Presentation on Map Reviews Nearby

Starbucks in Scotts Valley

4.2 (167) Graham Plaza, 219 Mt Hermon Rd, Scotts Valley, CA 95066, United States

Categories

Coffee shop
Breakfast restaurant
Cafe
Coffee store
Espresso bar
Internet cafe

Location on the map

Scotts Valley, Santa Cruz County, California, US

Phone: +1 831-440-1256
Site: https://starbucks.com/store-...

Opening hours

Monday:5:30 AM–6 PM
Tuesday:5:30 AM–6 PM
Wednesday:5:30 AM–6 PM
Thursday:5:30 AM–6 PM
Friday:5:30 AM–6 PM
Saturday:6 AM–6 PM
Sunday:6 AM–6 PM

Edit info

Total reviews rating 4.2

167 Reviews for Starbucks 2024:

Review №1

2024-06-22 18:17:23

Asked and they started making up stuff about it first not being ordered or saying I had people before me. but the people who already ordered were gone, then they made other excuses up. Saying that other people were before me but they ordered after me

Review №2

2024-05-02 13:43:40

I couldnt believe how I was treated yesterday by a young lady.She was screaming at me in front of everyone in Store.She did not know that my best friend was with me.He ordered after he got his order before me and they made me wait an extra ten minutes While the other co workers just stared at me it was so bad I had to wait in my vehicle and let my friend get my order I was so upset that I threw my order in the trash because I was afraid they might have done something to my 🍓 and cream. Whats is this world comeing to

Review №3

2024-04-13 08:25:35

I ordered an oat milk latte which despite saying it was oat milk was actually cows milk. I have severe lactose intolerance and have been up the last 4 hours vomiting and in awful pain. I get mistakes are made but this was not even a busy night and I really feel Starbucks needs to educate their staff that there are legitimate medical reasons some customers ask for dairy-free alternatives and come up with safety measures preventing this happening again. Being dairy-free is not a choice but an absolute necessity for many!

Review №4

2024-06-03 22:32:18

The employees are very resistant, I am a tourist, I came to visit Scott Valley and I decided to visit Starbucks, I told them a nice day and when they heard my accent, they didnt respond, they just made fun. Maybe they dont go outside their country and they know that throughout the world, education is essential.

Review №5

2024-04-06 03:53:16

I love this spot! The staff is great. The music is spot on. There are lots of tables and it is always clean.

Review №6

2020-01-08 17:53:43

Wonderful employees, pretty fast on the service since the other Starbucks went in across the street. Chairs are not the most comfortable but it is a very convenient location.

Review №7

2024-05-01 20:48:29

Souper rude workes tried to tell me I couldnt say what I want fire those girls

Review №8

2024-02-25 01:54:39

It was okay. Just a cup of decaf. Quick n easy.

Review №9

2023-08-19 16:37:32

Worst of all time. Be prepared to wait 30+ minutes for one drink while the manager makes coffee for herself and sits in the back to let confused staff go down in flames. Fire the manager.

Review №10

2018-02-20 22:53:07

Its a great service, It generally always is. They have never made my order incorrectly, it makes me confident in just picking up my drink and going without taking the first sip. But I just got to say... This place has literally the longest wait time out of any other Starbucks in the area, not exactly their fault. It really must have to do with the fact that it is so popular that theres always a huge line.I suggest you call it in WAAAY ahead of time, and make you drink extra hot just in case the off-chance that they dont have a line

Review №11

2018-06-03 14:14:24

This is one of the worst Starbucks. No matter what time of day it takes between 5 -10 minutes for your order. Added to that is mobile orders. That seems to be the main concern. Only 3 people working, 2 actually as the manager (blonde) spent five minutes on phone. Man in front of me only wanted a hot chocolate.

Review №12

2024-02-24 18:25:50

Pretty sure this is my favorite location.

Review №13

2018-07-18 19:31:14

Friendly service. I love always being greeted with a smile and its spacious, which is a bonus. My favorite drink at this location is their grande cascara nitro cold brew, just that right amount of sweet and savoury with a kick.

