Starbucks in Newport Coast

Review №1

2024-05-06 16:43:34

Rude customer service was handled by Rachel, who was not wearing a name tag and kept talking about her personal life. She is so talkative that she did not get my order right. She kept talking and talking even in front of the customer while taking orders and prepping food, even when serving food. She asked me if I needed a receipt, and I said yes. She kept talking, relating personal life to her coworker, that she forgot to give me my receipt and made the wrong order. Also, I was not too fond of the fact that she snatched the incorrect order food and when slid the corrected food back towards me. She is very unprofessional. I have been going to this store for a few days due to work-related. For those days, I was not treated wrong or disrespected even though I got some product inputted wrong in the order and needed to be replaced or remade by Mia, “Melvin,” and the other employees until today by Rachel 05/05/24 of this morning. Brenda was accommodating with my concerns and was informative, and so was Mia. Melvin was accommodating as well, very patient, thoughtful, and so friendly (also smiling). My rate (stars) is based on todays concerns.

Review №2

2023-06-02 23:07:35

First off rude customer service. I asked for a caramel ribbon crunch which has coffee and got the one on the left. I advise them I asked for caramel ribbon crunch and was told what it was the one i asked for, she then told me it’s the right one, told her it’s not it doesn’t have coffee and pointed to the picture up on the wall., I politely asked I want coffee as seen in picture, they did remake it. I did not like how they were being rude and didn’t accept the fact it was done wrong. Never had this problem before. Also when i was still talking the girl walked away.

Review №3

2022-07-08 17:01:28

Waited 15 minutes in the lobby for my iced coffee while the 5 baristas were filling mobile orders that were piling up on top of the other mobile orders, I was one of three people actually inside the lobby.I (regrettably) paid $7 for black iced coffee. The coffee here is SOUR. Like lemon juice flavored coffee.The young man at the register was confused about my order, and while I don’t blame him for my experience, the girl next to him couldn’t figure out how to ask him if he needed help. The manager was walking back and forth directing people, not helping.Some advice: treat real people before mystery internet orders, train your staff, and lend a firm yet compassionate hand when your trainee needs some advice.I should’ve gone to the other Starbucks 200 feet across the parking lot inside of Pavilions.Some

Review №4

2023-11-15 02:24:43

Happened to come here two nights in a row. Service beyond sub standard. First time kept forgetting food order with no other customers. Tonight as only other person in store an off-duty employee took her time making a fabulous custom order and then actively deciding whether it should be only one pump or not. Full working team chatting while I stood there. 2 mins. 3 mins. Got close to 4 mins so I walked out. No one even noticed me leave. Blame on the manager and owner for allowing or training this behavior. Try Pavillions across the lot. L

Review №5

2023-04-28 15:43:43

Nice location, but no drivethru. Service was great and fast.

Review №6

2024-03-16 20:32:15

Ordered iced venti size but there was too much ices and I am not sure that this is venti size drink.

Review №7

2023-10-18 15:08:19

The wait was incredibly long even though there weren’t many customers. They got our drink wrong. Ordered a pumpkin chai latte and given a pumpkin spice latte (one is tea base the other is coffee base). Incredibly rude customer service. A cashiers splashed water on my son and exclaimed “eww that’s foul” instead of apologizing.

Review №8

2022-12-02 07:03:28

I arrived around 2:45 the the place was hoppin! Mostly moms with the school kiddies.

Review №9

2023-04-21 03:38:23

Very friendly staffs and clean! Thx

Review №10

2021-12-19 06:26:02

Hate to make a negative comment because I love the company, but the service has gone downhill.You need more than one server 10-11. You wont lose my business but Ill have to allow more time to get my coffee.The staff are great, you just need more of them.