Presentation on Map Reviews Nearby

Starbucks in Van Nuys

4.3 (199) 6833 Van Nuys Blvd, Van Nuys, CA 91405, United States

Categories

Coffee shop
Breakfast restaurant
Cafe
Coffee store
Espresso bar
Internet cafe

Location on the map

Van Nuys, Los Angeles County, California, US

Phone: +1 818-988-9180
Site: https://starbucks.com/store-...

Opening hours

Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours

Edit info

Total reviews rating 4.3

199 Reviews for Starbucks 2024:

Review №1

2024-05-20 17:34:18

24hrs! Great energy from staff at 2am. My go to spot late night for coffee cravings.Espresso con panna with 6 blond shots, extra whip cream, and caramel drizzle!

Review №2

2024-05-17 10:39:25

They always make my coffee just right! Fast and friendly service.

Review №3

2023-11-23 02:59:17

No way in hell does this look like my cheese danish that i ordered... so unhappy with it.

Review №4

2024-06-03 10:06:03

Be careful with this institution, inadequate employees work when I asked them to bring me brownies, they said I didnt order it and forced me to pay for the order, and started threatening me, Im just shocked !!!

Review №5

2024-03-07 05:15:24

Now you have to order the remover or the one you occupy to cover the glass, if you want more sugar you also have to order it and the employees reluctantly give it to you not as before you could grab

Review №6

2023-12-19 13:03:54

Pros: open 24 hours, orders usually correctCons: not in the best area, theres usually a bit of a line/wait, sometimes orders are not correct & they do a sad job of fixing it.Why wouldnt an iced coffee have ice? Why wouldnt you grab a new cup with ice & pour the drink into that cup? How you gonna just give me a small cup of ice on the side & think Im satisfied with my order? You dont know my car cupholder situation & i did not ask for ice on the side. Unfortunately thats what I got, and i couldnt get the drink properly put into a single cup because i wasnt the one who picked up my order. 🤷‍♀️ still shouldnt have been handed over like that. 😕

Review №7

2024-01-11 02:21:12

Love this place . I have a Starbucks around the corner from my house, but omg they are too busy and slow. This one on van nuys and vanowen it’s fast, friendly and polite . Highly recommended. Thank you

Review №8

2019-08-27 23:09:57

Customer service was great in drive thru. Cashier was very nice. Amount of waiting was good/okay. Frappuccino was very good. I recommend this Starbucks. I will definitely come back again. 😊

Review №9

2021-01-11 05:50:10

Nice location with a quick drive thru and personable staff. The wifi at this location isnt as strong as others. The cold brew is great and the service is solid.

Review №10

2023-11-18 15:36:44

It is sad to write this review because I’ve had always a great experience coming here until today.One drink was good, the other one was just milk didn’t have any coffee taste and even though the 2 drinks were exactly the same.I didn’t wanna bother them so I asked if they could add to my order 2 espresso shots to make the drink better, since we were in the drive thru I didn’t wanna hold people up so I let the cashier know that I was coming inside to pay.Cashier didn’t let his coworkers know that I was coming inside, but since he was so busy I completely understood and decided to purchase the shots with another cashier.The only thing that really bothered was the attitude of the barista. The espresso I ordered in the drive thru was ready and instead of just handing to me, the guy decided to trash it.Poor customer service, people already have enough problems for you to act this way. Terrible.

Review №11

2023-11-01 17:25:50

4 total stars but the store met expectations all around. Consistency is the McDonald’s way so corporate Starbucks has followed nicely. (The coffee was not as hot as it should/could have been)

Review №12

2023-09-25 05:26:13

What a breath of fresh air! After a horrible experience with the one on Sherman Way (that I have decided to completely avoid), I stopped here!Wow, what a difference !Not only was the staff friendly, organized, patient, knowledgeable, but they also made you feel valued !I am so glad it’s just as close by. I will be stopping here when from now on.Thanks so much ! ☕️

Review №13

2023-10-22 20:26:03

Customer service was great in spite of the rush hour. The only thing that I didnt like was a wet straw for my drink. The guy at the counter did give me a new one and did offer to take the very nice.

Review №14

2017-08-10 05:51:24

Great location, parking is easy, as well as drive thru. Baristas are always welcoming and offer new drinks. Wait time is minimal. My go to spot

Review №15

2023-10-03 04:29:13

My neighborhood shop! The baristas are always on their A-game, even when theyre dealing with the horde of teenagers in the morning (dont go by right before 8 if you wanna miss that crowd. The drive through usually has a line down the street, but its super easy to park and run in and grab your mobile order.

Review №16

2023-07-30 07:50:12

Jess is the BEST!!! THE MOST AMAZING BARISTA EVER! Made my drink taste out of this world better than anyone else has ever made it! All while keeping a great conversation with me. I will be coming back often!

Review №17

2019-06-13 17:17:21

Starbucks has locations on every corner in every city, every country and every galaxy it seems...Their new drink, Carmel Crunch Frappuccino is out of this world good! The Frappuccino has sugar crystals sprinkled on top of the whipped cream. I would suggest this drink along with their Bacon Egg Bites, two to a pack. Parking is plentiful also.

Review №18

2024-06-07 07:23:29

Again I got there and again they disappointed me, change the employees

Review №19

2021-05-14 18:48:14

Medium caramel frappe! Staff all, each one, friendly & helpful...even engaging! Super service & delicious drinks as well as baked items...like scones!!

Review №20

2023-04-14 00:10:48

The drive thru is always packed but quickly moving. Service is always pleasant. Outside atmosphere may be shakey with homeless hanging around. But weve never experienced any significant issues at this location.

Review №21

2020-11-02 22:22:49

Omg this was my 1st time at this Starbucks and it was my 1st trip out on the street with my new car and I swear this was the best experience ever driving through the drive thru and Anna who took my order with such a sweetheart in so great in my drink rocks its amazing

Review №22

2017-03-06 20:17:02

Nice establishment with good service. Only downside was it wasnt crowded and it took at least 10 mins to get my drink. Other than that great!!