Review №14

2017-01-11 04:25:42

Three times in a row now, Ive come to this particular Starbucks and have gotten terrible drinks. First time, I ordered the snickerdoodle hot cocoa and it looked, tasted and smelled like plain steamed milk. No flavor, sweetness, or anything whatsoever. Thinking it had to be some kind of mistake, I asked if they could remake it and got the same colorless and tasteless steamed milk hot cocoa.Second time, I decided to try the smoked butterscotch latte as Id gotten this drink at other locations in the past and loved it. This one tasted NOTHING like what this drink should, not even the slightest hint of butterscotch (or any sweetness at all) and tasted like straight bitter black coffee. Again disappointed and thinking maybe it was an accident, I asked if they could remake it. The second one tasted like steamed milk with bitter black coffee mixed with it, as well as being about 1/3 foam.Third time today I order my classic drink, a white chocolate mocha with a pump of vanilla... Ive been ordering this for years and know exactly what it should look and taste like, and was once again met with frustrated disappointment when it tastes like nothing again, that plain steamed milk taste. I tried stirring the drink up hoping the flavor was just on the bottom, and instead got a burnt coffee taste mixed in with the pain milk flavor.Now Im normally NEVER the type of person to complain about food service, but when you spend $5.00+ on one cup of coffee, its incredibly frustrating and angering to not only get something that you didnt order, but to have it be so gross its not even drinkable. I will not be throwing any more drinks/money away at this Starbucks again, lesson learned.

Review №15

2021-03-14 16:02:16

Love the drive thru Starbucks in Scotts Valley. They have all the usual items like any other Starbucks. Two thing that standout with this store is this parking lot has two charge point chargers for electric cars (not free) and the drive thru. Get your entire without getting out of the car.

Review №16

2017-01-29 20:32:59

Im not normally a Starbucks fan, but the employees here made it a great experience. I was fueling up for a road trip back home to LA, so I stopped to charge my phone and get some caffeine in my blood. I ended up hanging out for about half an hour, and by the time I got back on the road I was relaxed and happy.

Review №17

2017-01-15 20:29:55

I want to love this Starbucks...and sometimes I do. I get drinks from here a lot (its super close to where I live, go grocery shopping, gym, etc.). Sometimes my drinks are amazing and other times they fall flat and arent even filled up at all. When you order a Venti latte, you arent expecting to have it only be 3/4 or 2/3 full. I use their mobile ordering service a lot bc its easier than waiting in line...and then Im usually rushing out and dont have time to open the top and check my drinks (and to tell you the truth, I dont feel like I should have to!), only to leave and find that its not even full. Anyone else have this problem?

Review №18

2017-07-19 18:48:29

Its a Starbucks and while I appreciate the brand, would rather shop Coffee Cat down the block. Low rating due to long wait times. Dont get me wrong, the baristas do their best to move the line. Just crowded at the wrong times.

Review №19

2019-05-22 18:23:03

Only giving 1 star because 0 is not an option. Manager Kathy at the Mt. Hermon and Spring Lakes shopping center in Scotts Valley is consistently rude. She has a horrible attitude and speaks with a very demeaning tone. I have heard this from other customers, as well as employees. I work near by and (used to) go in there often. Luckily there is a Petes across the street.

Review №20

2017-06-26 23:45:10

Typical Starbucks. Good product, high prices. This location is very often busy and they dont seem to be particularly fast. Its frustrating if you just want in and out service. Not a problem if you are there to hangout.

Review №21

2020-07-25 21:16:04

Where do I start! Clean, friendly staff and excellent service.I ordered a bag of decaf Sumatra beans, a Grande Vanilla Bean Frappuccino Soy with both liquid and powdered vanilla and I ordered 2 Grande Carmel Frappuccinos with 2 decaf shots in each, 12 shakes of nutmeg into liquid before blending (only in one of them), extra Carmel drizzle inside and out, 1/4 cup extra ice do to the extra hot liquid. I no more than payed and the Barista says, Do you only want the shots, because there is caffeine in the base or do you want the base added as well? Wow! So on it that he noticed the flavor differences that would occur and paid attention to the caffeine... no caffeine senario. I said yes to both. Lets just say that there were NO complaints. Everyone loved their drinks including me. ⭐⭐⭐⭐⭐

Review №22

2024-04-27 16:48:55

Terrible customer service of the Miyana

Review №23

2022-03-28 18:17:44

I enjoy my visits to this sbux. Staff is laid back and Ive never seen it very crowded. Drinks and food are always out really quickly.

