Starbucks in Citrus Heights

Review №1

2024-06-11 16:50:50

Danny/Crush and the tall lady who I believe is a shift lead make stopping here on the way to work well worth it. Prefer the atmosphere and service to this location much more than my home store. Friendly, quick, and quality drinks always. Thanks!

Review №2

2024-03-03 00:00:08

I ordered a venti iced coffee with a splash of cream and a coffee cake. Instead, I received a venti iced coffee heavy on cream with just a splash of coffee, and my coffee cake was never served. The location appeared to be understaffed, and the baristas seemed unsure about how to retrieve an item from their display that I had ordered. After being asked twice by the same two employees what I was waiting for, I decided I had waited long enough. I told them to give my food to the homeless man camped outside their entrance.

Review №3

2024-06-14 01:32:06

These guys went above and beyond making my drink! Exactly what I asked for! Thank you for such great service! God Bless you!

Review №4

2024-05-31 21:05:09

Always a good stop for a bite and a coffee my way. Great stop, less than fast food and better for you. The drinks are customizable.

Review №5

2024-01-23 02:18:14

Ive been a loyal Starbucks customer for well over 10 years. There was many years that I would go every single day sometimes twice. On 1/19/2024 I visited this Starbucks at Auburn and Sylvan to get drinks for me and my co-workers on a very hectic day at work. We paid for all of our drinks, close to $40,They forgot one of my drinks. When I got back to work one of my co-workers didnt get a drink. My boss was irritated that he was charged for a drink we didnt get. He wasnt happy, she wasnt happy.I called Starbucks as soon a I realized. I told my boss and my coworker I would go get her drink as soon as I got off work. Starbucks kept me on the phone way too long when I was supposed to be working. I just needed my drink.They made excuses, they said I wasnt charged for it when in fact I definitely was. They never offered to make the drink for me. They just argued that I wasnt charged for the drink. I verified with my boss and a coworker that we were definitely charged for every drink. In total we paid for six drinks and received five. After not getting anything but a argument on the phone, I hung up on the girl.After a hectic day at work, my plan was to go back to this store to try to get contact information for the manager and then to go to another store and get the drink for my coworker.That was another big hassle. She wasnt going to give me the contact instead told me she could tell me when hes going to work next. That was already way too much trouble. Two visits and a call and still didnt have the missing drink. The last thing I wanted was any further hassle trying to explain this whole thing again over one drink. They should have just offered to make the drink when I first called.Finally she handed me his phone number and I left.With my gas light on, I drove to another starbucks, gave the guy a $20 cash tip because he was so friendly and helpful.After spending my original $40 on drinks, $6 tip at the first store and $20 tip at the second store I had my drink and took it back to work.I contacted the store manager by text. I was too tired, had errands to run, and stressed from all the anguish.He texted back promptly, but never apologize for how poorly his store handled the matter when I told them about the missing drink.He offered nothing but to reach out to me, meaning a phone call. I didnt ask for or need a phone call. I was tired of talking to Starbucks about this issue. I just wanted to feel heard, acknowledged, and thought he should have offered at least the missing drink but I didnt need it at that point. What I needed was to be treated with appreciation and respect and to be heard. I wasnt going to beg someone to do the right thing.I never felt heard or acknowledged.I felt very disrespected like a rug that somebody wiped their feet on. He told me he was not 24/7 customer service and that hes already asked me multiple times for a time when I would be available for him to reach out. I told him I cant take phone calls when Im at work and I would be off work at 4:00 p.m. the next 2 days. He told me he would reach out to me the following day knowing I was working till 4:00. The following day I waited three hours after I was off of work and hadnt heard from him. Now Im even more annoyed.It felt like he was trying to switch the blame to me. He wasnt available 24/7, and neither was I. Im playing phone tag with someone whos not keeping their word, nor offering any help.Originally I just wanted the missing drink, then I just wanted for the manager to apologize and agree that this missing drink situation was handled poorly. Thats what should have been done.Today, Monday, I called their main customer service line.After listening to my experience, the customer service agent told me he added $5 to my Starbucks account to make up for the missing drink. The drink I paid for and didnt get was $6.45.Starbucks response, credit me $5 for the $6.45 drink I didnt get originally.The lesson here is:Go to Dutch Brothers. STARBUCKS DOESNT CARE.

Review №6

2017-08-23 19:19:51

Has a drive thru. Coffees hot and delicious. Inside atmosphere feels like all the Starbucks. Customer service is great. Friendly people everywhere but there some Problems: Trees block the signage. Cant really tell Starbucks is there because of such dense foliage. And it becomes a hangout when Sylvan school gets let out. Beware of kids everywhere. Handicapped parking and ramps. Customer restrooms only.

Review №7

2024-03-17 23:26:07

The staff treated me and my friends awfully, not listening to me when I was ordering, gave me the wrong order like 3 times and were rude trying to accuse me in stealing the order though I just didn’t realize we have an extra one and was more than good with returning it. IT WAS SOOOO RUDE!!!!!

Review №8

2023-12-27 13:48:39

I ordered online and walked in to grab my order. I saw they were still making my drip coffee and it wasn’t filled to the top. I asked them to top it off and she said it says room for cream. I said okay and asked her to fill it to the top again. She again said that it said room for cream. I again asked her to fill it to the top and she finally did it. She then told me I needed to take the room for cream off my order. We had more words about my order and I told her I’m not sure why I’m explaining anything to her as a customer. Horrible customer service.

Review №9

2024-02-26 13:07:15

The restrooms are disgusting here. I talked to one of them employees are telling them the first thing you should do before you open it to make sure everything is cleaned up and sanitary. If you think I’ll go look at the restroom no salt or the sink not working And there’s no toilet paper

Review №10

2023-12-19 20:13:51

This location needs new management.Why literally every time we try this location do we have to wait 20mins, when there are 8 employees plus the manager.My husband and I like to take walks Saturday morning and we have given many chances. We have tried to walk in and order, waited for 20 mins, mobile orders were even longer wait times as well as incorrect. I know we arent alone either because I see it happening to many customers.Heres a suggestion, if you cant keep up with the mobile orders along with your in-store foot traffic and drive thru, then shut off mobile orders. Only if you are in the drive thru, is there hardly any waiting.