Review №23

2023-04-23 15:50:16

My go to spot every morning before work. They never disappoint. That first sip is all it takes to get my day going! Thank you starbies! Love 💕

Review №24

2023-01-21 09:48:33

Worst experience ever. If I could give 0 star I would. I ordered through mobile app since it says that the location open 24 hours, had my boyfriend went over to pick up the drink but the worker said theyre closed already and did not get any online orders because they already close all the tablets so my boyfriend showed them the order I made and the only reply was we dont have any orders, we dont have any drinks. How does that make sense? He called me to tell me what happened so I had him go back to ask for the refund or something but the worker locked the door and completely IGNORED my boyfriend at all cost. Why would I be able to order from YOUR OWN APPLICATION if I cant get my order? Its not like I order through third party or anything and I cant get a refund on my app so I wasted my money for nothing! If anyone from the store or manager are reading this please do something about it, this is unacceptable.

Review №25

2023-02-21 04:25:16

The store was quiet. There were several people working on their laptops. Unfortunately, they were out of nitro cold brew. I settled for ice coffee. The iced coffee appeared to taste pre-sweetened.The staff was friendly and helpful.

Review №26

2020-07-23 16:43:07

The service there is second 2 none. Use to be an old Arbys back in the day, therefore they have a drive-thru.THE Starbucks to go to in the San Fernando Valley.

Review №27

2022-06-18 19:40:14

Staff are very friendly and helpful.They clean the place out very well. It acts as a hangout for teenagers specially in the late afternoon and evening. Despite the store becoming a restroom stopover for some, their toilets are clean and well-maintained.They have outdoor tables and seats however I never saw someone using it even in the evening.Must Try: strawberry acai tea

Review №28

2024-01-16 00:07:39

Everyone is friendly. I always order here thru the app.

Review №29

2020-11-18 18:23:57

This location is typically good but manager is rude and the girl at the window is clueless. They got upset at me because they got my order wrong and I had to wait and pull up to get my missing order. They don’t know how to communicate properly and that manager and the girl at the window with the glasses and the silver pin in her visor lack customer service skills in a “high pressure” situation which could’ve been resolved by simply saying, “we’ll have to charge you for the drink, if you can please pull up, and we will take it over to your car sorry for the inconvenience” instead I was told “before pulling up into the window make sure you verify your order next time”

Review №30

2022-05-16 00:45:25

Had the worst service this morning at this Starbucks location. Went in this morning to get my drink and food. I did this though mobile order. App said 5 to 7 minutes. It took them more like 15 to 20 minutes and the barista got bad when I come up to get my food and drink. This will be that last time I go to this location.

Review №31

2020-04-08 01:35:01

I went to this location for the first time today. I was picking up some drinks for my boss and myself. Considering all that is going on today, the staff at this location are amazing. My boss ordered the drinks via her Starbucks app and I went to pick them up. I ended up ordering a sandwich separately, in addition to the beverages. When I arrived, the line was obviously a bit long, considering the circumstances, but the drinks and the sandwich were made to order and were delicious. The staff was incredibly friendly and professional, everyone I could see was wearing protective wear, and despite the many customers, they remained calm and collected. I was truly impressed with this experience and I thank everyone at this location for coming to work and really making the best of our current situation. I hope you all stay safe and healthy!

Review №32

2022-05-25 08:15:02

Dont be intimidated by the long line - it moves quickly. Love these cookies, but be careful if youre allergic to peanuts. My son is allergic to peanuts and has a scratchy, throat allergy when eating vanilla ice cream cookie sandwich as they make peanut butter cookies on site.

Review №33

2019-08-14 21:48:54

My experience was great. Although, I came across an individual who complained about their experience to me while I was there. But my experience was wonderful. There was no waiting to place my order. He indicated to me that he was brewing a fresh batch for me. When my order was ready he brought it out to me with a smile. The next morning I went back for a cup of coffee and there were coffee grounds in the bottom of my cup. I had never experienced that ever in the years Ive been going to Starbucks. I was still met with the same excellent service. But I dont like coffee grounds in the bottom of my coffee cup. You cant get that last drop. You all remember down to the last drop? For those of you that are in my age group. Lol!😁

Review №34

2023-02-21 19:16:49

This store is so loud, and noisy. Forget about reading a book or working peacefully.The bathroom were also disgusting. Not a pleasant experience to spend an hour

Review №35

2021-10-01 09:26:59

This location makes starbucks look bad. Sloppy orders, rude employees & bad manners. I requested for apple juice in one of my refresher drinks, the guy transferred to another microphone & accidentally forgot to mute it. He said, “he is so complicated”. I intervened & said, “yes, I am”. They got embarrassed since I caught them but this is probably what they do behind your backs. Would you like employees of such mindset to make drink for you? How would they treat your food with any cleanliness or hygiene if they don’t even respect the same customers who give them business? Think about it.My food experience- I got a drink from here with cup full of ice. I didn’t pay for ice, but a drink. I came at 4:15 AM when drive through was empty. It’s not freaky rush hour that you can’t make a proper drink.

Review №36

2021-11-26 04:43:33

I actually liked this place until todays experience. I went on a walk today and it was Thanksgiving day. The walk is about 15 min. Starbucks was closed for inside orders but drive through was open, so I decided to go with other cars. Waited in line for about 10 min. When it was my time to order who ever was at the speaker phone said that I can’t order without a car, which I said I have invisible car he said it was clever but he can’t accept my order. If that was for my safety then it was already failed coz we were waiting between two cars before. Personally if they wanted to escalate this situation just accept my order and ask to stay aside from the line and then call me. Well nothing was done and my mood was totally killed for Thanksgiving, thank you Starbucks employees!