Review №24

2019-04-19 19:12:28

A very comfortable venue for coffee drinking, people watching, and snacks.A great outdoor seating area and plenty of study Room seating inside.The baristas are all very nice and helpful.

Review №25

2016-10-28 23:54:11

I was not treated very well by the barista.I would give a one star rating but the two employees running the counter were on it trying to give good customer service. The barista amber was a whole different story. I spent 10 dollars on a salad and a pour over.The girl on the counter was helpful and tried to expedite my order out quickly. The barista on the other hand actually seemed annoyed that the counter girl tried to get my order started.She started to question her ability to start my pour over.after waiting for the pour over.I thought it would taste better if I had a water with my salad so I politely asked the barista if I could get a ice w.She had a line of cups she was working on So I waited a few minutes so she could finish the cups she was working on.I was on call for my work and I knew I would get a call soon so I asked the girl on the counter for a cup of ice water the barista told her not to get it &that she had told me she would get it when she could. The counter girl had no customers why she told her to stop I dont know. She could do a p.over but not a water?Long story short the barista continued to talk to me in a passve aggressive manner the rest of details arent important what is imp.is that one person can ruin your exp.at place even if everyone else is trying to make it a good one.So because the counter stayed Prof.I give a 3.

Review №26

2019-03-23 16:55:51

Quiet, plenty of outlets, feels safe and friendly. i was given a tea menu when i asked and nobody rushed me to decide. observed the management being v fair to workers, telling sick workers to stay home, which made me feel safer as a customer. good place to study. one star off bc the chairs are a little too tall for the tables and that makes sitting a bit painful after a while. still, this is defs gonna be my reg starbucks despite that.edit: im adding back a star bc the staff are so great. emily is my fav.

Review №27

2018-01-09 03:06:54

When I went in they were out of coffee! It was about 6pm and I was on my way to work. The manager was so extremely rude. Instead of apologizing for being out of coffee she simply stated they had been “very busy today” and went along with what she was doing. Horrible customer service. I will never go in to that place again!

Review №28

2017-09-23 06:07:51

Great service with a smile. Got our order correct multiple times. Made conversation and small talk with us. Very clean store. Will definitely visit again.

Review №29

2022-05-14 17:31:35

This Starbucks is the WORST one I have ever been to. Every time I order from them my drinks taste terrible and they are never filled to the top.

Review №30

2021-04-29 15:37:50

Best birthday drink ever! My drink came out great and the barista was super friendly and fun, definitely a great start to my day!

Review №31

2018-07-08 16:07:05

If it wasnt for the same rude staff member I experience while picking up my mobile order almost EVERY time shes there, Id give this place 5 star.

Review №32

2021-01-19 14:54:33

Venti Pikes Place with a ham n swiss breakfast sandwich is the best. Great service with a smile every time. Starbucks with a drive thru. Perfect

Review №33

2021-05-09 14:11:36

Great staff indoor open and have patio as well

Review №34

2024-04-14 23:20:11

Closed when posted hours says open

Review №35

2018-07-15 23:23:13

They followed through on my request not to overfill my order of green tea with ice. They asked me how much stevia I would like. My name was called when my order was ready.

Review №36

2017-03-26 17:47:21

Great team! Amber runs an efficient quick team even when its busy and crazy they have smiles on their faces..it makes my morning

Review №37

2018-03-01 03:21:54

Nice, super awesome employees. Fill orders quickly and hand you your items with a smile. Great customer service and I love their app.

