Staples in Elk Grove

Review №1

2024-05-07 02:47:11

Went into get ink for a fax machine. Associate was very helpful and greeted us at the door. Took us right to the product and helped us find other office products needed. Store is clean and organized. Very friendly staff. Its great to have a place like Staples in the Elk Grove community!

Review №2

2024-03-29 00:52:59

I rarely leave reviews but Heather and Lola in the print & marketing department went above and beyond for me. I dropped off a package in the fedex drop off box with items that were not supposed to be enclosed in the package worth $300. Heather went out of her way the next day to intercept the fedex guy from taking my package. Heather communicated with Lola that they should be expecting me and I was able to retrieve my items!! I am so happy and the two employees deserve recognition :)

Review №3

2024-02-16 04:31:15

Please think twice to do business with Staples located at 9146 Stockton Blvd, Elk Grove, Ca. I would give them zero star including Staples leadership to respond back to us. We recently had the unfortunate experience of participating in a flyer ad campaign that left me utterly disappointed and dissatisfied Staples at 9146 Stockton Blvd, Elk Grove CA 95624. The campaign for Pizza Twist at the Elk Grove location, which promised to deliver a compelling and widespread promotion for my business, fell significantly short of expectations, leaving me questioning the effectiveness of the entire endeavor. We paid $3000 for Ad campaign on April 11, 2023 to distribute flyers on third week of April on Zip code 95757 & 95758 zip codes but no one received any flyer until today. Firstly, the distribution promised in the initial agreement was far from fulfilled. The flyers were supposed to reach a wide and diverse audience, but it seemed like they barely made it to any targeted locations for zip code 95757 & 95758. This lackluster distribution not only undermined the campaigns potential impact but also raised serious doubts about the sincerity of the service provider. As per our conversation with Annette requested 10 addresses that did not receive the mail. I provided 20+ addresses and there are plenty more outside of those addresses provided that have still not received it. The zip codes 95757 and a portion of 95758 were the zip codes we selected for the mail to go out when placing the order at the staples location in Elk Grove. However, Annette from the corporate office from Staples stated these zip codes were not present after the order was placed by Heather at the Elk Grove staples location. Since our business is located in the 95757 zip code it wouldn’t make sense to pick any other zip code to send mail to. Initially I was offered a full amount of $3000 from the manager (Jason) for their mistake since he was the one to approve the order. Then I got offered a refund of only $332.00 from Annette and I requested Annette if she could provide a detail on how you have come to the conclusion of providing a refund of $332 when our initial order cost almost $3000. The refund of $332 is unacceptable without stating how you have come to that offer. We have communicated via email so many times since the last 6 months but have not come to any conclusion. Annette is stop responding to our emails or phone calls to resolve this matter. I am requesting a full refund which was promised by Jason as well or a thorough investigation of this issue as we are not satisfied with the result. Moreover, the promised follow-up and tracking mechanisms to gauge the campaigns success were nonexistent. I received no feedback on how many flyers were distributed, how many people engaged with them, or any other relevant metrics. This lack of transparency and accountability only added to the frustration and disappointment. Communication with the campaign organizers was also a major issue. When I attempted to address my concerns and seek clarification on the subpar performance, I was met with evasive responses and vague explanations. It seemed as though they were more interested in deflecting blame than addressing the legitimate grievances of a paying customer. In conclusion, my experience with this flyer ad campaign was nothing short of a letdown. From unfulfilled distribution promises to lackluster design and poor communication, the overall execution was riddled with shortcomings. As a business owner, I had expected a strategic and impactful marketing effort, but what I received was a subpar service that failed to deliver on its commitments. I would strongly caution others considering this service to think twice and explore alternative options with a more reliable track record.

Review №4

2024-05-14 06:37:42

Arrived about 45 minutes to closing time. Went to the copy section. I got help. All my questions answered. The staff was all very nice and helpful.

Review №5

2024-06-11 19:12:34

Beware customers! Products at this store are falsely advertised. There are better places to shop when prices are truly marked for business.

Review №6

2024-06-30 19:10:02

Non existent customer service, limited product availability, aisle blocked by carts. Staples has declined significantly over the years

Review №7

2024-06-28 18:58:34

The display items were perfect for my business

Review №8

2024-06-07 18:32:40

Had a great experience the associate was attentive and gave great advice.

Review №9

2024-06-30 23:41:58

Customer service is a way of doing business in this store.

Review №10

2024-06-02 15:14:04

The associates are always willing to help and answer questions.