Review №37

2024-03-26 18:21:56

Grade service friendly staff

Review №38

2022-03-14 17:00:24

This Starbucks is conveniently located on a corner that has a traffic light so you can get in and out easily.When we went through the drive-thru there was a homeless man sitting at the entrance but he wasnt trying to communicate with anyone.The drive-thru line moved quickly even though there were 4 cars ahead of us.By the time we got to the window, our drinks were waiting for us.I used my Starbucks gift card, as I always do, but was surprised I wasnt told what my balance was after the transaction. Every other Starbucks Ive ever gone to does that so I was a little taken aback.The young lady at the drive-thru was very pleasant tho.

Review №39

2022-03-20 19:04:51

Today I came in to this location in van Nuys, i just wanted to share how great Ramona’s customer service was. She was smiling and giving her best customer service to her customers!!! Thank you for making my day Ramona!!! I love this location

Review №40

2016-11-20 22:15:55

I have no complaints. I go to many different Starbucks to study for my nursing program and many employees already know what I want because I go there so often. But theyre quick and efficient especially with a drive thru to deal with.

Review №41

2019-01-05 18:30:12

Everything went normal till I decided to ask for a coffee refill. I pulled up next to the cashier while she(the cashier) helped other customers. She noticed me so I asked for a refill to which she replied, let me finish with them and Ill help you. So I waited for about 10 minutes ( while everyone else could see I was standing there but one bothered to offer help). Then she(the cashier) noticed me again but this time she told me to stand in line to get my refill but at this point there were about 10 customers in line so I just left.

Review №42

2023-01-03 19:04:45

Very nice and attentive. The only downside is that there are no outlets, so you need to make sure to be all charged up before sitting down to work in the store.

Review №43

2022-04-11 00:55:16

Starbucks was fine before the pandemic. Now its not so good. The coffee specifically. Before you could add your own cream and sweetener to taste. Now they add it for you and they get it right maybe 25% of the time. The other 75% of the time its just wrong.So I find myself going to Starbucks a lot less.

Review №44

2022-11-07 09:09:32

Completely disgusted with the low level of customer service and urgency. First and last time I will ever go back to that location. Super slow and super unprofessional!

Review №45

2018-09-19 20:59:46

Always getting my order wrong... today I waited 15 minutes for my mobile order. The customer service here is severely lacking. There are a couple of great workers here, and im sorry they get lumped in to this review... but more often than not, I have problems with my order here. I think Ive finally been convinced to stay away for good.They have a problem apologizing and treat you like a nuisance when its their mistake. So dismissive. Management should be reevaluated.

Review №46

2021-09-07 03:52:02

They were very nice. They accidentally put whipcream on a drink that wasnt supposed to have whip cream. They remade my drink at no charge. Thank you employees for your hard work and friendliness.

Review №47

2023-10-16 23:28:45

Every employee there is nice and friendly they do a good job

Review №48

2016-09-05 16:21:54

Just your below average Starbucks, staff could be more attentive. I always need to make sure I ask for a receipt because more often than I would like, my order is completely inaccurate or they forget to make something.Update 9/5/16This location has really improved drastically since I last wrote my review, it must be new staff, perhaps new management but whatever the case Im glad to see these changes.

Review №49

2019-11-06 02:11:42

Do not go at the time school starts. I feel for the workers because it seems like a bunch of HS kids from across the street are just hanging out or asking for water. But one of my drinks took way too long, they lost the other drink, and while waiting for the second drink (which was just regular coffee), I asked if I could have some ice and the guy was kinda rude about it. Keep cool under pressure. We know youre overwhelmed but if youre polite, customers can be very understanding.

Review №50

2019-08-20 19:27:18

First time I have ever been inside this Starbucks. I was pleasantly surprised. My husband bought packaged coffee, and the man behind the counter was awesome at making suggestions for him. He was even kind enough to grind the beans for him.

Review №51

2022-01-14 17:49:45

Exterior: three stars. Decent outdoor seating area. Surely this was a location converted from some other fast food restaurant. The drive through is very busy but its a good lay out, and it doesnt interfere with the parking lot.Interior: three stars. Bare bones interior, a couple design cycles old (what I would call the walnut cycle of Starbucks design.)Vibe: three stars. Seems like the staff is very on point here, points for being open all day and night, but obviously there is a junky/unhoused situation.Overall three stars, 24 hour locations are very rare for Starbucks.

Review №52

2021-04-27 06:28:10

Great Starbucks and the staff are super friendly here, but the line for the drive thru was ridiculous. I let someone that was coming from the opposite direction on the street you access the drive thru in before me, even though it was my turn to go and that little act of kindness was acknowledged by them paying for my coffee which made my day. I suggest if you visit this Starbucks you go in and not hassle with the long wait you will experience in the drive thru.

Review №53

2018-09-02 06:01:45

Came to buy a medicine ball late at night because of a bad cold and “Marilyn” at drive through was the best and friendly! Made me feel better ☺️ Thank you so much ! She even gave me a few free snacks which no Starbucks has ever done. Again thank you !!

Review №54

2021-12-13 02:04:00

Not satisfied with my last two uber eats orders. One order, hot caramel macchiato didnt taste like a macchiato more like vanilla latte and a hint of caramel, and i had that drink here numerous times. Anyhoo, i decided to switch locations. Besides customer service kinda went down here in last few months, this location used to be one of my faves, not anymore. Decided to give this location another chance, I went ahead and placed another order form here and again so not satisfied. My drink was missing like about 1 1/2 of my pumkin spice latte. It happens most of the time when you ask with whip or their foam, they skimp out on coffee. I pay for coffee not foam/whip. Requested a refund and it was not given to me, went something like- unfortunately we will not be able to provide you with a refund for your item this time huh, why NOT? I pay $6.25 for a full size drink and got less, got skimped. As a regular paying customer, I deserve a lot more than maybe today you and your business is not valued.

Review №55

2023-02-12 18:56:27

This location has both drive-thu and walk up counter service. There is some seating available inside with additional outdoor seating as well. The restrooms were okay and the staff friendly plus the coffee up to par.