Review №38

2017-12-25 19:01:25

The line was very long because it was Christmas but it went very fast and the workers seemed very happy and were very efficient! The store itself is beautiful and has a lot of places to sit

Review №39

2015-08-16 20:46:24

I watched Emily drop something in one of there shakers. She pulled it out with her hands, sores visible on her arms, and did not wash the shaker before reusing it.....grooosssssss!!!On top of that a very slow work pace on a busy day from the whole team.Staying with Petes now in SV.

Review №40

2017-01-07 23:10:12

Its OK. Often noisy and seating is uncomfortable. Staff seem nice but prefer the north Scotts Valley location TBH.

Review №41

2021-08-21 19:59:09

Mostly a good visit, but one of the managers wasn’t very nice, and I had ants in my drink ?? strange

Review №42

2016-10-28 18:45:25

Best Starbucks I have ever been to. I usually prefer local coffe houses, but this place and the staff make you feel at home.

Review №43

2019-11-21 19:25:22

Really gone downhill. Tables and floors dirty. Staff hanging around talking. Coffee was good. Go to Kit Kat by Safeway..

Review №44

2019-04-24 16:09:46

Brand new - clean and fresh space, wide-open and comfortable - with traditionally friendly and quick staff.Has a drive-through (drive-thru?)

Review №45

2016-12-25 16:58:24

Spacious and not too busy. Great Starbucks for making a quick stop. The service was good too.

Review №46

2017-06-24 02:00:44

The BEST!! Weve been coming to ABC for over 20 years. Great food and great service, always!

Review №47

2020-01-27 02:13:26

I get the mocha frap almost everytime i go here and the baristas that make it are pretty consistant with taste.

Review №48

2018-09-13 16:47:02

Friendly staff. Always quick to take your order and prepare. Never had any issues there.

Review №49

2017-06-25 00:06:05

Always friendly staff, clean. The short line doesnt mean youll be out quickly with the online ordering...

Review №50

2019-03-23 21:15:12

I love this place. Their coffee is top notch and the customer experience and relations are outstanding

Review №51

2020-10-26 03:13:29

In pretty sure I did not go to Starbucks as I do not like their policys.

Review №52

2020-07-02 06:29:00

Wonderful location and customer service, my caramel mocha with whipped cream was made perfectly.

Review №53

2019-04-09 17:01:06

I went around 9am and it was very quick. The breakfast sandwiches are fresh and very good.

Review №54

2019-04-05 19:07:17

Went for a bag of French Roast but they didnt have it. Got another dark roast that is pretty nice.

Review №55

2017-07-18 16:08:36

Pretty average Starbucks. Two clean, gender neutral bathrooms. Closest real Starbucks for the folks that live in the San Lorenzo Valley

Review №56

2019-07-26 23:41:42

Dutch Bros gets my 5 star. Starbucks is good, just not Dutch Bros.

Review №57

2018-10-25 21:17:55

Always go there but today the lid came off as i was getting in the car and my white mocha went everywhere

Review №58

2017-07-22 06:59:21

My favorite Starbucks in the county. They are rarely over crowded and the wait time is almost never long.

Review №59

2018-08-16 18:56:27

The drip coffee is always flat. I have never had a good strong coffee here. Please avoid.

Review №60

2024-04-25 03:48:02

Coffee with a long time friend.

Review №61

2021-08-30 00:53:27

You can always count on Starbucks for excellent service world wide!

Review №62

2019-01-05 04:39:54

Every morning I check the app to see if the Nitro tap is working, and every day it is not. This goes on for weeks.

Review №63

2018-07-13 16:36:50

Because Queen made Sir I thought of doing upside down bless 🌎 earth pushups!

Review №64

2017-04-09 16:06:01

A really good Starbucks. Friendly staff and the coffee doesnt taste like taco bell level of effort like some other Starbucks.

Review №65

2021-07-25 05:46:34

Its a hit or miss no matter what Starbucks you go to but theyre usually pretty good

Review №66

2021-07-06 17:42:13

Omg, these guys & gals are fabulous 🙏🙌 so kind & great team!

Review №67

2017-08-22 18:09:40

Perfect Extra hot Carmel Macchiato as I asked her for!At Mount Hermon Rd., in Scotts Valley California.

