Starbucks in Highland

Review №1

2024-06-02 18:22:55

Takes a lot to be 5 stars, so a 4 stars is a my version of “5 star” rating.Coffee drink is nice! I always get the White Mocha L Iced and water (Ethos water) to rinse my mouth after drinking the coffee that may contain sugar acids.Food is great too! I like the bacon, egg, and cheese wrap!Employees are a mixed opinion tho’ their job is to make orders. I don’t expect a lot from them.The 3rd place is smaller than before but i don’t really care about it, TBH.Bathroom is nice too.Outside is nice too and it haves shelter.No charging outlets.WiFi yes, but speeds may vary.Brand merchandise (clothing, cups, & etc) yes they do sale.

Review №2

2023-02-24 04:41:35

Great location with a drivethru and friendly employees. My drinks were as expected but I have to say service is what will bring me back I this location.

Review №3

2024-03-26 01:50:23

The new remodel is garbage. They removed a bathroom, removed extra seating, and made the atmosphere overall worse. Will be visiting better locations who actually value their customers. Extremely shameful remodel on Starbucks’ part. There goes the whole “third place” idea.

Review №4

2022-03-11 02:08:10

I came in to Starbucks on 27615 Baseline Rd in Highland,Ca and I had the worse experience here Wow!!! Didn’t get a welcome when coming in, I had to ask if someone was going to help me after just standing there for over 10 minutes and no one letting me know if they were going they we were going to take my order. I order a pour over and I was giving something else, I was giving my food items very rudely and one of the managers Yésica ask if there was a problem and aside of being unapologetic she rolled her eyes and proceeded to say if you want to complain you can call the 800 # and complain there.I had a issue here years ago and honestly now I remembered why I stopped coming to this location.Very uncomfortable situation.On a different note the store was very very dirty, trash was up to the top, counters and tables were sticky and disgusting. I had to ask to have my table cleaned and also I was handed the wet towel to do it myself.(See Pictures for verification of what was stated above)

Review №5

2024-04-03 14:04:48

Post-remodel the location has way less seating (probably the intent) with no discernible improvements to the ordering or receiving process. I placed a mobile order this morning for a protein box and a hot latte. Came in, waited a while, and was eventually handed a protein box that looked like it had already been opened (seal was torn through and fruit appeared to be missing) and an iced coffee. They exchanged the protein box when I pointed out that they had given me an open product, and they offered to remake the coffee, but given how long the first one took I didnt have another ten minutes to wait for a redo. This may be my closest Starbucks, but Ill be looking for another location to take my business on the way to work.

Review №6

2019-07-06 07:43:46

Found Starbucks with great wifi just no outlet available because all used at time that I arrived. Was able to complete school assignment. Nice staff. Thank you very much. Also, great view of San Bernardino mountains.

Review №7

2023-12-27 16:35:29

The staff were real sweet hearts to me at this location: good manners, kind, attentive, high on courtesy & care for the customer...at least as of the date of todays visit. I recommend this location above other STARBUCKS nearby... Because, their kindness & caring is really excellent

Review №8

2024-06-08 23:27:55

Horrible customer service. I definitely don’t recommend to come to this Starbucks.

Review №9

2023-12-05 15:43:57

I came to this starbucks this morning I asked if they had change for $100 the girl said yes, when I got to the window she asked me “ um what’s this “ I said you said you had change. anyway she ended up taking it. before I handed her the money I had her scan my $10 gift card on my app. she scanned it then I gave her the money & she gave me $80 back. My total was $20. I told her did you not deduct the gift card? & she tells me “ I never scanned it” LIKE YOU JUST SCANNED MY PHONE WHAT DO YOU MEAN?? Anyway she had lots of attitude. After she handed me my food she closed the window. she looked Mexican maybe some Indian in her. very very bad experience & customer service. I won’t come here again.

Review №10

2023-12-14 20:12:20

My experience at this Starbucks on 27615 Base Line St in Highland has always been terribleMy drinks come out wrong 90% of the time and it sucks because I live around the area and I usually get my coffee for my work commute and it’s always a let down. I always end up having to go to the Starbucks in front of my job and get a new drink there.Not only that but I’ve encountered terrible service here as well, on the most recent occasion the barista at the window not only had an attitude but was rude and condescending at the way I ordered my drink. Thankfully my order came out right otherwise I would’ve gone inside and let them know of the terrible service they always provide.