Review №56

2021-01-16 22:25:35

LIES! Drive thru was blocked with cones this morning at approximately 0410 hours. Not a single employee was present. And other days when I would go around 0545 hours they either have one thing, but not the other. Like pastries or coffee. I expected better from Starbucks.

Review №57

2020-10-26 19:02:46

This starbucks is THE best Starbucks around Van nuys. Not only is everyone at the window so friendly, but even at the speaker when I order, they are so helpful, patient, and friendly. If I ever feel like my drink needs anything extra, they are always accommodating and never make me feel uncomfortable asking. I have been to the Starbucks on woodman and sherman way, and WOW what a huge difference in customer service and quality. Thank you to the staff and management of this location, you have forever customers in this household. My boyfriend David and I are regulars. Hard work doesnt go unnoticed, and we wish the best upon everyone in this store, and hope the company notices.

Review №58

2019-10-11 00:33:47

My lady friend & I stopped by for two Caramel Macchiatos. Their new promotion of Thursday buy one get one free meant putting Starbucks App on my phone. I applaud very nice Cashier Kyla for her incredible patience today. Delicious hot drinks.

Review №59

2019-03-11 03:57:31

This Starbucks is awful and the managers allow it to be run by children. Paid 10 dollars through uber eats for a large coffee and they brought me a small. When I called Starbucks they said it was because they were out of large cups but they didn’t bother to cancel the order or refund me. Do not recommend.

Review №60

2019-03-16 22:05:21

No complaints. Drive thru can get pretty packed in the mornings. Service has been good (just speaking for drive thru experience). Just not a fan of the actually location of it, some drivers around this location are just awful... but that’s everywhere in L.A. I suppose

Review №61

2023-03-27 23:01:45

I was there early in the morning on my way out of town. Staff were friendly. The place was nice.

Review №62

2018-06-02 21:47:18

Really friendly staff, always clean, and the usual fare. I love their fetta, spinach and cage-free egg white sandwiches!! Outdoor seating is nice, a little sparse on the plug-ins (which maybe is an LA thing), and in an area where you get a lot of young people coming in. My go-to spot to get some work done.

Review №63

2024-03-10 07:33:07

First person to use this location lol

Review №64

2020-12-01 08:10:36

Its typical experience of coffee splendor although I will say one thing that was an extra bonus kudos to them and nice Starbucks attended was kind enough to allow me in to use the facilities even though they were within seconds of closing she did resist mildly but with my endearing persistence she plead mercy on me and allowed me the use and I was most graciously appreciative so extra bonus star for them

Review №65

2023-02-10 02:17:25

They made my drink it was bad didnt like it the drink was not made right and the drive thru employee was rude I dont think Ill be going there again and I spend alot of money at Starbucks

Review №66

2021-05-06 16:39:49

Friendly service, the only downside is the traffic jam cause by the drive thru line that makes it impossible to drive through Hart St. I have many time got quite close hitting or get hit by other vehicles waiting in line at drive thru. They need to reroute the line or just take off definitely...

Review №67

2021-11-21 21:36:49

Easy drive thru experience. One large drink was delivered in large cup but the amount of liquid in the cup was, at best, a medium drink. There was at least two inches of clearance between the liquid and the top of the cup.

Review №68

2019-05-25 17:20:23

This is our Starbucks. Weve lived across the street for 4 years. It used to be our go to Starbucks. Key words USED TO BE. They have gone 100% down hill. My wife and I literally order the same thing every time. Nothing complicated. Soy mocha no whip and a white mocha add shot. They get it right maybe 60% of the time. Although they are in a busy cross section they are also located in a residential area. They used to be really good about asking patrons not to honk in the drive through early in the morning. Not anymore. The traffic and noise caused by the drive through has us looking to move. This morning before work I stopped by and while waiting for 10 minutes I heard a half dozen names called. 3 people that ordered through the mobile app got their drinks and the other 3 were not even present. All while myself and only one other customer sat waiting for the drinks we ordered in store. I finally got up and asked about my drinks and I was told my order had not been started because they were working on mobile orders. I asked for a refund. I was told it would 2-3 days to see my refund yet never one single apology. I got to work just in time and luckily I have an amazing team who put a pot of coffee on before I got in. The convenience is no longer worth it. I live across the street from a Starbucks but have to go elsewhere for my coffee.

Review №69

2018-11-19 22:57:38

Awful, unfortunately, its become the norm at this location. Ordered from the app, when we went in to pick up a mobile order, they said there werent any, we must be mistaken. After 5 minutes, they finally found the order, no apology. Then they just threw bakery items in a bag instead of heating them and sort threw them at us and walked away. Very bad experience.

Review №70

2019-02-24 19:53:51

Must go early to get fresh pastries. The coffees and teas are rather expensive. Not enough places to sit indoors to enjoy your beverage. Restrooms are not clean, need better maintenance. Creepy people congregate there after 7pm. Best to use the drive thru.

Review №71

2021-09-09 18:45:27

This Starbucks is pretty cool my mom and I well mainly my mom always come here cause we live close by and they’re pretty welcoming and nice depending on the person they know my mom already and know her drink before she even orders her coffee. Very clean place as well

Review №72

2017-10-28 06:00:58

The biggest problem is the confusion about their hours. They post here, and on the door, that they are open 4:30 am- 12 am. But the lobby, restrooms and patio close at 10 pm every night. I was told they reopen at 5(?), not at 4:30, when the drive through is open. Secondly, the service has been inconsistent; often careless and sloppy (I choked on part of a ground up plastic pump in my frappuccino. I reported it to the store AND to the health department, but no one ever bothered to investigate how this happened), occasionally excellent. They were passable tonight - fair. But James was a standout in excellent customer service. I hope they foster and reward his enthusiastic attitude; this place could use it!