Review №68

2020-01-26 23:21:59

Manager was pretty abrasive in my visit on 1-26-20 at 1030am...

Review №69

2015-11-16 19:29:30

They have hot chocolate, which is all I care about since I dont drink coffee!

Review №70

2017-11-24 21:38:11

The early morning team there is awesome.. great service and using the app is fabulous!!

Review №71

2019-08-11 00:54:22

Overpriced and to corporate. To many god independent coffee shops around that are much better.

Review №72

2017-11-18 02:58:06

Ive been hard to find parking here but otherwise everything is great

Review №73

2021-04-01 04:56:48

Nice staff. Clean & organized. Restrooms open. Yeah!

Review №74

2020-11-25 02:09:12

They did not disappoint in there bitter awful coffee.

Review №75

2019-05-16 15:21:44

Nice people,good coffee,fresh.Helps make the best of day.

Review №76

2020-07-01 19:30:10

The employees here are so nice and service is amazing :)

Review №77

2017-02-14 16:18:56

Love the Salted Carmel Mocha.....wish they kept that one year round

Review №78

2015-12-22 21:42:50

This is a great Starbucks. It offers great seating and fast WiFi.

Review №79

2020-12-04 15:07:17

Its Starbucks! Go to Norma Jeans across the street unless you need to take a nap on a couch.

Review №80

2018-04-18 07:51:25

Nice sized Starbucks, large parking lot and friendly baristas.

Review №81

2017-05-09 20:45:12

Nice Starbucks but often competitive to find a place to plug in a computer.

Review №82

2019-08-13 17:31:35

Fast, friendly service and quality fruit & cheese box. Yum!

Review №83

2019-12-31 14:24:44

Ok a bit old and the milk options are limited no lactose free

Review №84

2017-04-25 01:44:06

Crowded most days, but nice enough to be a Starbucks..

Review №85

2017-03-09 15:53:24

Typical Starbucks: good coffee and great people watching

Review №86

2017-02-02 20:38:02

Line is so much shorter here.Employees are good.

Review №87

2018-06-06 23:15:42

A nice community atmosphere, plenty of tables and places to sit

Review №88

2017-08-04 18:22:11

Easy parking, always get the order right.

Review №89

2017-05-11 22:58:47

Best Starbucks ever, expertly managed by Kathy, the Queen of Starbucks

Review №90

2018-04-12 22:55:08

Starbucks is always a good place for strong coffee.

Review №91

2017-02-15 19:26:42

I like the fast service & comfy chairs!

Review №92

2016-11-11 21:20:08

Great place to hangout. Free wifi

Review №93

2021-03-06 23:40:00

Friendly staff! Hardly ever any wait

Review №94

2017-09-19 23:08:39

Great meeting place love the green tea

Review №95

2017-07-11 03:34:54

Drink was prepared properly and reasonably quickly.

Review №96

2018-04-28 20:46:17

Nice staff and fast service.

Review №97

2017-03-06 04:15:50

Good place. Clean, nice personal

Review №98

2021-06-01 19:53:27

Good vibe. I was from out of town

Review №99

2017-01-07 20:38:17

Its a Starbucks. Plan on 10-15 minutes to get a drink.

Review №100

2017-06-20 03:31:33

The nicest manager works here evenings

Review №101

2023-06-15 16:44:21

Drive thru racist

Review №102

2017-02-23 21:57:38

Any Starbucks is better than no Starbucks.

Review №103

2019-02-14 15:46:20

Very enjoyable, pleasant staff.

Review №104

2018-12-17 15:59:48

Always treated well and get what I want.

Review №105

2017-04-23 15:41:45

Friendly, typical good quality wares

Review №106

2019-02-09 21:29:45

Love the blond vanilla latte.

Review №107

2018-12-26 23:55:40

It was everything you could expect from a Starbucks.

Review №108

2019-03-12 14:59:28

Dont go here if youre in a hurry

Review №109

2016-11-26 12:40:21

Cmon who doesnt love Starbucks!!!

