always a huge line, and its only one room for everyone.

Review №156

2018-07-02 00:24:11

Don’t understand some of the negative reviews here. I always had a pleasant experience. Keep it up guys!

Review №157

2020-11-25 00:34:17

Love coming here for a quick coffee. Dislike when all the homeless are at the doorway though its a bit annoying

Review №158

2019-04-24 16:06:52

They have taken out power plugs and toilets in this Starbucks - which should be standard in all outlets

Review №159

2017-11-10 21:42:36

Always busy here but a great location starbucks and great friendly staff

Review №160

2017-02-17 12:30:26

Ok for grabbing a coffee to go when walking on 3rd street, but expect to spend some time waiting in the line.

Review №161

2024-06-10 01:42:33

No seating

Review №162

2019-07-07 03:07:55

Too busy, bad quality drinks. They dont pay attention when they.make your drinks

Review №163

2018-06-12 01:06:13

Another Awesome people watching Starbucks location as it is right on 3rd Street Promenade in Santa Monica. Two blocks from the beach.

Review №164

2018-11-30 17:23:43

Updated seating areas but still the same great tasting coffee and other beverages

Review №165

2023-05-23 04:30:53

They close store early then working hours.

Review №166

2024-06-06 03:45:17

Friendly staff!

Review №167

2021-07-10 09:25:28

Beth, Margaret, and Olga are the best. Great service by this amazing trio

Review №168

2017-04-22 09:01:35

Usually crowded but service is fast. I defenetly start my journey in 3rd street by buying one coffee from there.

Review №169

2021-09-26 14:39:31

Good 👍 service went I coming in thank you so much for help me and good service

Review №170

2018-05-12 03:00:33

Good service. Great location. But no restrooms.

Review №171

2017-11-12 15:52:21

Its as if Starbucks employees are professionally trained in/to gaslight any critique and or complaints.

Review №172

2019-05-11 02:58:04

Love the friendly baristas that makes the perfect latte for you to enjoy

Review №173

2017-09-11 00:12:31

Their hot brewed coffee is cold and old and the place is totally not clean and miss

Review №174

2014-08-10 06:05:48

No matter how long the line, is always moving fast and always great service :)

Review №175

2017-01-31 16:02:18

More crowded than other Starbucks. Drinks seem to be a little off usually.

Review №176

2017-09-23 20:27:23

Wrong prices, not clean and wrong drink. Just added some syrup instead of giving me a new one.

Review №177

2019-08-02 13:18:46

Been in line for 15 min. Still waiting for them to figure out 1 dudes order.

Review №178

2019-01-06 02:39:39

Wow on this coffeshop made me wait like 20 min for a decaf when I finally get it, it was cold.....the store was dirty,

Review №179

2018-12-29 01:45:33

They beat me senselessly, called me ugly. And Bill Gates is a POOR NOOB

Review №180

2018-10-29 19:03:04

Great coffee. Great place for people watching. Crappy parking.

Review №181

2020-08-18 23:05:26

Really lovely friendly Starbucks. But they all are ;)

Review №182

2019-08-28 18:34:58

Its location draws more than its fair share of panhandlers, otherwise gets the job done.

Review №183

2021-07-15 19:25:30

Waayyy better the coffee bean and tea leaf next door

Review №184

2015-12-21 03:20:46

Never let down by Starbucks. You just cant go wrong here

Review №185

2017-02-11 19:19:04

Great coffee, with friendly staff. Free wifi with a purchase

Review №186

2018-04-22 06:48:03

Great time to get an Americano and walk in Santa Monica. Extra friendly baristas

Review №187

2017-07-10 19:24:58

Fast friendly service. Small store and little seating though

Review №188

2019-07-01 13:53:17

Coffee great, but place is full homeless and vagrants

Review №189

2015-07-10 01:07:52

I come here with my family and friends. Its clean and nice.

Review №190

2019-06-29 05:19:17

Good place to get crispy hot and ready croissants.

Review №191

2019-06-10 03:24:32

This place is not suitable for customers bad service and always are out of coffee stoppers

Review №192

2019-02-05 05:26:15

Nice but no restroom or outlets for phones

Review №193

2016-07-10 02:06:11

Busy and slow. Though friendly, the staff were not the most polite...

Review №194

2019-01-03 01:04:35

Always great coffee! Good barista!!

Review №195

2018-12-27 17:12:33

Hated it no regular phone plug ins or polite service to non whites

Review №196

2014-03-28 09:40:37

Small location. Bathroom is not easily accessible since its in the promenade.

Review №197

2021-10-13 06:52:50

Please close at 1am instead of 10pm like before. ♡

Review №198

2018-10-06 12:55:15

One of the best people watching locations in LA County. Check it out!