Review №73

2019-05-20 00:03:57

My fave Starbucks.. drinks are always great. Only reason I dont give it 5 stars is because the drive thru gets confusing. Some ppl come from the left some from the right... There are 2 lines to 1 drive thru and sometimes you dont know when your turn is. Also mobile ordering is quick. Its getting the employees attention to get your drink that takes a long time.

Review №74

2023-07-05 06:37:18

They do not have cup holders and I buy 9 drinks also di not give me straw

Review №75

2018-12-12 08:09:34

Awful experience considering I went through drive through with the barista forgetting to return my debit card to me. I realize this the next day and I live in Anaheim 45 minutes away from the Starbucks. I call to see if they had my card and the guy on the phone was super short and rude. I explained how much of an inconvenience this was for me and he then asked is that all? I asked to speak to a manager in which Hector was his name said he was in an important meeting and could call me back. I have yet - 7 hours later to hear from that manager. Never will be giving my business hear again.

Review №76

2019-12-25 00:44:59

I got to be honest here ok, hear me out pls. I use to hate Starbucks once upon a time 😅 ! ! I have been married for 5 years to my lovely wife that loves Starbucks 🤩🔥. It took her 5 years for her to get me to like your delicious coffee 👍 😂 ! The only store that made me change my mind about Starbucks is the one in Van Nuys CA located on Van Nuys Blvd near Jack in the box ! There App orders online are super fast and on time every single time ! & Thats how I like it, lets be honest 💯 % ! Who else likes this Starbucks location ? 🤘 👀 Whos here in 2020 ?

Review №77

2018-05-29 05:34:46

I was here earlier today ( Memorial Day 7.12pm)the customer service was soooo rude, no smile and so unpatience when ask what we would like to order, and I was so disappointed, it was like we bother them when we order, they should go on training or something how to treat a customer, because we pay for our drink, we don’t expect unfriendly customer service.very bad customer service !! We are very unhappy ! Get another job if you guys don’t like to work there ...sucks ! Close that place

Review №78

2017-09-30 16:01:13

Extremely consistent.. consistently out of skinny mocha, consistently getting my order wrong, consistently upbeat and oblivious to the fact that this is the worst Starbucks in the valley. If it werent for the drive thru Id never go to this one.

Review №79

2019-10-09 15:10:25

Were should I start ! Its not the first time that this happens, and I have tried not to post this reviews but it seems as if the employees are trained to do it. everytime I order a coffe, just any type of coffee such as vanilla late, the cup is filled half way and not even full, if you charged me $5-6 dollars when small or 6-$7 when is large have the decency to cover the half of the cup, Im always thinking. Ok, maybe this kids was not paying attention and did it by mistake! Bread was cold yesterday and if you ask to get it warm sometimes it wont happen.IF YOU HAVE A DRIVE THRU AND YOU CHARGE A LOT FOR COFFE, PLEASE TRY TO TAKE CARE OF THE CONSUMER AND NOT CHEAT THE PEOPLE THAT PAYS YOUR BILLS.

Review №80

2016-04-21 00:25:59

Pros:-clean-very fast-short line-friendly and helpful staffCons:-tight parking-some of the area isnt that great-no place to plug in my computer (the four spots were already taken)-smaller than the usual StarbucksConclusion:I liked it and would returnNote:I came in the morning around 8 or 9

Review №81

2019-01-29 22:31:58

Stop by Starbucks here in Van Nuys to VT Berry Hibiscus Tea Double Blended. Very hopefully staff an employee, and to Cashier who also has a unique name for showing great Customer service and bring a smile to my face as I also understood having a unique name myself. Thanks for pronouncing my name correctly as will all know people have a hard time pronouncing names these days. Thanks for being hopefully and understanding as well

Review №82

2021-04-08 21:51:04

This Starbucks should be relocated. Baristas dont last there. Either they need a new SM or DM or just a NEW TEAM in general 🤷 The drive thru line is the worst cars coming from 2 different directions and for those who dont know how to get in line either cut you off or block the intersection.

Review №83

2018-06-28 12:37:41

Its NEVER open at 4:30am like theyre supposed to. Ive been left outside the front door knocking while employees look at me and say nothing. I ended up cancelling my order - the guy that left me knocking at the door answered the phone and said they would refund my money to my Starbucks card....days later nothing... i had to call Starbucks customer service to find out CS are the only ones who can apply a credit back to the Starbucks card - so i was lied to.... I will never go back to that Starbucks.

Review №84

2019-03-25 05:07:19

Starbucks need to be clear about their hours. You post them as if same for both inside and drive through. ‘Open til 12 is misleading. Even worse, I was mislead by a Starbucks employee at another Starbucks. Seems at the very least, your own employees - working same general area - should know this and correctly answer the question :’ is there a Starbucks open late - past 10:30”. Waste of gas and time.But, I do appreciate the use of internet, place to work and study and of course the coffee - O just need some to be open late.

Review №85

2016-07-14 17:04:47

Even though there were four cars ahead of us in line it took less than 5 minutes to get to the window. Our order was made perfectly, and the barrister was great.

Review №86

2022-06-18 20:23:32

A glimpse into the now present dystopia that is Van Nuys. Watch a few ragid cart pushers scuttle along the hot sun scorched sidewalk while sipping your ice cold coffee from the comfort of the shick trendy coffee chain.

Review №87

2017-04-12 23:24:18

This is one of the more UN-efficect Starbucks that I have been too. The store was not that busy however they had 6 people working and it still took forever to get my order. They even misplaced my daughters drink and then 5 minutes later gave it to her and said OPPS sorry.

Review №88

2020-07-18 21:55:32

Be careful with this place they are using the coffee shots twice and I ask the manager why they did that because my coffee tasted right but my husbands tasted like water and his answer was oh Im sorry but sometimes we are really busy trying to keep up with the orders and I honestly was about to answer oh ok so since Im paying a lot of bills Im just paying for one how about that!!! STOP RIPPING OFF YOUR COSTUMERS!!! We are paying for the COFFEE we shouldnt need to check if you did it right. SHAME ON THIS PLACE!!!😡

Review №89

2017-03-20 07:52:50

They close earlier than 12am and make false claims. Ive been to every starbucks within 30 miles and never came across such poor customer service I think managment/owner should look into it .

