Starbucks in Martinez

Review №1

2024-03-03 20:51:01

Food is okay. The customer service is not! They dont greet you as you walk in. Apparently, they like to socialize with each other and not greet customers. I had to wait 7 mins before putting my drinks in..🤦‍♂️And, whats up with Add-ins?!!! I did not get 3/4 splash of Oatmilk..😑😡

Review №2

2024-06-18 14:41:15

I periodically come to this location since it opened, because it is so close to my home, but increasingly last resort. One time I came in stood in line, they were not busy in drive thru or walk-in, but I was able to leave before being acknowledged or asked what I would like to order. I walked to Safeway Starbucks and got way better service- kind, creative and attentive to details. At Martinez, ca I spell my name each time and still have it mis-spelled 80% of the time. Any time of day the energy of stress, sarcasm and deflection is palpable in how employees treat each other and customers. I listened to a woman carry on with a guy about a dog and kid while I was ordering and standing in front of her. I came in this morning because I have a gift card and was happiest to realize I could purchase merchandise not just food and drinks. I want to say something kind but unfortunately consistently unpleasant and indifferent experience. My take away is I’ll be attentive if I might be carrying out the energy that is better left at Starbucks.

Review №3

2024-02-23 03:53:56

Ive been going to this Starbucks since day one. Mainly because of the employees many of whom I have become friends with after they move on. I am there 6-7 days a week. Im so disappointed in the change. There is only of the employees there now that are friendly. I have been treated rudely several times now. And one by the new manager ! Who literally humiliated me there after going thru drive thru then being told I had to get out go into store over a mistake that they made that shouldve been handled simply and right at the drive thru.this all took 45 minutes ! I left there in tears and I was furious. Today again rude employee Im done I now know why the friendly employees have all left. I will now go into Safeway. I am one customer,I know. I was a good customer who spent alot of $ and tipped well. I believe youre new manager there has made everyone miserable. Update to my review. owner response generic insincere. Look at the other. Same response further proof of why this business has gone downhill. Response was useless. 3 weeks later after deciding to try again very nasty, after I honked at someone sitting drive thru. On phone not moving for several minutes with line behind me. Girl who waited on me I. Drive thru scolded me and then now 3 weeks later again??!! First and only time I have ever honked at anybody there ! Im done. And to the owner with the genetic response dont bother maybe no big deal to you. But you lost a long time customer who spends at least 50 $ a week there. No more.

Review №4

2024-05-19 16:59:19

They process drive through orders first so in store orders take a really long time. Took 25 minutes for me to get my food order of 2 breakfast sandwiches.

Review №5

2023-09-14 00:42:04

This location is extremely busy as it gets flooded by high schoolers during morning commute hours and this, along with the drive through, creates a huge wait time. Even if you order ahead, your order has very little chance of actually being ready when the Starbucks app says it will be. Best to avoid during the weekday mornings.

Review №6

2023-10-28 17:36:35

This place is great... until it gets busy. The local management appears to have implemented a policy that when they get behind on tickets/orders coming in - which on a weekend morning is always - instead of just working through each ticket as it comes in, theyll ask names of people who are waiting in line and cherry-pick them out of the queue.This is just asinine, as it invariably results in a lot of confusion and everyones orders taking longer than they otherwise would - everyone whos put in a mobile order has paid for it, so why on earth wouldnt you just make them in the order they come out? Its basic queueing theory, and youre also necessarily penalizing people who anticipate long lines and order well in advance.So yeah, out of peak hours, this place is great. But they are not equipped to deal with the volume this store gets and need to consider another espresso machine and more staff.

Review №7

2024-06-22 00:47:52

Starbucks heights veterans only likes the homeless.

Review №8

2023-12-02 17:15:23

This location is the worst!!! The employees are not properly trained. I wanted to redeem my points, they charged me the balance I had on the app and ALSO redeemed my points (taking 5.05 that was left on my app) and THEN when I called about it the lady who answered the phone was extremely rude, didnt listen to what I was saying at all and advised I would have to go back and wait in line for a refund and stated she was holding up the line by even being on the phone with me, HORRIBLE CUSTOMER SERVICE!!! I belive she said her name was Anita.

Review №9

2023-10-25 21:11:13

I went in to use the bathroom before I ordered... Im washing my hands and another guy leaves the bathroom without washing his hands.. ew.Im waiting in line, and that guy goes into the backroom, wait, what?An employee not washing their hands leaving... Even if not in an apron, I walked out.At least I used the bathroom, not a total loss of a visit

Review №10

2024-01-23 04:39:12

Starbucks claim to fame for me is the cloned way they setup their restaurants. You always get what you expect...