Review №110

2017-01-30 02:57:48

Messed up my simple order

Review №111

2018-07-10 05:12:54

I hate the terrible influence of bad coffee

Review №112

2017-10-04 23:40:06

They were slow as all hell.

Review №113

2016-08-28 22:33:13

Its a Starbucks. Plus its very clean

Review №114

2016-02-19 17:15:44

Cozy, but sometimes a bit crowded.

Review №115

2017-08-01 03:02:14

Nice people and good service

Review №116

2020-07-13 20:35:29

Amazing people and amazing environment.

Review №117

2016-12-06 05:20:12

Its Starbucks and a good one

Review №118

2023-04-18 01:26:14

Great service

Review №119

2019-03-09 02:50:36

Hey its Starbucks! What more needs to be said!

Review №120

2021-01-01 00:42:41

I love getting a cup of coffee

Review №121

2016-07-02 20:17:42

This place is infested with white girls

Review №122

2018-02-08 17:12:26

Always friendly service

Review №123

2021-06-25 18:26:09

Clean and friendly staff!

Review №124

2019-09-29 15:56:49

Love my starbucks

Review №125

2021-03-30 03:34:23

Always a good Starbucks

Review №126

2018-06-19 03:15:42

Vegan or not, Vietnamese street food.

Review №127

2021-10-19 00:12:40

Bad service, bad taste

Review №128

2020-07-31 23:43:58

Over rated & over priced!

Review №129

2020-11-08 15:40:01

Perfect in every way

Review №130

2020-11-28 01:38:20

Its okay

Review №131

2020-08-02 02:24:50

One of my favorites

Review №132

2017-06-22 17:12:05

Starbucks quality service.

Review №133

2019-12-17 05:19:18

I love frappuccinos

Review №134

2018-01-05 23:06:37

Love there coffee

Review №135

2017-07-19 20:10:35

Its consistent...

Review №136

2017-08-22 17:06:47

Slow...

Review №137

2019-12-14 01:59:41

Good quick espresso

Review №138

2015-02-22 04:25:07

Best coffee ever !!!!

Review №139

2018-06-02 20:13:22

Good employees

Review №140

2018-05-05 14:31:44

Standard Starbucks experience

Review №141

2017-05-19 05:17:15

Best in the county

Review №142

2020-11-10 00:42:52

Good service

Review №143

2017-01-22 14:30:41

Review №144

2020-08-09 00:43:27

Great drinks

Review №145

2020-07-07 19:14:38

Quick, and easy!

Review №146

2018-06-04 05:00:06

Meh

Review №147

2020-12-30 04:21:06

Quick service

Review №148

2019-05-02 14:36:02

Good

Review №149

2018-04-04 04:14:39

Awesome

Review №150

2019-06-08 09:21:31

Have been there

Review №151

2020-06-16 16:58:29

Political reasons!

Review №152

2017-10-25 23:15:11

Great coffee.

Review №153

2018-04-29 23:15:15

Love this place

Review №154

2018-05-08 03:22:32

Nice cuppa

Review №155

2017-07-22 18:42:29

Great place

Review №156

2017-03-26 16:20:18

Good coffee!

Review №157

2016-08-13 13:08:51

Friendly, fast

Review №158

2019-01-02 05:00:59

Love Starbucks

Review №159

2017-01-08 21:34:29

Coffee

Review №160

2019-06-15 03:32:56

Nice place

Review №161

2019-03-08 01:19:42

Parking a challenge

Review №162

2018-11-24 15:38:57

Came with a smile

Review №163

2020-11-06 04:21:40

Always a winner

Review №164

2017-09-15 04:58:31

Go to for coffee

Review №165

2018-10-27 22:00:29

Average Starbucks

Review №166

2024-07-04 19:59:02

First Starbucks with the worst service, you asked for a specific very thin drink, and they say that they have to add more ice because it will break the blender when all I’m asking for is liquid the only Starbucks that has done this! I am extremely disappointed the manager came over as well.

Review №167

2020-01-14 01:55:41

Love,love,love Starbucks