Review №90

2023-10-11 06:03:11

Great coffee beans Del Cielo grinder by them to drink ☕ 😋 cakes

Review №91

2020-02-12 00:55:28

Service was great but it isnt an enjoyable place to sit and sip coffee. Right on a super busy street with no plants or screen to block fumes or noise. Too bad because it has a large ugly patio area.

Review №92

2017-12-03 05:08:33

I wish I can give this Starbucks a 4 stars at least cause the ppl in the drive thru section is very very nice. Why the two stars because every time Im in the craving stages for my Starbucks I get disappointed why cause the line is too tooo long u will end up on van nuys blvd waiting in line to even then into the lot smdh it never fails they are always crowded and never have my plain bagel when I go such disappointed again I wait in line in drive thru for nothing.. I drive to the one on Burbank and get what I want.Update 12/2 the line at Starbucks around 230pm..New drink made me wait infused pineapple black tea with no lemonade is so refreshing. I give the drink 4starsAnd the wait 3 stars

Review №93

2023-06-15 03:43:00

First time I came to a Starbucks and there’s no any plug to connect the laptop. Not a good Starbucks for working on the computer.

Review №94

2020-07-03 18:48:57

Amazing people and even better drinks. I usually wait to make reviews since the taste of drinks is really inconsistent but this Starbucks in particular is really good at maintaining great tasting drinks every time

Review №95

2016-08-01 19:09:07

I dont know... There was something different about this frapp... Either it wasnt well made or something, but Ive had better. Went through the drive thru and it was pretty quick, but maybe too quick.. It wasnt well blended and had big chunks of ice still in it. Id probably not go back to this Starbucks.

Review №96

2019-07-21 11:48:22

Van Nuts Starbucks are the Best!! They told me that theryre All Weird 1st of all, so I fit right in!! Lol White chocolate mocha w/ 1/2 n 1/2 & 3 inches of caramel at the bottom & all around! Yummy! My Favie. Theyre Also the only Starbucks that does Not ever charge for tons of caramel syrup!!👍✌️🌸

Review №97

2020-11-05 04:46:09

Well if I was had to choose to go to Starbucks or another location, I wouldnt use this one not to say was horrible just not the best. I mean they the miss the little things that matter most, they didnt really execute any of those they forgot the syrup drizzle and my Frappuccino was very watery

Review №98

2018-12-27 07:36:07

This Starbucks is ok the only reason I gave them 4 stars is because every single time I come here and I mean every single time lol I ask for light ice and they give me like half a cup of ice sometimes Ill tell them I asked for light ice and they fix my drink but but never seem to get it right even though its right on the sticker they put on the cup but other than that I guess the service is ok😒

Review №99

2018-11-12 01:44:27

Americano was too full and leaked out saturating the cup and cupholder requiring a transfer to a regular ceramic cup. Very strong for just a tall. Very dark but could have tasted better.

Review №100

2020-08-27 22:47:37

I love starbucks but they need to be more fast to serve the customers one day ago I has to wait online and it was so hot like 20 minutes to get to the drivetru.

Review №101

2021-10-14 19:12:04

What can ya say, its Starbucks. But this one I went thru the drive thru and the service was excellent. No problems with communication thru the speaker but wow too many items to choose from !

Review №102

2018-02-01 00:06:32

Absolutely the worst service. I’m telling them stop rushing on my brewed coffee I don’t mind waiting 5 minuets for a fresh cup. If you keep pulling coffee before it’s done brewing it doesn’t taste right

Review №103

2018-01-07 03:55:29

Horrible customer service! Used to be great. Im not sure if they hired new people or what happened. Wont come here again, wouldnt want to bother the workers to work.

Review №104

2021-08-09 08:32:10

Very disappointed.I waited about an hour for drive through to arrive and get a tea which I specifically asked if it had caffeine, and the barrista told me it didn’t come to find out it did. I can’t drink caffeine. So for future reference check what you give :)

Review №105

2022-03-22 22:10:20

Super busy location and they don’t have change for $100 bill, and I’m sure they have. waiting 15 minutes and then you are sent to the hell . Horrible service, horrible location. Stay away

Review №106

2021-10-14 04:55:35

Ordered ahead. This is one location that is open 24 hours not many are. Great customer service. This place is constantly busy.

Review №107

2021-08-21 18:18:51

ROLANDO AND BRITTANY Are the WORST in customer service VERY RUDEBeen coming here for years and every single Time Very friendly and professional employees Except for these two. Not spending my monies here ever again!!!!!

Review №108

2020-12-16 01:26:11

Amazing service, great teamwork! Dine-in cashier made sure our order was correct, Very kind young lady!

Review №109

2021-09-13 09:34:39

Open 24 hours and the lady at the drive thru was really nice and liked the rubber ducks I had in my car :)

Review №110

2016-04-01 05:24:35

Awesome location, hella convinient, staff is on top of everything! the chairs inside are not at all comfterable here, but patio chairs are. I recomend using the drive through durring winter and enjoying the summer outside on the patio!

Review №111

2016-04-04 02:36:56

This place has really gone downhill. Simple coffee with cream and sugar and they cant get that right. To top it off, I have to 3 times to get the order right. Never again will I go to this Starbucks.

Review №112

2019-01-26 19:48:59

Starbucks is always OK?! But Coffee Bean is 100× Better than Starbucks I think!! So if you like your Coffee Better then please go to Starbucks!?? But you know were to find me!! 😍 😘 😍

Review №113

2020-12-14 01:48:45

Im upset cause the store was busy when I arrived and they forgot about the other half of my order I waited to the point when everyone who order rafter me was gone I had to ask the baristas if my item was coming up they didn’t bother to check if they had completed my order and honestly when I finally get it it’s cold not even warm instead of making a scene cause my bread ain’t warm I was just done

Review №114

2019-09-07 16:25:53

Set up not the greatest and the smell and the outside patio 🥴🤢 chairs super uncountable. I just turn around an left the place but Im assuming coffee still good tho 🤔🤷🏻‍♂️

Review №115

2020-11-09 17:16:09

Horrible service waited more than 30min for a sandwich while other people got their food and coffee. Had to remind them twice that I had ordered.

Review №116

2014-12-07 03:53:21

Its such a nice, peaceful twist to the Starbucks near the Plant. The baristas werent that energetic compared to the baristas in the Starbucks near the Plant, but, thankfully, it wasnt as congested with people as that Starbucks.Definitely thankful they took down Arbies to put up Starbucks...Google really has to update the picture of the location though because Arbies still shows up on the map.

Review №117

2021-08-24 11:16:21

I order in the app and when I arrive, its ready and on the shelf behind the glass and paid for. Win. win.I just pick it up and leave. No wait. *if you dont want ice, or want light ice ... you may need to repeat it or stress it.

Review №118

2022-09-14 00:32:18

Starbucks was great. Even though my dogs werent with me they still gave me the puppuccinos.

Review №119

2016-12-12 05:22:16

Morning drive thru line is always extra long. However, Batistas make everything possible to speed cars through.

Review №120

2018-03-09 22:15:32

Waited 15 for mobil order while everyone in line got their drink for them to say they dont have the drink then gave me an alternative but filled the cup with mainly ice.

Review №121

2021-06-13 20:42:04

This is my favorite location i allways make the drive to this location.coffee allways taste realy good and fresh . Best to walk in the line is allways long.

Review №122

2019-02-01 02:13:29

I have not ever went to a dirty Starbucks till now.Trash was all over the floor, the caution wet floor sign was thrown in front of the front door. Service was bad

Review №123

2019-09-15 14:50:16

Love my local Starbucks on Sherman Way and SepulvedaThey always have a smile on their face no matter how busy they get and my drink ready with a special noteLove them all

Review №124

2023-09-19 04:39:25

Polite, quick and smooth experience here. Special thanks to Tash.

Review №125

2023-07-05 07:44:12

Tried to come at 1240 and they were closed. Don’t advertise that you’re open when you’re not.

Review №126

2020-01-10 11:26:32

Its a Starbucks. Just like any other Starbucks. The drive thru line does get very long but other than that the service is good and they are very friendly

Review №127

2017-03-25 04:11:38

If you go in the morning just get off to order your coffee. Chances are that youll order in less that 5 minutes. Great service and coffee

Review №128

2023-08-06 06:42:06

Not 24 hours everyday, just when the have enough staff to over

Review №129

2022-06-05 12:01:43

Bad service wont take order first time oder drink so I went to window she why I drove up to window

Review №130

2019-05-16 14:23:21

Good Starbucks with a drive thru. The 2 bathrooms are always busy though and people seem to stay in there for 30 minutes at a time.

Review №131

2017-09-08 20:25:33

Its a little small, but usually there is seating, particularly outside under the umbrellas. Avoid around noon when the arts high school across the street lets out for lunch. Unless youre a high school student, in which case you should be there hanging out.

Review №132

2018-12-12 02:10:04

Friendly staff, received my order quickly. Ordered in the store but appeared that drive through line also moved quickly.

Review №133

2019-10-02 06:54:22

Super fast and friendly staff. This is a drive thru only Starbucks location so I can imagine how busy it is in the mornings.

Review №134

2020-11-21 04:54:44

Awesome Location and Only Starbucks in the Neighborhood with Super Friendly Employers and it is the first Cafe in the Valley that is Open 24 hours on drive thru.

Review №135

2021-05-04 13:12:21

Very nice customer service focused employees who greet you with a smile. Very helpful and friendly.

Review №136

2023-04-15 15:28:46

Had them remake a drink just for it to taste worst the second time

Review №137

2021-07-05 07:01:06

Staff was rude sighed heavily when I drove up. Walked up to my car and tried to tell me they were closed before their closing time

Review №138

2018-07-04 14:41:43

Very quick and speedy service. I use the drive through and the customer service is not lacking in any way. 😊

Review №139

2023-05-08 03:18:10

Isaac didn’t want to fix my coffee that he made super sweet I left sad because he didn’t do it

Review №140

2018-01-07 16:26:12

Very long and dangerous line for the drive thru. Traffic gets blocked and it seems to be very accident prone. The coffee is good though.

Review №141

2018-01-23 22:37:31

Gets crowded with kids from CHAMPS but the baristas are good. I am not complaining because one of those students is my kid.

Review №142

2017-03-31 14:52:24

Some of staff is not friendly at all!I made mobile order.I went there and saw my order was ready.Waiting...waiting...waiting...Nobody asked me except one who were taking drive-thru order.

Review №143

2023-06-13 06:39:21

So joyous for those late hours.Shoutout to Ramona !

Review №144

2023-11-13 23:57:28

No parking bad drivethru

Review №145

2021-10-28 10:41:03

They gave me two free Frappuccino and I donated ten dollars to the next customer

Review №146

2023-04-19 21:20:16

No complaints here... Great service!

Review №147

2020-11-02 21:01:10

Best Starbucks Customer Service Ever. I actually enjoy coming here and my interactions with the employees.

Review №148

2017-04-27 19:52:18

I didnt use the drive thru so I didnt have a long wait. Everything was good service, my drink.

Review №149

2016-05-10 06:22:30

Only drive thru is open until 1130No signs, staff not helpful, had to knock on drive thru window to get response. Because staff walked away from Front Door... #epicfail

Review №150

2016-07-31 20:16:22

They always get the order right. Theyre quick and friendly. Fast drive thru

Review №151

2021-11-05 02:44:32

The lady was kind and helpful. I needed a pit stop to the restroom while driving the the area

Review №152

2016-07-07 04:36:08

Its good if you love coffee and free WIFI!😉😉 Its a great place to meet people and friends so have fun!

Review №153

2021-05-01 14:35:10

Friendly welcome, passion for consistent excellence and the best prime rib sandwich in the known universe.

Review №154

2017-02-08 14:54:12

Fridays night, after work u always see me there, they have the one my kids loves the most, Cookies mind!!

Review №155

2020-06-19 03:44:50

Great service and very fast. Also they made the drinks perfect.

Review №156

2018-02-24 19:12:41

I do like the outside seating and Starbucks is pretty much always good. I think the spot and parking is not that great.

Review №157

2018-12-07 03:59:50

It was uncomfortable using the restroom, due to the fact that the employees were hurrying me up to get out when I had just went in and not to mention I was trying to go #2...FYI...I know TMI but yall wanted to know,,,,,,,,,rite

Review №158

2019-06-10 14:44:50

Clean, quick and friendly....long line at drive thru so i walked in instead 👍

Review №159

2020-06-06 22:35:49

Service was great, I asked for extra Carmel... and that is exactly what I got. Van Nuys and Vanowen store. Thank you Starbucks 👍👍

Review №160

2018-11-05 23:36:31

Expensive coffees that taste good. Way overpriced, but hey its cool to be seen as a hipster lounging around there instead of working.

Review №161

2018-10-25 16:30:31

Always make my drink right. The staff here are nice and greet you every time you come in. Clean facilities

Review №162

2020-01-22 20:43:45

I got a strawberry cream and it was yes amazing but I asked for it to not be blended and I still got it blended

Review №163

2019-05-06 02:38:22

Not a good experience, lot of homeless. Outside sleeping and servers not paying attention. Bad location for a simple cup of coffee

Review №164

2020-05-25 12:54:22

The service was great people in this place are very nice and the drinks excellent.😍

Review №165

2022-04-08 06:50:58

Drea gave really bad service, she gave us attitude after getting our order wrong.

Review №166

2020-11-12 21:21:56

They need to listen and not be rude okay manager but the lady will help me she didnt know what she was doing she could not answer a question

Review №167

2022-02-01 01:32:15

Of course they take down my original post because it tells the truth about that location. Uck Fa Ou Ya

Review №168

2017-09-17 16:39:07

I love the mobile order I dont have to get my kids out of the car to get their Oatmeal.

Review №169

2020-08-04 22:04:59

Decent place, friendly workers and fast service. In a total love 🥰

Review №170

2020-01-24 17:27:49

20 mins and still didnt have my drink ready ...asked for a return...I will never go to that starbucks

Review №171

2019-01-16 17:19:54

The staff at this location have their act together and keep things moving. The drive thru is FAST!

Review №172

2022-11-17 08:14:23

Drinks and sandwiches always on point at this location! Thank you baristas ❣️

Review №173

2020-02-07 03:49:22

Great Place to hang out with friends and do you work! Very kind people at work here.

Review №174

2019-11-16 04:44:41

Love being a regular at this location. Service is always amazing here.

Review №175

2018-01-25 04:23:53

Good place to grab a quick coffee, but theres always a big line

Review №176

2020-06-09 00:24:12

It good food&great drink

Review №177

2021-06-06 20:33:34

This rating is for how long you have to wait for your drink .staff is very friendly but they move like molasses in the winter.

Review №178

2021-12-15 01:26:24

Ecstatic that they’re now open 24 freaking hrs a day!!!! Finally! Woohoo😝!

Review №179

2016-09-28 04:51:50

I love Starbucks I mean they kinda lag sometimes but I understand its a busy place.

Review №180

2019-07-17 20:08:26

The manager Carlos is AMAZING!!! Best customer service from any of their locations 👏👏👏👏

Review №181

2020-10-24 22:09:33

Best service ever!! Carlos the manager is so nice and welcoming!

Review №182

2021-01-24 20:00:27

Starbucks is so disappointing now in days. Half a cup of any latte or expresso mix coffee with half of whip cream every time. Not nice.

Review №183

2020-12-18 20:12:04

Great customer service and my daughters annoying and picky drink was on point - thank you!

Review №184

2021-01-20 02:22:38

Friendly staff, parking pretty bad. Drive through away packed

Review №185

2019-08-16 21:20:16

Very hospitable employees. Million dollar smiles will visit again😊

Review №186

2020-10-20 04:46:07

Makes the best frapps! But typically a long drive thru line

Review №187

2017-05-17 19:27:42

The bestFast courteous and politeFood is fresh and appetizingPrices are better than fast food chainsAnd healthier

Review №188

2017-12-22 13:52:57

Loved the service and the end product. No mistakes. Exactly how I wanted it

Review №189

2019-08-16 15:08:40

At this location theyre pretty quick at get your stuff out.

Review №190

2018-01-11 22:02:53

A really good selection of treats, coffee and tea. A very nice, helpful group of employees.

Review №191

2020-09-16 19:46:34

Very friendly staff. Quick with your order.

Review №192

2020-07-19 19:36:53

They always get my order just right!

Review №193

2015-08-07 03:50:09

It is a great way to kill some time with my friends and family cool place to visit! :-) :-)

Review №194

2020-12-20 22:31:51

Great service but the line for the drive thru can be horrible!

Review №195

2018-06-15 14:14:03

People are kind and they always welcome you as soon as you get in..

Review №196

2019-08-25 23:35:05

Great lovely service, highly recommend the dragon fruit drink

Review №197

2018-01-01 22:53:43

Great place to do work and study area as well a nice friendly environment

Review №198

2019-06-10 21:56:09

Good coffee, and friendly workers. There also pretty quick.

Review №199

2019-08-17 20:21:05

Great location, always great service and quality coffee.